This is the worst Quest lab. The front door is so gross I was afraid to touch it and definintely not what you want to see when you are assuming you are going into a clean, sterile lab. (see photo) The first technician was horribly unprofessional and could not draw my blood, so she left angrily and yelled to her co-worker to take over. This tech was nicer, but the draw was horrible and she ruptured my vein (see photo). I would highly advise avoiding this location read more

Quest Diagnostics - Front door entrance - Laboratory Testing Near Me - Anaheim, California

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Staff was nice and I was only stuck once, however when I went to take the urine test there was no toilet paper, no seat covers, and no paper towels. On top of that there was urine on the sample deck. This tells me this bathroom had not been cleaned in bare minimum 24-48 hours for ALL of the supplies to have been gone. It honestly begs the question that if the bathroom was that poorly kept what else is lacking in cleanliness? There are dozens of other Quest locations to choose from. I 100% would recommend anywhere else. read more

I wouldn't even give this place a 1 star! Very very very rude staff . They rush you , they are completely rude the way they speak to you. Phone never gets answered when I call. They are very inpatient. I would not recommend this lab to anyone. read more

Thought you'd be screwed showing up without an appointment. But no, it was only me who had to wait 1 1/2 hours until I said something. I watched people be called in without an appointment that came much later than me. The colored lady with long hair knew I was still waiting and couldn't bother to check on what went wrong until I said I've watched others go in without an appointment. And I watched other patients reaction after speaking with her as being rude to them too. To bad zero stars is not an option. I'll draw my own blood before going back there again. read more

It's not even one !!!!! People working here is very rude and especially Emma My dad is old and we went there .. they said to wait outside and we waited more than the time it was said So when we went back in to check .. I let my dad to have a seat and then Emma was like .. did we call you I was like no not yet and she didn't let me finish talking and she was like ok go outside.. in a rude wayyy I called Shawn the supervisor but she was acting like he's not going to do anything. Really !!!! That's how they treat patients!!!!!!! read more

I would give them negative stars if possible. Horrible service. I made an appointment and for whatever reason my appointment wasn't in the system. I speak to a representative who says I can't help you without a confirmation and tells me to call her supervisor who was equally ride if not more so. I finally had enough and spoke with corporate who found an appointment. I don't appreciate being treated like an idiot who can't follow simple prompts on a website to make an appointment. I was only able to make it for 12:20. My daughter stopped eating around 8:30 the night before and you want her to join the walk in line? There was a person there who said he had waited 3 hours. So they want people to pass out waiting? I guess they want a lawsuit on their hands. If you can't see a walk in within 30 minutes don't offer it because clearly most people come here fasting. These are clearly not competent "medical professionals," more like clowns who can't tell their head from their ass. Never go here! read more

Do you and your loved ones a favor, don't ever come here. The wait times are drastically incorrect. Both online and in person the wait times were posted at 3 minutes, however it was actually a 45+ minutes wait. They make the elderly and sick stand up in the hallway with an empty waiting room and empty chairs. Any concern or question you have, are responded with rude remarks and vague answers. The staff fails to properly wear their masks while enforcing COVID guidelines. The staff is quick to take your copay, but slow to offer any assistance. Again, do yourself a favor do not come here. read more

I would give this place 0 stars if I could. The staff are extremely rude. They all have a stick up them. I got lost and had to call them in and the lady told me to figure it out and hung up on me. Extremely rude people. Go somewhere else! read more

It's no good. I went to there do my blood test this morning , the nurse used the disinfect cotton wiping the table, then she used to draw blood and put it on my arm. I felt uncomfortable all morning, but it was a pity that I didn't say no at that time. It was so easy to spread blood diseases, very terrible! read more

This quest if the worst. Their system to reach you apparently is bad. I signed in through their iPad, said to contact me cuz I would wait in my car until I was my turn. Waited over and hour cuz I was a walk up. They didn't call or text because the system doesn't properly work. I have never had any issues at other locations. read more

This is the worst quest lab. My mother is 94 years old. I always reserve an appointment on their app and every time she goes in they say they don't have an appointment for her And many time they say they don't have the blood order from her doctor. We have checked with the so ot or and they swear they have sent it over. Then they make her wait over 45 minutes!!!! They do not have a phone number to call and talk to a real person it just a voicemail mail. read more

Came right at opening time without an appointment for a routine test - they said it would take "longer than usual" without an appointment because more and more people were coming in but I probably waited only 15-20 min. Phlebotomist was fast and efficient. read more

They don't help patients the right way and it is frustrating because it is their job as well but if it's the other way when we wait for them to call us even though we come on time they could suddenly take their fkn time right. read more

They let you wait for an hour then tell you they can't take you an hour and a half before they close. Lazy people that do not want to work.

Always packed! Recommend an appointment, but still made too wait. They helped other people that came before me even though I ad an appointment read more

It's either we came in at a wrong time or this place is just plain awful. We walked in and waited for over an hour. I opted to be texted so we can wait outside in the car but they never texted & they said they only call out our name in the hall which we obviously did not hear because we were waiting outside in a car. I'm definitely filing a complaint. We signed in at 11:12am & didn't get serviced until 12:41pm!! Stay away from this center! read more

I'm not sure why people have such bad things to say about this place? The parking lot is just fine and actually very spacious. I felt safe, and didn't see anything wrong with leaving my car. The area is not "ghetto" by any means. Is it a lower income area, sure, but why don't people in this area deserve treatment and services like anyone else. The women at the front desk greeted us with a big smile, nice hello, asked how we were doing etc. Totally a sweet lady! The blood draw was painless and quick. Such a convenient location too! read more

Quest Diagnostics - Not sure how this is a scary looking parking lot - Laboratory Testing Near Me - Anaheim, California

Terrible service.Terrible organization. I'd rate 0 if possible. Their check in computers failed making everyone apparently Late. They didn't have the test I required even though their website stated they did. They don't answer the phone. Avoid it. read more

My husband asked to do a specimen test with quest. I looked online and it said this Quest location does specimen testing. appointment was scheduled and when he arrived they turned him away saying they dont offer this. It's completely frustrating as we would like to get this done as soon as possible and the website has incorrect information. Everytime I've called Quest to speak to anyone I am on hold for a very lengthy amount of time with no answer. read more

Leaving this review only for the experience I had inside the lab. The phlebotomist, Angela, was very sweet and made the blood drawing experience less worrisome (lol, not that I'm afraid of needles or anything) but she was very compassionate- frequently asking me if I was okay and then telling me to "find a spider on the wall and I'll give you a dollar" so that I wouldn't get squeamish. Otherwise, the waiting room experience is alright.. there's usually a 30+ minute wait and children around. read more

Fast!! But make sure to make an appointment!! Wonderful staff and good at what they do!! read more

Quest Diagnostics - Laboratory Testing Near Me - Anaheim, California

This place is great! Shirley is the absolute nicest person, even with hard things going on personally she helped me cheered me up always made jokes to lighten the mood. She is always looking for the best experience to give her patient and always takes great care! Always smiling! She's amazing ~CK read more

Looks like I'm not the only one who experienced back talking staff. EMMA who works at front desk is RUDE, UNPROFESSIONAL, UNEDUCATED, & all around should be fired for the way she treats patients. She hangs the phone up on you mid sentence. She gives WRONGFUL advice, GAS LIGHTS YOU, doesn't know how to do her job properly.. She shouldn't be left in charge by herself cause she doesn't know what she's doing as simple as reading paperwork. For all I know she might send my blood work results with a different name on the sticker & will say it was the patients fault. Talks back like she knows more than you just because she wears scrubs and is behind a counter telling people what to do when she obviously doesn't know Jack. Clearly she needs more training on how to read paperwork sent from doctors cause she doesn't know how to do such a simple job. Or maybe just stay home cause she's clearly not happy with her life. ESTHER who also gives attitude and tries to tell you that YOURE READING THE PAPERWORK WRONG NOT HER. when the whole time she was absolutely wrong and tries to act like she's smarter than you and she knows what she's doing. When the whole time the advice that was given was all false. & they have the nerve to say "well clearly it wasn't an issue when you didn't say anything" & "we could've called the doctor to clarify" well then why didn't you??? & they still ran by it bc maybe that's their way of thinking they can get away with it? rushing through a blood work, didn't give me time to even read the name on the paper that she made me sign. didn't even show me my name on the vials. .. because she was hungry and wanted to go to lunch???? Im so shocked by the service done today by these 2 hags and I've never felt so disrespected EMMA & ESTHER need empathy classes and need to be fired for that kind of behavior. . These ladies are on a power trip it's actually humiliating. read more

DO NOT COME HERE!! Came here for a biometric screening. After reading all the terrible reviews of this place, I decided to take my chances anyway thinking "your experience may vary." Also, it was a more convenient location for me. Walking in, I prepared myself for the "bad receptionist" that everyone speaks of... and of course, the receptionist with the tired-ass Macy Gray 90's afro was rude A-F! I walked up to her with a smile on my face and politely asked, "checking in for a biometric screening" (tried to kill her with kindness, no luck). Without saying a word, she pointed to the iPad of where I should be checking in. No greeting, no help.. just a resting b!tch face. She has absolutely NO customer service skills. It made me wonder, 'who's d!ck did she suck to get this job?' Her profession should really be eating.. because that, we can OBVIOUSLY see she loves! (Literally, just look at her and you'll see why... disgusting). At that point, I figured she remained quiet because she probably had something in her mouth... food, d!ck, whatever? Afterall, it's not polite to talk with your mouth full, right? Note to ALL future risk-takers: Bring a twinkie, it'll will MAYBE make her feel better :-) read more

If I could give 0 stars I would gladly do so. Being in the medical field myself I can not believe the customer service that was given by the front desk and the M.A that came to assist her. As I saw older patients walking in and them being talked to the way I was it was sickening. They were not patient at all and extremely rude. The facility was definitely not sanitary and dirty so I expected nothing less from the staff. read more

Rude person who attended me. No appointment you won't get seen and it doesn't say anything on there and even says walk ins are good. I asked if she knew when was the next opening just said no and looked away. read more

Good service friendly staff I went in too get some blood work done I was expecting a lot ppl in the waiting room but I sat there waiting for my name to be called it was going pretty fast then they called my name and a blonde girl took my blood work and told me to get a urine sample too so I did and I was out there in no time love this place read more

Worst quest Ive ever been to. Went today for blood test and urine sample. While I went inside the bathroom, I saw toilet paper and the floor, urine on floor, urine on the toilet seat. As a medical place, I was expecting that the workers took more responsibility to sanitize everything, especially during covid. read more

After reading the reviews for this location, and seeing how most quest locations have the same ratings, I decided to brave this one. I made an appointment for 430 on a Wednesday for my 2nd trimester blood work. I arrived at 4, just to be safe and was surprised to see that there were only four people waiting ahead of me. I checked in with their computer and noticed right away that there was no receptionist but a technician from the back helping those ahead of me. After waiting less than ten minutes, I was called back. I asked the tech assisting me if it was a slow day. She said it was actually busy. It was a very friendly exchange that lasted about ten minutes at most. I was in and out of there by 430. I was very pleasantly surprised with my experience. Maybe they cleaned up their act?? I used to go to the Fullerton location but after today's experience, I'll definitely be coming back to this spot. I found the service to be MUCH better here. read more

This quest is horrible a lot of people are complaining because they let the patient wait outside without a chair and most of the patient is old they cant barely stand for an a hour and so, they just saved the chairs inside for those who have an appointment thats not fair please provide a chair also for walkin who's waiting on the hall way most of your patient are walk in we are packed on the hallway... not recommended place. read more

Avoid this location at all costs,I took my son and daughter in to have a covid antibody test done and informed the girl at the desk that I wanted whatever other lab orders done as well.They did other tests but didn't perform the antibody test,there is no direct way to contact this office to ask why they didn't do it and customer service is a waste of time,all they told me was they could see the order but don't know why it wasn't done.So I basically have to waste time and gas to drive over to this office just to ask figure out what's going on. read more

I too heard a lot of bad reviews with this location but it's the closest to me that open early so I made an appointment at 7:15am and I got there at 7:05am. It took me awhile to find the place. The guy at front was very friendly and assured me that they will call me right away. There were a few people in the waiting room but at 7:15 they called my name. Bryan took my blood was very nice and friendly. He even ask me if I faint with the sight of blood. That was thoughtful. I told him that it's hard to find my veins so I showed him where to draw. He checked and found it quickly and with a baby needle he drew my blood with no problem. I was impressed. Guys my veins are hard to find. I was done less that 5 minutes. I am so glad I came to this location and their good service continues for all. read more

I give this place a 0 I had an appointment for 8:00 and they never called my name until 11:30 the survive is really bad it's really slow last time I came they did what they did then my arm was bruised for a entire week read more

Thank you Quest for a better experience this time around! Angela your phlebotomist is the best. She knows what she's doing, she's super nice and friendly, and she also is pretty funny. All Quest Diagnostic locations should have an employee like her! read more

dropped off stool samples in mail drop in there door with a copy of my insurance card. no appointment so they through it our

I wouldn't even give them 1 star the girl that was attending us was sighing so loud and so much that it became obnoxious. She had blondish hair with brown in it. I didn't bother getting her name because I just wanted to get my son out of there. I wasn't even going to write this review but my son had to go back to the room he was in because he forgot his phone and he over heard that same girl calling him annoying. He wasn't going to tell me but I needed to schedule a new appointment & asked to go to another place because that girl hurt his feelings.. he was just having anxiety about the needle if you can't work around kids get another job. I should've looked at previous reviews before even scheduling at this mess of an office. read more

My child needed blood work and most of the Quest locations close by 3 so it's difficult to get labs done for a child. I arrived 30 minutes before closing time there was no wait. She looked at the lab orders knowing what my child would need to have done and might take longer than 30 minutes without hesitation she took us in. The phlebotomist was very sweet and patient with my child. They went above and beyond knowing my daughter was getting anxiety by assuring her she's going to be okay and had back up just in case. I would definitely come back. read more

I have difficult small vein that was hard to look when it comes to blood test. It was a painful and traumatize experience just thinking about it. Yet, at this location there is an angel name Kimberly R. It only took her under a minute to get the job done. Kimberly is a pro in her job and super nice to everyone. Thank you so much Kimberly. read more

This place has the worst wait asked how long it would take before I decided to stay lady at the front said 35-40 min i waited over 1:30 min make an appointment I honestly don't even know if that would help.... read more

Absolutely terrible. Out of all the Quests I've gone to, this has to be by far the worst. The color scheme in the waiting room is a bright green that feels like it's from the 70s, the waiting room reeked of baby poop, solicitors trying to sell childrens' toys blasting their boom box in the waiting room, people having full-on conversations on the cell phones while waiting to be seen, and kids bouncing off the walls. People would go to check in and nobody was up front to assist them. C'mon Quest, you can pump some money into beautifying this location; add an automated check-in system to streamline the process and redo the waiting area. I won't come to this location ever again. If you're reading this, find another location and *never* look back. read more