If I could give more than 5 stars, I would. This service is professionally run and completely dependable. I got a prompt confirmation of my (4:00 am) booking and a text message 10 minutes before the car arrived. The vehicle was immaculate and had bottled water and snacks waiting. Seattle Town Car drivers are like members of the family. Marcel, my driver, volunteered to go above and beyond to assist me in a last minute crisis. I would have missed my flight had he not stepped in to help. If you have transportation needs in Seattle, I highly recommend this company. read more

I book them last minute for my mom who is going to Seattle cruise terminal but didn't have a ground pick up. My worries went away because they are on time, courteous and gave very detailed instructions for her to follow. I will use them again next time we visit Seattle. HIGHLY RECOMENDED read more

This company is GREAT!!! I used them to help my vision impaired mother get home from King Station back to the Kitsap Peninsula. They were super flexible with her arrival time as Amtrac kept changing the it with delays. They were so nice and went well out of their way to make my mom's trip easy and enjoyable. Because of that I'm a repeat customer. read more

There are some travel days when the make or break point is a reliable ride. This can be the crucial lynchpin in the entire journey! Jeff was not just on time, but early. Jeff wasn't just ready and waiting, but he was thoughtful, cheerful, funny, and engaging! For the first time in a long time I wished for a longer ride! The Suburban was sparkly clean. Water at the ready. Jeff didn't complain about the heft of my luggage or my ragged appearance! After a seven day cruise, several athletic excursions and many all nighters in the club, I was a sight to behold and Jeff picked me up and pleasantly whisked me to my hotel. The online booking was fast and efficient. Kristen was funny, accurate and pleasant. The price was more than reasonable. I will use this as my go to transportation in Seattle and recommend them highly! read more

When I first came to Washington I was picked up in a nice black Lexus at Seatac by Dawn and the experience was very enjoyable. My second experience with the company was last night, my best friend and I went out for the night and had Randy as our driver. We were picked up in a nice black SUV and driven around the city all night. The service was excellent, the drive was perfect accompanied by great stimulating conversation. We love this service and everything about it, including the drivers. Very satisfied customers read more

Cheap. Fast. Efficient! Today I was quoted over $100 for UBER and this service was only $25. Ez to find at SeaTac: go out the Southern most doors in Baggage claim (door 0 ?) and the Kitsap bus is waiting there. No reservation needed. Buy ticket on bus (cash or credit). Friendly employees, too. read more

As a frequent business traveler I can tell you that finding a reliable car service is a huge plus. Seattle Town Car was wonderful and I would highly recommend them. The driver was prompt, friendly, and knowledgeable of the area. There were absolutely no hassles and the car was extremely clean and well cared for. This is exactly what one expects in a car service: on-time, dependable, comfortable, and reasonably priced. I have used this service three times now and will continue to do so. I HIGHLY RECOMMEND this service. They are exceptional. read more

Great service ! Very friendly and worth the amount you pay. She also gave us snacks for the plane ride home !

Appreciate Dawn and the safe, comfortable, and affordable ride to the airport she provided. As a woman that travels for business, it is much appreciated. read more

I cannot say enough wonderful things about Seattle Town Car, they are the absolute best! I travel for work and last year, I moved from the downtown area to Lake City. Previously, I would easily call a cab or other car service but when I moved, I found Seattle Town car on Yelp and decided to give it a go just to be safe. I have not looked back since! Every single time I reserve a car, it is quick, easy and they always remember me which is an added bonus. At pickup, every driver I have ever had is friendly and extremely helpful (I used to get picked up every Monday around 4 am, they give a courtesy call and text on their way and to ensure I was moving in my dark house). They have water bottles, small snacks and magazines to take on your trip- it got to the point where my driver would remember which snacks I like and keep them in the car for me! Coming home is the same, they track my flights (I have had delays and cancellations that they quickly follow up on and reschedule) and upon exiting I tell them what door I am heading out and they meet me there. They help with my luggage and as a single woman who travels- it is nice to have someone at my door when I come back from trips. It is also nice to kick back and relax after long trips (or during early pickups). After tip, this ride always ends up being the same price (no hidden fees) and usually cheaper than an airport cab (and much more pleasant). I love these guys and gals. I love using with a local company. I highly recommend them (and I have, multiple times!) read more

I found this company on craigslist and was a little hesitant about booking with a company I didn't know much about. I must say, I was HIGHLY IMPRESSED! The car was clean and fresh. Our driver, Dawn, was punctual, friendly, professional and super accommodating.... even after we changed around where we would be picked up and the time. The best thing, in my opinion, was that she knew when to stay quiet and let my husband and I talk about our event. There wasn't that awkward forced conversation and she didn't talk our ear off. She was friendly and talkative and knew when to let us have our time. It was great! As a business owner myself, my expectations for customer service and professionalism is usually very high. Dawn and this company exceeded them. For these reasons, I can honestly give 5 stars. read more

Since it's been almost a full year since we've been using Seattle Town Car, thought we had enough time to write a meaningful review. My wife and I both travel frequently and individually on business, so we both have lots of experience with the owner, Dawn, and several of her drivers. Every month we have several trips. We also used their services for a recent family wedding, with many of our out-of-town guests using them as well as us for our own transportation that weekend. Sure, there have been times when a driver may have been late, or something else happened, but they have always been very professional and everything worked out. I'm in business too and only wish all my company's transactions were perfect as well. And I just booked a few more trips with them just this morning. That says it right there! read more

I was staying in Bremerton for several days. Upon arrival, I used generic taxi to the Bremerton ferry terminal. I am from Texas and require AC. This taxi had no AC. The driver was most certainly listening to foreign language prayer over the radio. And, he had to drop me three blocks from the ferry due to rush hour traffic. Had I known I would be lugging my suitcase across busy intersections and up several flights of stairs, I would have packed more sensibly. After lovely stay, I decided a private car was the way to go for my return trip to sea-tac. Found this company on yelp. Dawn, the owner made scheduling a breeze. The driver, Chris, was prompt, professional and friendly. The car was clean and cool. They even had bottled water, light snacks and variety of reading materials. I have used many car services over the years, this seemed a little pricy (perhaps due to market), but for me it was worth avoiding the ferry-to-taxi hassle. read more

I was looking for a ride from my home on the north-end to downtown. Everything went well. The reservation process was easy and Dawn was very personable. She told me what to expect, who my driver would be and when he would call me. She gave me the rate on the phone. The driver was on time and the vehicle was spotless. They offer water and snacks for the ride. Price was reasonable and they took my AMEx card. They also e-mail you a receipt. I will definitely use this company again! read more

Dawn is singularly fantastic- my family have called on her to get us to the airport for years now. When all the other services shut down due to snow and ice a few years back Dawn was there on time and got us to the airport safely.We have recommended her to many friends who travel on business and they have been very pleased- read more

Dawn and her crew is the kind of small business you love to support. They came out during the crazy snow fall to take my dad and brother to the airport for a really good price. Dawn was easy to speak with and they arrived exactly when they said they would. Their car was brand new and clean. If you need a taxi or town car to the airport, definitely use Seattle Town Car. They're as good as it gets. read more

I use Dawn and her recommended drivers frequently. Her attention to detail and professionalism give me confidence that I'll get to the airport on time. I've used many car services. Her prices are typically a bit better than most and her cars are in better condition than others as well. If the owner, Dawn, is unavailable, she often checks in to make certain my ride was pleasant and asks for feedback about her drivers and the condition of their cars. I recommend seatowncar.com to all of my friends. read more

Super nice, friendly, helpful, & professional. Service / Emotional Support animal was no problem +$15.00 Texted 10m before to let us know she'd be 5m late (traffic was a wreck on the Eastside so no points off for that!) Total was less than 2x from a Lyft, but I'm super happy with our choice! read more

Seattle Town Car was great! Right before we left on a cruise leaving out of Seattle, we made a reservation to be picked up at the end of the cruise and taken to a family member's house. We had a LOT of suitcases and needed a booster. I was nervous that something would happen to the reservation and there wouldn't be anyone to meet us when we returned from our vacation, or there wouldn't be a booster, or they would send a car instead of a SUV and then our suitcases wouldn't fit... I'm a worrier. :) Anyway, we made our reservation with Dawn and went on our vacation. On the morning we returned from our cruise, I started communicating with Dawn via text messaging. We didn't have a very good cell signal on the boat, but she was patience and kept in contact with us until the driver picked us up. The driver was friendly and professional. He even had the booster seat we had requested. He was in the SUV and all of our bags fit. He knew his away around Seattle and drove us to our destination without any problems. It turns out that he went to school in our home town, and we had a lot to talk about. We chatted with the driver the entire way to my sister-in-law's home and had a really nice end to our vacation. I'm happy we went with Seattle Town Car, and Dawn really was great! I would recommend this company to anyone that needs a car service in the Seattle area. We will definitely use them in the future when we need to reliable, friendly, and professional car service. Thank you Dawn for making our vacation end on such a nice note! read more

We used Seattle Town Car for our recent trip to Hawaii. Dawn showed up on time and made the entire process very simple. She was at the airport when we returned and just a phone call away. read more

I have used *several* Towncar services, mostly for rides to and from the airport, and Seattle Town Car & Airport Shuttle is head and shoulders above the rest. First things first: I ended up having to make last minute arrangements for a business trip. I called a few of the towncar services I had used before, and none could give me a pickup time that wouldn't result in my waiting at the airport for more than 4 hours before my flight departed. Happily, I called Seattle Town Car & Airport Shuttle. Dawn, the owner, was the one to field my call, and she assured me that she could accommodate me. The rate was reasonable, and so I made the reservation. The next day, I received a text that the driver would be at my house in 5 minutes, giving me plenty of time to finish getting ready. Dawn herself was my driver, and she came to the door and helped me with my luggage. The car itself was clean and in good repair ( for these routine airport trips, some of the towncar services use older models that have interior damage, are in mechanical disrepair, and/or aren't as clean); when I was seated, I was treated to complimentary small bottles of water and snacks-- something which I definitely took advantage of, having hit the snooze button instead of getting up and making breakfast. Dawn was very friendly and non-intrusive. We arrived ahead of schedule at the airport, and Dawn again assisted with getting my bags up to the curb and to the baggage check-in kiosk. Overall, a very pleasant experience at a time of day when I can be very... fussy. The pickup upon return just reinforced the experience: clear communication, never wondered when the car was going to arrive, resulting in a quiet, stress-free ride home with no snags. Dawn even helped me schlep my bags up the flight of stairs in front of my house and to the front door. Overall, just an absolutely first-class experience from beginning to end. I absolutely will *not* use a different service now, unless I am forced to. One comment: I see a few negative reviews here, and given my extensive experience with towncar services, I feel the need to say something: if you use a towncar service, eventually you will have a problem. As long as the issue is addressed, you should consider that a positive. read more

Dawn and her service is so professional. My driver Joe was very nice and professional. I received a text as I landed to let me know of his name and the car i would be looking for and he told me to just text when I knew the door I would be exiting from. I stood outside for maybe 5 min before I was in the car and on my way. I typically when in car services or taxis have my gps going on my phone to make sure I am going the right direction and not all around and did not feel the need to do this with Joe. Thank you again Dawn for your professional drivers, clean cars and comfort as a single female traveling. I will be using again when I come back to Seattle. read more

Our family scheduled a shuttle pickup by quality town car from SeaTac airport to Redmond. The driver arrived promptly and was easily found. The shuttle itself was roomy, but smelled a bit like cigarettes. The driver in my opinion was not extremely professional. Even though we provided the address of our destination he insisted my husband navigate stating he "did not want to drive around looking for the place." I asked if we could plug the address into the GPS equipped in the shuttle and he said the GPS is outdated and wouldn't have info for a unit so new. I'm pretty sure a home built in 1985 would be on the GPS. We had never been in the area before and moving back from another country we did not have data. Good thing my husband downloaded google maps. The icing on the cake is that the driver didn't seem all that impressed with the directions my husband tried to provide. After a 10 hour flight with a pet and children in tow I was a bit annoyed that our driver did not seem very empathetic about our circumstance. read more

I had a very positive experience using Seattle Town Car & Airport Shuttle. With a sudden change in plans I called this company at 10pm to schedule an airport ride the next morning at 5:20am. Seattle Town Car answered immediately, and was confident they could accommodate my request even on short notice. My driver, Sean, was prompt and cordial even in the early hours. I could tell Sean takes pride in everything he does, and was a positive representation for Seattle Town Car. Thanks to Brody for accommodating my reservation and Sean for the reliable transportation. I recommend their service and will be using Seattle Town Car in the future. read more

I called Seattle Town Car after several other places informed me they were booked or not running, and my wife informed me I was not going out, and I'm extremely glad I went with them. Dawn was extremely thorough and nice - she took the time to explain how they operated, had very competitive rates, made me feel very comfortable, and followed up via text message. They were on-time, communicative, and got my mom safely from the airport to my house in Ballard during the worst of the snowstorm. I will definitely be using them again. read more

We recently used Seattle Town Car & Airport shuttle for service from Pier 91 to Sea-Tac. We found it to be a terrific experience, the car is very well kept and the driver was the most pleasant driver we've had. We were able to get to the airport promptly w/o issues, and snacks for the flight too! read more

A phenomenal company - first of all, they are always on-time, very communicative so you always know when they're arriving, and very courteous. Plus, they have car seats available if you ask which is key if you're traveling with a kid and don't have a car seat. However, they also go above and beyond. On a recent trip from the airport to the house, my husband left his cell phone in the car. Dawn immediately returned to our house once we let her know - despite it meaning she'd have to skip her own dinner before picking up her next client. It's worth mentioning that this was also during a huge snowstorm. Definitely first class service all the way. read more

Dawn has been great! I have used her service twice already and have just made my reservation for the 3rd time this year. Prior to using her service, I would park at on offsite lot and shuttle to the airport. After using Dawns great service, I save at least an hour each way and it very much helps make traveling with my little ones a lot easier. read more

Best experience with car company in any city we've ever been in. Prompt, personable, clean, and so very accommodating! Every question got an immediate response and all details were covered quickly and easily. Found them right here, thought the reviews were great, and the option of a female driver was the final selling point. Dawn was great to work with and having her behind the wheel made the ride calm and easy. Our special day was made even fancier just by this company's attention to detail. On time, full communication, just great service and that is what I value in the companies I want to do business with. Like them so much we immediately booked them for another ride the next evening! Can't say enough about Dawn and her service. Book.Them.Now! read more

Could not have asked for better service this weekend with our corporate group. Dawn and Erica were incredible responsive and our guests loved the shuttles. We book events around the world and if we could just take these guys with us we would use them every time! read more

Not wanting to subject my son-in-law, who just had a second baby with my daughter, to an extremely early morning run to Sea Tac, I decided to check Yelp for a good shuttle service. What I found was an excellent company, on time (thanks Ali for the 4:15 a.m. pick-up), priced up front and reasonable, and just all around well run. The van was spotless and there was even bottled water available. I was also lucky to have the van to myself (who else is crazy enough to be up this early!). I would go with Seattle Town Car & Airport Shuttle without hesitation anytime I'm up in the Seattle area in the future. Dawn, you run an excellent company and please thank Ali for being my driver this morning ~ he was fun to talk to so early in the morning, a fine driver and very personable too! read more

Amazing, hard working business woman. I had made arrangements with this company last year and unfortunately, there had been an emergency with the business and my scheduled pick up time had been missed. The owner apologized time and time again, offered many solutions to rectify the experience. I decided to accept one of the solutions and i am extremely thankful I gave miss dawn and her business another chance. This was the best shuttle service i have ever taken. Snacks and drinks are provided, professional drivers, and if you are lucky enough to have miss dawn as your driver, the conversation will be excellent! The communication from the driver is outstanding. They text when they are on the way to you, text upon arrival. Very professional, they take the hassle of the transportation out of the equation. This is my go-to company for airport transportation. I highly recommend!!! read more

I utilized their service for a party of six to be transported from a hotel near the SeaTac airport to our cruise ship and then upon returning from our cruise to have a guided tour of Seattle for the same party of six. My pleasant experience started during the booking process. Dawn was extremely helpful in providing me with options and suggestions on how to fill our day when we returned from the cruise ship before having to be at the airport in the late afternoon. After my initial contact, much of my dealings were able to be handled by text and I was kept very well informed. I received a text from Dawn on the morning we were being transported from our hotel to the cruise ship advising me that our ship was being disembarked late from the previous cruise and recommended that the bump are pick up a back by an hour. That turned out to be very sound advice and I received a text from our driver giving us a five minute warning prior to his pickup. The driver was polite and courteous loading all of our luggage and gave us a very informative narration of city that we are seeing on our way to the cruise ship. (I apologize but I do not remember his name). Upon returning from our cruise and excited for our tour of the city, I was met with the text from home advising me of an emergency involving our pet that would require us to get home as quickly as possible. I immediately contacted Seattle Town Car and explained my situation. They were extremely understanding and said that they would have the driver pick us up as planned but instead of the all day tour he would take us directly to the airport. I received a text from Jeff (our return trip driver) while I was still onboard the ship to get the ETA of our departure from the ship and advise us where he could be found when we exited the ship terminal. We were again met with a polite courteous driver who loaded our luggage into a very clean and well-kept SUV that comfortably sat six of us along with a large amount of luggage. We were provided with complimentary water and taken immediately to the SeaTac airport for our unexpected early flight home. Seattle Town Car's rates to and from the airport were extremely competitive with all of the other companies that I compared and I was extremely relieved that in our time of crisis with our pet they were very caring and understanding of our situation. I would not hesitate to recommend their service and will most certainly be returning to Seattle and utilizing them for a city tour in the near future. The information that Jeff provided us on our trip from the ship to the airport leaves me with no doubt that he would be able to provide an extremely enlightening and informative tour of Seattle. read more

Great service and reasonable price. Extremely accommodating. My Mom was uncomfortable with using Uber, and these guys filled a perfect gap in still providing a great service and price, but having the security of advanced bookings, a really nice car and being able to make special requests - in our case carrying suitcases from the front door on an airport run. Thanks for the great service! read more

Dawn and her crew were awesome. We were visiting family in the Seattle area over the Thanksgiving weekend and we needed rides around town since we have children. Dawn and her crew were extremely quick to respond and also were very accommodating to time changes. I would give them 10 stars if I could. I would highly recommend their services especially if you have children when visiting Seattle(as Uber cannot take toddlers legally without car seats). My parents will likely visit Seattle a few more times and will likely continue to use Dawn and her company to get around town when necessary. read more

Started working with this company this month and I could not be more impressed! Start to finish Dawn was all about details small and big. By other reviews I knew this company would be great but it has turned out to be more then great! She even made special arrangements to put my mind at ease. If you are looking for professionalism, great customer service, great owner, and a personal touch look no further. TRUST ME!!! I probably called poor Dawn a million times, emailed her a bunch, and changed plans over and over, but every time I spoke to her she was still just as friendly and the changes and harassment didn't phase her at all. Plus, with me being a nervous PA Dawn really helped me out a lot and made my task a whole lot easier AND helped me get some brownie points with my boss. thank you Dawn for running a great company! Can you give 10 stars? Because that's what Dawn and her team deserves! P.S. I signed up for Yelp just so I could write this review. That's how amazing this company is. read more

I can't remember how I came across Quality Town Car but of 5 Airport Shuttle companies I reached out to, Quality was the most responsive. They replied to every question I had within hours - which to me shows their commitment to their customers. Car was ready when we arrived, had two car seats as requested, and driver was very friendly. I'd definitely use them again. read more

I just wrote about Dawn and her services in another area for Yelp. I recently booked another trip with Dawn for my daughter. This was a big event for my daughter, as she had bought tickets for this event a year prior. My confirmation of our appointment was done right away. We also received a text before her arrival. Dawn was on time, and the car was clean and beautiful. She made my daughter feel like a celebrity. We love Dawn. as a business owner myself, I have recommended this business and I will continue to do so. I look forward to booking my next appointment. read more

Last minute booking prior to our cruise arriving back in Seattle. The process was smooth & easy and the company kept in close contact while answering all our questions near immediately. Thank you for making the journey home that much easier while traveling with 2 toddlers! read more

Turns out they were not able to help me within my budget, but Dawn was awesome at pointing out other options. Excellent customer service! When I have need to go to the airport, this will be the first call I make. read more