We have had lots of root problems in the nearly 40 years we have lived in Wheaton. We finally found…read moresomeone who can explain what is going on clearly and give us a reasonable rate for his services. Tim and crew showed up when he sad he would, did what he said he would and is my new "Rodding guy"! We will have him back regularly to insure our drains are all doing their thing! Thank you, Tim and crew. For your prompt, honest service!

Great company! I had an issue with a ejector pump in the basement. Called this company,, Tim came…read moreout quickly. Great price, great service, very neat. I would highly recommend this company to anyone with sewer or drain problems. Thank you so much Tim! Glad I found you guys!

My wife owns a two multi-unit buildings in Pilsen Chicago and has a long time plumber with whom she…read moregrew up. He is an incredible tradesman and always our preferred choice where his services are warranted. We, however, live in Winnetka and this is outside "Armando's" service area. He, however, recommended HT Strenger to us and we are extremely happy that he did. We experienced a leak behind a kitchen wall that another vendor purported to fix yet to no avail so this was a re-do. David of Strenger reported precisely on time and opened the wall as if he was instead a laproscopic surgeon, unlike the previous failed vendor whose access hole/port was four times larger and created a mess that required the acquisition of a drywaller and several hours of collective inconvenience. The first failed plumbing contractor billed in 15 minute increments and, if I am not mistaken, so did Strenger, with the difference being the former's "efficacy coefficient" was zero. Stenger's work lacked the haphazard, sloppy and careless inputs of the first acquistion, one of those "always on the radio" suppliers whose name a collegue supplied, and who regretfully I called, as the job seemed perfunctory to say the least. Unfortunately, my belief of the strong inverse correlation that exists between a company's propensity to run obnoxious radio ads and its tendency to screw up the simplest job remains. Neither my wife nor I believed it necessary to ask a real plumber for a more proximate recommendation ("Armando, who would you hire if you lived up here" was indeed the targeted vernacular) but such is the world in which we now live. Another reviewer apparently thought it strange that the company requests "five star" reviews post completion. David made the same request but I construed this not as a plea of desperation inasmuch as affirmation that one would be forthcoming IF and only IF, we felt comfortable rendering such. Strenger's management, unlike the radio advertisers, seemingly understand that loyality, and the ability to thus eschew spending thousands of dollars or whatever these others pay on psychobabble laden. platitude filled ads, comes from telling customers what you will do and for how much, doing it as promised and then billing appropriately. We now have two favorite household plumbers with Strenger being our preferred provider up north. It's just a shame, however, that it takes typically two suppliers, both requiring remuneration, to acquire one good outcome. Strenger made write all that was wrong and I am very grateful for its excellent work. You will be too.

Similar to the review from August 2025 - Had HTS rod my main sewer line. Was told that the charge…read moreis $275 for first 30 minutes plus $105 for each succeeding 15 minutes (2 man crew - again, seems excessive for simple rodding). From the time they arrived to the time they left was 1.5 hours. Somehow an "extra" 15 minutes was added on though my doorbell cam clearly shows when they arrived and when they left. I called the office and they said that time starts when they arrive, not when they start work. I disputed the timing and was told they could pull the GPS records from the trucks and the tech's phones. I asked them do so to justify the extra charge. No response - 3 weeks later. I used HTS on complex work in the past and they always did good a job, but I would never again ask them to something of this nature. They're over market priced, shady time keeping practices and poor customer service. Update: Didn't mention that somehow they slipped in a $75 "camera fee" that wasn't mentioned when I called before the service. HTS did call me (left a vm) and stated that they checked their records and the "timing was slightly different" from what I reported. It was enough to run into the next 15 min. window because they start the clock when they arrive, not when they start work. Wholly unsatisfactory all around for me. As stated above, they're not the right contractor for this kind of work.

A pipe burst in my basement on a Sunday morning. I called several well known restoration companies…read moreand had to leave messages. Nu-Gen actually answered the phone! They came within an hour. Then sent a crew to mitigate damages immediately. Sean was the "crew". He worked so hard and quickly tearing out soaked padding and carpet, setting up fans and plastic walls to contain the area. Ni-Gen has been over everyday to ensure the humidity etc was going down. Very professional and great customer service.

Horrible! If I could give less than one star, I would. We called Nugen for a pipe burst…read more12/24/2022. Yes! 2022! And we are still dealing with the damage they caused and trying to get a resolution for their completely inflated, unnecessary charges and unnecessary demolition. The renovation is still not complete due to all the out of pocket expenses we have incurred to put our home back together. We have had 2 other restoration companies as well as 5 adjusters verify that what they did in our home was completely unnecessary to midigate my pipe burst. Nugen assured us they would work with the insurance company to get all damages and reconstruction covered. They did absolutely nothing but make the situation worse with the insurance company with their arrogance and refusal to speak with them. We are left with a lean on our home after 90 days and out of pocket expenses of over $10,000. As if dealing with a broken pipe is not enough, Nugen will just make a very stressful and horrible situation worse. I have found that we are not the only one they have done this to. PLEASE! Dont let them into your home! I would not want anyone else to have to go through what we have and still are going through with Nugen, a year later!

We were in a pickle. Had a clogged pipe that leaked all over our basement. We had to get a new Cap…read moreand they had to rod out the huge drain from my kitchen sink and dishwasher. They worked tirelessly for over 6 hours and didn't make us wait. Dan and Brett. Great guys! We've had a lot of bad things happen this Month but our plumbing works great! Thanks!

I had amazing service from Brendan today on 7/3/26. My sump pump failed and he quickly assessed the…read moresituation and replaced it with a new battery backup as well. I really appreciated his knowledge and the value provided. Thanks Brendan!!!

Everyone at Forever Restoration is so knowledgeable and understanding. I have water damage and…read morenever having this problem I did not know where to turn. All the employees at Forever Restoration were there for me explaining the whole process. Sam and Mike were exceptional to work with along with Kevin and Luca. They worked directly with my insurance company which was a great relief for me since this was a new experience. Thanks to all of you for your help.

Forever Restoration Services turned one of the most vulnerable moments of my life into a long,…read morepainful ordeal. When the water leak happened, I was already overwhelmed and trying to keep my home together. Instead of helping, they inflated the invoice, made promises to "work with me," and then abandoned those promises the moment it mattered. While I was still trying to understand the charges and negotiate in good faith, they sent my account to collections. No warning. No compassion. Just pressure. The collection agency demanded the higher amount, even though the contractor had already issued a revised final invoice. It felt like I was being punished for simply asking for fairness. For more than six months, this situation weighed on me every single day. The stress, the fear, the feeling of being trapped between two companies who didn't care about the impact on my life -- it was emotionally exhausting. I felt threatened, cornered, and completely alone in a process I never asked for. I eventually paid the settlement just to make the nightmare stop, but the emotional toll was far greater than the financial one. No homeowner should ever be treated this way. I cannot recommend a company that chooses intimidation and inflated pricing over honesty, empathy, and basic human decency.

My local plumber referred me to Joe after realizing the issue was more serious than expected. Joe…read moreand Darrin used a camera to diagnose multiple breaks in my sewer line. The repair took two days, and they were professional, knowledgeable, and communicative throughout the entire process. They explained everything clearly, cleaned up the work area, backfilled, and patched the concrete. I was very satisfied with their work and highly recommend them.

Very good, fast and freindly service. If I ever need a plummer again, I will definitely use…read moreIllinois Sewer and Drain.

We called them to unplug a basement sewer line and they sent two plumbers the same day. They went…read moreright to work and uncloged the line. Then, they ran a camera through the line with a tracking device that indicated where the camera was at all times. Their bill was reasonable. Experienced, knowledgable, diligent and friendly.

I cannot explain how great they were to work with. We've previous used another company for a few…read moreyears and felt they weren't being truthful. We called suburban, they came right out and took amazing care of us. They were professional, on time and extremely reasonably priced. I highly recommend them.

Mellen Septic did a fantastic job repairing my septic field. They were in and out without issue…read more Very fair in pricing. He even cut back the cost by $600 for work that didn't need to be repaired which we would have never known. Very honest and trustworthy. Highly recommend.

Very impressed with his prompt service on a snowy Sunday. He said it best of what our septic issue…read morewas: our inlets and outlets at my mother's house were blocked because the roots had collected "stuff". We had a full house. He cleaned out the roots and we then got a straight flush. VERY HONEST and dependable along with responsiveness.