Wow, what a company they expect you to make your car payment but yet they can't make theirs. What a…read morejoke plus when I used to go there for service they really didn't seem professional at all seem more like C minus or D class well I just wanted to say bye-bye. Looks like there's gonna be a new management. I guess some clowns can't run a business.

I've bought multiple cars from Stephen Toyota and I've always been treated right. I recently…read morepurchased a 26 Rav4 Limited with Jason as my salesman( third time!). He was friendly, attentive and efficient. He listened to my needs and set me up in the vehicle that was meant for me. During delivery he explained all the features and made sure everything was set up properly. I appreciate his attention to detail. I would highly recommend the Stephen Toyota sales/ finance group! Huge shout out to Chris in finance for always taking good care of us and Jimmy and Rocco for managing a great team. You guys are a step above the rest! My husband and I trust you, and that's why we keep on coming back. See you next time!

I love these guys. Really fair pricing, quality of service and timely fixes take a lot of stress…read moreoff. My family has brought japanese and german cars here for a couple of years now with zero issues

Myself and my family have been going to Bristol Auto Center for many years and have never been…read moredisappointed. They take excellent care of my cars and better priced then many other places. But they have always been honest and reliable and I will trust them to take care of my cars as long as I drive them. Thank you all for the honesty and reliability. Your the best! Thank you.

As crooked as a 3 dollar bill. Keep a careful eye on exactly what they write in your contract…read more When they say it's "close enough" or "it doesn't have to be exact", you know they are acting extremely specific and intentional. All the "close enough" numbers will all work out in their favor.... odometer, sales price, tax, especially trade-in, and DEFINITELY the pay-off amount of any loan you might have. Looking back at all the numbers and notes, not a single set of numbers matched, not one. The salesman stripped all the screws that hold the license plate, when I ask for a folder they didn't have one so he went and got a very old, very used and worn out manilla folder that was prob taken from the garbage can. Anything they need to "go check on" will take all day, so you're left triddling your thumbs literally all day (6-8 hours, both times, for me), with no amenities whatsoever, even the bathroom was locked. After this experience, I wouldn't buy a pencil from them.

For once I wish I could give 0 stars…read more The experience was friendly at first but then it just felt like I was being taken advantage of as a young women. I shouldn't feel like I need to have my parents or a significant other to come with me to buy a car. I specifically said I was there to test drive the car and feel it out as it was my first time purchasing an SUV. Multiple times he repeatedly asked if I was ready to put down a deposit. I said no and they didn't even want to show me what the financing options would be. Not only that- they are partnered with Costco's car program and offer the price without us having to do the negotiating. Because I was going down this route- I feel like I was also low balled on a trade in offer. I also felt insulted with comments about my driving skills. This has nothing to do COVID- it was the smart ass comments your sales person made when I was bringing the car back into the lot from the test drive. Just a tip- if you want a sale you might want to think how you address all of the above. Not stepping foot there ever again

I thought by leaving a good review before the final deal was a good choice, but it wasn't. They…read moreagreed with me on the deal the night before, but then said no the next day. they never cleaned the car on the inside only vacuumed, never filled up the gas tank and I end up having to buy 4 new tires even after the ones that were on the vehicle only had 500 miles left and they insisted they were good. I will not recommend anybody going to new millennia again and I learned it the hard way going back the second time never again wouldn't recommend him. The holes situation was horrible.

Rating: WARNING: Violation of CT Consumer Law…read moreNew Millennium Auto is operating in bad faith. I was sold a defective vehicle, and management is currently refusing to honor the mandatory warranties required by Connecticut General Statutes (§§ 42-220). Their advertising is deceptive; they promise quality but deliver "lemons" and then ignore state-mandated consumer protections. If you value your money and your safety, take your business to a dealership that actually follows the law. Do not ignore this warning

I bought a couple of Vehicles from them over the years, Honest guys had an issue with the second…read morecar and they took care of it right away. I know that when buying a used vehicle you can't be 100 percent sure of what you are getting as they can't either, but they generally try to resolve any issue that you may have. When I go to get another car in the future I would definingly check them again first.

Had a great experience getting my side mirror replaced. Fast and easy appointment setting with…read morecrest communication. Excellent hours that work with after work pick ups. Fair pricing and friendly service.

Mom & Pop shop. Bought a car from there last weekend, a 2000 Elantra, with about everything…read morereplaced and I love it. I love it and THEM enough that my brother went there and bought a car the next weekend from them. Ask for Karen, she's super sweet!

We traded in our 2015 Wrangler to upgrade to a larger vehicle for our growing family. We bought a…read more2022 Jeep Grand Cherokee L from Mark Giannone. We had a great experience with the team there, finance manager was Phil Lebel and he was superb as well. They got us a great deal on the vehicle plus gap coverage and an extended warranty all for less than our payment of our current Jeep. This place is great and will 100% recommend to anyone that is looking for a new car. Five Stars.

Be careful when buying car. Just bought new there and they add charge not told about and I did not…read morewant. They include it in with your negotiable items to make you think it will be subtracted