We've used them for years and they are always trustworthy and reliable. Our first home was built in 1921 and the original plumbing burst. It was a big job and we worked with many employees and all were great. We later moved and in a rental had experiences with other plumbers that were not great. We later built a home and used a plumbing team that we thought were great but we've had constant plumbing issue. We finally called RJ Carroll to take a look and it was not properly laid out hence the constant issues. Highly recommend. read more

We needed to have our back flow prevention tested and RJ Carroll was a recommendation from the Santa Barbra.gov website. I called and spoke to the receptionist to schedule an appointment and emailed her pictures of our testing card. She could not schedule the test for some reason but said someone would get right back to me. Four days later I still hadn't heard from them so I texted them and they said someone would get right back to me. Five days later, no call back. I called a different company and they scheduled my appointment for the following week. Horrible customer service. I'm glad it wasn't an emergency. read more

Stuart Carroll and his crew are the best in Santa Barbara! They provide very clean, professional work.

I wish that I could give them 0 stars! We're literally dealing with a supposed plumber being sent over, and claiming the most ridiculous scenario as being the cause, and that we would need a carpenter to help remove one of the garage overhead fluorescent lights because that's where he believes is the location of the cause of the upstairs toilets water coming from underneath the wall in the garage below. Well let me tell you something R J Carroll. Today the real problem was fixed in 2 hours expertly, and efficiently by a real veteran plumber who knew exactly what to do as soon as he heard what the problem was. I noticed that you have some real rotten reviews, and I definitely sympathize with them. My biggest regret was not checking your company out thoroughly before having you come over. Since 1930? Time to permenantly close shop! read more

R J Carroll employees from the initial phone call to the completion of the project are excellent. They are friendly, courteous, timely, and efficient. They even call you when they are on their way for the scheduled appointment. read more

Ramon came out to fix a leaking kitchen faucet. He mentioned to me that the replacement faucet was not of very good quality. I purchased a higher grade faucet. I appreciate his honesty , competency, and politeness. read more

Scott Carroll, the owner, was scheduled to come to fix plumbing problems twice. Both times I was called at the last minute to reschedule. The third time a nice young man showed up, not Scott Carroll, but was unable to fix most of our plumbing issues. He suggested that I make an appointment with Scott Carroll. I rescheduled for 8 am the following week to have Scott Carroll estimate a cost for a water filtration system and fix some minor plumbing problems. Based on his history, I called the day before to confirm. At 10am that day he arrived. I told him he was 2 hours late. Rather than apologize, he responded with "I don't need to hear this bullshit" and he left. I can't say their work is good or bad, but I would never reccommend a rude and totally unprofessional plumbing company like RJ Carroll and Sons and especially Scott Carroll. read more

we Have used them frequently for almost a decade always great service. Great family company.

Paid $860.50 to stop a toilet from leaking. My husband was the one who finally fixed it. I called specifically about the following matters: one toilet backing up too frequently, another toilet leaking, and a sink faucet leaking. While there, the plumber did something which was supposed to help stop the toilet from stopping up. He told us he could not fix the sink without a replacing a valve which he didn't have. Did he go get this valve and come back? NO. He turned down the water pressure and said it would help. He looked at the second toilet which was leaking, simply told my husband how he should go about fixing it, and he left. BTW, I was the client that made the call, not the man in my house. But instead of checking in with the CLIENT, which was me, he just left. And the toilet KEPT overflowing after his visit. THANKS FOR This USELESS visit cost me $212 --- what a huge waste of my money and time. I called AGAIN hoping to get all the things fixed that I had originally called your company for, given that first plumber had fixed NOTHING. This time second plumber came. He did actually stop the toilets from overflowing - which was his only success. He tried to stop the other toilet from leaking by adding a second seal, which failed. GUESS WHAT? My husband watched a YouTube video, paid $20 for a kit to rebuilt the whole interior (all in 30 minutes, including the video); now it works perfectly, with no leaking at all! Both plumbers told me I needed to BUY a new toilet, and the second one was only too happy to coordinate and do that work for me. Oh, and my SINK faucet now leaks faster than EVER. Then second plumber told us the water pressure was too high, and turned it down (which had been turned up by first plumber the previous week - seriously?). Then, while I was trying to work on my computer (you know, for my job), he spent nearly 30 minutes trying to upsell me on new toilets and a new sink/vanity and how skilled and happy he would be do the work for me. Yes, he was quite a talker. I was billed for those 30 minutes. They charged me $50 to listen to him try and sell me things I did not want or need. I called the office manager, explaining this situation, she told me she would talk to "someone" and get back to me. NOPE, no one reached out to me. I still received bills that were at the full, original price in the original statements. I was a customer for 12 years. read more

Great service and some of the best knowledge In plumbing . Best in Santa Barbara area read more

They've always done fantastic work for our business. Dealt with the City, permitting, etc. They've always been prompt and very communicative. Employees are respectful and responsible. These guys are a pleasure to do business with. read more

It is so rare that I encounter a business today that simply cannot be trusted and is utterly unreliable, but that has been my experience with RJ Carroll. You cannot trust or rely on R J Carroll Plumbing. I booked an appointment several days in advance, and my credit card pre-charged to confirm the appointment. I stayed home from work and our house was "shut down" for a very complex septic tank repair that required several experts. RJ Carrol and Sons called 30 minutes before they were to arrive to begin their phase of the work and cancelled my appointment with no explanation and no apology. When I asked if they had arranged for a substitute they were surprised and said no and when I asked for a referral they gave me a gave me one name and told me to look up the number. When I expressed my frustration at their flip response to my distress, R J Carroll hung up on me. Now I am out many hundreds of dollars for paying the septic pumping service and missing a day of work to coordinate the repairs. Rude, unprofessional, inconsiderate and simply not nice. read more

June 30, 2010. R. J. Carroll called to fix our blocked kitchen drain. Pipe under sink was disassembled and unclogged. July 13, 2010. We receive, and pay, invoice for $111.33. July 25,2010. We find water under the sink, see that the drain pipe previously worked on by Carroll has fallen apart. We call Carroll and drain is repaired. This was a fix of their previous work, so we assume there will be no charge. August 3, 2010. We receive an invoice for $142.63. We complain, write letters to Carroll, and file a complaint with the Santa Barbara Better Business Bureau. August 16,2010. We call Carroll again, and they say they will reduce invoice by $51.00, to $91.63. Further negotiations go nowhere. August 30, 2010. We pay the $91.63 under protest, and notify Carroll that we intend to file a suit against them in small claims court. October 7, 2010. Judge awards us half of the disputed payment (I thought). But the entry of judgement mailed on 10/12 says we get zero back. Carroll's position: (from their letter of August 24, 2010) "...sink waste tubing was too long (and not to code) and was probably part of the reason the drain tubing kept [my emphasis] separating." Fact #1: tube had never previously separated in the 16 years we have lived in the house. Fact #2: tube had not separated when drain was clogged on June 30. Fact #3: tube has not separated since it was properly assembled on July 25. In other words, tube separated exactly once, after the original "repair." read more

For several years we had satisfactory service but the latest plumbing service we were grossly overcharged for the time the plumber supposedly was here. I called several times to speak to the manager hoping to correct the billing error but never reached her and never got a return call. I finally paid a portion of the bill that I thought was fair. Since then I never heard from them, apparently they accepted the lower amount. It appears there has been some management changes or internal problems. read more

I have always had terrific service from RJ Carroll including getting an emergency standby appointment. I have had them replace a toilet and also a garbage disposal. So far reasonable pricing and good service. read more

They came after dark to my apartment. I had no notice from the landlord, and when I asked what he was doing he couldn't really explain himself. I asked for a business card and he couldn't show me one. Very unprofessional and creepy to say the least. My mom was about to call the police. read more

They will charge you for their mistakes and blame it on you. Very unprofessional. I won't use them again.

I agree with the Review above. These guys are actually scary. They do the work and if there is something that we wanted to bring up, they would stare at me then tell me that were definitely not going to change it. Terrible customer service! This is an old SB company that has obviously gone south since the "sons" to over. Steer clear! read more

Had a tree root problem. They were prompt, helpful and did quality work. They even problemsolved to save me money by trying something that fixed a related problem without spending hundereds of dollars. Diagnosis was immediate and thorough. Quality work with no further problems has been accomplished. read more

RJ Carroll & Sons provides absolutely horrible service and is the worst plumbing company in Santa Barbara. I have hired a lot of plumbers during the 50 years I've lived in Santa Barbara including Lewis Plumbing, Carroll Plumbing; and even Roto-Rooter did a great job for us. We asked RJ Carroll and Sons to fix a gas leak in the back yard and they explained it would cost $55.00 per hour for the trench/digging and $70.00 per linear foot to replace the gas pipe. There was only 6 feet of pipe to replace and they billed us $1260.53 which parts were only $109.54 of the bill. The worse part is they didn't even fix the gas leak problem, nor did they test the line to see if it still had a leak. They explained we needed to be home to test the pipe and no one was home. My wife was home the entire day and even asked the workers if they would like some water, which shows they're not honest company either. On top of it before we got the bill and before we knew they didn't fix the leak we asked for an estimate to replace all of the gas line in the back yard. Their estimate came in at $9,850. After we found out they didn't do the job we asked of them we received other estimates. One of the companies I mentioned above (not Roto-Rooter) came in at $6,800, $3000 below RJ Carroll and Sons. Not only do they provide horrible plumbing service and customer service, not honest they are way over priced. their owners are dishonest and their services are completely over priced. read more

I needed a drain line cleaned out so I called RJ Carroll. I asked specifically what the charges would be and tried to make sure there were no hidden "trip" charges, etc. We agreed to a price (the 'everything included' price) and made an appointment. They showed up, cleaned out the drain, and I gave them a credit card. When I got my statement at the end of the month, I discovered that they had charged me more than the agreed amount. When I called to question the amount -- the 'office manager' said that the plumber had *forgotten* to add other necessary charges to my bill. These included a "machine charge" because I didn't provide MY OWN DRAIN SNAKE to clean out my drain, a "misc charge" which she explained was for the two blue gloves he had to put on to keep his hands from getting dirty. When I pointed out the conversation I had BEFORE they came out -- where we discussed the TOTAL cost -- she got very rude and claimed that the plumber told me what the charges were and that I must have just misunderstood him. DO NOT use these yahoos. Thankfully I saved the invoice the plumber wrote that didn't have the machine charge and glove charge. What a hassle. I called my credit card co and eventually got the extra charges taken off. Call somebody else. Don't waste your time. read more