Don't need to look for another one. Ever. Truly. Replacement of outdoor vacuum breakers and hose…read morebibs. My husband says they work like a new car, sensitive to pressure and look great. Service and estimate were super professional, comprehensive, and he spent time on the explanation and options. Knew exactly what to fix what others couldn't.

Scheduled an appointment two weeks in advance and was given an arrival window of 8:30-9:30 AM…read more Unfortunately, there was no call and no show during that time. At 9:30, I finally received a text saying the technician was "on the way." I understand that jobs can run over, but it's common courtesy -- and basic professionalism -- to communicate delays to customers ahead of time. People take time off work and arrange their schedules around these appointments. The complete disregard for my time was extremely frustrating and unprofessional.

Professional but not cheap. They charged $199 to flush the hot water heater but fixed a faucet for…read morefree.

I liked their professionalism and approach, they provided me a quote right away, specifying the…read morematerial, scope of work and warranty upfront. when they came on site the work was completed the same day to spec and without issues. They had to dig a trench in my front yard to install a new main water service line and it was carefully protected and restored; we can't hardly see signs of the trench.

Quick service and reasonable pricing. We needed our water heater to be replaced and they did it…read morepromptly and were respectful of keeping the house clean. Would definitely recommend them for replacement and maintenance.

Had a miserable time with a water heater that went out. Not only did these guys come out quick, but…read morethey repaired they changed out the water heater fast.

Anthony arrived early for our plumbing appointment. I was very pleased with his knowledge and…read moreprofessional manner concerning our water line leak. Anthony was very patient in explaining our options that we had to correct our plumbing problem. Thanks again for such great service. (Jim in Sun City West) Follow-up: Anthony, along with Yael, and Colen arrived early Friday morning to install our new main water line to our house. From start to finish, they trenched, installed, and tested the new main line in just about six and a half hours. Their work as a team is truly outstanding. When finished they left our landscape neater that it was before they started. The Hansen Family has a winning team with this crew of professionals. Thanks again! Jim (Sun City West)

I used yelp to call a couple of local plumbers and decided on Hansen Family because they're Veteran…read moreowned with stellar ratings. Dave showed up as scheduled and found my toilet flange was my leaky problem. I was quoted a fair price and the toilet flange was repaired efficiently. My only complaint was no business card or magnet for referrals. I will definitely use them again for my future work. Thanks!

I had a total emergency today when my water heater burst and started leaking. I called and sent a…read morephoto of the unit, and Jim and his son were at my house within an hour to install a new Rheem 50-gallon natural gas heater. They were incredibly professional and the installation was flawless and clean. They were both very friendly and took the time to explain maintenance tips and exactly how to handle any future warranty claims. Most importantly, the pricing was exactly what was listed on the website--no hidden fees or surprises at all. If you're looking to replace your water heater, I highly recommend Jim and his son!

I would definitely hire Jim if you need a new Water Heater. Very professional and knowledgeable. He…read moreresponded quickly to my request to replace my leaking water heater. Even found time even with his busy schedule to come out the same day. Very reasonable on the cost and no up sale. The price is the price. Thanks to Jim and his son for the excellent customer service and professional workmanship.

Rich and his staff were great to work with. I called him at 11pm when our water heater sprung a…read moreleak. He was at our house by 7am and explained clearly what to expect. Very professional and courteous, and shared some useful tips on keeping our new water heater in good shape. Would definitely recommend!

Rich, the owner of American Plumbing and Rooter is the best!…read more I called him about a plumbing problem on a Saturday morning. He took the time to talk it through, asked good questions, and asked me to send me to text him photos and information to help with the service call on Monday. On Saturday afternoon, he contacted me with what he thought might be a simple diagnosis and solution. He was absolutely right! This saved me the cost of the service call and an unneeded plumbing repair. Thank you, Rich, for your honest, knowledgeable help. I will definitely call you again for future plumbing needs.

Ray Pfeifle was my technician. He was kind and professional. He assured me that he could fix my…read moreproblem and he did. Would highly recommend him and the company!!! Sincerely, Susan Masles

Lawson responded to my Yelp inquiry faster than anyone else, and had a tech at the house 10am, the…read morenext day Tyler gave us a reasonable estimate, and quickly fixed the pinhole leak - but his repair failed with a tiny, tiny hole in the back of the joint. Tyler patiently re-drained the pipe, redid the repair, and spent time to ensure it would hold longterm. Overall great experience with Lawson, and will keep their number handy for the next time we need a plumber.

After I gave them the info on the water heater, I got a quote. They were able to come to my home,…read moresame day, within a few hours, I spoke to Nick the technician and told me that it would take 90 mi uses to remove and replace my water heater. It was done in exactly that time frame. Very professional and friendly. The quote I received is what I paid including tax. Would highly recommend this company for thier efficiency, craftsmanship, and timeliness.

I think I posted here previously about their amazing customer service and pricing. I'm even happier…read moretoday. I called because I have two smaller things I needed to fix. One I tried and couldn't figure out and the other I had zero clue. I called and requested the service, I was called back within an hour, had a great conversation with Melanie who advised me to send pictures to Nick the plumber. Nick called me, listened to me explain the issue, I answered a few questions and he explained what I needed to do. Took me all of 5 min for one issue and the other should take about 10 min. This is extremely helpful, because I did nothing special, I just had no clue what to do, but instead of charging me a service fee and spending 15 min at my home (like previous companies have done in the past), Nick saved me money and time, in turn freeing him or someone else there up to help other customers that truly need a plumber. KUDOS to you all on your business model. You have a customer for life.

I can't say enough good things about my experience with this company -- especially Josh, who went…read moreabove and beyond from the moment he arrived. His presentation was impressive: branded truck, professional attire, and honestly, he smelled so good I almost asked what product he uses! But more than that, his kindness stood out immediately. I mentioned we were recovering from a flood and still rebuilding, and he expressed genuine sympathy without skipping a beat. That kind of empathy is rare and much appreciated. As I walked him through the plumbing issue, Josh immediately diagnosed the problem and explained the fix in a way that made sense. He even answered some unrelated questions I had, like about a wire on one of the pipes, without hesitation or rushing me. After a short pause, he gave me a very reasonable quote and mentioned he likely had all the parts in his truck. Just before he left to get started, I remembered another issue with a supply line. I brought it up casually, expecting to schedule it for another day, but Josh offered to look at it right then. Not only did he know exactly how to handle it, he even offered a bit of a discount given the circumstances and additional work. Since I wasn't staying at the property, I asked how long it would take. He said likely a couple of hours and assured me I didn't need to wait around, but also let me know I was more than welcome to come back if I was nearby and wanted to inspect the work in person or have him walk me through the repairs. That flexibility and transparency really stood out. This is a company that does things right: honest, thoughtful, communicative, and professional in every way. I hope I don't need a plumber again anytime soon, but if I do, I know exactly who I'm calling. Highly recommend.

This is my second time calling these guys and they are amazing! They came ahead of schedule and…read morecleaned out m drain in no time! Thank you so much Josh! These guys are awesome!

This company went ABOVE AND BEYOND. We had tree roots grow into our sewer line causing sewage to…read moreperiodically back up into the house. We got a quote from Second Opinion and one other company. Not only was Second Opinion's price more reasonable, their inspection was very thorough and they called blue stake out before giving us a quote so we knew they had all the information before starting the project. The owner was incredibly kind and great to work with. He and his apprentice showed up right on time, were very professional, and explained everything he was going to do. He was careful working around our drip lines and left the front yard spotless afterwards. This was a big job that we were dreading getting done but they made it surprisingly painless. We've owned this house for 8 years and have hired 3 different plumbers over that time. This is the plumber we will be calling again if we ever have an issue and I suggest you do the same!

We had Kyle put in a whole bunch of misters for us- and now our backyard is like a resort! Highly…read morerecommend!