I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

I hate to give bad reviews, but If I could give zero stars, I would. I'm currently on 77 minutes…read morewait time ( and counting) for an appointment for an RX refill not even with the doctor just an MP. Get it together Barfield seriously WTF who is running this place??? inefficiency overload. #lastvisithere #barfieldclinic

Everyone at Barfield Clinic is great from.frontbdesk to techs to docors. The Practitioners are all…read more very skilled and caring. Never have had to wait very long to see someone. Jack Hydrick is just great, He is my favorite although you cannot go wrong with any of them up there. My husband and I both feel he goes above and beyond what he has to do in order to get to the heart of the matter and he is so kind. Kurt Knoll is awesome also and very skilled and caring. I have never seen Ms Venable but i would not hesitate to see her as I'm sure she would not be there, if she was not also great! If you feel bad or need help, Start Here! They will help you. They Truly Care!

I had a medical issue that couldn't wait for my doctor office to open on Monday so went here Sunday…read moremorning. The staff was very friendly and helpful. The wait wasn't too bad considering how busy they were. My only issue was I got their name off the Care Credit website as a provider who accepts this payment only to find when I got there that they don't accept it anymore. Not sure if it's their fault for not notifying Care Credit to remove them or if they did notify and Care Credit just hadn't removed them yet. Overall a good experience and if I need urgent care again I would probably use them again even though they aren't the closest to me. Would possibly even consider going to them for primary care if they provided it.

Terrible place, made an appt, waited for over an hour, no communication so I go out & ask, Dr is…read moredoing a procedure & that will take a lot more time so I'd be waiting even longer. Not a we're sorry we are running behind, are you able to wait, nothing. Communication keeps customers. Find another place.

Staff was kind when we checked in. I had made an appointment online and was disappointed when the…read moreappointment wasn't honored and we had to wait another twenty or more minutes. The NP, Lauren, made up for it. She was kind and caring and the nurse/ tech that checked vitals was super sweet too. (didn't catch her name) The most impressive part was I called the next day and was immediately connected to the NP, Lauren. This was very efficient and so helpful and not always the case with quick care. After this call, we were cared for immediately upon receiving test results. Thank you! Bathroom didn't seem clean but the lobby is beautiful.

Doctor Bloom kept asking me questions and talked over me every time I tried to give an answer. He…read moredidn't take my concerns seriously. I finally had to tell him that I graduated from Vanderbilt and this is not normal diarrhea and the cramping is not the type of pain that I am used to when I do have diarrhea. I asked if they did testing for cyclosporiasis and he said he did not know what it was. I paid 130 dollars for him to try and scoot me out of the door with some imodium before ever listening to what issues I had, what food I had eaten or anything. I had to tell him that when I had appendicitis the cramping was far worse than this but this cramping pain is definitely not something I experience regularly. He brushed it off and said I should try the health department. He wrote me a prescription for antibiotics. I won't take them until I can get tested for the parasite.

I don't usually write reviews but I must in this instance. If you are white -- stay away! I have…read morehad a bad cold and just needed some antibiotics so I spent a lot of time booking an appointment etc online. I was not welcomed when I entered the lobby but instead the front desk clerk said, "Our computers are down so I cannot check you in." with a frown and a grunt. I waited and waited, observing that indeed their system was back up. I approached the desk with my ID and insurance card but she flatly told me "you have to complete all the forms online and you did not do that..." No, I did not do that because I would rather fill out the forms with old fashioned pen and ink. When I stated that she went in the back to get the Nurse Practitioner who told me I was being 'rude and obnoxious'? Huh? I am 60 years old, I have numerous advanced educational degrees and was not feeling too great. No other clients were in the lobby. I said "I did not come here to fight with you, I just want to be seen..." She didn't care. I was told to behave better or I would be ejected from their facilities! Well, I filled out the form, gave my payment to the clerk and clicked the pen on the counter. Wrong thing to do! Apparently I clicked the pen rudely. Those 2 whispered and huddled together and I was told to leave! I have been previously to this same facility with no problems. Staff and management change? I went over the the Ascension Urgent Care on Memorial Blvd and had a very pleasant experience, which greatly improved my day. Oh, by the way, they thought I was very sweet!

Booked my visit online for the Covid test yesterday evening…read more It was not busy but it took a full hour for them to finally take me to the back. One nurse took my blood pressure, about 5 minutes later about nurse came in to give me the test. She was very nice, asked a few questions.. swabbed the inside of my nose and checked the back of my throat. She said results should come back about 48 hours. I know it was already about 7:30pm when I finished. Their office closes at 8pm. The lady at the front desk did not give an invoice when I left. I give this location 3 stars for overall experience. It was a very clean lobby area but it did not feel welcoming.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

Not a bad experience at all. Called first to see if they required appointments and received all the…read moreimportant information on the recording. I waited to speak with someone (Derrick) to ensure we could still come in as it was 1 hour before closing. Derrick was super nice and professional even when we arrived. The location is new so it still has a pristine appearance. We were the only patients there so able to get in and out in about 30-35 minutes. Certainly will consider going here again if needed as it is convenient to home and open after pediatric clinic closes.

my wife got charged 400$ ju for being a new patient who came in for ear ache but got charged with…read morethings that had nothing to do with an ear ache her whole charg was about $700