From my first inquiries regarding a used vehicle in their inventory, Jennifer and Dario kindly and…read morequickly provided all the information and documents I asked for, including the CarFax, their mechanics' shop invoice write-up, and a description of their $1995.00 Bravo Protection Package.
As is likely standard in the automotive sales industry, the online price was astoundingly low, but they add the $1995+tax for the protection package, additional window tinting, plus 'all the work they had to put into it to get it ready.' They were very willing to quickly give me a write up on the OTD (out the door) price, and although they were not willing to negotiate at all, I got it for 15 to 20% under many prices I had seen on CarMax.
The in-person process, including a trip with Dario to an independent mechanic for a pre-purchase inspection, was very peaceful and they did not try to bait-and-switch me or pressure me into any additional products or cost.
Unfortunately, and possibly because the AT&T cellular network was down in Baytown all day, it ended up being about four and a half hours plus the trip for the inspection. Never was I offered any water or snacks, but fortunately had brought my own, and they had some in the waiting room I scrounged. Six hours, all in all, but by no means nerve-racking at all.
I was presuming that I would have at least one instance of disappointment through the process, so I was prepared for that, but only three minor disappointments came about: the salesman did not realize that the independent inspection he had given permission for would be offsite, and I thought for a moment it was not going to be allowed, but he took his own personal time away from the dealership to escort me so that I can get it done. A personal pet peeve I wanted to avoid was getting the dealership emblem glued to my paint job, but it ended up happening nevertheless, despite my request--SOP I suppose, and my salesman could not watch over it when it was in the mechanics' shop getting a lightbulb replaced and final cleanup- - and it was applied very straight and centered. The vehicle was immaculately clean and in super great shape, but when I opened the hood, the engine bay was not grimy at all, but definitely dirty and dusty, and despite being told that it would get washed, it did not by the time I needed to leave.
Although I do not know how it would go if I were to put any claims against the three month warranty or the protection package, I would recommend Bravo Nissan, Dario, and the other staff for anyone looking to make a well-researched vehicle purchase, thank you very much.