horrible company. Do not ever go with them. We paid over $800 in November 2025 and our hot tub is…read morestill not functioning as of June 2026. We had techs out to our house over eight times and they kept assuring us that everything was working then they would leave and nothing would work. also left a mess under our deck. Now no one is answering our calls or texts or returning our voicemails. Stay away from this company!

Horrible company, customer service, & complete lack of communication. After signing a contract 3…read moreMONTHS AGO (March 24th) that our pool liner would be installed last week of May or first week of June & paying an $1100 deposit, the DAY BEFORE install day came, and they EMAILED saying the wrong size liner came in & the next day they asked for the dimensions AGAIN & continued to ask for information they already had. After my husband, again, sent them the dimensions & asked for updates, they completely ghosted him after multiple times of him reaching out via phone, email & text. Finally, I got fed up, since my daughter was supposed to have her pool birthday party that weekend, and left them a voice message voicing my frustration with their complete lack of update or communication & they reached out, not even 10 minutes after my message, VIA TEXT to me & VIA EMAIL to my husband, stating my tone & language (didn't even cuss them out) was 'unprofessional' and they would be refunding our deposit & 'wish us the best'. (Have yet to receive the deposit btw & it has been over the 3-5 business days they said it would take) They breached contract, left us on read with nothing to work off, & ruined my daughters birthday over their incompetence & zero follow thru. I would never recommend this company to anyone.

Job well done! I wish I could give them more stars!…read more I bought my 21ft pool from Pool Park. I dealt with Jeff from ordering to getting the pool up and running. He is very pleasant and easy to work with. I had an issue with the pressure and he came out and got it running. Jeff even looked at the pool and tightened a couple items on the filter for me. He also gave me some advice on opening and closing up the pool. Jake O. - who delivered the pool and pool parts was very polite. Jake answered all my questions. He stacked the items neatly in our garage. I had a question about the voltage on the pump - he took the pump out of the box to show me what electric I needed for the new pool. Great customer service. I will say that I advise anyone looking to get a pool or to service a pool or just get pool supplies - to go to Park Place. They went above and beyond on customer service. Thank you Jeff and your Pool Park team. Keep up the good job!

I wish I could give them 10 . We bought a home with a pool 18 months ago and they have walked me…read morethrough every step of the way. Mark and Tom are super knowledgeable and ALWAYS take the time to answer my questions thoroughly. Mark has even recommended I buy a few items on Amazon to save a few dollars. I cannot say too many good things about this place. Thank you SO much for all the support. You have my business for years to come.

We decided to try a different Pool Contractor to open our pool this year (2026). We used Brinkmann…read moreFiberglass Pool LLC in Oconomowoc. After seeing the difference in how the pool was opened for the same price (around $400), we now want to report what a fantastic job Boneck's Professional Pool Builders was doing for the past 15 years. 1) Bonecks takes the tarp off, folds it, and puts it back in the bag. Brinkmanns left it lying in a pile on the pool deck. 2) Bonecks vacuums the worst of the bacteria build-up out of the pool and into the yard drain so they need less chemicals to restore the water. After they leave, my pool looks great within 48 hours and I just need to add a few pucks to the chlorinator. Typically one backflush the day after opening, clears the pressure build up (typically about a 5 unit increase) and the filter works as normal from there. Brinkmanns does not do this. All of the bacteria must cycle through the filter. The pressure was up 10 units within 3 hours and was back up 10 units by the next morning. I had to back flush at least once every day for a week to keep the pump from being damaged. It took two full weeks to get the pool to look normal again. I spent about $75 in extra chemicals after the opening (compared to Bonecks) to get the pool into the same shape as normal. 3) Bonecks adds all chemicals through the skimmer basket so the liner doesn't get damaged by harsh chemicals lying on it. Brinkmanns just ripped open a packet and threw the chemicals into the pool where they made a clear imprint on the pool liner floor. This imprint is gone now but it couldn't have done the liner any good. 4) Bonecks installs the ladder, skimmer basket panel, handrail, and pool inlet nozzles (all facing slightly up so you can see the water "bubbling" when the pump is turned on). They also make sure the heater and lights are working properly. Brinkmanns installed the ladder, skimmer basket panel, handrail, and pool inlet nozzles, but the skimmer basket panel immediately fell off within an hour, the metal ladder covers (that cover the hole where the ladder is inserted into the pool deck) were left 8 inches off the ground, and the pool inlet nozzles were all turned down so you can't see if the pump is running. Just plain sloppy work. They also did not check the lights or the heater and actually broke the heater control panel cover off somehow. They failed to tell me about this, and when I went to check the heater, they had taped it back on with black electrical tape. This tape needed to be peeled off so I could lift the cover to check the heater control panel behind it. I had to fix the heater control panel cover myself. 5) Bonecks lets you know that they will be coming in the morning or afternoon, and they have always arrived within the designated time (and never late in the afternoon). It takes them about two hours to open the pool. Brinkmanns said they would be there at 8am and never showed up until 5:30! Brinkmanns was there less than one hour. They left the place a complete mess so my entire evening was ruined getting things (except the water quality of course) back to the way Bonecks would have left it had they done the job. The job Bonecks does opening the pool is SO MUCH BETTER than Brinkmanns and the price is the same. Based on this experience, I would be surprised if you can find a better quality job at a better price. Bonecks is the company to use if at all possible!

they messed up are pool and pumps not a great pool company. they didn't have any communication.read more

Completely unprofessional company. No communication and when they say they're going to come, they…read moredon't show up. Not even a call. They're also extremely hard to get a hold of and don't call back. RUN. Go somewhere else where they appreciate you r business. I've dealt with Brian and team.

Had trouble with my SPA. Called OASIS Pool and Spa, talked to Brian. He asked all the right…read morequestions.. Brian came to my home, diagnosed the issue, and reprogrammed the pump via the keypad. Other SPA repair businesses started by telling how much they charge to go to my house without knowing the problem I was having.

I called 5 times. each time they hung up on me. I don't think they are in business anymore. Even…read morepages on their website don't click to working pages.

Swimming pools specialist with the best service I've had in over 20 years I've only met pool they…read moreare by far the most reasonable and best service that I have ever experienced I recommend them a thousand percent they are the absolute best Kevin is great to work with

Highly recommend RJS. Dan just finished inspecting my hot tub, which was installed in a home we…read morerecently purchased. I learned so much in that short time from him! He explained the equipment, maintenance and chemical options, and showed me how to drain and clean it. He was professional, knowledgeable, and thorough. A lifesaver!

Highly recommend! Very helpful, friendly and professional! Explained everything in detail.read more

They came out when they said they would be there and did a good job cleaning the poolread more

these guys are awesome!! they helped me last minute way late in the season cleaning and winterizing…read moremy pool... weather has been kinda warm until now and forgot to close it... they helped me so much.... I definitely recommend and will use their services in the future!! so sorry they had to clean my dirty pool