joe is a great guy . Helped me with storing my truck and understood my situation very well and gave…read moreadvice that would even not be in his best interests

charged me for 2.5 hours for maybe a hour job atmost. then got made at me over the time i had his…read moreloaner car, i don"t control his labor hours. if you want your loaner back quicker, do the job quicker.

Came in on short notice and was able to get an appointment fairly quickly, did a complete safety…read morecheck on my vehicle, with photos, which was nice. And fixed my problem, on time, Only met the ladies out front, very kind and helpful Thanks

I would never recommend this auto repair show. They will take your money!! I took it too another…read moremechanic, in Venice and this is what they found. Rates nest in the Blower motor, less then $100.00 Paid over $800.00 for Xperthech and they never even seen this..

First time going to JSN…read more Bought a used Jeep and took it in for an oil change. I told them that I had just bought it, so they took it out for a short drive and gave it a once over. Told me that everything looked good and that I did well with my purchase. Talked to me and gave me a quick education about some things I needed to know and when I needed to change some of the fluids (not for many miles). Never tried to upsell me, just give me advice and educate me. I will absolutely go back. Appreciated the approach they took.

I initially left a respectful review on Google, but it appears to have been removed, so I'm sharing…read moremy experience again Here to prevent bias. My oil was overfilled by an entire quart, forcing me to have the oil change redone during a road trip in Northeast Florida. I also received my well-maintained 2022 VW Jetta back with a dead battery and check engine light. My VW app showed accessories and battery-draining functions had been left on during the 1.5-hour service. I understand the battery may have already been weak and that this may not have been caused by the shop, but the immediate blame placed on me and push to sell me a new battery was unacceptable. When I called several times with reasonable questions, I was met with rude and dismissive responses rather than empathy or accountability. I was also quoted $67 and confirmed three times that an advertised special applied. I later learned parts and labor were excluded, making the oil change around $120. While my final price was fair, customers should be aware that the advertised price can be misleading without the additional costs. Mistakes happen. The bigger issue was how they were handled. As a woman, I was also uncomfortable with conversations I overheard such as ways to add additional services for "her" and sincerely hope I misunderstood their context. This is my second attempt at posting this review. I've attached documentation supporting my experience and hope honest, critical reviews are allowed to remain.

This Auto shop is Veteran owned! Ruben and his staff are…read moreall kind & honest people. As a woman I felt welcome and safe. Any questions that I asked got answered. They're extremely reasonable price wise. If you need a local mechanic you can trust; this is the shop.

I live on the east coast of Florida. I happened to be visiting family in the area. When I exited…read morethe highway, I had a very unusual issue with my brakes. My parents recommended I take the car right over to see Rubin. He called within an hour of dropping my car off to give me the details. Turned out to be the vacuum pump. The professionalism was spot on. The next morning he called me at 9am to let me know my car was ALREADY available for pickup. When I picked it up, I know he stayed late into the night and arrived early to get the job done. Maintenance comes at a cost, however, it was MORE THAN fair. And the time - impeccable. Rubin runs a legit auto repair shop that I HIGHLY recommend. He is also a Dolphins fan. FINS UP! Thanks Rubin!

First time !! They were very nice did a great job !! Definitely will do more business with them in…read morethe future!!

I would leave half a star if I could. Save your money and frustration with these guys and beware of…read moregrumpy Jeff! Ken is polite but Jeff has some serious attitude issues. I went to them to get a radiator and t-stat swapped out along with replace the battery, and I had an issue with the steering. I payed for the diagnostic. Originally they gave me an outrageous quote, I think they tried to price me out the roof just to make me walk. That estimate was close to 7k so I told them I couldn't afford It. I also asked Jeff if they had ever done a rack and pinion before and he said yes once for his son's vehicle. This made me start to lose confidence because that can be dangerous for me if not done correctly. He said he would get back with a price for that but never did. Then they called me a couple months later with an attitude about why I haven't decided to move forward or not with work because the vehicle had been there. I told them I travel for work so I would be willing to pay a storage fee and get the work done in segments. They said "that would be ok", but they still didn't give me a price for the rack and pinion. I was waiting for a price to change rack and pinion like I was promised, instead I get another voicemail of Jeffs attitude saying he's waiting on me to move forward or not. I returned the call and told him that I was waiting to hear back with a price for rack and pinion, apparently he was helping his son for Christmas or whatever excuse he gave me. Even after all that, I said ok we can start with the battery replacement and even though I provided the battery, they still charged me over $300 for labor. It can't take more than 30 min to swap out my cars battery I've done it before without the tools they have. After dealing with the attitude from Jeff and paying that crazy amount for the battery, I went and got a 2nd opinion, the 2nd opinion was way more reasonable and they even gave me an option to get the parts myself and only pay for labor unlike JSN. After I got the 2nd opinion I decided to decline JSNs ridiculous estimate and I still offered to pay for storage since I'm always traveling. I was told by Ken "its fine, I'll let Jeff know" and "it wouldn't be much". Apparently Ken never spoke to Jeff, or Jeff's memory is horrible. I say that because about a month later I get another nasty voicemail from Jeff threatening to tow my vehicle. I returned the phone call and Jeff is obviously frustrated and he said nothing about rack and pinion price and even though I gave him proof of the person I spoke to and the time and Date, he resorted to just saying "I'm tired of looking at the thing" in reference to my vehicle. They dropped the ball multiple times and then treated a paying customer like a nagging child while failing to communicate. After this experience I'm not surprised of the 3 star rating. Ken was great but Jeff needs to cool down or retire if he's not going to learn how to treat people who need his company's services, If this how he treats paying customers, then God bless His Son!

I have been using Tuffy's at this Venice location for over 2.5 years. I take all my vehicles here…read more They have the best customer service and most of all, they are fast and efficient. The team here is the absolute best. They are always looking out for the customer first. I will always give this team my loyalty. I will always refer this team to my friends, neighbors and acquaintances.

Oh brother, Rating went from 5 to 1. Because oil plug was not put back tightly. Burt oil smell…read moreresulted and another shop said I had a split oil pan, costing $2,200. Brought car to dealer for confirmation who found oil plug was just about to fall off. That was Tuffy's fault. Imagine if I agreed to have pan replaced. And imagine of oil plug fell off while driving. Another big problem is the service manager speaks very very loudly, It's startling. I bought it to his attention, and he replied "that's how we role". I responded "not when David was the manager. Lesson: go to dealer even if it takes time to get appointment.

On time, quick and did a great job! No hassle pricing and they showed up at my front door. I would…read morerecommend this service to anyone.

I called this guys to come out and diagnose my car they came and within 3 hours got me back on the…read moreroad they determined that it was the starter Really recommend these guys if you want a respectful and up front with the price and great explaining to me everything that was going on

Very nice and clean shop. Super kind people and a special shout out to Theresa for all her…read moreprofessionalism and dedication to providing excellent service!!! *****!

it's A&E Auto Repair, from now on. Love these guys…read more A&E is now our Go-To, for all automotive needs! A+++ service!!! Awesome, Professional- Tremendous help w/ our 1965 Plymouth Valiant's antique brake system! Knowledgeable. we called them out of the blue (daughter referred. They're a Christian outfit) Took us right in. Perfect job COMPLETED! Great people! Marco, Darlene & ENTIRE staff. Super nice, extremely courteous/polite. Excellent attitudes/customer service. Made us feel CONFIDENT in our choice. (which the '65 is our baby! ;)~ Reasonably priced & Great care was taken w/the vehicle and us. (young customers waiting there: R&J spoke highly of... they showed us scrap album on break lounge coffee table FULL of Thank-You cards expressing MUCH Appreciation. Completely satisfied w/ the completed work. We own vintage vehicles, and w spouse's health, WILL be going to them in the future. Know Now, we are in Good hands. A&E repaired this daily-driver/car in 1 day. We were kept up to speed with advanced text messaging about the auto's health inspection info along with detailed photos. (& provided proactive Purchase Advice, due to car's old-age) Couldn't be happier. Highly recommend! Quality work, ASE-Certified technicians, Clean shop/offices, Amenities (complimentary coffee, candy, tv, magazines, comfortable/clean lounge/break room) Don't hesitate to take your vehicle to A&E! Would be HARD to find someone more Excellent than A&E! If looking for a Great experience, it's obviously A&E. (AND IF You are of the Faith: I would support A&E Auto) Feel our old car is in most capable of hands, with Complete peace of mind. Highly recommend! EXCELLENT job! Cromies, Englewood, FL