I am not sure why this keeps happening, but my reviews are being taken down without notice. I will continue to re-post because this word needs to be spread. If you are lucky enough to be reading this BEFORE you hire Quick Dry, do yourself a favor and don't. TL;DR - DO. NOT. USE. QUICK DRY. (Ask your insurance who they recommend instead). In November 2019, we experienced a slab leak in our home. I panicked and called the first 24-hour plumber that came up on my search. When he arrived, the plumber took one look at our floors and went outside to make a call. He came back in and told us we needed water mitigation ASAP, and he assured us he had called a reputable company that would arrive shortly. Quick Dry arrived an hour later, setup their equipment, and assured us that everything would work out. They had us sign some paperwork (typical legal contracts--no price estimate). They asked for our claim number and assured us there was no payment due; they would work with our insurance directly. This is where it all goes south... About a month later, we received an itemized bill totaling over $14K. It seemed high but we didn't know better. Then, our insurance adjuster called and explained just how outrageous it was (I won't bore you with details - but PM me if you want them). Our adjuster used Xactimate and came up with a fair cost estimate of about $5.6K. He let us know this would be the start of their negotiations and he would do his best to get it settled. After insurance contacted them with the fair price, we heard nothing for a few weeks (with the exception of a notice threatening a lien on our home). When they finally responded to the comparative, they attached a couple hundred photos (without notations) that were meant to justify the work they did. I spent hours looking through the photos and found that one of the pieces of equipment for which they were charging us was never pictured in our house (it was only pictured in a final group photo with all the other equipment that had been used). When we pointed this out, they retorted with a form that I had signed listing that piece of equipment. So, let's get this straight - they find more validity in the initials of a first-time homeowner under duress and without knowledge of the industry vs. the ACTUAL photos provided BY THEIR TECH. I understand paperwork is binding, and that's irrefutable; but regardless of whether the equipment was in the house, this proves that Quick Dry cares first and foremost about taking advantage of inexperienced homeowners and their insurance companies. After a couple months, our insurance company finally settled for over $12K (almost $7K above the fair price); and informed Quick Dry of this on 2/3/2020. When I called to coordinate a check hand off with Quick Dry, they informed me that the lien on our home had been processed and we needed to pay an additional $250 for that to be removed. Since liens are all public record, I looked up when the lien had been recorded (I also verified with the lien office that liens are processed the same day they are submitted). It was recorded on 2/4/20 - THE DAY AFTER a settlement was agreed upon. I asked for written proof from Quick Dry that the lien was submitted prior to our insurance's notification they'd agree to settle - they never sent that proof. We ended up paying another $250 out of our pocket. We are the lucky ones, and our insurance company ended up covering the full $12K invoice. That doesn't mean I am not livid - we went through 3 months of stress thinking we'd need to come up with more than $7K, AND had to deal with a lien on our home. It is unethical and sickening that Quick Dry is happy to run this scam at the cost of their customers' mental and financial well-being. read more

I would proceed with extreme caution when working with Quick-Dry Flood Services. After a pipe burst under my home, they were recommended by a plumber who said they were "trustworthy." However, my experience was the opposite. During their initial visit, I was advised not to contact my insurance company yet so they could make sure my claim wouldn't get denied, as they claimed they knew how to "bill properly" to ensure everything would be approved. This delayed my claim and immediately raised concerns. When I finally told them I was calling insurance they pressured me into starting demo immediately. I told them no and to hold off until insurance adjuster came to take a look and thank goodness I didn't allow them to go further. The actual work performed was limited; water extraction, insulation removal, and drying equipment in only two areas of my home (kitchen and master bedroom), with about 2/3 days of active work and brief monitoring visits after. No drywall or demolition was performed. Despite this, I received an invoice for over $22,000. My insurance company conducted an independent review and approved only $4,580.40. The invoice included charges for work that was not performed (which they later admitted), excessive labor hours, and an inflated water extraction estimate that was not properly substantiated. They just kept saying water kept pooling up under the house so they had to extract more. At one point they said it was coming up from the ground being so wet but that they put plastic down and water was on top of the plastic. Make it make sense. Additionally, the invoice included charges such as fuel and travel time, which my insurance carrier advised are not consistent with standard, allowable mitigation billing practices. I also noticed the invoice had a charge for drywall demolition which they did not do. When I brought that up they admitted this was a wrongful charge because the paperwork was messily written and the wrong box got checked. However I never received an updated invoice reflecting this charge. When I disputed the charges, I was met with repeated payment demands, pressure tactics, and even references to potential lien action. They also repeatedly tried to move communication off email (calls and requests to meet in person), despite my request to keep everything documented. I paid the insurance-approved amount in good faith, but the remaining balance is disputed due to serious concerns about accuracy and reasonableness. This experience felt far more focused on billing (insurance fraud) than transparency or fairness. I would strongly recommend getting multiple opinions and involving your insurance company immediately before proceeding with any work. I would never recommend this company to anyone having these issues with their place. read more

Where do I start? I called Quick-Dry Flood Services a few weeks ago and that was best thing that I could have done! My pipe broke in the upstairs bathroom flooding my upstairs and downstairs of my house. When did this happen? On a Sunday, at 2:00am. Of course, this stuff happens always at the most inconvenience times. I called Quick Dry and received a live person. The General Manager answered the phone and not some answering machine or service. I was greeted as pleasant as you can at 2:00am. I told him of my problems and they sent someone out quickly. They arrived at my house 40 minutes after placing the initial call. Now that's service! They vacuumed up all the water, removed my soaking wet pad from under my carpet, removed wet drywall and baseboards and placed some drying equipment. This is when the fun stopped! I called my Insurance Company the next day and I was bullied into trying their preferred vendor. What does that mean? It means; use their company that works directly for them. These preferred vendors could care less about your needs but only the insurance company needs. I know this first hand because I had a flood about 7 years ago. My insurance company said I could use Quick-Dry because they worked with them previously. The adjuster that came out only cared about trying to deny my claim and attempted to pay minimal monies. I Googled my insurance company and Xactimate and found tons of lawsuits against both. What a shocker!! Not!! Quick-Dry basically held my hand through the entire process and walked me through everything. I could tell this company had been around a long time just by their professional technicians and their thorough training. They billed my insurance company, dealt with their baloney and got paid. I did some Googling about the owners of Quick-Dry and found that their heavily involved in the community, especially with Rady's Children's Hospital. I was glad to see someone that was involved with our community and lived locally, unlike companies that come swooping down from Los Angeles. I know that you can't please everyone that's out there but Quick-Dry made the effort to answer all questions and make everything go as smoothly as possible in a very difficult situation. My reconstruction was done immediately after my home was dried and after it was said and done, it was like nothing ever happened in my home. I hope I never have another flood again as long as I live but if I do, I'm calling Quick-Dry. read more

Title: Exceptional Service Delivered by Quick-Dry Flood Services Review: I am writing this review to express my utmost satisfaction with Quick-Dry Flood Services, a company that truly deserves a five-star rating. In the realm of flood services, they are indeed a beacon of hope, providing a service that is not only swift and efficient but also comprehensive and professional. The highlight of their team was undoubtedly the exceptional employee, Sergio. From the moment he walked in, his professionalism was immediately apparent. He thoroughly explained the entire process from start to finish, turning what could have been a complex and stressful situation into a simple and manageable task. Sergio's approach to the job was commendable. He didn't just provide a service; he educated me and made sure I understood everything that was going on. His clear, concise explanations alleviated all my worries and stress, making the entire ordeal much more bearable than I'd anticipated. But his service didn't stop at just professional explanations. Sergio truly went above and beyond his call of duty. His dedication to his work and commitment to customer satisfaction was clearly evident in his actions. He was proactive, diligent, and committed to ensuring that the entire process was as smooth and worry-free as possible. In conclusion, my experience with Quick-Dry Flood Services was nothing short of excellent. Their professionalism, efficiency, and customer-centric approach truly set them apart. I would highly recommend them to anyone in need of flood services. Special thanks to Sergio for his exceptional service and for going above and beyond. read more

I had 3 floods in 3 weeks at my house so thank goodness for Quick Dry. The first flood we had I noticed at 11:00 at night. I called Quick Dry and they came out within the hour. They were respectful and worked quickly setting up the equipment. The next day they called and were great about scheduling a convenient time for someone to come back and check on the progress of the flood. It took 4 days to dry out the first flood and they were thorough and on-time every time they came out. Almost as soon as we got the house back together we had another flood! This time we caught it early. Again, they were professional, helpful, and on-time. Our third flood happend in our attic space and was an AC issue. The guys from Quick Dry set up the machines and dried it out fast. I am so grateful that they are so thorough when they dry out a space. I have young kids and am always worried about their health and possible mold spores in the house. Quick Dry made sure that the space was dry inside and out and that there was no possibility of mold growing in the walls. It made me feel like they really know what they are doing and are obviously a leader in the industry. If they charge a bit more than other companies, it is because they work harder and are more thorough to make sure the space is dry and mold free. Why would you use a company that is not getting the job done right? It will only cause more problems later. Thank you Quick Dry for your amazing service. I have already recommended this company to friends and neighbors. read more

I recently had to hire a flood and remediation company for three separate water leaks, and I cannot say enough good things about Quick Dry Flood & Restoration. From the very beginning, the entire process was handled professionally, efficiently, and with genuine care. Vincent was the technician who came out to inspect the damage. He carefully tested the moisture levels in the walls, removed drywall where necessary, cut access holes, and even had cabinetry pulled out in some areas to ensure everything could dry properly and thoroughly. His attention to detail and commitment to preventing mold growth gave me a great deal of confidence during a very stressful situation. What truly stood out to me was the excellent customer service. Jessica was always so pleasant, responsive, and helpful every time I called. She made scheduling and communication incredibly easy. Two of the homes had tenants living in them at the time, and Vincent was wonderful with them. He took the time to explain what he was doing, answered questions patiently, and made everyone feel comfortable and reassured throughout the process. After dealing with three different leaks recently, I can honestly say Quick Dry Flood & Restoration exceeded my expectations every single time. I highly recommend this company to anyone needing water damage or remediation services. Professional, knowledgeable, responsive, and compassionate -- exactly the kind of company you hope to find in an emergency. read more

It amazes me how many little whiny babies come on here to leave negative reviews for companies after the company has taken care of the problems and protected their homes from further damage. Your house had a leak, and you suffered a monetary setback, cry me a freakin river. It's called home ownership, take responsibility. I'll bet these same crybabies don't do their water heater maintenance either, which is the main cause of pinhole leaks in copper pipes. It's a fact whether you agree with it or not. So, if you can't afford the cost of homeownership, sell the house and move on. But, please stop blaming the service companies because your problems cost too much to fix, give me a break. When Quick Dry came out to my flooded kitchen, they gave me a quote right up front for what it would cost to remove my LVP flooring, and to dry everything out. I had an option to either say yes or no. I said yes, and I'm glad I did! They showed up ready to work, got right to it, did exactly what they said they'd do, and was communicative and professional. They made a couple of trips out to the house over the span of a week to check progress with moisture readings, kept me updated on arrival times, was always on time, and did an EXCELLENT job! I'm very happy with my experience with Quick Dry and highly recommend them to anyone in need of flood and dryout services. read more

I am so happy with the work Quick-Dry Flood Services did in my house that I want to recommend them to anyone who has water damage. We had a flood in our upstairs laundry room and water went everywhere!! It was Saturday afternoon and I thought we weren't going to be able to find anyone to come out on the weekend, but they said they operate 24/7 and were at my house about 45 minutes after I called. They thoroughly explained everything that would need to be done and they answered all my questions. I contacted my insurance company who also sent out their preferred vendor to inspect the damage. Even though they were sent by the insurance company they weren't very professional and didn't give as thorough information as Quick-Dry did. I talked to my insurance and they said I'm allowed to use any company I want, so I stuck with Quick-Dry. It was a bit crazy in my house while they did all the repairs but I know everything got done right and my laundry room looks exactly like before!! If you have any sort of water damage call Quick-Dry. They know what they're doing and the office staff is also really nice. Every time I called they knew who I was and were always helpful. read more

We suffered a broken supply hose feeding our laundry room sink. By the time it was discovered, the entire downstairs was flooded. My wife called Quick-Dry and they were on-site within the hour and took complete control of the situation. We then called our insurance company. The insurance adjuster set a re-reimbursement amount of just over half of the Quick-Dry invoice. Quick-Dry came in and did what was needed to be done and completely resolved our flooding issue. The insurance company on the other hand, low-balled every estimate we received and placed us in a terrible financial situation. We had to fight with them every step of the way. Months passed without resolution. I was contacted by Quick-Dry last Friday and they stood tall and protected our family from financial damage. My dealings with the team at Quick-Dry were always friendly and professional. I want to publicly thank the management team at Quick-Dry and in particular Kurtis Pitts for driving a successful resolution to our situation. I truly wish that the insurance industry would stand tall to protect their customers rather than routinely and unfairly squeeze legitimate small businesses. read more

Quick Dry comes to the rescue again. Myself I own a plumbing company Drain Masters Plumbing Company located in Spring Valley CA. So my review is real from a real person. I've been working with Quick Dry over the last 3 -4 years for flood response to my customers. From the first time I called them I knew they would be the perfect match for myself and my business.They have a quick response and will fight for the customers to get everything they can covered by the different insurance companies. The are efficient fast and great WORKMANSHIP. I say to other plumbing companies and customers if you are looking for a flood company with MORALS AND VALUES give them a chance. You will not be disappointed. The owner Tish is a down to earth ,respectful, full of energy ,go getter! She fights for her customers all the way until the job is done. Her husband who I've yet to meet runs the company with her. They are a local family and owned business servicing San DIEGO COUNTY since the early 70's. I know my review sounds like I work for them but I don't I just speak highly of them. YELP DO NOT FLAG MY REVIEW I AM A REAL PERSON LEAVING THIS REVIEW. Call to verify if needed. read more

I was walking into my kitchen and noticed a wet spot on my carpet and couldn't figure out how it was there. Standing there looking at it I felt a drop of water hit my head. I looked up and could see water was dripping from the recessed light! I called my husband and he went into the attic and found that a pipe was leaking. Wow! Talk about not being prepared for the amount of damage that was found! We had the pipe fixed and called out Quick-Dry to check and see what needed to be done. They found tons of damage in the walls. The drywall was soaking wet. Quick-Dry did such a great job! It's amazing. After a week of having to listen to those fans, everything is finally dry and the reconstruction company fixed all the drywall. You can't even tell. They billed everything to my insurance company and all I was responsible for was my deductible. They made the whole process really easy, always answered all my questions and made sure I was comfortable with everything that was going on in my house. I am extremely happy with Quick-Dry Flood Services and just wanted to say Thank you! Regina read more

I had a huge flood in my house a while back. I came home from work to 2-1/2 inches of water through the back part of my house. The hose connector to the toliet had busted and flooded out 4 bedrooms and 2 baths. I called Quick Dry services and they were very courteous and understanding on the phone and had their guys out to my place very quickly. They assessed the situation and damage and took the time to explain the process to be used to dry out my house. They immediately placed big fans througout the house to begin drying it out. The whole process was completed in just a few days and I cannot thank Quick Dry's Damien and Bobby enough. Their professionalism, as well as sense of humor when I needed it, really helped me during this frustrating and stressful time. I hope to never need this service again, but if I do, they are exactly who I would call. Thanks again guys! read more

I read these people that complain and some of the complaints are hilarious! One comment even talks about how Quick-Dry discounted their invoice 40% and yet they still leave a 1 star rating. Wow! Some 1 star reviews are obvious fired employees or competition trolling the internet. It's too bad nowadays when it's hard to find an actual honest review. My invoice I thought was fair but what do I know about the industry? It seems like all the complaints from people are the people that are experts in everything in life, hilarious! They came out, dried me out quickly and my insurance company paid them in full. They've been around since 1968 according to their website and when I Googled their personal info, I found out that they were involved in the community and gave back. Very Nice! Thank you for your prompt service. read more

We had a leak that caused water damage and got in touch with Quick-Dry through a recommendation from our plumber. They were very responsive and very supportive. We spoke on the phone with him and he walked us through the process. He also gave guidance on what to expect from the insurance process, which was great, because we hadn't dealt with that before. The technician, installed the humidifiers and he was super helpful and professional in explaining everything. The next day, another technician, came to finish up and pick up the equipment. He also was super friendly and professional. Quick-Dry also coordinated the scheduling of a demo crew and a contractor to rebuild. They interact directly with the insurance company, so it's super easy. All in all, we've had a great experience and we would call them again if needed. read more

Unlike the profit driven insurance companies, they are looking out for our best interest. Quick-Dry has been very reliable for me and everyone I know when an emergency has occurred. Quick-Dry Flood Services cares about their community and it's customers. If you take the time and Google the owners names you will see how involved they are in the San Diego community. Seriously if you haven't experienced their grade A+ work and customer service first hand then I don't believe a person who works for an insurance company who did not see the service performed should be commenting, as I could quote a more than a handful of times that I was overcharge by insurance companies. Interview the company before you use them , they WILL NOT DISAPPOINT!!! Service first and last with quality results. read more