Fairly attentive when I was having a $3500 system installed last year, but it wasn't always easy to…read moreget them back for the repeated visits needed to fix leaks. This year, they've cancelled the first appointment to install new filters, and today simply no-showed. I waited all morning for someone to show up for the 9-10am appointment. I called the office around 10:30 and had to leave a message. When I called back about an hour later, I was asked to reschedule. They offered the familiar lame excuses that have been commonplace. Follow-up and follow-through are not their strengths. Sloppy and unreliable are how I would describe them. There is nothing special they have to offer, and their products are easily available at big box hardware stores. Save yourself the frustration and inflated price, and look elsewhere for these services. Absolutely not recommended.

I've had them come out and install a reverse osmoses system under my kitchen sink (also connected…read moreto my fridge for pure ice maker) and a water softener for the rest of the house in my garage. I'm impressed with the finished products and the much improved water quality. I can now do home dialysis where as before there was too much calcium in my water tests. Definitely a home improvement and great guys. Water for showers and clothes/dish washing is notably better.

Brock was very competitive and got the bid. He was on time and very professional in his work and we…read moreare very pleased with the RO system and softener system he installed. We highly recommend Brock for all your home plumbing needs.

Recently had a softener installed and service was awesome! Owner was friendly, knowledgeable and…read morefollowed up to make sure everything was running smoothly. Highly recommend! Bonus-- local, independent small business!

The young man working there was very friendly and helpful…read more Took my water bottles there to get filled up. Store is clean and they have products that they sell if you are looking for cool water dispensers for the home. I'm quite sure their water is better than the water kiosks at the grocery stores!

Steve and Daniel came to install a R.O. system for us. They were professional, polite and…read moreinstalled to our specifications. The water tastes wonderful and 3rd party testing came out great! Thank you Mike and your team!

Water heater stopped heating water. Called Goodson and they sent a technician out. He determined…read morethe thermostat was faulty. He found one, went and got it and installed it. Water heater working again, very happy. After taking a shower and making dinner and doing the dishes, my wife and I decided go out to the garage and check out the water heater. Upon going into the garage we both smelled a very strong odor of gas. We opened up the man door to get some fresh air into the garage, no way would we use the garage door opener, that could have caused a explosion. I remember the technician was using a pair of channel lock pliers to tighten some of the gas lines. I even questioned his choice of tool to tighten a gas line. His response was the gas lines dont need to be to tight. Well, they need to be tight enough so as not to cause a gas leak. I got out out a crescent wrench and started to check the tightness of all the gas lines. The first one and second one were ok, but the third one was lose. This is the one that feeds the burner. It took about one whole turn before it started to get tight. After I tighten it up, no more leaks. Usually I do this kind of work myself, but the water heater was under warranty. I did not have to pay for the thermostat but I did have to pay 250.00 dollars for a substandard and dangerous install. The last thing a person wants is leaking natural gas in your garage or anywhere else. I called Goodson plumbing and talked to the receptionist? and she was very understanding and apologetic. She said she would talk to the technician and the owner, Rob, about this. Never heard anything from Rob. One would think that because of the serious nature of this, a gas leak from using the wrong tool to tighten a gas line and causing a gas leak, that the the owner, Rob, would have called me and let me know that he has talked to the technician about using the right tools for the job and this would never happen again. And maybe a partial refund of the installation since I had to finish the job.

I paid Goodson a flat fee to replace all my drains and water lines. Shortly after installation, I…read morefound a wet spot in my basement. They told me the new leak was 'a valve' which wasn't included in the price and would be an additional $1500. I contacted another plumber who told me that it appears Goodson broke a fitting on the tub drain which made difficult/impossible to remove so that it had to be cut out. He believes this also caused a leak on the old drain which appeared to have been siliconed by Goodson. Goodson didn't complete their work, cut corners, and I had to pay another plumber $650 to cut out the leaking, damaged, and siliconed section of drain and replace it. I also learned that the water lines were not entirely replaced. They left old sections where they were more difficult to replace so I will be paying to replace those sections later. I had wondered why they were able to do such a big job in such a short time, but now it makes sense. In response to Goodson comment. They also did not replace all of the galvanized water piping as they agreed in writing or claimed to have done in this post. They only replaced the sections which were convenient for their plumbing tech. I have photos and statements from other plumbers to back this up. The section of drain that is leaking was in fact a section that Goodson worked on. The reason it's leaking is that they replaced the entire drain except for the last foot connecting to the tub. The work they did was good, however they didn't do what they stated verbally or in writing, nor did they honor their work. I think the tech was in a hurry and they had a flat fee so they were trying to maximize profit rather than do the job right. I agree they did not agree to replace the main water line or the sewer line.

I used Superior Water (SW) via cost co to install a reverse osmosis (RO)water filter system. I was…read moreused to carrying a couple of those 36 water bottles packs into my car, then dragging them inside; and then I purchased the pur water filter system and that took up a lot of time and and especially counter space. I really love now that I can get filtered water from the little faucet at my kitchen sink. What a blessing! It's nice to have that counter space back too. About the the salesman, Cliff Boxer whom I purchased the water filter from via cost co, he was extremely patient, explaining to me the value and annual service after the sale I would be getting at a service cost, but the value is tremendous to me to me. Service after the sale? You bet. Danielle wears many hats, has been available to me with any questions that I've had, but my questions weren't about the value I was getting from SW's system; it was about the credit card I was using. Purely my issue and she helped make everything possible that I am able to get the RO and soft water installed. I am scheduled to get their soft water installed by end of month. I'm very excited to be working with quality people.

I spent over $7000 to have an EcoWater water softener and reverse osmosis be installed through…read moreCostco. The technician capped my backyard water spigot and I didn't know. I just moved into a brand new house so I had the plumber under my warranty check it out but they couldn't figure it out. I called these guys and they said someone would come by and they never did. I ended up following up with my development plumber because Superior said they would charge me to come out. Then I got charged by my other plumber because they figured our what Superior Water did. The manager Louiea seemed to want to help me, however they kept saying they would come and after a few no shows they finally came and fixed the issue. I'm still left with a $250 bill and a sour taste in my mouth!

Brian was the best tech fyi. Very complete work and helped me with my water softener and RO water…read moresystem even told me about maintenance program. Marsing, Idaho

I find Culligan's pricing to be totally unreasonable. We have a reverse osmosis water filter…read moresystem put in by them. They came out for a yearly service. They charged us $729. I don't remember for sure but I think that's about 50% of what the whole system cost to be installed. Obviously, this was my fault for not asking ahead of time, but I had no idea that I would get charged a total rip off price. How's that?