Took me out to car to show what they were unable to fix. Could hardly see the scratch until he…read morepointed it out. They were great

Excellent service and outstanding results... 2026 Camry AWD with 100 mi. received pine cone damage…read more(big ponderosa pines next to driveway). Highly recommend for dents/dings!

They did really excellent work! My car come out looking like how it looked before the runway car…read moretire hit me. I'm very pleased with there work and I would recommend them to anyone. Their customer service is very friendly and ready to answer all your questions about your car.

My car was rear-ended in Nob Hill on Valentine's Day (after a nice dinner out with my hubby…read more.. sigh). The good part: the guy who hit me had the same insurance company as me, so claim processing was pretty easy. The bad part: the insurance company steered me to their associated collision repair facility, which declared my car a total loss (ARGH!) only because the cost of repairs exceeded 75% of the value of the car. I wouldn't have been able to buy a new (or even used) car of the same quality with the insurance buyout, and I just KNEW the car was repairable. I found Southwest Collision Craftsmen here on Yelp, read all their good reviews, and went to them. Bottom line: except for a few factors (which were relatively minor in the long run), I'm VERY happy I did! Manny (the owner) and a manager both did thorough inspections to arrive at a repair estimate that was significantly lower than the insurance company's facility quoted. (Of course, it helped that I provided a copy of the other place's estimate!) I had several long conversations with Manny about the pros and cons of going ahead with the repair. We faced a substantial risk of them getting way into it, then finding (after ripping the car apart to the point of no return) that it was not repairable after all - at which point I'd have to pay for the work to date, then scrap it. Manny made sure I understood the risks from all angles in advance. We took the chance, and it paid off. YAY! The downsides: 1) I had to make multiple appointments and come back multiple times to get SWCC's estimate finalized and get the work going. 2) The work took MUCH longer than they anticipated (several weeks longer!), even with built-in timeframes for ordering & delivery of parts. There were delays in starting the work, and delays in promised completion dates. 3) While Manny is a very friendly, sociable guy, that sometimes leads to in-person and phone conversations that are way longer than necessary just to get updates. The upsides: 1) SWCC stuck by their repair estimate, and did not add extra costs or any work we had not already discussed. No surprises on the final bill! 2) When I finally got my car back, it looked GREAT! Better than it did before I got rear-ended! 3) I got to keep the car I loved, and the repairs were ALL covered by insurance and then some. WIN-WIN! In the end, I was VERY happy with how everything turned out. Despite the relatively minor glitches, Manny and the staff at SWCC are very helpful, friendly, thorough and professional. And the technicians' work is EXCELLENT. If you need top-quality collision repair at a fair price, I highly recommend Southwest Collision Craftsmen.

Angel was very courteous and kept me informed of the repair throughout the entire process. The…read morerepairs were done five days before the estimated completion date. All of the repairs looked very good.

I really can't say enough good things about this business. Unfortunately, I've had to use their…read moreservices twice, and both experiences were trouble-free. The work done on the damaged cars was flawless. Also, I was so impressed with the 'freebie', i.e. the INTERIORS of the cars were beautifully cleaned. I have and will highly recommend them.

Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's…read morefacility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team!

Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire…read moretheir battle with the insurance company to only replace with original parts. If you want it done right, go to Loids!

I found Goodfellas when I needed some body work done on my car. Art, the owner, picked up the phone…read morewhen I called, and got me in right away. He was honest and direct about what needed doing. My car insurance was a pain to work with, and Art coached me through the whole thing. Additionally, Art/Goodfellas really stepped up and helped me handle them and get reimbursed. (He even gave me the lowdown on which auto insurance companies might seem like a good deal because they have cheaper rates, but they try to wiggle out of paying when you need them). I was so impressed with the work they did on my car that insurance covered, that I wound up scheduling a follow-up to have them fix another issue I'd been meaning to fix. They did good work, at a much better rate than the previous shop that had given me a quote. Also, I'm not much of a movie person, but the Goodfellas theme/decor was entertaining, too. Good people, honest owner, good work. Would definitely recommend.

I got a ceramic coating done here by Isaac. He knew I was on a short timeline and got everything…read moredone on time and did a great job. Very professional very available by phone. I got some friends that will be hitting them up soon because of my experience. I called around town they gave me the best price.

I went here for body work after being rear ended on interstate in hit and run. There was a wait for…read morethe initial estimate of a couple weeks, but they did a great job. Very professional. I was pleased with color match work with a silvery color I was told is hard to match.

$2100 for my car to look like new again, and well worth it. I can't tell you what they did, but I…read morecan tell you they did it well, quickly, and with professionalism.

Took in my clients truck couple of times and they got the job done. Front service was friendly. Ran…read moreinto Chris he was very nice and explained everything to us.

I wish I would have taken my truck to Jay Walton right after the accident in Jan 2024, but I took…read moreit two other places that tried to rip me off and had the worst experience of my life! They and the other driver's insurance company totaled my truck and even tried to convince me that my truck's frame was bent! And after 7 months dealing with those 2 other companies and giving them almost $10,000 my truck still wasn't fixed! A co-worker told me about Jay Walton and promised me they would take care of me and my truck.....and Jay Walton to the rescue! Even though they were given a truck that was missing the entire front end, they were brave and knowledgeable to take on the challenge! Not only did Jay Walton do the diagnostics to discover if my truck's frame was bent, they proved it was not! And they never tried to take advantage of me or be dishonest. Ryan kept in touch with me with updates and was always quick to find out answers and address any issues that came up. Best of all, Jay Walton had my truck completely repaired in 2 months! And my truck looked better than it did before the accident! I can't thank them enough for turning a horrible nightmare into a positive experience with a very happy ending!!!

This business has been a nightmare to deal with! The owner of the business died from Covid a couple…read moreyears ago, and it's Jackie, the wife of the deceased, Angie, the daughter, and Sammie, the son in law running the business. They rarely ever answer their business phone, and all communication is done via email by the daughter who does it from home. The daughter claims that they had several techs when I first made my $9,100 deposit on April 12, 2024, and now they only have the son in law, who was rarely ever there doing any work. They made the mistake of getting greedy and overbooked themselves, and, unlike the founder of Gilson's Auto Body, they have no idea how to run a business. Every time I contacted the daughter by email, I was simply strung along with excuses and lies. I told them they should have refunded my money when they realized they were overbooked instead of keeping my vehicle indefinitely without it getting repaired or giving me a completion date. But Angela, the daughter, tried to gaslight me by telling me I was the only customer that wasn't patient and compassionate, despite the many negative reviews they've gotten over the past 2 years. But, after over 6 weeks of waiting for them to even start working on my truck, I finally had enough and on Friday July 5th I filed a complaint with the New Mexico Justice Department Consumer Complaint Division. The following Monday, they sent out a group email to all of their customers that they are closing their business for good and will be locking their gates and appts must be made to pick up vehicles. But I had to threaten that I'd bring a police escort if they didn't allow me to pick up my truck and they finally let me pick it up on July 11, 7 weeks after I originally dropped it off! In the email notice, they also stated that they plan to refund deposits to all their customers, but it could take up to 90 days because they first have to sell their building and business to be able to get the money to pay customers their money back! They also threatened to file bankruptcy if anyone tried to force them to give them their money back before 90 days! This business is not only dishonest, but they are fraudulent. They take your money and make promises they can't keep! Then they spend your money and aren't able to pay you back when they fail to complete the services that they promised to do. If they don't return my $9,100 deposit within the next 30 days, I will be taking them to court and filing a lien against their property and business!

Had my truck for 67 days and never touched it. There hardly ever open. Been lied to all this time…read more Do NOT do business with this company. They have no direction of what to do. A young manager has no managerial skills at long. I don't think they will be in business much longer. Stay away from if you need something done. You will never get on time. There good at blowing customers off.