Update: 4/23 1:42 made an appointment in Renton (same day for 1:40) and their appointment schedule was STACKED, yet they got me in and out before my scheduled appointment. Fast AND super friendly. The issue is 100% Federal Way and not Quest as a whole. Lazy lazy employees n Federal Way. Avoid this office and head to Renton. 4/23 11:07 I went in for a stand by appointment around 11:07. They had just called back their 11:10 appointment and their 11:30 was already checked in. Their rep came out and told me how stand by works (yes I understand how standby works) and I said I was willing to wait to see if their next appointment didn't show up. He basically told me that he "has paperwork and stuff to do" so it would be after 1:00 REGARDLESS if their next appointment didn't show. The employees at this location are so lazy. Please hire people who understand customer service!! read more

This is for the location on 324th - I think they moved from the address currently showing on Yelp. I will never go back here after today, 5/19/2025. The phlebotomist wearing pink today has absolutely no bedside manner whatsoever, and I'm not exaggerating. While waiting, I could hear her being rude to the patient she was helping and initially thought it was the patient because it was such a condescending tone. This rudeness and power trip behavior continued when a patient asked for her 3 y/o to use the restroom, and was even worse when I tried to ask her if she called my name or someone elses (it was loud to due the kiddos). She was so mean and unprofessional, I walked out before getting my blood drawn. After how she treated me, when I politely asked a question - starting with "I'm sorry", why the heck would I allow her to draw my blood?! And if Quest hires these types of people and allows this behavior, I will NEVER go to a Quest clinic. I am beyond mad at this professional's unprofessional behavior. She ruined my day. We are all adults, there is no excuse for her to speak to patients this way. She needs to be fired. I'm certain this was not just a bad day, but just a bitter older woman who hates her job and the public. read more

Office experience - the women working here turned away someone for being 5 minutes late and stated she was now on her break. She also has repeated multiple times that she is the only one working and somehow justified why it's taking her so long between patients. I've been sitting over an hour and am shocked at the lack of efficiency and kindness. read more

I had a blood draw yesterday and the staff was amazing! i am a nurse and it was the best blood draw I ever had. the scheduling and check in was simple, the technician was very professional and I got my results when I woke up this morning. I would highly recommend this location read more

I always have my blood drawn here. It's close to my home, has convenient parking, and after fasting for my blood draw I can get a coffee at the Starbucks in the store. I have always had good customer service and the person drawing the blood had done a very good job read more

I had a terrible experience with Quest Diagnostics when I needed to be tested in order to go on a cruise. It was listed as an option from my cruise line, for required tests before boarding. I made an appointment with Quest and went to the drive up testing site they directed me to. I understood it would take 2-3 days for results. On the day I was traveling I received a message thanking me for using them for my test, but no results. I had no results when it was time for me to board. I was forced to take the test at the pier before I could board, for $150.00. When I returned from my trip a week later, I still had not received test results. I emailed Quest with my complaint and their only response was to send me the test results. My travel buddy had similar problems. She made 3 appointments to be tested and each time she showed up they said they didn't have her reservation. Even with a printout of the reservation confirmation they wouldn't test her. She had to take the test at the pier as well. There is something seriously wrong with this company and customer service is clearly not a priority. Don't put yourself in the same situation if you need a test for travel, which usually requires a 2-3 day turn around. read more

I really don't see how Quest stays in business. They have the worst website I have ever tried to use. I hope you don't want to talk to someone, because their phone system is no better. If you use their phone system they make you talk to a robot. That is really nice when you are sitting at a front desk and giving information over the phone while people are standing at your front desk. Sometimes it borders on HIPPA non-compliance. I needed to talk with their IT but guess what? They don't have one. I could not get a person after waiting forever on their phone tree and finally it sent me to a message machine. I left a message but do they call back? Ha! NO! What a lousy company. My suggestion? Use LabCorp. They are much more responsive. read more

Gail is awesome! Like most everyone I do not like getting my blood drawn at all. Gail is very good at what she does. I barely felt a thing. I highly recommend safeway Quest. I made a appointment on the phone and got right in. read more

Made an appointment ahead of time, appointment was set at 845am. It's 9:30 right now and I'm still waiting to be seen. Past the wait time they've given me, the system here is not professional and unfortunately frustrating. read more

I walked in early for my appointment to have several vials of blood drawn. This particular location is run by a fabulous woman named Gail. She took me in right away. She also saved me over $600 as a cash paying customer. She is professional, kind, punctual, and loves her job. The blood draw was painless, (no bruising after), and she was so fast. I highly recommend this location and Gail. I would overlook any negative comments about this location. Gail has only been running it for the past 4 months. I'll go back for any future lab needs. read more

I have to say the customer service here is horrible. They seem to be more about their process than actually helping people. The first time I tried to find them Google sent me to the 720 address, which isn't there anymore. By the time I found the right place, it was 4:25, and the lady said she couldn't help me because they were about to close. When I explained the trouble I'd had due to bad web info, that I'd gotten off work early to get here, their hours say they're open until 4:30 and it should only take a few minutes anyway, she was unsympathetic. Gave me a flat apology and said I could come back tomorrow. I totally would have stayed to help someone, but they don't do that here. I made arrangements to come another day, gave myself more time but due to traffic arrived at 4:15, and I got the same treatment. A very condescending apology from a different woman who sounded like she'd said the same thing a thousand times before. When I asked why their sign and website say they're open until 4:30 when the won't see people until then, she explained that they need a half hour for the blood spinner, so they stop taking people at 4:00. Sure would have been nice to know that before I took more time off. So not helpful. read more

Took my son here for some blood work and the person couldn't get his blood and later tell me that I should take him elsewhere where they do more experience with pediatrics. If she didn't have a lot of experience. she should have told me from the beginning. read more