THEY DO NOTHING TO PROTECT THEIR CUSTOMERS. My niece came to shop here on Thursday for hair products and one of the male workers at the store named Sergio kept coming over to harass her. He kept asking for her name and she only told him about her short name for safety reasons obviously. After she paid for her items, her full name printed on the receipt from the card she paid, and he proceeded to look her up on Facebook and send her a friend request...UNACCEPTABLE & CREEPY FULL STOP!! The store owner didn't do anything about it, basically said he just hired the guy off the street and that he doesn't seem like he would do anything malicious. No Accountability, NO Care for the customer's personal information- DO NOT SHOP HERE IF YOU DON'T WANT TO BE STALKED AND GAWKED AT!!! MESQUITE POLICE HAVE BEEN CONTACTED. read more

I visited Queen Beauty Supply with the intention of finding a specific product. Upon not being able to locate it, I asked one of the employees stocking the shelves for assistance. She wasn't sure where the item was and directed me to ask the man at the front, presumably the owner. When I approached the front of the store, a different employee asked if I needed help. I explained what I was looking for, and she advised me to check the bottom shelf. After searching the bottom shelf and still not finding the item. The original employee end up still being on the aisle when I returned. She then asked if I had asked the man in the front, to which I replied that the woman at the front had told me to check the bottom shelf. At this point, the employee responded in an extremely inappropriate and disrespectful manner, saying, "I told you to ask the man in the front, not a woman. Do you not know the difference between a man and a woman?" This comment was completely uncalled for, and I found it not only offensive but also completely unprofessional. I was shocked by this interaction and feel it's important to bring it to your attention. As a customer, I expect to be treated with respect and courtesy, and this experience left me feeling disrespected and uncomfortable. I will not be shopping here in the future. read more

Fun store! Lots to choose from. Went in and got what we needed (and more ‍) and we were out. One stop shop for hair needs.

Don't waste your money here! Spent close to $200 on "the best real hair clip in extensions" as per the owner, and they didn't even last a month. They became stringy, hair falling off the clips, couldn't style or fix them, the hair started to feel somehow broken after only a few uses. I'm so beyond angry that I spent money on such trash here. Especially when the owner himself told me they were good quality and I could trust him. I told him the. They felt fine only the first day and quickly became unwearable. And of course there is no way to get a replacement or a refund. So Trust me, just don't waste money here. read more

prejudice against black people!!! do not shop here!!! workers watch you like a hawk on camera and on the floor, pretending like they're restocking their shelves. i'll never shop here again, i work too hard to give these folks my money and they dislike me because of the color of my skin??? and they're minorities themselves barely speak english selling black hair products in the land that our ancestors built??? stupid!!!‍ shop at golds beauty on towneast, where they'll treat you better and appreciate your business!!! read more

Bad customer service! I bought packaged hair combs there, did not open the packages, tried to return them and was told they have a 1 week return policy. It is not started anywhere on their receipt. They finally said they would do me a favor and take them back but only for store credit. No, I want my money back. I will not shop there anymore. read more

I drove from Garland to multiple supply stores in Mesquite and found this one and OMG they are clean, organized, friendly and have those hard to find items. Define key worth my drive! read more

If I could rate them no stars I would... I was in their store the previous day care back the next day to exchange a wig because the employee gave me the wrong color,,, as I was doing that I had some gel in the bag that I BOUGHT I was harassed by the owner. He took my gel put it behind the counter yelled at me "SHOW ME A RECEIPT" I told him I didn't have it but I bought that yesterday. He screamed "NO ILL GO CHECK THE CAMERAS" he proceeded to do that only to find out I never took the gel and I indeed walked in with it. The whole thing was a race issues. I'm a black female and I was harassed like that because of my race. read more

Always super nice, prices are reasonable and they have a great selection of all products including wigs. Store is always super clean and you're never rushed out of the store. Their customer service is above and beyond. I would recommend them over any beauty supply in mesquite. read more

The staff are friendly only to who they know. I hate lying for them when an employee does wrong and customer complains that there wig was ordered weeks and months ago but not at the store. The cashier wants to be nice one day then mean and starring at everyone while talking about them in her Korean language the rest of the week. Customers get so mad and yet the counter has written "Smile". The manager quit and now things went bad. Yelling, the cashier snatches and accuses people all the time. The new manager is trying his best but its not worth it when he talks on the phone to much and is not watching his store. Many people say they hate this store but it is close to home. Well, my experience has been not worth it at all as a customer or employee. Over worked and accused of knowing everyone or those that want to apply is not an excuse for bad business. I hope they learn that not everyone wants to discuss culture background just to hear why their culture is so much more important in their opinion. Some of us only want to shop and or work and make everyone day better not violent. read more

Love the prices. Way better than Golds Beauty Supply. Staff are friendly and help you out. Large selection of products. This is my favorite store. read more