Reached out to Plumbing First to help with our tankless water heater concern....Very easy to make…read moreappt, no long days of waiting. Vince came earlier than scheduled but we were very happy about that. We love doing business with local vendors and Vince did not dissappoint. He did not rush appt, encouraged my husband to observe his work. Cost of his service reasonable and we will call Plumbing First for our plumbing needs.

We wanted to get our water heater replaced a year ago (May '24) and, because we wanted a local…read morecompany, we called Plumbing First. Vince came out and showed us everything that was needed to make the change and provided a detailed estimate. Unfortunately, circumstances changed, and we couldn't move forward. Cut to now, July '25, and we called again. Vince actually remembered us and the job we were asking for! He (and Jacob) just finished the work today and everything was just spot on. The preparation, the explanations, any deviations, and the finished work, were handled professionally and thoroughly. The minor adjustments did not alter the original estimate either. Awesome job. We would absolutely recommend them!

Plumbing Masters was great! Very friendly, extremely clean and made sure everything was put back…read morejust right. He also provided a 30-Day Guarantee on his services and helped educate on ways to avoid this in the future. Highly recommend Matt for your plumbing needs!

I had the opporrunity in February of 26 after a two week long freeze…read more I have a 175 year old house in Clayron, due to the cold i had plumbing issues thinking my pipes froze in my upstairs. I called Plumbing Masters , my phone call was answered by Matt about 9 am. He had three or four calls ahead of me but said he would be here by the end of the day. My upstairs bathroom which is over my kitchen was leaking down over my stove. Even shutting off the water to the house didnt stop the water from coming down over my recent ( and very expensive) kitchen remodel. Matt texted me that he was on his way in mid afternoon and showed up much faster than I has expected. We met on my front porch and as soon as he entered my foyer Matt slipped on shoe coverings, I was very impressed. Matt assessed the situation and went right to work and explained how much this was going to cost. Turns out I needed both my tub and toilet " snaked" since they both didnt share the same draining system and ai needed my toilet upstairs disconnected ans connected as a part of getting my project done. Upon completion of the job Matt explained everything to me , cleaned up and packed away his equipment. I gladly paid him for the project and above and beyond courtesy and effort to remedy my situation. I cannot recommend Matt and Plumbing Masters high enough and will be a customer for life. Thank you again Matt. David Derrick

As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

Just tried out the services of All About Drains, met Mr. Rodney himself. Very courteous fellow, and…read moreprofessional! I needed my kitchen sink snaked. He was able to see me same day (later in the day, but still came, I had been dealing with a clogged sink for 3 days!). He came in, with his trusty assistant Donovan, and checked things out quickly and professionally. He has an eye for this, with 20+ years as a plumber, he knows his way up and down all things plumbing! I know, I grew up with two uncles that were plumbers. You'll have to trust me, All About Drains will be tough to beat! Not only was he quick and thorough, but he didn't try to upsell me on something I didn't need and would have caused more headaches down the line. And his prices beat those bigger named places by a mile. Experienced, Fast, Courteous, and reasonable rates! What else would you want?!? Kudos to Mr. Buchanan, today he earned a new fan!

Jimmy did great work repairing a bathroom leak I had. He is very professional and on time for the…read moreappointment.

James came out on short notice to access my needs and go the job done quickly. Would definitely…read morereccomned and use again!

I hired Skyes plumbing the unclog my kitchen sink, which hadn't been draining for several days…read more They were the third company I contacted for an estimate via Yelp, and their was the only price that seemed reasonable to me (about 25% of the cost quoted by Roto Rooter, to give you a sense of the difference). James and his assistant (I forget his name) arrived the same day and were communicative via text, letting me know when he left the previous job and was on the way to my house. He worked efficiently and answered all of my questions. He even gave me some pointers about how to clear the clog myself in the future, if it happened again. It took them about 30 minutes to clear the clog and they took their time checking that it was gone for good. Given the COVID pandemic I asked them to wear masks and they did without hesitation; James said this is their policy anyway. They cleaned up after themselves and were very polite throughout the whole service call. I will definitely keep them in mind if I have future plumbing problems. Highly recommend.

Rob is very reliable and fair. I've used him multiple times and I'm very happy with his work. He is…read morea very nice person and above all knowledgeable about plumbing.

We used GnR for years when it was owned by Randy, when we lived at our old house. I had talked with…read moreRandy about outing the same remote in the new house. Him and I text a lot about other things a as well like the new Renei tankless water heater and the HVAC. He told me to install the new remote it would be about 200 dollars. So we move in and we find out he passed away. So I ask how much would it be to install the remote in our new house and that it is just like the other one in our old house. I was told in a text about $150-$250. I scheduled for the Tuesday after Veterans Day because we are both veterans. They no show us. No call at all. I was told the next day that they texted me and I did t respond. If you have an appointment with someone, and your not going , pick up the phone and call. So they then reschedule and one would think it would be the next day. NOPE, it was 8 days later. So the guy comes out and asks where the logs are? Since I have had this before I know you don't need the logs to install this. Lowe's didn't have the logs in Oct when I started looking and I got the kit on Amazon. I googled it and they had it at Lowe's. So while he was doing the install, he told me this will take an hour and that it will be in time to put them in. When I got back he was still working one because he said he was having a hard figuring out where to put the gas line. He then asked, do you want to put the logs I. Or do you want me to do. I figured since he no showed me, let them do it. I was having him come out the following week for the one outside. I ask to pay and he said no will put both on the same bill. Ok I get a bill the following day for 400 dollar! Not what we discussed so of course I questioned if this was for the two of them. They said no. For one. They said they would do the second one for $175. If the next one is $175 then both should be. AND it the bill is not in the range that I was told then someone should have called me before the guys started if they were told it was a different than what they came there to do. Their excuse to me is that they thought this was a replacement. If I have been a customer for YEAR, and I now have a new house with a new address this is a new kit. PLUS, I sent them a picture of the new kit I purchased. Buyer BEWARE! They will bill you more money if they think you have the extra income to pay for it. Just because we can afford it doesn't mean we should be ripped off nor does it mean you charge me more after you quoted me without my knowledge. We paid our bill and they lowered it to what I was quoted however, they refused to do the second fireplace and made sure to send me email as to this being my fault not theirs.

In my 35-year-old condo, the main water line valve was almost impossible to reach and did not turn…read moreoff the water completely. The valve was relocated to within easy reach. It was very easy to make the appointment for a proposal and schedule the work. Work was completed as scheduled, and the area was kept clean. Perry and his assistant were great! Thank you.

We had these guys out to fix a small drip in an outdoor faucet; they not only couldn't fix it but…read moretorqued in both the hose and the pipe which broke my hose (purchased 3 days prior for $64) and broke the pipe inside the house. He proceeded to leave saying he could fix it but changed a diagnostic fee of $113. They sent a different crew a few days later; who asked for significantly more money to fix it and refused to deduct the $113 from the price. I would recommend calling a different plumber. This was the worst company I have dealt with and seems to be causing additional damage on purpose in hopes of driving up the amount they can charge. Photos of hose they broke as well as the inside which they caused the additional damage.