1. Quest Diagnostics

    1. Quest Diagnostics

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    Rockville, MD

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    Quest Diagnostics

    2.8 (6 reviews)
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    Washington Radiology Bethesda

    Washington Radiology Bethesda

    1.8(44 reviews)
    1.8 mi

    BE VERY CAREFUL, THEY CANNOT GET BILLING RIGHT! MRI went…read morefine, was sent home with a CD copy, and paid cash upfront for the MRI. Two years later, and we've gotten sent to collections every 6 months because billing made a mistake (said I got two MRI's when I only ever got the 1, that was PREPAID!). We're in a cycle of calling, having them realize the mistake, reverse it, think we're all set, and then 6 months later we get another notice for collections. It's getting exhausting at this point, when they admit fault, say things are getting fixed, and then don't get fixed.

    I had an extremely unprofessional experience with Washington Radiology's Bethesda location and felt…read moreother patients should be aware. I returned a call this morning at 10:09 AM after being told my insurance had denied my claim. When I spoke with the front desk staff, she insisted--incorrectly--that my primary insurance (NALC) was not approved, even though NALC is simply the group name for federal employees and the insurance is administered through Cigna. I tried to explain this, but she repeatedly talked over me, became hostile, and refused to even read the policy numbers back to me. She eventually transferred me to a supervisor, who immediately confirmed what I had been saying all along: the Cigna policy starting with N is my primary, and the one starting with U is secondary. Instead of apologizing for the confusion or the rude behavior from the first representative, the supervisor told me I was "wrong" and suggested I "go somewhere else." So I did. No patient should be treated disrespectfully for trying to clarify their own insurance, especially when the staff is the one misunderstanding it. The lack of professionalism, the refusal to listen, and the dismissive attitude from both the staff member and supervisor were unacceptable. I will not be returning, and I recommend other patients be prepared for poor customer service and inaccurate insurance handling.

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    Washington Radiology Bethesda
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    Quest Diagnostics - diagnosticservices - Updated July 2026

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