My phlebotomist Jennipha was sweet and capable. I had 2 separate orders from 2 different doctors and she took my blood and it didn't hurt! The young lady who helped me check in was friendly and greeted me with a smile. She was also helpful to other patients waiting. The waiting room was clean. I was in and out within 15 minutes. Very efficient! read more

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Quick, easy, and painless experience. I came in for blood work after seeing some mixed reviews and wanted to share a positive one. Keisha was excellent! She was super personable and made the whole process feel simple. I've been told in the past to point out a specific vein since mine can be hard to find, but she got it on the first try without any trouble. Didn't even break a sweat. Really smooth visit overall. read more

My husband and sick child were on their way to drop off her specimen sample for testing today (5/21/26) and the place was closed! We had scheduled the appointment beforehand. The doors were locked for least for 30 minutes (or more) before the posted closing time. It was dark as if everyone had left. Please stick to your scheduled posted closing time and honor all appointment. Disappointing! read more

This was one of the most unprofessional medical experiences I've ever had. I was forced to pay $250 upfront before any service was provided. The phlebotomist spoke very little English, making communication nearly impossible and leaving me with little confidence or understanding during the procedure. She repeatedly struggled to find a vein, causing unnecessary pain, multiple needle attempts, and leaving my arm bruised with noticeable bumps afterward. I left feeling frustrated, uncomfortable, and concerned about the level of training and professionalism. I would strongly discourage others from using this location !!! Rude read more

Big difference from last time! In and out in 10 minutes. Few people waiting when I arrived. As if I went to a different place for blood work! The woman who took my blood was warm and friendly. PS: The bandage stayed on (see my prior review) read more

Quest Diagnostics - Laboratory Testing Near Me - Boynton Beach, Florida

I made an appointment. got to Quest and treated with smile. I always use Giselle who gave me great care, love, kindness and patience. They all care about you and make your experience very pleasant. I would only go to Quest because the care about the patient. read more

Terrible experience on 02/17/2026. I arrived a few minutes late, the check-in system didn't work, and no staff were at the front desk. It took 1 hour 40 minutes for the manager, Ms. Alien, to appear--she was rude, loud, and yelled at staff in front of clients. She ignored those waiting, treated me aggressively, and showed zero professionalism. Completely unacceptable. I would not recommend this office to anyone unless you enjoy bad attitudes and disorganization. read more

Major cross contamination!! Phlebotomist did not change gloves. While wearing the same gloves she opened the waiting room door to call my name, typed on the computer, and used a pen. Then she handled a urine sample, (mind you still in the same pair of gloves) and then began typing on the computer again and with those same nasty gloves handed me a signature pad for me to sign my name with. I made sure I washed my hands thoroughly and sanitized after leaving her room. read more

The lab did not have all the equipment it usually has. My wife was told they did not get a delivery of butterfly needles etc. We asked about the tech who usually draws my wife's blood. They said she was off and they did not know when she was coming back to work. They sent us to another Quest lab in Boynton Beach off of Hagen Ranch Road. We were treated extremely nice. The blood draw took two minutes plus we were told that the tech who normally draws my wife's blood was ill and they did not know when she was coming back. Will use this lab in the future. The lab workers on Military Trail have a piss poor attitude. read more

I have to update my review because I feel it has been going down hill at this quest since my last review. Now it's almost impossible to just walk in. Every time I've tried there will be a huge group of people waiting. My girlfriend tried just waiting once and it was like over an hour and a half. So you should have an appointment and most of the good times lots fill up fast. The last time I was here they did a terrible job drawing blood. I never have any issue getting my blood drawn. They always get it in one shot and it's pretty painless. This last time they decided they were going to draw from the middle of my arm, not the elbow area where they have been doing it since I've been getting blood drawn. I didn't notice until I had already been poked. Initial poke wasn't that bad so I didn't think much of it. However the area hurt all day and now 2 days later it still hurts and is all bruised. Why would you draw blood there??? It's not like they even tried other areas and couldn't get a vein or something. They went straight there. Worst blood drawing experience I have ever had. read more

Attitudes... sad expected better. In a business dealing with sick people i would expect nicer employees Dont get me wrong there are a few nice ones, sadly the nasty ones really set the tone for this place. I'll keep coming till they get nice. read more

Great staff working very hard and never getting a break trying to please lots of stressed sick patients. Please make an appointment online to not make matters worse. I wish that someone would get a vending machine outside of quest for drinks and a snack. read more

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As quickly as I walked in, that's how fast I got out. Ali did such a great job and was so personable. She made a weary experience enjoyable.

Had a confirmed appointment at Quest Boynton Beach. Staff denied my booking, acted rude and dismissive, and made me feel disrespected. Very unprofessional -- management should review staff conduct and ensure patients are treated with dignity. read more

There people are rude, the place looks dirty, and the people that work here don't seem to know how to even draw blood. No one answers the phone, no one greets you, and employees just play on their phones. read more

Lab stuff (and we're not talking about your doggo) On an annual basis, I go to doctor, doctor sends me to lab, labs does lab stuff, doctor tells me to stop all my bad habits. Wash, rinse, and repeat. Quest is one of the two larger firms out there to get the blood letting done and I thought this one was run well. Made my appointment online, showed up at the appointed hour and after a very minimal wait, I was in the chair getting my blood drawn. The Phlebotomist was a lovely and hysterical person - she made the whole process a a joy and it was over before I knew it. Office area was clean and they seemed to have everything under control. Parking in front. read more

Terrible service!!! My mother came on time and waited for 30 minutes. No one explained anything why nobody works with her. She was late for work. She filled out an online form. They accepted. And then the people working there started saying that she was not on the list. Then they said that she would not have an app. All this was in a rude manner! In the end, they accepted her and took blood. The nurse was also rude and incompetent. Her whole arm was covered in blood. We do not recommend anyone to go to this office. No respect for patients. read more

My doc's office faxed a script to this Quest and told me to go there for a blood test Upon entering you are greeted by 2 kiosks if you happen to notice them THERE IS A RECEPTION WINDOW WITH THE BLINDS DRAWN THE DOORS HAVE SIGNS ON THEM, "DO NOT KNOCK" I watched many a person esp the elderly trying to figure out the Kiosks esp the bar code reader which was difficult to find It took me and several other people multiple times to figure out the choices on the Kiosk I asked several people in the waiting room, and they were all angry In spite if having appointments everything was late So useless Dave comes out to call a patient and as soon as i approach him and ask if my faxed script was received he puts his hand up towards my face and says i'll have to wait I told him if my script wasn't received i could get my dr to refax it while i'm waiting HE IGNORES ME AGAIN So what you don't know unless you call them or google the details they adhere to appointments and walk ins are served when time materializes in their schedule So after my 2.5 HOUR WAIT , I AM CALLED IN AND OF COURSE THEY DON'T HAVE MY SCRIPT AND ALTHOUGH THE FASTING DIABETIC WALK IN TRIED TO TELL USELESS DAVE HE IGNORED HER I called my doc's office to have them refax in the 30 minutes remaining until close time My doc's office swears they have a confirmation DOES QUEST FAX MACHINE HAVE MY URGENT BLOOD TEST SCRIPT OF COURSE NOT !!!!! SO 3 WASTED HOURS AND USELESS DAVE AND I CAN'T GET MY COUMADIN (INR) BLOOD TEST Bottom line AVOID THIS PLACE, AVOID QUEST, AND BE AWARE OF USELESS DAVE WHEN I FINALLY GOT CALLED A VERY PLEASANT BLACK WOMAN ( didn't get her name ) CALLED DAVE ON THE CARPET BUT HE JUST MUMBLED A LOT OF NOTHING QUEST SHOULD BE REPORTED TO THE BETTER BUSINESS BUREAU and some licensing agency for keeping a fasting diabetic sitting in their waiting room for 3 hours BE WARNED read more

Parking is moderately available in this lot. My appointment was for 10:15 am on a Tuesday. I walked in & checked in at the check-in kiosk. Barely two minutes passed & I was called in. Gigi (Gerry) was so sweet & had an excellent bedside manner/patient-centered approach. The other staff members were wonderful too. I will definitely be returning here when I need blood work again! Awesome experience from start to finish! read more

I have seen several times coming into quest in Boynton fl. the phlebotomist play favortism. I see if they know the person they take them over the people who have been sitting in the waiting room for a long time. read more

AVOID AT ALL COSTS. Wasn't surprised after reading reviews to be greeted with nothing other than rudeness the second i walked in. The staff acts like it's not their job to help you check in or find an appointment time EVEN WHEN THERE NOT DOING ANYTHING and talking in the back about the patients. I walked in for a drug screening keep in mind time sensitive and they said they were understaffed at 2:15 even though the tablet said find someone to talk to by 2:30 if your a walk in and I was rudely DENIED. Also not to mention there was 1 person waiting for a later appointment time and no one else in there. I asked for another location that may be able to take me and all I got was to look online which there's never any available online for last minute appointments anyways. I asked if the staff could help me out the online booking and I was rudely told off. The staff is extremely incompetent and hope all current staff is fired and quest really works on their customer service because this is not it. read more

Didn't honor appointment, workers were not respectful of others whose appointments weren't honored. Phlebotomist was good but Place needs better management. read more

Worst Blood Draw I've EVER had. I'm 78 have had major surgeries, Cancer survivor, am NOT on blood thinners or a daily aspirin, and I've NEVER bled nor experienced such pain before or EVER by a Technician drawing my blood. She is a female woman of color, did not give me her name, and did not have the best bedside manor. I left totally shaken in tears and pain. Fortunately I went back inside and David was most professional, took me back immediately, changed the dressing, and calmed me down and advised I keep ice on my arm for next couple days. Review gets a 1 only because of David. My arm till hurts. read more

This is by far the best Quest location that i've been to (and i've been to a lot). I've gone to this location now 4/5 times and will continue to come here even after I move. I waited a total of MAYBE 5 min after i checked in and then was already called in. It was fast, painless, and i was in and out within 15 minutes. David is by far the best and nicest phlebotomist. Such a great staff. Also they have a more simplified check in kiosk which scans your ID and insurance and saves directly to your file. Highly recommend. read more

This was THE worst experience! My daughter JUST got out of the NICU with her baby, who is still on oxygen and a heart monitor - after 95 days. She had been fasting until her 11:00 apointment for a blood draw. She has NOT left the house other than to go to the doctor. The woman who took her blood was SO RUDE!!! She was mad my daughter was the FOURTH person who did not have an actual prescription, but an electronic one. She yelled, "They are watching me and I have to take too much time doing this electronically!" She blamed my daughter for YOUR inadequacies! It was so bad, she made my daughter cry!!! What a HORRIBLE person. She was African-American in her 30's and definitely hates her job and people. read more

You cannot contact anyone by phone at Quest Diagnostics. I made an appointment for 12:40 on NOv.30, 2022, and when I got there I entered all of my information, waited 30 minutes, went up to the door and the woman told me she had no record of my having signed in. She said I would have to go do it again and wait. AND THIS WAS WITH AN APPOINTMENT ALREADY. She was completely rude and couldn't give a fig about me. read more

Quest sucks. You make an appointment and then wait 2 hours. There are no humans to speak with. I am looking for alternatives because these guys suck. read more

Disorganized, terrible. They texted me to come inside then made me wait nearly 30 minutes in a room full of people.

horrible service nasty techs. just horrible customer service. this location has they worst and nastiest quest reps. don't come to this location just terrible people. nasty techs. treat you horribly. had appt at 2 and not seen till 230 read more

I had made an appointment and got there 15 minutes early. My lab tech was Dallis and she was wonderful. Professional and a wonderful bedside manner. I was in and out within 15 minutes and will certainly return to this Quest. Thank you for making my experience a pleasure and much different from the Seacrest facility!!! Long waits and rude unhappy staff. Stay away read more

DARSHA was wonderful! This is the second time Darsha drew my blood. Both times she was professional and polite. This time, the doctor had sent two orders. I was getting the second one completed, which required Darsha to input many codes. I apologized that my order was causing so much extra work. She smiled and said that was fine. Hopefully, I'll be able to have Darsha take my blood when I return. read more

Gigi was so nice and the gentleman who accompanied was very kind and encouraging. This is a wonderful clinic and will definitely go back if ever a need. They are 10 stars all around. Very professional and good at what they do. read more

I got here ten minutes before appointment and still sitting here a half hour after waiting. Board is showing wait time still 26 more minutes. What's an appointment for? Never again!!! read more

I was a walk in as I needed to get the results over to my doctot fairly quick. Waiting room was clean and following COVID protocol, as a matter of fact, they came out into the waiting room and told people to put their masks up over their noses. My waiting time was about 40 minutes and the tech I had couldn't have been nicer, my experience has always been that if you treat people right you'll get alot better treatment read more

Had a great experience here. No wait and Ally was so kind and put my nerves at rest. It was quick, too and painless. I'm very squirmish. I will keep coming here. Thanks. read more

This place is absolutely horrible. The manager man is really nice but the workers are awful. Shakena was incredibly incompetent and very rude. She doesn't understand medical codes, how to type in an address or insurance information. I'm really not sure how she got hired for this role. The process takes forever. The waiting room is full of people coughing and pacing around. I will never be back. Worst lab experience I've ever had. read more

I walked in to this location at 6:45. There was a less than one minute wait until Dallis called me back. She was professional, kind and did a wonderful job. read more

I find it a little bit ridiculous that the employees are given the opportunity to refuse a walk-in appointment. I was just at the office on military by woolbright and refused service when nobody was even in the waiting room. They said it was by appointment only for the last two months which is ludicrous. I have to give blood for a new medication too see if the levels are right. The lady who had to get up out of the chair she was sitting in inside the waiting area told me that I must have an appointment. I have an appointment but it's two weeks away and I really shouldn't wait two weeks on medication to strong if they clearly had the ability today. read more

Absolutely the worst experience. I came in for routine bloodwork for my annual physical. I did not have an appointment. After going to another location that did not accept walk ins, I called the company and asked where was the nearest location that took walk ins. I was unfortunately directed to this location. After signing in, my one year old son and I waited 5-10 minutes before a large man came out to inform me that they weren't taking walk ins today. This would have been fine if he wasn't so nasty about it. There were no signs posted stating that they weren't taking walk ins. He told me they were short staffed and couldn't help me... Mind you, the waiting room was empty. He told me to come back tmrw lol never will I be going to another quest diagnostics... I ended up going to labcorp and had a great experience even tho they too were short staffed. I also tried to contact corporate to make a complaint and that phone number doesn't even work. I don't know how this company is still in business! read more

I went for my yearly labs at Quest on Military Trail and Boynton Beach. The phlebotomist was rude. Her name is Ali. She needs to go back to phlebotomy school. I have never been so bruised and sore and in pain in all my years of getting lab work done. read more

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