I HIGHLY recommend this group, I was going out of my mind when my boiler wasn't heating, when I…read morecalled this group I wasn't expecting them to show up in the same hour but also it took them little to no time to find the root cause and correct the situation. True professional, Fixed it and returned my peace of mind without shaming me of the age of my unit you wont go wrong by calling this place, Im glad I did, they are now in my phone of people to call or recommend : )

Highly recommend. always there when needed. knowledgable and reasonable!…read moreCouldn't ask for more.

Super great service from both Joe and his son John. Took care of oil tank replacement and a wonky…read morefurnace. Reasonable prices, such nice guys!

UPDATED REVIEW 2026: Between 2023 and 2026, Superior HVAC and Tank Removal performed service on our…read moreHVAC system (that they originally installed) at least 5 separate times. These visits were all related to the same issue - the system did not function properly to maintain the desired air temperature, particularly in the summer months. As the HVAC system installed was still malfunctioning, and we learned that the warranty was held by Bosch and did not require us to use our original installer, in May 2026 we decided to call another company we located due to their familiarity with Bosch systems to come look at the system. This new company was so appalled by the mess of the state of the wiring of the system and our prior experiences trying to have this issue resolved through Superior HVAC and Tank Removal that they did not bill us for their initial diagnostic visits. This new team immediately determined that the main power board on the inverter was fried and ordered a replacement part, which they recently installed. The system has been working perfectly ever since. What we're left wondering is why it took another company 45 minutes to immediately diagnose and correct (what seemed to them to be) a clear malfunctioning part in our Bosch inverter, when Superior HVAC and Tank Removal not only installed the system, but then also visited our property no fewer than 5 times (and we have been billed for 4/5 of those visits) and and failed to diagnose nor fix the correct issue? We do not wish to continue business with Superior HVAC and Tank Removal in the future given these experiences.

We met with Bob to discuss installing mini splits. He was knowledgeable, answered ALL our questions…read moreand we never felt rushed or pressured, not to mention the best quote! Everything went according to plan, in fact installation was done sooner than expected. Bob has an AMAZING crew to install! They showed up on time, respectful and professional. They made sure we understood how to use our units and if any questions arise, to give a call. Rain and thunderstorms were scheduled the next day, so they went above and beyond and stayed until the job was complete, 12 hours! I also want to add there was no mess to clean up! My husband and I were so impressed with this whole process! I highly recommend Bob Carlson and his crew. You won't be sorry! We're already inquring about our next project!

I called Carlson heating due to intermittently my oil furnace would not ignite. My oil flow to…read morefurnace was fine. I suspected the ignitor unit was bad. But wanted to be sure. I thought they had a special tester. I was wrong about special tester. Ultimately I could have tested it. But the tech was detailed in his diagnoses and explanation and the Ignitor was replaced. Afterwards I found the price charged me was 3 times retail at H-D. I am a retired electrician. They tried to also sell me the controller that had no issue other than it was old. I said no... because I am an electrician, and I can swap that if needed, it's just a relay unit. Then realized after they quoted me 3 to 4 times retail $ on that item too. The techs are knowledgeable and appreciate their work, but their parts pricing is too much. I recommend them for their knowledge.

Rich responded within 30 mins for a request for emergency service on the hottest day of the year.He…read moremade an extra effort to accommodate my schedule and promptly arrived as agreed. He was thorough in diagnosing my AC problem and explained in detail potential reasons for its failure. I even had a great conversation with him. I found him to be professional, enthusiastic and more than fair. Although I hope I don't need his repair services again, I would most definitely contact him if needed. It was great to deal with someone who believed in professional customer service and quality.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value…read moreHefferon is the BEST at what they do. I have needed them three times, and every time they are always polite and reliable. They are willing to explain what they are doing, and to repeat it patiently to me when I ask them to, for whatever reason. This last time they came I needed a new unit on my roof. I got a reasonable quote from them. They arrived on the date set , and at the agreed upon time. I was thrilled with their work and with the fact that they finished the same afternoon. It was really hot up there and they never complained!

Nero's techs are professional and knowledgeable about every aspect of heating, cooling and…read moregas-fired heating and water heating systems and smart thermostats for optimum efficiency. Dispatching and customer service staff are courteous and take-charge responsible. It is a pleasure to recommend them to others here in Southington!

I called Nero to bid on my new ductless mini-split heat pump after having called on them a couple…read moreof times in past years to service my gas heating/hot water system. It was an easy, straightforward experience overall from Chris in sales, who explained my options and arranged a relatively quick turn-around for the install. Brandon and Aaron, the installation team, were top-notch in all respects. Our older home gave them good opportunities for demonstrating their skill, creativity, adaptability, and determination, all of which they showed in good measure. I can say that the sales people and technicians I dealt with have all been very respectful and considerate of the homeowner. I went with Nero in spite of a slightly higher bottom line, and am very happy with the results.

Sadly, the company was unable to provide a solution for my HVAC issues. I invested quite a bit of…read moretime in communicating and trying to give an opportunity for a factual solution to my HVAC issues, but the company was not able to provide any type of solutions. Miscommunication as I was told I needed a new Furnace by one person at the company and another person at the company said I do not need a new furnace. Months later and I still don't have any solution for HVAC issues. They've been at my house multiple times, but have yet to provide any concrete information to fix. The suggestion was to add return registers, which "might" fix the problem. I consulted a different company who suggested I have factual data with a solution to my issues which Ward was not able to provide. After communicating sending a few emails and yet to hear back via phone they stated they are not interested in the job and have declined it. I requested a phone call to put a team around my project and never followed through by this company.

We started calling Ward Heating and cooling after a recommendation and are so happy we did…read more Initially, they serviced our furnace and hot water heater and eventually, our 24 year old AC failed and Ward was there to help us out. Tom and his crew have been there for us for over 2 years now and we highly recommend them. Full service Fair prices Quality work and materials Kind, thorough, well trained professionals.

We hired this company to install Mitsubishi Split Ductless air conditioners. The units in the…read morekitchen, den, and guest room worked beautifully. The unit in the master bedroom was problematic from the start. The bedroom would not cool off. We wound up putting in a window unit while we waited for them to return. The master bedroom unit was the furthest from the original condenser, and we think that the length of the piping was not efficient and that is why the room would not cool off. They installed a separate condenser just for the bedroom. (Generating 2 separate fees every year for maintenance) Periodically, the unit would tick so loudly it would wake us up. They came back out, of course we could not re-create the issue, but they didn't even bother to take a detailed look at the unit to see what was going on in with the bedroom unit. The tech got nasty with me, and was very condescending. When we called them to schedule the yearly maintenance we were told they were out of business. We hired another company who came out. The tech took the unit apart, cleaned it put it back and the unit stopped ticking. All the technician did was clean the unit and snapped everything back into place.

I did not end up using their services, but this was the only business (of at least 9 that I called)…read morewilling to come out at 9:30 at night to fix my furnace when I had no heat. They even talked to me about prices and while they were willing to come out, advised me to try to wait until morning as it would cost me at least $100 less if I could wait. When they did not hear back from me, they called me again at 7:30 the next morning to see if I still needed someone to come out! We ended up going with someone who specializes in our particular boiler, but I would have gone with Airtemps if we hadn't found them. Great customer service!!

I had this company perform the regular maintenance and cleaning of my two oil burning furnaces and…read moreone oil burning hot water heater on October 22, 2025 at a cost of more than $500. On January 30, 2026 I had an oil tank service company inspect my system where there found a drip coming from one of the oil burners. There was no "active" dripping indicating that it was a very, very slow drip that had soaked the absorption pad placed under the burner by the J.P.Parks service technician three months earlier. After contacting J.P.Parks regarding this, their response was less than satisfactory, blaming me for not regularly inspecting their work for proper performance, and telling me that there would be a $160 charge for them to correct the leak. (See text message screenshots). Apparently, if this company is used, the customer is responsible for assuring the work has been properly performed, and is responsible and liable if it has not. This company also scheduled an oil tank service appointment with me and then blew me off with no explanation in the middle of the worst weeklong cold snap we've had in years. UPDATE: 1/31/26. So I had to have another company come to service the burner to fix the leak. The technician showed me the "gun" which is where oil is atomized for ignition, and is the most important part that needs to be properly cleaned when maintenance is oerformed. The technician states that this piece was not properly serviced three months ago as it is caked with dirt accumulated over a much longer period of time. (See photo)

My furnace failed on the coldest day of the season. JP Parks responded and were able to quickly…read moredetermine the cause of the failure and resolve the problem. My thanks to them.