Went in to purchase a product and person behind counter said I owned them for something g from…read morealmost a year ago. Somehow I got a receipt and walked out though. Wouldn't give me new product after I bought it until I paid for something. Had no chance to check records or anything. Bad business and there are so many bale shops. I will never go to the one . Plus not eneyone wants the vape opened before it is handed over

Great smoke shop if your in Plano Run don't walk to this smoke shop. They have all your needs in…read moreone place

These guys are great I have been going here for years and they are the only ones to make sure I get…read morewhat I need whether it's and vape (disposable or mod) a choice cigar or something to calm the nerves. They also have a really cool and nice selection of glass and and hookah products. Very friendly guys and will definitely remember you and what you like!

Polite sales and talk through any questions I ever have. The selection of their wide range of…read moreproducts I is great.

They stand by their customer and make things right. I bought my usual box of cigars or so I…read morethought. After opening box I found a smaller size cigar. I prefer 660 (six inches long and ring size 60) which smoke just the right amount of time and relatively cooler with slow burn. But I got a box one size smaller but I tried one just in case it might smoke OK. No go. Next day I took box and receipt back and they exchanged it for correct box of right sized sticks and only charged me for the one I burned. OooRah! They did things right.

Been coming here for years. Good people. Good cigars but I'm always there for the pipe tobacco. I…read moreknow the review at the start was 6 years ago but I just wanted to point out that you can smoke there. I've seen people smoking in there every time I've gone. Also this the place I bought my first pipe about 4 years ago. So it's been good to me.

I recently moved near by, and I came across your shop because it was less than 2 miles away. There…read moreis a really sweet and helpful young girl named sarah, that helped me with some cleaning issues I was having on my glassware. She was right on everything she suggested and I have to go back for more of the same cleaning solution I picked up, my glassware looks like new. Thank you Sarah.

Today is December 18 and it is about 1 PM. I called 10 minutes ago to ask a question about items…read morethat may or may not be in stock. A young lady answered the phone, and as soon as I started talking, she hung up on me. I called back two or three more times, then she answered and yelled at me into the mic "NO CALL LIST NO CALL LIST". Then hung up again. I am a customer. She hung up on me and yelled at me. I literally said nothing that she was able to hear other than starting to ask a question about items in stock. I literally did absolutely nothing to warrant that response I would very much appreciate management or ownership to contact me on this. I have shopped at the store before, but it's been years. I remember there being great prices and good service. After the way that employed treated me, I don't think I ever wanna come back except to try and talk to management. That woman should not continue working for you, unless you make VERY clear how she should conduct herself. And if for some reason her behavior is something you're OK with, then don't worry. I'll just make sure everyone else knows that too. Also, reading through the Google reviews, it appears I'm not the first person that this woman has grossly mistreated. Absolutely outrageous that she is still working there after months of this behavior.

Love the hours. Needs more tanks…read more The staff is friendly and knowledgeable. They were very helpful

Josh was nice and he sold me Vap saying I can exchange it within 24 hours if I am not satisfied. I…read morebought in evening and went to next morning to exchange but there were diff guy who said I cannot exchange. So they were selling with false advertising. I will never go here again. They don't know basic of business. There is another place where they cqn exchange the product if we have issue so I will continue going there.

Dangerous to women. No funny shit, but I went in today to buy tobacco and the old white guy with…read morethe blue eyes and the facial hair was very pushy about getting me to "come to the back" He was talking about how he had "fishing boats" in the back and when I was like "fishing boats?" (Obviously this was immediately weird to me lol) He said something to the effect of how it wasn't actually fishing boats but machines, and he wouldn't stop pushing me to come to the back with him. At least four or five times he asked me to "come to the back" with him. When I walked in the store there was nobody there, I got the tobacco I wanted and said "hello?" a few times, I could hear him in the back room. After a minute or two he came out and apologized, saying he was doing something in the back. When he first invited me to "the back" I said, "the humidor?" and he said no, the back. Where he has the "fishing boats." At my confusion and obvious suspicions about "fishing boats" he said they weren't actually fishing boats but "machines". As a woman or a girl you know to be cautious of a man trying to get you alone, and as a grown, and old, man you should be aware that the way you talk to women, especially younger women, comes off. He even started walking towards the door where "the back" was, and I asked him for the receipt several times. I just kept saying "Can I have the receipt please?" Over and over again, probably four times. He didn't even give it to me initially, he just kept telling me to come to the back, saying I should see it. He didn't hand me the receipt even, just told me that it was "right there" (on the register) He walked over to me and ripped it off the register and handed it to me. Even if I give him the benefit of the doubt, this is fucking weird. He was eager to get me to "the back" At the least it's absolutely inappropriate. At the least it's a safety issue for myself and other women. As a grown man, especially an older man, you either have some cognizance about the way your behavior will come off as predatory or you are just, frankly, a predator. I know this man is odd, (at the least) to women because of the previous interaction I had with him the last time I went into this store. I have gone here numerous times to pick up tobacco with no problems. The employees are cordial, the prices aren't bad, but the previous time I came into the store with my friend, this same older man was behind the counter, and at our arrival he exclaimed "two women!" and at our confusion he said how he "Didn't have sisters growing up" and how that makes him exclaim about women in this way. Obviously this is a huge tell that this man is weird to women. I thought he was just a freak though. After going in alone, it confirms to me that this man is a predator. Again, you could argue that he is just bad with women, that he is just weird with women, but being pushy about trying to get women to "come to the back" Sorry, but no. Please do not go here alone as a woman. Honestly, I was coming in here fairly regularly but I cannot in good conscience recommend this place. Please do not go in here at all. Really seems like a huge safety issue. Sorry, no Karen, but I am a young woman who has been alive long enough to know when men mean me harm. That man is not trustworthy, and consequently this place is not trustworthy. I cannot reiterate enough how much I feel that people should not come here. Weird guy. Weird guy for real. The way he only said this shit to me when I was alone too, and not when I was with my friend, it tells you alot. Everything about this tells you alot. Buy your tobacco elsewhere. Cigarettes are not worth whatever the hell is wrong with that man.

RACIST EMPLOYEES , bad cigar quality ,it seems like they shut the humidor down at the end of the…read moreday (owner looks cheap af) ,and then this is the smallest humidor I ve ever seen

I visited this cigar shop On Saturday, 11/21/2020. Very…read moreknowledgeable young man who offered excellent advice and customer service. I will definitely spend money here. Enjoyed my experience!!! Kevin Cauley

I love stopping by this place a great Cigar Lounge sit in the back watch sports it's BYOB but…read morethat's okay because there's a liquor store within 50 yards great place to hang out and enjoy yourself

Driving through this part of Plano gives me a chance to stop in and say hello to my friend…read moreHernan,owner of the shop. I quit smoking cigars 11 years ago after thoroughly enjoying them for 19. After visiting with Hernan and considering the beautiful day,I decided to buy a smoke. Wow! The prices have tripled since I smoked and I paid $13 for one I used to pay $4 for. Took it home and enjoyed it on the sunny patio. Glad I did but,I'm still finished. If you smoke and are close,stop in and tell Hernan Guy sent you. Note: Another Missing Review? I'm starting to wonder Why? The ones disappearing are 99 % excellent reviews that help businesses?

Hernan knows his cigars. The humidor keeps the cigars fresh and he has a large selection. I have…read morebeen purchasing cigars in his shop for at least 13 years. I only shop at Cuban Cigars.

Service, selection and they always have good deals. I've shopped with CW for over a decade and…read morehopefully for another decade.

When you walk in you realize that you're in the humidor already. Good selection of cigars and cigar…read moreaccessories. Staff was thoughtful and knowledgeable. I will return!