Like LabCorp, Quest has been eliminating its people wherever possible. They are also booking aappointments every 10 minutes, which is unrealistic. While they let walk-in to register, they spend the entire day falling behind, and around 2:30 they are telling any walk-in patients still there, they will not be seen. The actual Staff try their best, and provide competent professional services, the business model sucks read more

Made my appointment online, showed up early, and they actually took me in ahead of schedule--love that! In and out in under 10 minutes, no drama, no waiting around. The clinic itself is clean, bright, and tucked on the 8th floor with a waiting area that's simple but sufficient. Bonus points for the exam rooms: spotless, well-lit, and with a killer view of Little Tokyo and (I think) the San Gabriel Mountains. Who knew blood draws came with scenery lol The technician was polite, friendly, and had me chatting so I barely noticed when it was all done. Honestly, if you need quick lab work, book an appointment here--it's smooth, efficient, and painless (literally). read more

Went here to get my H Pylori test done. The lady who deals with all incoming patients is kind and caring and will make sure that you are taken care of on time. I didn't set an appointment and was still able to get in within 60 minutes of my arrival time. This is definitely the best Quest Diagnostics location in the DTLA vicinity. Many other locations that are nearby are sadly beatdown and not exactly where someone in their right mind would want to get their blood drawn. read more

I had a good experience here, I found a 30min spot right in front of the building. They are located on the 8th floor, they try their best to get you in and out. The lady at the front wasn't the warmest, but not rude. However, my technician (can't remember her name... maybe Amy, smaller Asian lady) was very calming and funny. She understood blood drawing can make people nervous but she was extremely quick and gentle. She even helped me with some missing paperwork read more

I made an appointment and the service was quick I was there for 15 to 20 mins tops and the women who withdrew my blood was very nice and professional and there offices very clean read more

Unfriendly, rude, uncaring nasty hateful think they make fun of the patients They love to keep you waiting read more

Today was a perfect storm for me to have an awful experience (it being all my fault). I got the appointment time wrong by an hour (late), forgot my doctors orders and hadn't eaten so my brain was slow. I couldn't figure out why I couldn't check in (it's because I was late), I didn't get the persons name but they helped me and took me as a walk in. When they saw I didn't have my doc's orders they sent me upstairs (lucky for me my doctor is only one floor up!). They printed the orders, I went back to Quest, they took me right in and did everything with a smile and we made jokes. It's easy to let frustrations with our own shortcomings influence the way our day goes. Remaining calm and treating others with respect and a smile go a long way, life gets a lot easier too. I have to give it to them, the experience I had was smoooth, courteous and actually pleasant (?! Can that be said about bloodwork?). Great job people of Quest! read more

WOULD NOT RECOMMEND!! Appointment was at 12:10 There's no parking. Had to park three blocks over after searching for 10-15mins. Get to the door at 12:27 One lady answers the door and tells me they are On lunch. I have to wait outside the door on the floor untill 1:30. Thanks. I will never come back and wouldn't recommend it to anyone. The thing about this is that people are probably already going through difficult times and to be met at the door with total disregard and no type of care coming from these nurses or whatever they are is just trash service. read more

Quest Diagnostics - This " nurse " gave me the worst experience in my life at one of the worst times in my life. - Laboratory Testing Near Me - Los Angeles, California

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I went to Quest on Sunrise and Madison this morning to get urgent blood tests my oncologist ordered last Friday. When I arrived, there was a sign on the door saying Quest was temporarily closed all day. I made the appointment on line and typically I receive an automated check in on my phone. Quest knows who has appointments and can reach them. They made no effort to tell me ahead of time, not to come. This is the second time I have experienced this at this location in the last year. Here is the back story. I had to get my 86 year old husband who is in late stage Alzheimer's out of bed early, dressed, wound treated, etc. to have him come with me for the appointment. He cannot be left alone. I accepted a 10:30 am appointment even though I had to fast because it was the earliest one available and my oncologist needed the blood work. I find it incredibly insensitive, non- caring and indifferent by Quest to put my family through this without bothering to send an automated message to all of us with important health care need blood draws that states don't come in, we have a problem and can't see you today. Now, I must make another appointment ASAP, hope that there is a morning appointment available this week, fast again and repeat a difficult morning routine. With an automated appointment system is it not possible to alert those who will be denied their scheduled appointment not to come in? As this has now happened twice, I highly recommend going to another place for your blood test that is more thoughtful and compassionate towards their clients. read more

Phlebotomist was so caring and kind, overall very clean and nice facility, whole process was less than 10 minutes. Most of the locations do not have openings need to schedule in advance, and they got open window same day. read more

The technician here basically told me after I arrived that I should've fasted prior to my appointment. And she offered to still take my sample, but let me know that it'd be inaccurate - which makes no sense why anyone would have blood tests done but NOT mind them being incorrect. I left and it took 3 additional visits at other offices before I FINALLY got to get my tests done as their offices run COMPLETELY independently from one another, which again would've been great to know at my first visit. read more

The wait is long, even with an appointment. As soon as I walked in, the place was packed. They need more workers or another location near by. The kiosk to check in delays the process even more. When people cannot check in they interrupt the worker trying to get the client in. The waiting room was hot, being full didn't help. Go somewhere else unless you want to sit around and waste time. What is the point of having appointments if you still wait more than 30 minutes. read more

Pathetic joke of an office. Made me wait a ridiculously long time for no reason, overbooked themselves, and weren't smart enough to know how to work a fax machine. Worst blood draw experience I've had, and Ive had a lot. Playa Vista location was a complete disappointment. read more

Made an appointment online for 9:45am on a weekday. Was nervous when I saw reviews of this place but it ended up being fine. Parking is rough- so plan ahead. I checked in and was helped within minutes, and spent less than 20 minutes here. Contrary to what other reviewers say, there is more than one person working here - I would say I saw about 4-5. Quick in and out! Only sad part was I forgot to pay my meter and was ticketed. All within 20 minutes...sigh read more

This place is a joke!!!!!!!!!!!! They eliminated the receptionist and replaced them with an ipad. I have had to assist 4 senior citizens with their check in because they didn't understand the technology and there is NO ONE TO ASSIST THEM. I didn't have an appointment and didn't mind waiting because my Dr. ordered these labs last minute. While they have had a regular stream of appointments I have been watching them through the class having casual conversations when they could have taken me in. It has been 2 hrs at this point and no sense of urgency to assist me. And rudeness and tone in the female tech who keeps coming out is unbelievable. One man had a 8:45am appointment and had a text showing this, but when he checked in it came up as 1:20pm he showed it to the tech and she said "oh well you'll have to wait". read more

After reading the reviews, I was a little worried to go here. But it was chill. Yuko works fast and efficiently and some may take it the wrong way. Don't get offended. She is doing her job and trying to get people in and out right away. I got there put in my appointment QR code and got helped in less than 10 minutes. The only bad thing about this place is the parking. The building charges $1.50 every 15 minutes. That's ridiculous or you can park on the street and pay the meter instead. read more

This is absolutely the worst location! Train your staff to be more considerate during these times. They offer a program called "wait by text" where you can wait outside/by your car and receive a text message when you're next. You can choose that option when you check in (screen shot both the website and the texted i received after my checkin) and wait either in the hallway (a lot of people walking through) or outside like their website says either in your car or to get fresh air. At first I waited 30 mins in the hallway with three other people but there was so many people walking through i felt uncomfortable and went outside. I added money to my meter (DTLA) and then proceeded to walk up. After being outside for 45 mins and seeing no one in the hallway another guest walked up and went in to checkin. That guests quickly walked out stating she got her screening done quickly and that i should go inside and check. I walked in and the lady in to front asked "are you cliff?" Which I replied "yes, I've been waiting for over 45 mins for a drug test and went down for a quick breather & to add more money in my meter (5-8 mins max)." To my surprise I was responded with "well that's not my fault I called you." Called me? I received no messages (phone call or text) and if you did call out my name and saw I was gone why didn't you check again or why didn't I receive the wait by text, more time since you have implemented the rule of no waiting in the waiting room?" She continued to just state that "she called my name" and let me to feel this was all my fault. I declined my screening and said i wouldn't want you to handle it anyways and walked out. Why have a program when your centers are using them??? Horrible experience! EDIT: after reading the previous reviews ok here, I am certain the lady that handled the front desk is the same lady. read more

Quest Diagnostics - Laboratory Testing Near Me - Los Angeles, California

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If you want to wait over an hour, have your blood drawn from a person who is the receptionist, admin/clerical, and draws your blood ALL simultaneously This is your place. Receptionist YUKO was Very disorganized, doesn't have adequate communication skills, rude, unprofessional and possibly unsanitary health hazard for one person who touches everything from the front desk area with patients and then draws blood as a phlebotomist...possible public health violation because she was about to perform blood work without gloves, I HAD TO INSIST SHE WEAR GLOVES PRIOR TO BLOOD DRAWING. read more

Came here for a Drug Test for a new job. They also do glucose testing. No appointments necessary! LOCATION & PARKING Located on E. 3rd St. in Little Tokyo across from the Union Church of Los Angeles. Look for a big green building with 420. You're in the right place if there's a flower shop on your right and Pacific Commerce Bank on your left. Take the back elevators to the 8th floor cuz it's located in Suite 802. Metered street parking only. One side is 2 hour parking between 8am-8pm and the other side is 4 hour parking. Parking is $1.50/hr. **TIP: Bring coins or credit/debit card to pay for metered parking! OPERATIONS INFO Drug screening hours are Monday, Tuesday, Thursday, and Friday 10am - 12:30pm and 1:30 pm - 3pm. **TIP: CLOSED between 12:30pm - 1:30pm for Lunch! DRUG SCREENING PROCESS The Asian lady checked me in, took my authorization form and ID, and took me in immediately. She led me to the bathroom and had me place my purse and anything in my pockets in a secure locked box. After washing hands, she instructed me to pee in the cup and told me I had 3 minutes. Was barely even 2 minutes in and she was already knocking on the door asking if I've finished. At least let me wipe first lady, damn! After my specimen was collected and labeled, she returned my ID and gave me a receipt. I was in and outta there in half an hour! **TIP: Drink LOTS of water at least 1-2 hours before you come cuz they'll need a urine sample for the drug screening! If you need a Drug Test for a job, Quest Diagnostics will take good care of you! read more

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Be careful this Japanese lady YUKO!!! So...I was here for pre-employment drug test. Yuko called me up and asked me what I was here for. I told her I was here for urine drug screen, then she laughed and said out loud I was here just like everybody else!!! There were about 7 men behind me and laughed too! I just looked at her and didn't say anything because at that moment I felt so uncomfortable! This is a HIPPA violation!!! She just fucking told everyone I was here for a drug urine test! Omfg!!! I wonder what's so funny about a fucking urine drug test? After seeing a couple bad yelp reviews about this lady, I don't know why she's still working here? I don't why she got hired at the first place? SMH read more

QUESTt diagnostics in Little Tokyo near the corner of San Pedro and 3rd. Best to come in the afternoon to avoid the morning rush. Its on the 8th flor of the Talman bldg. VERY LITTLE ROOM. Nice and quick staff. read more

Quest Diagnostics - Quest diagnostics in Little Tokyo - Laboratory Testing Near Me - Los Angeles, California

I've gone here several times (with and without appointment) and had a good experience every time. Not sure what circumstances led to other people's negative reviews, but I've always been in and out within 10 minutes (probably 3-4 mins on average) and Yuko has always been very professional / considerate in my experience. read more

I was overcrowded and the desk clerk was VERY rude. They have this shield that isn't properly installed at the front desk. It needs to be, because I knocked it over. It is wobbly af, and the receptionist was all hysterical that it sort of fell on her. It actually fell on the computer. I apologized and she kept ranting on and on about it. Even when I left, she couldn't stfu about it. What a drama queen! She needs to learn to be cool, and accept apologies for something that was not really my fault. I have a disability, and have frequent attacks of vertigo. I had an attack, and she needs to be CONSIDERATE. Who in hell just puts up a wobbly detached jury rigged screen? Attachthe thing so this lady won't have a heart attack, PLEASE. I mean that looks like an accident waiting to happen. "Oh it SCARED me, blab bla bla..." clutch the pearls. BUT, I got in fairly fast, like in 10 minutes. They took me in as a walk in, because I needed a covid test for a procedure. The nurses were rushed but congenial. Maybe knocking over the protective screen is a way to a quick entrance. read more

HORRIBLE front desk. Absolutely rude and bitter. She was no help at all came here three times in one day because they wouldn't tell me what missing documents I needed. I will not return here until they hire better staff. She needs to be retrained because her people skills are very awful. read more

This is the best Quest. It is in the heart of the city - Downtown L.A. But it happens to be in an area that doesn't get started until like 9am. I make my appointment for the first one (at 8:30). I get there at 8:20 and there is plenty of metered parking on the street. I go in to the office right before 8:30. There are only 10 chairs in the waiting room. Yuko the solo employee greets me and takes my paperwork. She processed it and took me into the exam room. She took my blood and I was done. In and out in about 6 minutes. I didn't even get a chance to sit down. No one else in the waiting room - before or after my appointment. I will always come back here. read more

Quest Diagnostics - Laboratory Testing Near Me - Los Angeles, California

It was worst experience ever with Asian OLD woman who has bob hairstyle. She was so rude in English and Japanese. She can NOT give that attitude to anyone. read more

I had to take a drug test as part of the hiring process for a previous job. After looking around for a Quest Diagnostics to visit, I quickly realize they all have bad ratings. So I end up here. I came in super early, before they were even open. Yuko opens the door (she's mentioned in other reviews) & seems nice. I sign in & take a seat. As I'm sitting I'm chugging my water bottle ensuring that I'm "ready to go" when the time comes. Yuko calls me up, takes my printed order I brought with me then proceeds to tell me drug tests are at 10:00am. That's more than an hour away! I've now drank all this water, I can't hold it THAT long. She then says, I'll see you sooner if possible. So I politely ask her, how much sooner? It's currently 8:30am & you said drug testing does not start until 10:00am. She says the website could've told me this information & I once again politely inform her that the website is confusing & therefore I called & set my appointment with the automated service (which is just as crappy). The website even instructs you to call, as the times listed may not be accurate. There was no live person to answer my questions. I try to remain calm & take a seat. People keep walking in & she quickly helps them. She must have seen over a dozen people who came in after me. I'm now in some pain as I drank a whole bottle of water. I inform her that I really have to use it & she just ignores me. I start pacing this tiny office, not caring about who else is here, I'm about to burst. I even stared sweating. My lower back is also hurting. My kidneys can't take much more. I REALLY have to go. FINALLY, at about 9:50am she decides she can help me. She walks me to the restroom, shows me a metal box where I am to put all of my possessions. Jacket, scarf, purse, headphones... everything is locked in this box while I use the restroom. She walks me in, throws some pills it appears in the toilet & instructs me not to flush when I'm done. As I'm almost done she asks if I'm finished. She then walks in takes me to another room & she tells me that I'm done. I initial my tube of urine & I can leave. Her attitude was so non apologetic. It really sucks that this is how they operate. There's a need for their service, so they'll always be in business. I just wish that there was a little more customer service. Everything with me took 5-10 minutes. Considering that I was there so early, she could've squeezed me in sooner. read more

Quest Diagnostics - I was the 1st one in. Close to 1 1/2 hrs to be seen. Even with an appt. Their website & phone system sucks! - Laboratory Testing Near Me - Los Angeles, California

I've been here 4(?) times, maybe more... And it's always amazing. Yuko is a boss and if she's brisk it's because she's super busy. But I've never had blood drawn anywhere (hospitals included) with as consistent speed, efficiency, and painlessness as when I go here. So, thanks y'all read more

This location is very busy and is only open during the weekdays. I believe for drug tests there is a more strict schedule. And yes there is only ONE lady running the entire lab- receptionist/phlebotomist. It does get very hectic, but she is sweet and does her job well. My tip would be to make your appointment in the early morning as it starts getting busy once 10:30 - 11 rolls along. I've been coming here to run various tests required by my OBGYN for the past 6 months, and contrary to other reviews, I've never had a bad experience here. What I do see is lots of irritated people that want to get in and out without an appointment or proper paperwork, and so they take it out on the poor lady and call it bad service. read more

In 855am, out 915am. I was treated nicely. Didn't meet any rude people despite all the reviews here or on google. Be sure to make an appointment and enter all your information before arriving - saves time. There was no line at all. Also, idk why yelp says it's closed today - I just came back from there.. read more

Unorganized place. Had appointment but still had to wait about an hour for a urine test that only took about a minute. Making an appointment is pointless as they always go with the order of time people arrived and signed in. read more

My husband set up my appointment for a pre employment drug screen this morning. He did not look at the fine print, so we were not aware of the designated time slots for urinating in a cup. That being said, we take ownership in not reading the complete set of instructions. What is not appreciated nor solicited was the sarcastic responses, and the eye rolling from the receptionist Yuko. We felt she was rude and unprofessional and informed her that she was rude. She did not even seem to care that she was unprofessional and rude to us. I guess she doesn't have to worry about Patient satisfaction scores like the rest of healthcare system . When asked to reschedule she pointed to a business card and stated not her department. Unfortunately I will have to return, not because I want to it is because I have to for a new job. read more

I've gotten many blood draws here, and this place is overall a quick and efficient place to get your blood draws done. Overall, pretty much no one wants to go to Quest Diagnostics, but this place makes it as painless as possible. Pros: This is an efficient Quest location, provided you have an appointment. The regular phlebotomist (Yuko) is good at her job and will definitely get your blood on the first try, no problems. She is a one-woman show (the only person in the office), but she gets through the line pretty quickly. If there's an issue with your doctor's lab order, Yuko will try to figure it out, so you can get your test done and be on your way. You should definitely make an appointment online before coming, to get the fastest service possible. Also, there's usually free street parking available within 1-2 blocks, or you can pay for the meters along 3rd St. Cons: Although the website says this location closes at 4:30pm, the doors are sometimes locked at like 4:27pm. Also, occasionally Yuko is been absent and there is a substitute phlebotomist (a young light-haired Caucasian man), and he is difficult to deal with -- questions every lab order, needs to call the doctor's office to confirm everything, and he has sometimes refused to do my test for various not-valid reasons, which necessitated another trip for me. read more

To be honest there is nothing wrong with this location. I made an appt the night before, went to the location for 9am, scanned my barcode and was seen literally a minute later. 10 mins later I was done. The receptionist was also very welcoming & so where the employees. I'm happy I didn't base my experience solely off the reviews. read more

I visit Quest several times per year to have blood work. Staff at every location I've used, various in Torrance, Hawthorne, DTLA, Boyle Heights, have been friendly and attentive. Some are gentler when inserting the needle into the skin. On a few occassions, I MAN up and hold the tears.....Ouchy! Maybe it's because I don't like needles. Only complaint is that there is only one location near me open on Saturday. read more

I love going to this quest. Every other quest that I go to has extremely long wait times. Most times I'm not able to make an appointment because I don't know when I'll ever have the chance to go. At this quest, I usually go without an appointment, and the most I'll ever wait is 20 minutes. The wait room is extremely small, but there is rarely more than 3 people waiting for their blood to be drawn. The main lady that works there has a pretty thick accent, so she may be hard to understand at times - but she's really nice. The only downside about this location is the parking. It's only meter parking and it can be hard to find. There's a little street where I usually find parking, but there's always homeless people camping out there, so just be careful. read more

Yuko is very quick and efficient. I understand that some people might be frustrated since she runs the front desk AND draws everyone's blood/handles the medical stuff. She is very quick, and the blood drawing is painless. read more

I was nervous about coming to this location because of all the reviews. I have to take my son to a quest to get his annual blood work done but all the other ones I have taken him to have always been horrible! They can never find his vein and leave his arm super bruised. The last one he went to (on Wilshire) made me go back a second time because they couldn't find his vein and poked him twice and said by law they were not able to do it again. (Idk how true that is) My experience here was amazing! Our appointment was at 9:15 AM so we got there around 9:12 AM and there was only one person sitting outside of the rooms. There was a super nice lady that greeted us (Yukon), took our paperwork and insurance card, and immediately walked us in. We were in and out of there within 10 minutes. She found his vein easily on the first try! Idk if I got lucky or if ppl are just really impatient but I'm so glad after years I finally found a good quest location lol read more

Sitting here after my appt time while 3 people have been called that were considered walk ins. Not sure why they accept appts if I'm going to be sitting here after my scheduled time and other people are allowed to go who didn't schedule anything beforehand. ONE STAR. read more

The service here is terrible, the person at front office raised her voice at 3 patients in the 20 min I was in. As a member of medical profession this was uncalled for, on top of hepa laws being broken by the front desk person by speaking so loud about personal medical info. This place needs professional help. read more