Went in for X-ray for pneumonia diagnosis- waited a minute or two - was X-rayed and received…read moreresults same day and was able to pick up prescription the next day - so easy

I went here for a mammogram. I'm not sure why my doctor has me go to Canby when I live in Gladstone…read morebut that's ok. It was an easy drive there. Plenty of parking, easy check in. I got there early and they got me in a little late. The imaging was pretty painless though and I was out pretty quickly. I haven't paid my copay yet. I had a good visit there though. The place seemed clean and almost new.

the staff is rude, impatient and annoyed. They talk to you like your a kindergartene.read more

Great lab experience from start to finish. I went online and was able to make an appointment for 45…read moreminutes later, giving me just the right amount of time to get there. The kiosk check-in was easy. Natasha at the desk called me up within 5 minutes and quickly and kindly got me all checked in. Waited no more than 10 minutes and then Vanessa took my bloodwork in the BEST STICK EVER (I'm a tough one. Vanessa got it on the first try with no discomfort whatsoever. EPIC). I'd give you all more stars if I could.

This office cares so much about their patients. 1st: The front office staff never fails to be…read moreamazingly friendly and helpful. That is rare based on my experience with many other offices. 2nd: Angel always calls me back the same day with answers to my questions when I call in to leave a message for the care team. 3rd: Doctor Laird really listens to what I am saying and finds the best solutions and options. Plus, she really knows what to do to help me with my insurance coverage. 4th: This is the only place I can receive a blood draw with one try. Many places need to have multiple people stick me two times each to get what they need out of me. When Samantha, with the assistance of Abby, are on the case, the experience is as perfect as can be. They are helpful, understanding and kind. I have to lie down for the draw and they accommodate me. I am so thankful to have found this team. Sincerely, Kathy Fisher.

The care team has been really good so far-no issues there. I do have a problem with the arrival…read morepolicy. Basically you are asked to arrive 1/2 hour early, and if you are not 15 minutes early your appointment can be cancelled even if you're technically on time. This policy guarantees patient frustration, especially in cases where the patient has difficulty getting to the appointment or has an urgent medical need. It's also avoidable-would it be so hard to just say your appointment is 15 minutes earlier? Ex: "Your appointment is at 1:45, you will start with paperwork and THEN you will see the doctor." The doctor doesn't plan to come into the room until 2pm, but the patient doesn't care about that. Face it: if you make being early mandatory, you have changed the appointment time.

This location is always my go-to for last minute emergency issues. They are always so pleasant, the…read moredoctor are always so kind and considerate, and the nursing staff are always so helpful. I always feel seen and heard visiting this location. I never feel rushed and if anything I feel comfortable and at ease. I've gone in from everything from a cold, to cuts, to all allergic reactions and they're always so quick to help. It's great as well because they have an in-house pharmacy for some prescriptions so it's nice not having to travel to an additional pharmacy to pick things up if you do get prescribed something. I've also done a CT here as well when I was experiencing vertigo and it was the most seamless experience.

Horrible billing practices. STAY AWAY…read more Dropped in for urgent care for my son in November and was told they are out of network with UHC. Wasn't a concern as we have OON Urgent care coverage via our employer (which I showed to the person checking me in) so we proceeded. What they aren't transparent about is that they don't bill for Urgent Care, they bill it as an office visit. Why didn't the front desk mention they weren't an urgent care clinic?! When you call billing they stone wall you saying they aren't urgent care, they are primary care. No one believes Zoom Care is primary care, it is not how they brand themselves either. Never mind the PDF billing receipts says "Zoom Care Urgent Care" at the top. If you ask to speak to a supervisor, they aren't able to take calls. If you ask to have someone call you, they don't make calls. If you ask how billing issues are typically disputed, they say you call them (i.e. they will stonewall you). Mejla, my billing rep, was ROUGH on the call - very dismissive, interrupted, and was giving an attitude once I expressed the slightest frustration with the situation. Girl, go work for an ethical company, I'm sure you will be happier. Further, the consumer scheduling experience via the website doesn't indicate it's not urgent care, nor does it indicate their billing practices. In an urgent situation you are supposed to schedule and then navigate to another part of their website to read their billing practices.

Dr. Tremaine and her staff are amazing! I felt so relaxed and the staff is so nice. They even have…read morea dog in the front office to make you feel at home! Not to mention he is the cutest little guy! Every room is decorated to make you feel like you are in a 5 star hotel. Did I mention it is the cleanest healthcare facility I have ever been to. Not only was the staff and facility really nice but I only had to pay a 15 dollar copay with my insurance and they helped me work with my insurance to get a genetics test. No one tried to sell me insurance or medical mumbo jumbo they truly cared about my health and my families medical history. I can not explain enough how much I loved my experience with this facility and staff!

Spineless and illegal billing practices. They upcode and overbill your insurance company while…read moreyou're not looking. Report them to the Oregon DOJ.

I've used New Century Labs multiple times over the last couple of years. So far I've been very…read morepleased with the service I receive. I for one, believe that the patient should have the right to participate in their own care. During this pandemic I'd rather not go to a doctors office full of sick people to get orders for a routine lab test. I have had low platelet counts in the past and had a radical prostatectomy for prostate cancer as well. Both of these conditions require that I have my blood checked periodically. Rather than schedule a doctor's appointment I can just get on their website, select the appropriate test and by the following morning I can print up my lab orders. The charges for their tests are very competitive with other online labs. They also partner with Quest Diagnostics in my tiny town so, I have a location for the blood draw within a mile of my house. Within a few days I receive an email and can download and print my results. If something is amiss THEN I can schedule a visit to my doctor to discuss treatment. Otherwise, I have peace of mind that my condition is holding steady. I will definitely continue to count on them as a valuable health resource.

I have gone to Oak Grove family for over 5 years. The staff have been caring, nice, and easy to…read moreschedule with. I would highly recommend this clinic.

After reading these reviews I have decided to add my experience. I have gone to family medical for…read morea while. I have only had great experiences and really like Roberta.

Do not use for primary care. It is a bait and switch. I…read morescheduled an annual physical. The first two times I scheduled with Julie Passon at the Wilsonville clinic. Both times, in an email the day before, I had confirmations with an entirely different provider, a man Christian. I had to cancel those because all I wanted was a Pap smear, which I did not want a man to do so. I had to make 3 separate appointments before I got an appointment with a female provider, causing a delay of 2 months. When I arrived for actual healthcare, a Pap smear, physical, or both, I made it clear that I was there for that, but my priority was a Pap smear. I was not given paperwork to fill out my history in the office myself, or beforehand. I told them I was a cash pay patient, had a crowd sharing healthcare plan (CrowdHealth). I made it very clear that I had no insurance and asked what the visit would cost. I told them I wanted to pay before I left and also wanted to know what the cost would be. They said they didn't know, it would depend on what the PA decided to do. The lady at the front desk said there were three different cost possibilities starting at $175, but up to just a few hundred dollars. My wait in the lobby was very brief, because I was right on time, and then an MA weighed me and did my vitals, then placed me in a room. I thought it was strange that she left without telling me to get undressed. After a few minutes, PA Kelly King entered the room. She was very nice. She sat down and informed me that she needed to get a history, and that we would talk about getting an exam later. What? That's literally what I made the appointment for. an exam.I am an ER nurse and I know very well how easy it is to enter data. I placed peoples histories and medication list in the chart for my job, but even a I placed peoples histories and medication list in the chart for my job, but even an MA can do that. Since when is it impossible to do an exam on the patient when doing their history? Anytime somebody is getting a physical there's going to be a history taken as well. I could've filled out my own history, family history and medications. That is all she spent time on, asking about these 3. No exam. That is data entry and not something a PA needs to do while a patient in the room. I did not book a data entry appointment. PA King said mid appointment she would not address any other health concerns within an annual physical this appointment. She said I would have to come back. What an idiotic process. I had recent blood work 4 months ago with LabCorp that I tried to show her. She did not want to see it. I offered to send these records of my recent labs to the office, and she said the front desk would take care of it afterward. When escorted out to the front desk, they wanted me to sign a release of records, even though I said I could print them and bring them in. I waited 25 min in the lobby while the reception staff said they still could not tell me the cost of my visit, because PA King had not entered the diagnostic codes, then that the bill was very high and I should wait and go home until they fix it. I explained before, and after I wanted same day cost & to pay. Then this morning I got an email that my bill was $726, all to be questioned by a PA about information I could've literally entered myself online. My Pap smear was converted to a data entry visit. What other industry do they absolutely refuse to tell you what something is going to cost beforehand, or afterward? In what other industry do you book an appointment for a product A, then get given product B, then they still won't tell you the cost? Healthcare is a total scam. This is coming from an experienced nurse, someone who's practiced medicine for 31 years as an ER nurse. In what insane world should a PA be able to charge $726 for 15 minutes worth of data entry basic work? That's $2904 per hour for just one PA out of several in that clinic. This was a scam, and I did not get the product that I directly asked for at the front desk, made appt. for, nor any transparency in the cost.

Scheduled an appointment and showed up, but then was told my insurance wasn't accepted through this…read morecompany. I've been to a zoom care in the last year.... also I had to take photos of my insurance card to make the appointment and it never said it was improper insurance or any identifiers showing me my insurance wasn't accepted here. Waste of my time for being sick a week.