Friendly people, but beware of communication negligence and added unnecessary costs (in my opinion). And, when asked about having/seeing said replaced part, it's already been tossed. Coming from fixing my own vehicles to now not and relying on others to help, this establishment has left an unsettling taste in my mouth. Fix your phone problem then, be sure to ask if you can toss what isn't yours, be clear on parts being replaced. read more

My daughter was in an accident on 6th and fond du lac avenue and RK Motors was timely in picking up the car to be towed (even though my location was inaccurate), helpful to a young person and concerned that they were ok. And helpful in the situation overall! I would recommend them highly!! The gentlemen was amazing. Thank you! read more

Service was quick but the pricing and mechanics were a little sketchy. They denied the coupon that was on Yelp at the time for $10 off your first service which I thought was interesting. The cost for the repair seemed to come from his head and I wasn't given an estimate before I arrived although I did ask. Overall I got what I needed but I don't think I'll go there again. Mechanic was impatient but still answered all of my questions. read more

Emissions tests done quickly, no long waits, personal very friendly.they are also full service repair and daytime towing

I have been a customer for many years. They are trustworthy with reasonable prices. They do quality work, won't sell you unnecessary services and if something needs to be done at some point in the future, they aren't going to tell you it needs to be done now. For example, they let me know that my rear brake pads would need to be replaced at some point but monitored them over a few oil changes and I got almost another year out of them from when they first told me about it, and it was also nice to know that the expense was coming at some point so that it wasn't a surprise. Grateful for them! read more

efficient, skilled & honest - a reliable & reasonably priced auto shop. highly recommend!

I went here because it was close to my job & had work done by them a few years ago just to get ripped for a lil over $600 just to have the same issue. Received a text from them asking about their service I responded having the same issue never heard from them again. read more

What a scam! Scam scam scam. All their positive reviews are from free quick emissions testing-- do not trust this place. Went in for brake work. My front right side was making a squealing noise. They said I needed an overhaul, which made sense because it was a new-to-me used Sienna and I had already put some miles on it. I got the call -- $950 -- seemed steep but included front rotors and back drums. OK. Probably on the high end. Idk. I get the vehicle back and it seems fine. Tony even texted me "James this is Tony the owner. How is everything?" How nice. I said seems good so far. A day later it starts making that same squeal in the front, again after 150 miles. I texted Tony back. No reply. I returned a couple days later and said, "what's going on here." ETC. They said they'd look at it free of charge. Cool. They call me and say, "We don't hear anything, maybe it was just wet." I say try again. They say, "Nothing." OK that's weird I thought. I get the vehicle back and it's still squealing up front. On top of all that, it starts rumbling on the freeway anywhere faster than 70. I'm livid. I march into the shop. Tony reassures me he'll take care of it. He gets one of his mechanics to ride along with me. I take him on the freeway to get that rumble going even. He says he hears the noise and the rumble. I take it back to them as Tony promises to fix the problem. Every time I have to take the vehicle in I lose a day of work as well. He calls me and says they've figured it out. "That noise is a bearing. We can replace it, we have the part here. We won't charge you any labor since the wheel is already off." $300 stupid dollars later. Jesus fucking christ. It's still squealing and still rumbling on the freeway over 70mph. I call Tony. He says it was to fix the noise his mechanic heard, a grinding in the back. At this point I'm ready to call the cops... I go back in. I'm like Tony, the noise I brought my car in here 3 months ago is still happening. At this point you've gotten me for almost $1300. You fixed shit I never asked you to. And I still have the same problem. I drove Tony around, on the freeway so he could hear the rumble... the very obvious squealing etc. He was like, bring it back in I will fix it. I said, "What do you mean when you say that? Because you already got me for $1300? And you haven't fixed anything. I'm just supposed to trust you? Why would I trust you?" He's looking at me, I'm like, "Dude would you trust me? If we were in opposite seats. He said, "no obviously." LMAO all you need to know He said, please just let me get it back into the shop. That was 6 months ago. Now that squeal that never went away is grinding. I'm going to take it in to him next Tuesday. Wish me luck. (this is kinda a self-own... like how do you let the owner of a place take advantage of you so thoroughly. TBH I'm not sure. It's close to my house and every other shop was operating 3-4 weeks out because of covid shortages etc. Like I said I need this vehicle for work... there are a lot of reasons... what an important lesson here. read more

Just stopped by today for the first time for a flat tire. Despite being quite busy, they took care of it very quickly and at a very good price ($20). I will definitely return. read more

I had alternator belt issues during a major snowstorm, called late in the day, I also needed a tow. The were there before 7 am, called and gave me the price and told me what I needed, very reasonable price, was done by 9:30 am! I was very pleased, also sent a text 2 days later to check and make sure all was well, never had that before..I found my new mechanic!!! read more

Rescued me the evening before Thanksgiving. Billy Harlow was the driver who picked up my only 2 week old Subaru and took it to their lot as nothing else would be open for a few days. Kept it safe until it was transported to the repair shop. Very helpful and nice. Alleviated my concerns as to what to do during this tragedy!!!! read more

It's rare that a place does work for less than you were anticipating and do exactly what they tell you they'll do but this place definitely delivers on both of those. I got a tow from them when my car wouldn't start. They towed me back to my apartment, and the driver told me that if I decided to get my car fixed at their shop then they would have the tow fee. He was apparently mistaken but they honored that promise regardless. It ended up being that the cylinder in my steering column was bad. They replaced it quickly and labor and parts were all less than $400 (I drive an Audi so that's incredible because everyone always upcharges!) No complaints so far! The work seems solid. read more

I've been going to RK for about three years now and their service is right on and well done. Their diagnoses have always been correct and their workmanship topnotch. They do not have the fancy waiting area like a dealership bust they are a SERVICE business not a showroom!!! I'd recommend them to anyone who wants quality service, easy to get appointment times and friendly staff. juanita malloy read more

RK Motors delivered exceptional service in an extreme time of need for me with courtesy and kindness. I didn't know they existed before this but I will sing their praises to everyone I know. Winter in Milwaukee is brutal and it seems like every year in an arctic blast I have car trouble. I tried to escape the issue by getting a new car this year. Nope! 8 days and 200 miles into new car ownership the 30 below windchill broke my car's starter. On what was probably the worst day of the year for getting a tow truck...it was a 4 - hour wait. But that was communicated to me and I could salvage some of my day that way. I went to work and came back to meet my tow truck driver. He helped by keeping me in the loop, letting me know where he was and when he would be out to take care of me. RK sent the smallest tow truck to me so we could maneuver in my cramped parking lot. He was excellent with hooking up the tow equipment. I climbed in and together we rode to the dealership in one of the coldest, messiest driving days in Wisconsin driving history. He took excellent care of me and my car and I was very grateful. When I got to the dealership he dispatched me inside to work with the service reps and that was the last I knew. The dealership must have signed the invoice, etc. As I look back on that frustrating difficult day I so aporeciate the excellent service, courtesy and kindness my tow truck driver and RK Motors extended to me. Thank you for your professionalism! read more

I've used RK several times. They are always speedy and reasonably priced. However, the last time I took my car in, it was for some brake work. I told them that I was taking a road trip down south and asked that they look it over. I experienced some alignment type issues on my 10 hour drive down (shaky steering wheel, rough ride). By the time I got to Memphis, my car was making a crazy noise and felt really "wobbly". I pulled off the interstate and realized that my back wheel was about to come off. Lug nuts were extremely loose, like 1-2 twists from coming off. The folks at RK were the last people to have the tire off. I am sure that this issue was due to negligence on their end. read more

Very nice people and great service. However 2/3 of the employees in the garage and front office were not wearing masks or social distancing. When I asked as politely as I could, feeling awkward, if there was a safe place for me to wait, where folks were masked up, I was told I could step outside where it is 29 degrees. read more

Went to RK Motor for my emissions testing and they were super fast and nice. I was in and out in about ten minutes max. When the mechanic saw I was having difficulty backing my car out he went and helped me make sure nobody was coming. I was really impressed. read more

Good. Honest. Wrench. I've been a satisfied customer for years, several fsmily vehicles. read more

I work near them. One sunny Friday afternoon I was headed west on Nash Street Approaching Holton Avenue. One of their flat tow trucks was parked facing east on Nash Street right near the garage, the driver had his drivers door open and I could not get by. I sat there for a few moments and then I beeped my horn the driver became very agitated towards me and wanted me to get out of the car and fight with him read more

RK Motor was the provider for my insurance service. RK Motor driver was friendly. Truck was new and clean. Would call them direct if I didn't have the benefit. Very professional. read more

RK MOTORS is a cars dream, SUPER SERVICE. The owner, Tony puts customers needs R & K's 1st order of business. His staff does the same and makes you feel, extra good about doing business @ R & K. Great auto repair service for all makes of auto/trucks. read more

I stopped in to have my car emissions checked. The staff was friendly and efficient. It only took a few minutes, and they treated me as a valued customer. Because of this experience, I will now consider repairs and maintenance at RK Motors. And, I will certainly recommend RK to friends for automotive work. Their kind service brightened the day. read more

I have been a customer for many years. My car and I love their service. I have always found Tony and the employees friendly and helpful. Thanks to R.K. for keeping my car in good condition for a longer time than I expected. read more

I went to RK because Dennis from Habhegger sent me there - the best recommendation you can get. The mechanic was amazing to watch - he listened to the car with a stethoscope to diagnose the problem. We feared we were in for a $1600 turbo repair, but it turned out to be a much smaller, $400 job. They could have told us anything, but they were honest and careful. read more

I used RK for towing my car recently when it stalled out. Both times the RK guy was fast and reliable. He did a brief test and told me that the car needed a fuel pump. Great. So I took it to a repair shop that kept the car 2 days but could not figure out what happened. When the car stalled out a few days later with the same problem, I had the car towed to a different shop. RK guy was right on time and then went on his way. Sure enough, it was the fuel pump and the pipe leading to the pump was all corroded. But without RK I would not have known anything. read more

I requested a tow thru my roadside assistance program and RK was sent out. They were on time and solved my issue saving me time, money and hassle. This kind of integrity will have me recommending them to anyone I can. Thank you! read more

I have been going to RK for about 10 years with three different vehicles. I have had small jobs (oil change) and large jobs (timing belt/water pump) and all jobs are completed in a reasonable amount of time (slower for big jobs of course). I have never had a problem that wasn't resolved quickly to my satisfaction. I've never felt like I didn't get my money's worth. read more

The staff at R K Motors have been servicing my small fleet of vehicles for over 10 years. There are many places I could go for service. They are my first choice. read more

I am a longtime patron of RK Motors. As someone who knows next to nothing about what is under the hood, I count on RK Motors to keep me safe, with many miles of trouble-free driving. The staff is always courteous and reliable, telling me ahead of time what lies "down the road." For example, I went in for an oil change and license plate renewal check last week and Tony told me that the front brakes look a little thin--no need to take action right now, but to plan on this. Last summer my car ran out of steam as I left Lannon--a long way from home. It just quit, for no apparent reason (hey, I did NOT run out of gas!). Of course, RK Motors is on my speed dial, and someone came promptly. I had a ride home to my front door in the tow truck! It was great! I felt like the Queen of the Road--although it is not an adventure I want to repeat in the future. All good wishes to the crew at RK Motors from Lolly who has the old blue Subaru.... read more

Do not get your car towed by this company unless you're out of options and enjoy waiting. A half hour turns into an hour, that turns into an hour and a half, etcetera, etcetera. Rude guy on the phone and they can care less on customer satisfaction. Terrible. Next time my car needs to get towed I'm not letting my auto insurance company send them. read more

I love this place. They know me and my car, and I have every confidence that their goal is to keep me safe. They always have time for me. Their work is excellent. read more

I took my old Hyundai to my usual mechanic to fix my heater. I was told that part was discontinued and nothing could be done, how about I buy another car? (My mechanic also sells cars--conflict of interest?) Then I took it to R K Motors and they just manually switched from A/C to heater as I had originally asked and now I have heat for the winter! Oh yeah, and they charged me 0 dollars for their help. Will definitely make them my go-to mechanics. read more

We had problems on May the 10th with a car we just bought. Road side assistants was a huge pain. you can't buy a car without Insurance.. had to pay cash to RK Motors to have the car towed to our home.. now we are trying to have a invoice that reflects the payment of 93.00 .. If I have to keep all of my life in order please everyone around me better have the T's crossed i's dotted and everything in place. we had to pay twice that night to have it home. now I need a completed invoice to have my insurance pay us back. the driver was a great gentlemen... read more

Terrible customer service. Doesn't take responsibility for any wrong doing. Dropped off my car and left it in neutral, doors unlocked and windows down. Car was mishandled and front bumper was damaged. They won't take responsibility for anything. My wheel popped out of my ball joint and I called Progressive to set up a tow with my roadside assistance. They sent R K Motors to tow my car to the car shop I chose. I waited on site by my car. Progressive said I would have to drive with the driver to the car shop and when I told the driver I was informed to go with he said "no, I have it handled I just put your keys in the drop box, we have towed to O'Reilly Motor Cars several times." Progressive called me when the tow driver arrived at the car shop and asked if it was ok to park the car on the street and I informed them this was fine since that is normal procedure when car shops are not open. I called O'rielly Motor Cars in the morning the next day and they said they had my keys from the drop box but could not find my car. After multiple calls, I found out my car was towed to the city tow lot only a couple hours after it was dropped off by R K motors because a police officer deemed it "obstructing a traffic lane" and it had to be towed immediately. I spoke with the police officer and she said multiple people called in an abandoned car in the middle of the street that looked like it had been stolen and ransacked through with the windows down. Myself and the officer are assuming it was left in neutral and rolled out in the road. I called R K Motors to speak to them about the situation and ask if they would meet me at the tow lot to get the car transferred back to the car shop since it was their wrong doing and also asked if they were going to reimburse me for any of the 60 dollar parking ticket or the 125 dollar fee to get my car released from the tow lot. The owner Tony Kandarapally said absolutely not and hung up on me. I called back again and said if he wasn't willing to work with me I was going to call my insurance and file a complaint against him and he said WHOOPTY DOOOOO and hung up on me again. I set up another towing service through Progressive and went to the tow lot to pay the fee to release my car. When I got my car out, THE WINDOWS WERE DOWN AND THE DOORS WERE UNLOCKED. Also, there is now 500 dollars worth of body damage that either happened when R K motors was putting the car down on the street and doesn't want to admit or the second tow driver that came to get it ended up damaging the car but they had no idea the car's wheel was hanging off. STILL RK motors wrong doing that a second tow truck even had to come. Again, the owner refuses to take any blame for this. Imagine the frustration and disappointment you already have about the situation and then to deal with an owner who is immature and ill-mannered. When I called the second time the owner passed off the phone to the driver and the driver ADMITTED he may have left it in neutral and might have left a window down. This is not how an owner of a business should ever respond to a dissatisfied customer. R K Motors will get out of this with no consequences other than maybe getting dropped from Progressive, but clearly Tony did not seem to care. They might be able to fix a car at a low price like I've seen other reviews but without great customer service and the willingness to own up to wrong doing, you are not worth anyone's business. read more

I had great tow yesterday after being referred to them via a Liberty Mutual car policy with roadside assistance. I didn't know they do repairs and had already arranged a different destination. I will use them again for tow and service if I'm in the area. The driver arrived in half the initial estimated hour wait, navigated a tight alley on Marquette's campus, helped confirm I did tried the right initial steps including replacing and hooking up a new battery, and took care of the transfer to another shop so I didn't have to follow him. Thanks RK! read more

My wife and I have been taking our cars to RK since 2005. My landlord at the time had a repair done and commented on how honest they were. I have consistently been impressed with the quality of the work done and the price asked. The've worked on my 1997 VW Golf, my wife's 2003 Hyundai Elantra, my 1998 Chevy c2500, my 2006 Mercedes C280 4matic, and my mom's Hyundai Santa Fe. The only issue I have had was a belt that squealed on the Elantra post replacement during wet weather after cold start up. They deglazed the pulleys and all was well (no charge). I continue to give RK my business even after moving to Fox Point (not the closest auto shop). I trust them and find value in their honesty. read more

After my recent experience with RK Motors, I was obviously upset and frustrated. However, they have regained my trust in their business. They fixed the breaks at no extra cost and even towed it down to Chicago for free in order to save me another trip to Milwaukee. Though what happened was a poor example of customer service at first, I will be able to return confident there will never be another incident as before and I am able to trust their services once again. read more

I have been taking my car here for years. Always reliable. I will continue to use them.

I had to have a coil replaced. Had it done and all fine, for about a month when the 'check engine' light went on again. !! Turns out, another coil needed replacement and we decided to replace the other remaining two as well. Again, they fixed, all is well until we drove it more and 'check engine' was on again. I went back and asked how can this be? Checked all four coils and one was not good. They ordered the part and was able to install the next day. I paid nothing of any additional charges other than replacing the three coils. RK Motor I would recommend highly for their honesty, pricing for repairs and local to Riverwest! read more

Tonight I stupidly tried parallel parking onto a giant ice mountain and the mountain won. R K was dispatched as roadside assistance. I was quoted a 90 minute wait. (Which in -10 degree weather is a lifetime.) To my surprise they arrived within 30 minutes! (I KNOW RIGHT?!) Billy Ray is a life saver and because of his professionalism kindness, and the speed of service I plan on going to them with any and all of my car troubles from now on. I seriously cannot recommend them enough especially having just moved to the city in October. Thank You! read more