Bought all my bikes from Naults, first one in 1975, before retiring I bought a 2024 Phantom Shadow,…read moretook it to Windham for a 8000 mile service and it came back feeling brand new! Service was quick, friendly, and extremely thorough. Been Honda for 52 years and Naults is the place to go.

BE WARY of this business‼ I purchased a brand, New CF Moto 675 and paid cash for it. In less…read morethan 2 weeks it stopped running while I was driving and I had to have it towed to my home. I immediately phoned Naults and began working with Matt in the service department and Jeff one of the top managers. Jeff himself told me they would reimburse me for the tow which never happened.... after 37 day they were able to finally pick up bike from my house & determine that it was due to a factory default in which the clutch plates/discs were broken, due to them originally being assembled incorrectly (therefore, they had to replace the clutch). Matt did the replacement under warranty on behalf of CF Moto . they told me I would have to make my way New Hampshire to retrieve my bike, but due to me being persistent on them delivering my bag back to me it finally delivered. Less than 2 weeks later while driving I find my bike stops working again due to the same exact problem. This time it took them longer to come pick my bike up from my house and on top of that they had my bike for over 6 weeks and we're hesitant to do repairs even though I was under warranty from CF Moto-Matt in the service department was communicative when I initiated, but the main manager, Jeff changed his tune and never returned my calls. it was discovered by Matt in the service department that when the clutch was replaced, the first time it was tightened too much which caused. the cable to constantly pull on the clutch release mechanism. (even when the driver's hand is off the lever)-, this prevents the clutch plates from fully pressing together & spin against each other and slip. even though they did take the bike out for the test drive after fixing it-they should've picked up on the fact that it was too tight. once again, hesitant to deliver my bike back I had to finally a week later make my way from Massachusetts up to New Hampshire to retrieve my bike myself. I happen to run into Jeff by walking by and he told me that nothing was ever wrong with the bike. It was just a simple adjustment with. Obviously, he was unaware that Matt the service technician had informed me of much more detail and I have paperwork to show everything. I've stated so far. I asked Matt about the reimbursement on the original toe and he started to stumble with his words and then I just disregarded anything that came out of his mouth after that because obviously. and a con artist. needless to say, I still have my fully paid for bike, which I only purchased.6 months ago and it's been driven under 1000 miles and is not working order. please be aware of this location and especially this manager because I would really be upset to hear anything like this happened to someone else.

They did a great job mounting and balancing my motorcycle tires. Although rather messy outside,…read moreseems like they know what they are doing.

This is a great family shop for your basic motorcycle repairs and inspections. I went there for an…read moreinspection and took me right away. Fast and friendly, after my inspection I asked if he had any fairing screws for my bike and he was reaching for them before I finished. He gave them to me free of charge and saved me from buying $4 OEM screws. I will be going back when I need my brakes bled or new tire put on.

Always a pleasure talking with Al and the crew. No better place to take your bike! Thanks for all…read morethe years of great service!

I have purchased two brand new bikes in under a year from Cycles 128. The dealer was in my new…read morehometown, so I wanted to support them as well as capitalize on the convenience of their proximity to where I live. The first bike was a brand new 2017 Kawasaki Versys X, but it was at their sister dealership in Arlington (Cycles128 doesn't sell Kawasaki). My salesman at the time was Billy, and he was able to have the bike transferred from Arlington to Beverly for me, and I hadn't even put a deposit down on it. yet. This was based on a phone call I had made while on vacation in Costa Rica. Convenient! The whole process was easy, painless, and very relaxed. There was never any pressure or upselling, and it never felt predatory as vehicle sales so often are. Fast forward to just under a year later, and I decided to upgrade to a Suzuki VStrom 650. This time I had the great pleasure of dealing with Ellen Petrilli and Rick Brandano. Yet another chill, great experience. I told them right up front what I was looking for, and with that knowledge, they showed me other alternatives to consider but never discouraging me from my original goal. Their inventory is incredibly vast and a virtual candy store, and I was glad for the other options that were shown to me. I had my heart set on the VStrom, so we got down to business. Worth noting was a little hiccup on Suzuki's part, as their manufacturer website claimed that there were certain accessories included with the bike that tuned out not to be. Not a concern because Rick and C128 were on the case and miraculously got Suzuki to make good on their claim. They didn't have to do that, because most dealerships would predictably claim their hands were tied and just shrug it off. But not these guys. They totally prevailed and saved the day. That I will never forget. The numbers part of the operation was handled by Brad, with whom I had worked with on my prior purchase as well. Another great asset to the company. I now half-expect people to yell "Norm!" when I walk into the place now because I dealt with a lot of people and they're just a warm bunch. Just awesome.

Definitely hands down the worse place to get maintenance done. I dropped my jet ski off on a…read moreSaturday and picked it up on a Tuesday and looks like nothing was done to it. It was in the same spot where I dropped it off. I brought it home and had a buddy look at it and said the same thing. I do not recommend this place. Will definitely not go back.

If for some crazy reason you are thinking of doing business with Mario Marriotti and Middlessex…read morePowersports you best do your research (including calling the Chemlsford Police Dept.) and prepare to be ripped off. My experience with Middlesex Power Sports / Old Outboard Marina or what ever else Mario is calling himself now, was exactly the same as other reviews you will find on the web if not worse. Mario had my boat for no less than...wait for it...4 1/2 years (not months, years). During which time I stopped in many many times to check on its status. I had to stop in as Mario does not take or return calls. In fact most of the time you can't even leave a message as his message are full. Twice when I visited I found he had been evicted from his place and the boat along with most everything else was gone. Tracking him down to his new location was both time consuming and as anxiety packed as you can imagine. At one point he did have it finished (although not tested) and was delivering it too me only to have the back engine cover fly off on rt 495. Mario did not lock the cover down and it was caught by the wind and flew off. This was a truly rookie mistake that could have easily killed someone. This is a much longer story than I have time to write here but after all the pain, anguish and time, Mario ended stiffing me for $200....sigh. DO NOT LEAVE YOUR BOAT HERE AND ABSOLUTELY DO NOT PAY ANYTHING UP FRONT!

I wanted to trust Mario, but sadly he can best be described as a scam…read more He wanted 1/2 up front, fortunately I only gave him 1/4, because 6 months later I still have no engine back on my boat. He is great at providing excuses and stories of crazy circumstances. He will tell you that all the bad reviews are just crazy "liberal" customers that had unrealistic expectations. I read the other reviews and figured I'd give him a shot. Bad call. Don't make the same mistake.

I took a basic welding class to make a barn star at the Garrison Speed Shop in Mendon,…read moreMassachusetts. I have never welded before or used some of the tools and equipment required. The template pieces were all laid out, but that was it. Co-founder Luke had me read and sign all the releases first, and asked about my experience with welding etc. Being a Veteran myself, Luke as well, and the non-profit supporting Veterans and First Responders, he also made sure to ask me if loud noises or anything would bother me. Every step was explained and demonstrated before I was able to do it, and as nervous as I was at first, it quickly went away knowing he took my safety, the safety of others as well as their shop very seriously. Co-founder Ben also provided some muscle when I was unable to bend the metal myself. In just over 2 hours I had sanded, measured, re-measured, bent , hammered and welded together a really cool one of a kind 5-sided barn star. It was definitely something different to do and it was a really cool and fun experience. 5 stars !

From the owner: The Garrison Speed Shop is a 501(c)3 Non-Profit Organization that empowers Veterans & First…read moreResponders to focus on healing and positive living through Motorcycle Recreational & Vocational programs. We raise funds through fundraisers, corporate sponsorship, and through motorcycle maintenance/repair/performance work to the general public. What better than fixing your bike while helping someone who served our country that could use your help? Services we offer: -General Motorcycle Maintenance/repairs -Self-Service Station hourly rentals (free to Veterans & First Responders) -Media Blasting Services -Media Blasting hourly rentals -MIG & TIG Welding -Metal Fabrication/repair Programs we offer: -General Motorcycle Maintenance Clinics -Motorcycle Performance Clinics -MIG Welding Intro Clinics -Advanced MIG Welding Clinics -TIG Welding Intro Clinics -Advanced TIG Welding Clinics -Metal Fabrication Intro Clinics -Media Blasting Clinics Events at The Garrison Speed Shop -Special social events & fundraisers that support Veterans & First Responders -Special Veteran & First Responder Group Trips and events -Motorcycle fundraiser rides -Open House fundraiser events Check out our website, or better yet, stop by and see what we're about!