literally worst ulta ive ever been to. if you were working there at June 8th 5:30 pm yall are theeee worst employees. how can there be multiple of yall and still manage to ignore every single customer shopping there. i was looking for someone to help me multiple times and all of you managed to avoid everyone there. read more

I had a makeover by Sandra at the Estée Lauder counter. She referred me to some great products, gave me a mini makeover, and I walked out of there looking phenomenal. Love all the new skincare and makeup we talked about! read more

Ulta Beauty - On the left, it's how I came in. And on the right is how I left. I'm so excited and happy with these new products. - Cosmetics & Beauty Supply Near Me - Mesquite, Texas

I've been here three times to get my hair done and each time I've went to a different hair stylist! Dymon's customer service is on point I was in and out of his chair less than an hour and fell in love with my results ! He's very talented and can hold a beautiful conversation 10/10 experience with him and I plan and continually booking with him! Monica was on point with the way she washed shampooed and conditioned my hair. She took her time and really gave my scalp what it needed! She's funny and gave me a beautiful Hollywood blowout with a trim 10/10 experience with her ! Giselle gave me a wash & a blowout and helped customers that asked her any questions she's also bilingual her customer service was amazing I had a great time getting my hair done by her 10/10 ! This is a Location is the best ulta I've ever been to & the only ulta I'll go to. It's organized and well put together the air conditioner feels good, and the workers are delight. read more

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I came today to purchase my foundation had an issue with my gift card and wanted to initiate a return/refund to my card so I could use my Gift card Alyssa who is the manager was NOT welcoming at all very much brushed me off as petty change I won't be back to this location. Alyssa fix your attitude or pick a different field I don't think a manger should represent her team with such attitude. read more

At the salon, Monica did my hair and she did a fantastic job. Her coloring blended beautifully with my whites and she's literally done what nobody else could with my multicolored hair to blend and make it all sync beautifully. I walked out feeling lovely. Thanks, Monica! Then... Unfortunately, I went back with my best friend and missed Monica. One of the stylists started talking to my friend in line, then took a phone call and left my best friend waiting to finish the conversation and standing for over 10 mins in a knee brace and crutches while they attended to someone behind her in line. Luckily one of the other staff saw her standing there while the other employee was on the phone and offered to take my friend. We thought that would be good until they sent her off with a straight dry trim, no style, no dry and charged her FULL price. I did my own friend's hair before her going home an hour later. See photos 3&4 for her hair when she left Ulta. Honestly, I was regretted taking her and she was in from out of town. Monica is a something special. I'll be going back to her but I'll not be taking anyone else to this location. ‍ There should be some gesture to reconcile the incident but management is yet to contact us. read more

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This place is still unfriendly and customer service is terrible. The lady who checked me out today was so unfriendly. I kept trying to make small talk as she was doing my returns and she did not respond. Just scanned my items and stayed silent. It was the most awkward 10-15mins spent with her. It's sad that people who work here don't like to treat customers well. Anyways I was hoping to update my last review but nope they still at one star. Pls do Something about customer service. Need more positive attitudes. Ps. The associate was a Caucasian lady with glasses maybe about 5'4. She is usually the one who follows you around to make sure you don't steal. At least she did that with me last time but today all I had to do was return so I guess she could help out on the register lol read more

This would be 4 stars but Paula was rude. Horrible customer service by her. Her attitude was very rude not friendly at all. Will never come back to this location. read more

I have purchased a lot of items from here. Lately a lot of merchandise has broken security seals or pumps dont work on sprays. Also the prices listed on the perfume display doesn't always match the price at the register. Today was the worst experience. I had an online order for foundation. Wrong shade in package but receipt had correct shade on it. The lady who "helped" me said wrong item returns could not be done in store since the item I received was not in "the system" I knew she was lying but would be late for a meeting if the issue couldnt be resolved quickly so I left. I called the Ulta 888 number & customer service was concerned that the store gave me incorrect return information. Thankfully they made the situation right. You can return or be given even exchange for incorrect items in store. Maybe I should have asked for a manager but why do you have untrained staff at the register? read more

First off, you have to hunt down one of the shopping bags to carry your products in. They are no longer conveniently by the door. I asked why they were hidden on the side of the cashier station. And one of the cashiers told me that people have been stealing. I don't care what the case is, but that does not make for a positive shopping experience when I literally have to ask two or three workers where the shopping bags are and hunt them down before I can even get started. The ghetto! The last time I came to this location they were literally closed in the middle of the day. The next day I called to find out what was going on, no answer. So for a while I've just been thinking this location was closed. But I noticed that it was still listed as open on Google. So something compelled me to call again months later and it was explained to me that on the day I came, they had a gas leak and had to close early. Just too much going on with this location read more

I would give 0 Stars if I could, I drove many miles to pick up a specific makeup product but when I arrive they said they are out of stock even though I checked online and the app first to make sure the product was available.Their excuse was that the online site and the stores have completely different products. Initially, they hung up on me the first time I called, when I was waiting to speak to someone. The manager was incredibly rude and belittling. I thought she would offer up an apology or something of that sort. I've had a family member work here and she said the stores incredibly dirty as well. read more

Always visiting different locations, this one is good. The store was clean and well stocked full of items. Which if you go to Ulta you're mostly looking for that one thing that's, to me well sought after. The beauty salon inside this store is very welcoming. Would definitely be back when in the neighborhood! read more

ZERO STARS The salon workers are rude and disorganized!!! I was excited that I was able to schedule a haircut on a Sunday! I had an 11:15 appointment and I got there at 11:10. The woman at the desk was on the phone and when she finally got off the phone (without acknowledging me for the 3 minutes prior) she said my stylist was running late. She said I should shop for 15-20 minutes until she arrived. I asked if another stylist could cut my hair. She explained that that stylist had a client in "12 minutes". I walked around the store for 15 minutes and went back to the counter. The other stylist was on the phone presumably with the stylist that was supposed to cut my hair - I heard her say "if you're calling in you need to speak with....". They walked away from the counter after putting the call on hold and left me standing there! The workplace drama was more important than gaining a new customer! And by the way, I NEVER saw another customer. I'll be damned if I'll give them my $55 for a haircut when they obviously aren't interested in treating me with respect. read more

Mesquite location is terrible. They are rude and don't come help as needed.

I love going to Bree to get my haircuts/color done. She really listens to her clients needs and is very personable. She's fantastic!

Terrible customer service. My poor friend was just in this store and came out incredibly uncomfortable due to rudeness of the staff. Asking her if she wants to sign up for a credit card and then mean mugging her after she politely declined. The staff not being able to find her online order and then questioning in a rude way if she even had one. Mugging her again and then threw her online order in her bag of things she bought in store. There were 3 employees at the register when no one was in line and then only one cashier when the line wrapped around the aisles. We get you don't want to be there but don't make people uncomfortable and mean mug them at a store you work at where people are supposed to feel pretty and uplifted. Y'all hired BULLIES. And you bet your sweet pecans we will never go back to this location read more

I would give 20 stars if I could. Stylist Diamond is the absolute best. Great conversationalist and one of the best styles I've had in a while. Thank you Dimond for your artistic skills. read more

It's a beautiful, clean, large store. I love it. I love walking around and looking at all the products, and as far as selection goes it's great. However, the employees have disappointed me lately. I had to grab a few things recently, and I only planned to be in the store five minutes. It wasn't crowded at all. I got overwhelmed in the hair products area and could not find what I needed even though I knew they had it. An employee walked by me twice (same girl) and the second time I was very much in need of help. I opened my mouth to politely ask her if she knew where the product I needed was but she would not look at me and walked by very quickly. That was disheartening. I was the only person in that entire section of the store, and there was no one else to ask. I spent about ten minutes in line, but there was only one person in front of me. There were two people behind the registers but only one was checking people out. It was a really long wait for them to check out the one person in front of me and they seemed to be more interested in talking than keeping the line moving. Another time when I was checking out I said "I should have some reward points." The girl told me I did and then proceeded not to ask if I wanted to use them. She didn't apply them. I can accept my fault in not specifically saying please use them but I don't understand why she didn't even ask if I wanted them used after asking about them. read more

It was my first time at this location. I usually buy my beauty items online. I couldn't find what I was looking for and after a few minutes found a store employee to help me. The store has a wide variety of items, but stock is low and very unorganized. The store was busy, and it appears they need more employees. I will probably not come back. It's too clutter and messy for me. Also, they don't clean after every customer like Sephora. read more

This is a top notch ULTA. It has some harder to find brands that most ULTAs do not carry. I will say that as busy as it was, the Benefit and cosmetic employees were huddled around talking and not helping people. I saw 3 people walk out. Other than that I love ULTA and this one is excellent. read more

They run what appear to be good deals but they are ALWAYS out of the "free gift" promo items. Maybe take down the huge sign covering half your front window if you don't have what it is advertising and teach your employees to at least pretend like they care. I wasted an hour of my day shopping to get a deal that they advertised but didn't really have. read more

Ulta Beauty - False advertising and a waste of time! - Cosmetics & Beauty Supply Near Me - Mesquite, Texas

This is probably my favorite ULTA right now. Everyone is really nice and helpful. I went to their salon today for a blowout. Heather was my stylist and she was so great! I'm slightly tender headed and she even asked before she started if I was tender headed. She was super nice and my hair feels so great. Silky and smooth! Definitely coming back! read more

This place disappoints every time I've been. I've completely giving up on them and will never go back. If I could rate this place a zero I would. This place was In the shopping center by the Office Max but they moved into a new building which is now across from half price books and target. When it was over by office max I went to it about 3 different times on 3 different days and times and it didn't matter when I was there the staff/customer service was crappy. They are not attentive to their customers and they all act stuck up. Which is too bad bc I like the products they sell. I like the variety but I refuse to spend my hard earned money in a place where they don't appreciate my business. They need to remember a business can only be successful because of their customers. And nowadays where Amazon is taking over...you'd figure they'd be more aware and in tune with their customers. One of the main things brick and mortar business need to focus on IS their customer service. They need to think about how to keep consumers walking through their doors. Amazon is convenient, fast, has free shipping, has comprable prices AND they have good customer service. After several years of not going because they lost my business, I thought I would give them another chance. I thought, new building, possibly new people, possibly new management let's see if things have changed. NOPE they didn't. Same crappy service and snobby attitudes. I will never purchase anything from this company again and those that ask me about this business, I always say the same thing....don't go there! You can get the same great products on Amazon and a bonus is you don't have to deal with their crappy customer service. Thank you to the couple of people who did a good job. But all the other bad eggs overshadowed your efforts. read more

Have always been one of my favorite ultas due to customer service and everything in the store. Today as I type end my purchase, some random guy talking to everyone in the store decided to go off on my little brother. Stating that what was he looking at , "little ass kid" if he is a little okay so what! I have no idea what his problem was. So unhappy with the situation as well as the workers just looking while theres only two people as cashiers and having a long line. I dont know what his problem was but apparently he's friends with the workers. They should be attending the customers instead of talking to that random homosexual guy. He just needs to mind his business and let the "kids" purchase what they want. read more

I found Russell Rodriguez at Instyle Salon in side JcPenny at Town East Mall. Very good hair stylist and love his work. He never fails and accomplish what his customers want and need. read more

Now I'm not much of a fancy makeup artist but this place has literally everything you could ever imagine and all of the employees are super helpful!!! They've got makeup brands that are super hard to find and in an array of shades and sizes! They've even got a large assortment of fave washes and face masks! read more

Rude workers specially jennifer lol, i said i was okay without a bag (all i had was a chapstick) tell me why she threw it out the bag on to the counter like okay sis go off. I didn't say anything to her, she was probably having a bad day and taking it out on her customers. read more

Was in the Mesquite, Texas location to purchase cosmetics when I happened upon their salon in the rear of the bldg. In bad need of a cut, I decided to give it a go. BIG MISTAKE!! The lady that I was wanting to use was finishing up a client & the woman's hair looked great, but another stylist, and I use that term loosely for her, popped out from behind & said she could do it. She was a young Hispanic girl, last name Gonzalez. I even showed her a pic of the cut I wanted. I thought it odd that she had the chair facing sideways & when she stepped away for a moment I turned the chair facing the mirror & was horrified. This girl should NOT be cutting hair. Not wanting to let her continue, I told her I had an appt. that I was late for & that I HAD to go. The style that I asked for could not have been a more simple cut. A REAL stylist could have done it blindfolded. So if you plan on getting your hair cut at the ULTA COSMETICS in MESQUITE, TEXAS, take my advice & STAY FAR AWAY FROM MS. GONZALEZ. I will call the store this weekend to find out her first name then update this review to include that info. read more

I made three appointments when I got there they said they would not be able to take me in because they did not have my appointments scheduled on their system, they said those makeup artists did not even work those days. They did nothing to try to get me in all they kept sayin is they were booked, yet I saw people doing nothing. They did nothing to try and get me seated, they kept saying it wasn't there fault that they just worked there. Very unprofessional. I do not recommend anyone booking online with them or at all! read more

I love all the products and I always get good deals I will for sure be back here and continue to tell my friends about it read more

Jess Barnett did my brows and No one has ever done them better. Jess not only made me feel super Comfortable but also did an amazing job both walking me through what she would be doing as well as the execution of my service. I highly recommend this brow bar and Jess!!!! read more

This review is specifically for Jess at the Benefit Brow Bar. She has so much knowledge and a passion for what she does and it's evident in how she treats her clients. She always takes her time and my brows always come out looking the same, her work is very consistent, which is very important to me. She will also answer questions I have about anything else in the store and it's obvious she has a lot of experience. read more

I've been to this new location twice. The first time, they followed me around like I was going to steal something even though I dropped quite a bit on my perfume and some concealer. The second time, I had my two year old with me and I thought I would go grab some of my shampoo after her gymnastics class. I put her in a cart from one of the corrals directly in front of the store. Before I even made it past the atrium some employee told me (in a catty manner) that I "can't bring those carts in here." I just turned around and left. In an age where I can just order my shampoo off of Amazon, I do not understand terrible customer service. I will not be back to this location. You are Ulta in Mesquite, TX - not Gucci on Fifth Avenue, and sales would probably be better served if you realized that. read more

the staff is so rude. the staff never is nice to me or my family. as a paying and returning customer i do not like the fact i have to step into a store that disrespects their customers. as diamond members, i expect better customer service and support. this is not my first time going into the store and being treated with disrespect. read more

This ulta is ass. I'm sorry for my language but the employees that work there are very stuck up and do nothing to try to help you. When my little sister tried to ask for help or asked a question about what brand she should get they didn't take her seriously and just walked off to help somebody else. No matter how young someone is they are still a paying customer, so I just took her to Sephora where they are nicer. Ulta Workers are lazy and just come for a check. I don't know why I bother to look online and see what time they close if they choose to lock the doors at 6pm. read more

Brow Bar: Coco is terrific, with her 8yrs of experience. I would recommend making an appointment to see her. My first time using her to do a brow wax and tint. Excellent... will be returning and recommending her to others! read more

I went in to the store on Friday, and I was looking at the James Charles palette so then I asked one if the cashiers if they had anymore left and she just looked at me as if I was stupid and had a attitude but they did end up having more palletes but overall this ulta is not very helpful when your wanting help looking for something, and usually when I go here they are very helpful but I guess it's just the staff that don't like their job read more

I just walked out of this Ulta and let me tell you I never write reviews but this had to come out. I was in tonight with my friend and we were in the hair care isle looking at different products. The sales assistant manager comes out of the back and VERY RUDELY looks at my friend and asks " DO YOU NEED HELP OR SOMETHING" as if we were doing something wrong. My friend then says "no, but she does" and points at me. The manager stays where she was(2 Isles away) and yells " what is it " and I proceeded to ask her my question. Her responses was "So what do you need, a price check or what?" In the rudest most unprofessional tone. No eye contact was made. She checked the price and went about her way and never even looked up at me or asked if I was good and that was it. Five minutes later I hear her getting snapping with one of her employee from across the way. If this is your managers.... wow is all I got to say. I will be calling to speak to another manager first thing tomorrow. This was sad. read more

Was super excited for the Black Friday event since they were having brushes on sale and was told a brush was apart of the Black Friday sale for $10 and of course got charged $30. Not only that when I went the next day to inquire about it they did not adjust the price to what TWO sales associates had told me and were totally out of the brushes that were on sale. And the manager couldn't of cared less about my experience. I am very loyal to Ulta, but will definitely take my sales to Competitors going forward. read more

Seeing as this store (re)opened in a new location less than a month ago... I would have thought they would be over staffed to support the influx of people, but not so... I arrived and the store was overpacked with kids running around and playing in make up, people sitting in the make up chairs who were not being helped, teenagers talking loud and vaping in the store (not cool)... & to boot, there were 2 cashiers and no lie a consistent line of 10-12 people waiting to checkout, no one calling for back up or support.. needless to say, they need better management and get the hoodlums out of the store! Pure disappointment, I will not be back read more