Debbie was great! I was in and out quickly with the truck I needed…read more Definitely would recommend and will be passing along Debbie's information to my friends and co-workers for their next vehicle purchase. Thank you again and see you in a few years when it's time for another truck.

thank you debbie, matt and the team at ron dupratt dealership. i'm happy with the great customer…read moreservice

Ask for Nick. I…read morebrought my vehicle in due to having wet mats in the cargo area. We never have water in the trunk and the mats were wet on the underside, causing condensation to build on the underside of our Weather Tech mats. I was having to use our home carpet cleaner to clean and suck up the water. It was enough water to fill a 5 gallon bucket. I finally had enough and contacted Chrysler Cares and I was directed to call my local dealership. Future Dodge absolutely refused to look at the vehicle and have lost me as a customer. When I called Vacaville, they said come in first thing tomorrow morning and we will take a look! My service representative was Nick L. He was friendly, very helpful and regularly kept me up to date on what was going on the with vehicle. When I ended up needing a rental car, he helped me find the closest place and helped remove all the car seats in my vehicle when I needed to load them into the rental. Nick went above and beyond in every aspect. My vehicle ended up needing to stay in the shop for 5 day and upon return, Nick was there to finish out the job and make sure that I was a satisfied customer. We need more people like Nick. I will definitely be back if I need an oil change or other service! Thank you!

I purchased my car from this dealership about 5 or so years ago now. Long story short, I had a…read moreterrible car-buying experience here. Many of the car salesmen I interacted her were conniving and couldn't tell the truth to save their lives. The male assisting me with choosing and purchasing my car here was no exception. The Carfax report that he showed me of the vehicle I purchased was fabricated, as I recently found out. After purchasing the vehicle, he said he was going to have people "detail" my car before driving it home. The detail consists of them putting crumpled trash in my center console and wiping (what appears to be) grease all over the entertainment area. The male assisting me also pretended to "assist" me with getting car mats, but he never followed up no matter how many times I contacted him. Overall, I would NOT recommend this place to anyone. I'm sure things have changed in 5 years, and there may be a strong possibility that those same workers I dealt with aren't there anymore; however, after such a bad experience with them, I will not come here ever again. 0 out of 5 stars if I could.

Can I just tell you Maleek and Daniel are amazing and need raises!! I just bought a new 2026…read moreHyundai Palisade last night and they went above and beyond to fight for me and match a deal that was given to me. Not only that they made sure to make sure my car was pristine and I was happy with it before driving off. MALEEK IS THE MAN TO GO TO! He not only fights for his people to get them the deal they are looking for he gets on his hands and knees in his suit attire to polish your car to make sure you leave happy in your new ride. They are VERY ethical, AND they are NOT pushy! THIS IS THE TYPE OF MEN I WANT TO DO BUSINESS WITH. Make sure you go see Maleek for a car he has YOUR BACK! I drove an hour to buy this car and it was well worth it! Thank you again gentlemen it was very nice working with you I will definitely be referring people here and will be seeing u back in a few years. To the owner of this dealership, they deserve raises!! They're hardworking and go above and beyond to get the job done but in an ethical way! Those are the type of people you want working for you! When you're honest and you do the right thing it comes back to you tenfold!

Over the past few days, I've been working out a deal for a Rivian on this lot. After a lot of back…read morein forth, we settled on a price I was comfortable with and I came in to test drive the car. When inspecting the car, I noticed how unkept it was. Mounds of sand in the front truck, the storage tunnel had drawings made with crayons on it. Just unkept and filthy everywhere. I test drove the car and noticed it had a slight pull to the left, which made me question the vehicles history, and asked for a full report. The car had an open recall, and when I asked the manager about fixing it, he tried to sell me on how they sell cars with recalls all the time and took no ownership over the issue. He stated that because Rivian has a slower turnaround time, that they refused contacting them about the truck I was interested in. Basically putting the issue on me. They clearly didn't recondition the car. Rushed it to market, and haven't invested anything into it. The sales rep was fine - more of a yes man - even agreeing with me on things I found questionable. The sales manager - Mike - refused to take ownership of anything and offerd no solutions to valid questions/issues.

Bought my 2500 GMC Truck from Pooja and what a great team they have. From sales to Serviceread more

Bought a Sierra Duramax from David. Smooth process, not pushy and no stress! Vacaville GMC is a…read more5 star dealership! Mark B

I can't say enough about Paul and Mazzei Chevrolet. They truly went above and beyond--recognizing…read moremy situation and taking action to take care of both me and my car. They saved me thousands of dollars and handled everything with complete transparency and honesty. It's rare to find that level of integrity and customer care these days. I'm genuinely grateful and already looking forward to my next purchase with them

Earlier this week, I made an appointment here to get my tires rotated. Yesterday I received two…read moretext messages confirming my appointment. So I got up early on a Saturday morning, drove 20 minutes (each way) to show up and learn that my appointment would not be honored. When I arrived at the service area, there was a line of 6 vehicles waiting to get into the service department. I parked my car and walked in approximately 8 minutes before my appointment time to check-in... to have the ONLY employee in the service department tell me that they wouldn't even be able to get me started for at least an hour past my scheduled appointment. Why do you take appointments if you're not going to honor them? Why take appointments for a time when you don't have anyone on staff? Why are there six appointments showing up at the same time? What a waste of my morning. And now... I have to find somewhere new to get the service done.

I had a great experience at Mazda Vacaville thanks to Daniel. He helped me through the whole…read moreprocess of getting my car serviced right when the dealership opened, and he was extremely kind and welcoming from the start. What I really appreciated was how he explained things about my car in plain, easy-to-understand terms. Instead of using a lot of technical language, he made sure I actually understood what was going on and answered every question I had without making me feel rushed. He also went out of his way to point me in the right direction for other things I needed help with regarding my car, connecting me with the right people at the dealership. Overall, Daniel made the whole experience smooth and stress-free. I would definitely come back to this location again just because of the great service he provided.

In an attempt to locate the closest Mazda dealer after Hansel shut down their Mazda service…read moredepartment, I made the enormous mistake of trusting Mazda of Vacaville. What should have been an easy brake, tire replacement, along with a 60k service, quickly became the most absolute #SS you can't even imagine. I attempted to resolve their damages to my car with them directly, but after being gaslit and lied to over and over my unfortunate situation caused by Mazda of Vacaville required a judge's judgment to resolve their mess. TJ claims to be the "manager" who makes the decisions - but the reality is, he's only there as the #notsobright front #conman. Don't waste your time or money.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

Absolutely Outstanding Service - Honest, Knowledgeable, and Trustworthy…read moreAfter another Volkswagen dealership told me I needed almost $8,000 in repairs that were supposedly not covered under my warranty, I brought my car to Volkswagen of Vacaville for a second opinion--and I am beyond grateful that I did. From the moment they looked at my vehicle, it was clear they actually knew what they were doing. Volkswagen of Vacaville determined that every single issue WAS covered under my warranty. No upselling, no scare tactics, no inflated labor stories--just honesty and competence. Chris, my service advisor, was phenomenal. He communicated clearly, kept me informed every step of the way, and treated me with respect instead of brushing me off. Nick, the foreman mechanic, went above and beyond to thoroughly inspect the car and explain what was actually needed (and what wasn't). I also want to recognize Jennifer, the service manager, who was involved behind the scenes the entire time. Even though she wasn't always front and center, her leadership and advocacy were obvious throughout the process. She ensured everything was handled correctly and professionally, and her involvement truly made a difference. The difference between this dealership and the previous one was night and day. Volkswagen of Vacaville saved me thousands of dollars and a massive amount of stress. If you want a dealership that is ethical, knowledgeable, and truly advocates for their customers, this is the place. I cannot express enough gratitude to Chris, Nick, Jennifer, and the entire team. They have earned my trust--and my business--for life. Highly, highly recommend.

The VW of Vacaville Ca runs a very unprofessional maintenance department with zero integrity…read more Usually it starts and stops with the service manager which she is horrendous. They charge me on a ac inspection which was covered under warranty and made every excuse to not follow up or inform of a so called problem with their ac machine part not sure if there was ever a problem with the ac machine. They showed little to no concern and had no answers on resolving this problem. I would advice anyone needing VW repair to stay away from this dealership for all maintenance. I only gave them one star but in reality it should be a negative figure for their rating. Useless is the only word I can think of for this maintenance department.