Friendly, affordable, and always so helpful! As a woman it can be intimidating to walk into an auto…read moreshop alone, but this shop is super comfortable and personable. Highly recommend Gibbs!!

Gibbs Automotive is honest, reliable & conscientious in their work. I've been taking my cars to…read morethem for years & will continue to do so. ​

Honest mechanic . Was looking for a ppi, and I'm out of state . Took good pictures and notes. Spoke…read morethe mechanic about the car and his opinion . If I lived in that state I would take my car to him.

Door repair on driver's side was outstanding. Service professional did an excellent job. Positive…read moreattitude. Highly recommend!

Amazingly good garage. If it is your first time walking in you are not going to see a fancy…read morewaiting area with a staff of intake people like some garages. In fact, it kind of gives off the vibes of a 1970's Route 66 garage. Justin is the guy you are going to deal with and he is super honest and knowledgable, and I swear they can figure out and fix anything. I have had my 2006 Silverado in trhe a couple of times as well as my 1997 Subaru Legacy. They quickly diagnosed the issues I was having and fixed them well and quickly. They use good parts and, my favorite thing about them is that they don't try to upsell you on a bunch of stuff. They will let you know if they find other things that need attention and give you a good honest opinion on the urgency of a repair. They are easy to miss since you can't really tell that its a garage from the front. In fact if it weren't for the guys at Chicago Music Store which is attached to the west end of the shop, I wouldn't have thought to go there. They told me that it is a very good auto repair shop, and they were nt wrong.

I was initially let known about this shop from a friend who had luck with them in the past, so I…read morehad them do service on a car I bought used. They inspected it before my purchase and did an estimate before I even sealed the deal, they never said anything about the scope or technicality of the fix being beyond their capacity or even hinted that any part of the repair might be a little too technical for them. Even in the initial phase they gave me estimates for time of repair which where extended meaning the whole repair process took almost a month and a half which I was fine with as I had an operational back up, I paid my bill in full at the time of completion and that should have been the end of my experience a solid 4 out of 5 star slightly delayed repair with a large scope... But no nothing these days is ever that easy. not one week after the repair the transmission was bleeding profusely (changing a seal was in the scope of repair), this nearly left me stranded as is and I was respectful and cordial about it just being a mistake. I brought it to them and it was repaired in an acceptable time frame. At this point I was irritated, but mistakes happen right so I made a point of being firm but respectful (3/5 experience). That subsequent repair then only lasted about a month and I had to return, same issue seal not strong enough transmission failing again. I brought it to them, they decided to repair it with an oem seal this time and this repair would go on to last about 7 months and about 6 thousand miles and then suddenly bam engine light, code reads its the transmission again (I had to get an oil change at the time anyway so mechanics at a little shop inform me that it is leaking and that it is the transmission as confirmation as well). So round 3 (impression is pretty much a solid 2/5 at this point tbh), I call the Art's up again about 5 days in advance to describe the car and tell him that the issue I have had before is back and I just need the car for work so I ask if he could check it out, he says Friday so I agree and think nothing of it. Call again day of let him know I have requested time off for the later 3 hours of my shift and cleared out time for flexibility (I also work week ends so that implies I am clear to have no car for the week end too, so lost income to try to make it work with his schedule), he confirms and I give him an eta for when I expect to be around sounds like its no issue. I leave early drive directly to the shop only to find that he has closed over an hour and a half early after our conversation stating when I would be there. Everything is buttoned up and the shop is closed. Confused I walked over to the shops neighbor Chicago Music Store, and ask if he had left early, to which they reply that he had an emergency and left early that day, I asked if he was intending to come back and they shrugged, I contemplated leaving the key with them, but at this point I was pretty rightfully mad, its one thing to blow off someone verbally and be firm even if you want to hold yourself to a standard of customer service, but he took time from work cutting precious hours I need to make ends meet to make a repair to my vehicle to keep my life running, He didn't even have the decency to call and make sure I could keep my hours at work... This review is generously worded expletives and other offensive language are entirely warranted for the level of experience I received and the complete lack of respect for peoples time... I AM LIVID... I will never attempt to try to have service done by this shop again, I believe people deserve second chances, but this I round 3 of repairs try 4 total and I am just done. Do not come here for quick service, do not come here for critical service, this business serves no niche that another shop can't fill outside of disrespecting the time and livelihood of its customers... -2/5 stars

I have a high-mileage 2013 Jeep Wrangler Unlimited Rubicon that started getting the classic…read more"Pentastar tick." It needed new rocker arms and lifters. Zacks Garage scheduled me in and did a great job. The team was professional and accommodating. They really went the extra mile to make sure my Jeep got back on the trail. Thanks, Zack, Mark and the rest of the crew!

The guys here were quick and efficient. I arrived and within minutes, they had my car up on the…read morerack, servicing me. A little pricey in my own opinion, but I feel they're very trustworthy and serviceable.

Brought my trusted suburu in thinking I needed bumper fixed after a cross country road trip to…read moremove to Tucson. Through due diligence and expert mechanics, they found more than that. I brought carbon for service along my road trip and they did such a poor job!! Primarily Japanese auto service not only found what was wrong but fixed it quickly and car is running way better They recommended another reputable shop to address the front end body work as this type of work is another specialty. Joe explained to me using easy to understand language that was not too technical so I totally could understand what was goi g on I am having my wife bring her Subaru in for service and now think I found a good, honest decent shop for car issues

EDITED AFTER CORRECTIONS WERE MADE There was a subtle red…read moreflag within a minute during my first phone call. The person was pointedly irritated at my question regarding morning drop-off time. Dealing with the thick traffic to access the single lane drive into the parking area makes the scheduled times at the absolute worst traffic times - another big red flag. Our car had a power antenna that worked fine, before. In their zeal to take the car on a 10 mile test ride they broke the antenna taking the car through a car wash with the antenna still up. Not the sharpest tools in the shed there. NOW FIXED We dropped the car off with only 2 gallons in the tank. The out of gas warning light was not on. When we picked it up at 4:45ish the warning light came on when we started it, indicating it was down to about 1 gallon or less. A test drive is expected. Even a 10 mile drive is acceptable, especially if a system reset is needed. But when a customer drops off a car that gets so low its warning light comes on during "testing" then a reasonable, thinking ahead kinda shop would have or get a gallon of quality brand name Premium gas to add to the car and adding it to the final bill. Chris' excuse after phoning him was - we don't put any gas in anyone's car, it may not be their preferred brand or grade - as if they've gotten complaints of Shell or Chevron premium tainting some sniveler's quarter-tank of QT regular. As if... Chtis' lying became absurd as his story changed along the way. He nor the shop never mentioned the broken antenna when they called us at 4;15 to let us know it was ready for pickup. It wasn't until we had driven thru the thick and dangerous rush hour traffic outside their shop that Chris then tells us we could leave it for another day while they procure and install a "new"? or used antenna. Apparently Primarily Japanese isn't very familiar with the old adage: Honesty is the best policy. During our initial phone call I listed a few items I wanted inspected. Not one word was spoken nor written on the scant information printed on their scant receipt regarding any inspection(s); just a total fail in that regard. So asking for certain tasks doesn't matter with Primarily Japanese. They focused on the main maintenance task with zero regard for our request to check a few other things. Because of their dishonesty we now wonder if the initial main needed work was ever even performed. We are now forced to either take a few parts off to inspect the alleged new parts ourselves or hire a different shop to do post "repair" inspection. As a local business owner (with 100% five star reviews) I wouldn't dream or nightmare treating my clients the way we were treated by Primarily Japanese. Save yourself the time and frustration and go to any other shop, necause almost sny other shop wouldn't attempt to lie as much as Primarily Japanese lies. This review is being written early on "the day after" If Primarily Japanese and Chris are being forthright in their verbal promise to rectify the broken antenna today, this review will be edited to reflect their correction. Still though, no real apology from Chris, only laughter; likely and hopefully a nervous laughter at being caught lying. EDIT Joe the owner called us, discussed the issues and arranged for the repair today, the day after. He explained a few things more clearly than previous communications with the employees we had dealt with yesterday. Excellent speed in rectifying the broken antenna. Still, we were almost convinced every issue was our fault. There were lapses in communication between employees that are human mistakes. We aren't thrilled but satisfied the maintenance and repairs were done adequately. Overall, Joe made things right. His shop is capable and qualified and he strives to do honest and fair work.

This is for my daughters service 2019 Honda Civic…read more Complaint: transmission shifts poorly in the morning. A/C not that cold. Resolution: service A/C system with some freon, little low. Remove pack rat nest and voila trans shifts fine. The reason for this post is that my daughter's experience was so pleasant because of the management's honesty and the positive interaction she had with everyone. Potentially the trans problem could've been sold as a clutch problem or cable problem. The A/C problem had been taken to the local stealership and they wanted $2500 to fix the problem. BLUF these guys will be our go-to guys from now on.

My daughter was attending the university and I needed a shop that would not take advantage of her…read more They were superb in their service and did not over sell. They made suggestions for future service. They were honest with their assessment and I will gladly recommend to anyone needing a good honest shop.

I brought my truck to Garrigans after another shop failed to diagnose an emmissions problem…read morecorrectly. The office help is super friendly & the repairs worked! I won't say its cheap but it is a great value when they get it right and you only pay for one repair!

Unfortunately, they couldn't keep the free towing. It's out of their hands. BUT STILL EXCELLENT!…read moreI've returned multiple times now and always had an honest and efficient experience.

Scott is truly a good man & business man. Solid, straightforward, detailed, understanding a great…read moreexperienced listener & quick to the point with Auto knowledge. I needed assistance with a jack, tire & rim replacement. I am currently traveling cross country from Florida to San Diego. the value exuded from SDS in personability truly shows the skill, care & daily operating they strive to achieve. Good work, affordable & timely.

As you all know in Tucson on a Sunday virtually every mechanic except for the big box ones are…read moreclosed. I called Edward Scott on a Sunday morning left a message and he promptly called back. Came right over (yes! He comes to you so you don't need to go anywhere!) gave us a diagnosis and an estimate to fix/replace parts. The whole time he told us what he was doing when we asked didn't mind us or the kids standing by and watching him work. He was friendly and honest. The parts wouldn't have come in til next week so he searched for them locally and came over the next day bright and early to finish the job right infront of our home. He knows what he is doing. There's no messing around or wasting time. 10/10. Definitely will be using his services again.

I can't say enough great things about this shop. They went above and beyond. Even staying late to…read moreget me my car the day I needed it. From the moment I called to the the time they finished. The communication and professionalism was superb. I have found my mechanics.

Honest, honestly! I have an older RAV4 with 370,000 miles on it and had a few lights come on during…read morea long trip. Thomas was able to check it out, give me the right diagnosis for me and the car. He's the only mechanic I would trust out here!

Had an issue with my car while visiting Tucson. They were professional, very thorough and great to…read morework with. Highly recommended

Love this place! Prompt service, knowledgeable…read moremechanics-competitive pricing My first choice when it comes to car repair.