My home warranty company hired this company to come check of my kitchen sink back up. Once the…read moreplumber showed up he knocked on my front door then proceeded to walking through my back yard and help himself into my three season room. He did not introduce himself with his name or company name. I told him what the issue was he never asked, he asked to see the basement I showed him. For the next 15-20 mins it sounded like he was drilling into my foundation. He came up and wasn't going to say anything till I asked if my pipes are okay or if there is anything major wrong? He said no just rust and grease. Mind you We are first time home owners here in Wisconsin, we are from California. After he left I went into the basement to find an inch and a half of water sitting in half of the unfinished portion of the basement. I proceeded to call the company directly and voice my concerns and Shelly or Sally stated to me they are not a cleaning crew they are only hired to fix the problem, after her attitude and rude remarks I hung up and proceeded to call my warranty company to file a formal complaint on this company. Shelley or Sally then called me back leaving a VM stating he rinsed the basement down with clean water. As you can see from the pictures they left dirt, rust and grease all over my basement along with an inch and a half of water. It would of been one thing to mention to me I might want to go mop or clean it up to just walk in and out with almost nothing said. I clearly think this is the most unprofessional company I have ever dealt with. For them to just leave someone's house a mess like this is disrespectful. Also who ever the plumber was (I never got his name) and who ever Shelly or Sally is hands down are the most unpleasant and unprofessional people I have ever came across in my life. I do not recommend anyone to use this company.

Slow Drains I've had…read moreTuffy (Chris) out twice now and while they are not as fancy as larger companies with a fleet of trucks, they are super responsive and get the job done quickly. Our first visit was a few years back for a backed up floor drain over the weekend. Most recently we had a sink and tub that were slow draining and no amount of drain chemicals would do the trick. Rates were reasonable and it's always good to support a small family business.

AWESOME customer service!! Andy & helper had a great sense of humor & did a fantastic job.read more

Big shout out to Andy and Shane! They were prompt, experienced, extremely kind and very helpful. We…read moreasked for a new toilet (because we thought we needed one) but they fixed the one we currently had! White Stone Church thanks you!!!

I had a sewer back-up issue in my basement. Of course, the problem was noticed after business…read morehours. They advertise 24 hr phone service. I called and they said they would be at my home the next day. They came and quickly cleared out the blockage under the basement floor. The guys were friendly and informative. I had previously contacted Roto Rooter. MILW Drain Cleaning was 50% cheaper than Roto Rooter (for normal business hours) and less than 1/4 the cost of Roto Rooters emergency service. I will use MILW Drain Cleaning if I ever have another plumbing problem.

Called at about 8:30 on a Sunday morning, he answered on the second ring. Came straight over and…read morearrived in about 35 minutes. Made quick work of the clogged sewer line. Charged a very fair price for an emergency callout on a Sunday morning. Cash only. I'll be hiring him again to root the line as a preventative measure. Very happy with the service and timeliness.

On July 30, 2024 a technician came to my house to provide an estimate on a pluming job. I…read moreinformed him I had other estimates but would wait for Heiden plumbing's before making my decision. He stated I would have it via email in a few days. I called the office on August 5th looking for it, the office personal reply was " we will reach out to him and have it completed and sent within 48 hours". On Aug 9th I called the technical directly. Both times we confirmed my email address. NO estimate ever arrived! If you are not interested in the work just be honest and say so. Would not recommend based on the lack of follow through with a simple estimate.

We had a totally backed up, plugged sewer line. 2 other plumbing services could not get through the…read moreplug to see where the problem was. It was filled with water. Heiden was able to get it flowing in order to see the cause. The pipe from the basement to the connection in the street needed replacement. They were able to use an underground process that did not disturb any of the landscaping and fixed the problem. They were both efficient and kind. They cleaned up everything. Not inexpensive, but MMSD has a program for pipe issues that does assist with the cost but you do have to use approved contractors. Heiden happens to be one of those contractors. After using them, I know why they are approved. They helped us in an emergency situation and I would highly recommend them.

I called in the morning for service for a blocked kitchen sink. They were able to come out in the…read moreAM for service. Service was professional, prompt and they did a great job resolving the plugged sink issue. The pricing was very reasonable especially since they came same day. I would highly recommend them for all your plumbing needs/issues!

Toilet installation went smooth. No complaints. Very quick and cleanly crew. I would recommend them…read moreand will use them again in the future.

Been using McCoy's plumbing service for 33 years. When I call a plumber I usually need them that…read moreday and Dave, the owner, has always made sure that he or someone who works for him comes within hours. Always good service in a timely fashion. P.S. They installed gas piping for my stove 32 years ago and never had a leak or problem.

Unprofessional, unreliable and had to hire a different plumber to not only fix this company's work,…read morebut to also finish the job correctly. I hired McCoy Plumbing for a high-end basement remodel. They did a decent job on all the rough plumbing - moving water heater, moving gas lines, putting in the piping for my bar sink, bathroom sink and shower. Then came time to finish the job and install my fixtures. I came home from work excited to finally see my completely finished basement, only to find that instead of the high-end fixtures there were some cheap, apartment-grade faucets installed, and no shower whatsoever. Turns out that the owner never even ordered the fixtures and just tried to install some cheap crap without even saying anything about it. He then got very upset when we demanded that he order and install the correct fixtures. This was supposed to delay the finishing of our basement by 4-6 weeks, however as that time drew nearer he became very unresponsive. There was a complete gap in communication for over a month beyond that 4-6 weeks with some ignored messages in between. In the end I ordered the parts myself and in doing so found out that he had installed the incorrect valves in my walls - which at this point had already been closed up. I ended up having to hire a new plumber to open up my walls, install the correct valves, and properly finish the job. I would not recommend this guy to anyone. I can't believe that he purposely installed the incorrect valves in my wall without telling me, installed cheap faucets without informing me and then had the audacity to get angry with me when confronted about it. Just an awful experience all around. Delayed my finished basement by over 3 months.

Al was so nice to come to help us with our problem on a night when he wasn't planning on working. I…read morehad made several phone calls to other plumbers and either they were busy, didn't answer or closed even when the ad said available 24 hours. I don't recall how much time he was here but I thought his prices were fair.

Al did a great job on replacing our bathroom faucet that when we had a leak from the shower…read moreplumbing we gave him a call again and he fixed that great too. Would recommend him and we'll definitely call him again!

Jeff and the team explain things well, present options and then do good work. I really appreciate…read moretheir service.

I highly recommend this firm for expertise and exceptionally fair and reasonable pricing. Jeff…read morediscussed my issue with me on the phone, giving me best and worst case scenarios and pricing which gave me confidence to book an appointment with him to repair a wobbly toilet. Prior reviews may have expressed concern about punctuality, but there is no way to predict how long a plumbing issue might take to repair until the plumber actually arrives to assess the issue... So trust that your job will be done as thoroughly and well by Jeff or his brother as the one that may have caused a late arrival. I hope I don't have any new problems, but if I do Jeff will be my go-to plumber from now on, and I will continue to refer him to others with the highest rating!!!!