I called Cupco regarding a burst pipe yesterday and they were here with 24 hours and had it fixed quickly and efficiently. Matt was very knowledgeable and explained everything to me in detail before starting the work. I highly recommend them. read more

Thank you Chad for the Sunday rescue! You called me back within the hour and arrived within 2 hours. You did a thorough inspection and when you said its not the hot water tank it looks like foundation water. My light bulb went off and realized the sump pump was not working!. You installed a brand new one you had on your truck, new piping and a check valve. You took the old one away with you too. You waited 15 mins to be sure everything was working and the pit was draining before you left. I am so appreciative of your help and professionalism. Kathy Metke Mundelein, IL read more

Cupco Plumbing - We had water in our utility room this morning. - Plumbing Near Me - Grayslake, Illinois

Just an fyi had Cupco plumbing come out to fix my shower knob. They charged me a $75.00 fee for coming out, then $36.00 for the part. All good. Until I received the total bill of $440.00 for 30 minutes. I told him I felt like he was taking advantage and over charging me. He said we are the cheapest around. When I confronted him he said I would have charged you the same amount even if you were white or black. I was furious and said what does race have to do with how much you charged me? Are you racist? He is the owner...Chad Cupal. When he left I called another plumbing company who said they would charge the same price for the piece that needed fixed $36.00 but the total bill would have been $220.00. I asked if this plumber scammed me and he said yep! Please share this post so nobody else gets scammed like I did. read more

Cupco Plumbing - My shower handle that Cupco fixed - Plumbing Near Me - Grayslake, Illinois

This is the second time I have used Cupco Plumbing and I can't say enough about the professionalism, honesty, and amazing customer service! We were noticing that our water pressure was getting lower and lower so we finally called a plumber. I called Cupco a couple of years ago when our garbage disposal wasn't working and they kindly walked me through fixing it free of charge, so I decided to call them again. When they arrived, they removed a disgusting old filter and that alone fixed the problem. When I asked how much I owed them they refused to take any money stating that it was an easy fix. Who does that? Cupco! I love these guys and I will use them for any and all future plumbing needs. Highly recommended!!! read more

Called about a blocked drain pipe from the kitchen. They answered the phone on the second ring, which is always nice. They asked about the situation and said their man would be out at 230pm, he was a little late which is to be expected with plumbing issues. Came in, explained what he was going to do, got the stuff from his truck, spread out a drop cloth and got the plug solved. He did a great job and was good at explaining why the plug developed. All in all a great experience. MPW read more

Our sump discharge line froze over the winter which caused our sump motor to overheat and fail. Cupco came out the next day, replaced the my sump and battery backup system. They cut the pipe going directly to the sewer and gave me a quote for replacing the 1.5" line with newly coded 4" pipe. It took a couple months for them to get back out until the ground was thawed enough and also dry enough so my yard wouldn't be totally ruined from the equipment. They stayed in contact with me pretty much every week, letting me know they're watching the weather, etc. GREAT company. Fantastic service, affordable pricing, great communication. I will call no one else for plumbing needs in the future. My new discharge line is in and working perfectly. Highly recommend. read more

Had a problem with the pressure in our Hot Water Heater and gave them a call. Chad and Matt were out within 2 hours and diagnosed that the heater was the culprit. They were able to remove and install the new one rather quickly. Their customer service was spectacular and I was pleased with the speed of service. I am happy I found them. read more

Cupco Plumbing - New Heater - Plumbing Near Me - Grayslake, Illinois

Highly recommend Cupco Plumbing. Wife was on me to get the guest shower fixed and I waited to the last min before the Holidays to DIY. What a mistake! Ended up shutting the water to entire house. Contacted Cupco and they came the next morning and resolved the issue along with a few other things that I've been putting off. Professional, and very reasonable. Will use them again. read more

Every plumbing situation - which seems to almost be an emergency - we contact Cupco! Quick & excellent service ... every single time! Did I say EVERY TIME? They are responsive & price competitive ... yup, some might say expensive but yikes - we are not plumbers! My hubby is very handy but he's not a plumber & certainly cannot fix these situations! Thanks for fixing our leak - again! read more

I absolutely would recommend Chad and Cupco Plumbing. We needed a defunct water softener removed, a leak repaired, and he found a few other minor concerns - took care of all of it in one service call for me. He was responsive, great pricing, quick and did excellent work. He was referred to me by another contractor, and I will always give my business to other small business owners, before the big guys. Thanks again to him and his team for fixing my problem and being on top of things! read more

I had this company out at the end of Jan 2022. I had some sewage back up in the basement and needed the sewer line cleaned. We've lived here for 9 years and only needed this service once before (no changes in # of people in household or behavior). 5 months later and the problem occurs again. Very unusual to have this happen 5 months later if they did a good job. I called them to see if they were willing to rectify the issue and they are not. "They do not warranty their service". It cost me over $1000 for an after hours call, and the guy who did it didn't clean up the basement area that well either. I had to go behind him. Don't use them! read more

Called for service at the recommendation of a coworker and previous customer and was pleased. They were able to come out same day but I didn't have the availability so they came out the next day and were early which was great. Had a battery back up sump pump installed plus new check valve for $420 (I had the everything except the valve) the price seemed fair although much higher than I was expecting which was more my unrealistic expectation than anything. Service was great, quick and efficient and I felt like I was getting honest professional opinions on my questions and quality service. read more

Outstanding work and service. Matt installed a new water heater, and replaced a outdoor faucet handle. He quoted and confirmed the details of the job and carefully answered my questions. I highly recommend this company. Thanks to Matt for his professionalism and good work! read more

Thank you Chad! After posting online looking for recommendations from a couple of my Facebook groups, Chad responded to my online plea for help. Our main sewer had backed up and any water draining through our pipes would cause the sewage to back up through our toilet. I called him in the morning and he was at our house within the hour. He was fast and friendly and patient with my kids and me. Couldn't have asked for better service! read more

Chad is ver professional and knowledgeable. He is vey respectful and took care of my clogged sink quickly. He also tightened up a few unrelated things without being asked. I highly recommend him. read more

They are amazing! I needed a well water treatment solution and Cupco helped me pick a great, affordable solution and came out to install it quickly! They were friendly, professional, honest and were Covid ready-wearing safety equipment (masks, shoe covers, etc). I've been wary of many companies, and have had other companies try to take advantage of my lack of knowledge on plumbing or electric issues in the past. Chad and Matt were exceptional! They took the time to answer questions and explain things. I am beyond happy with my experience and I've asked them to come back to help with installing a garbage disposal and reverse osmosis system. I highly recommend this company! read more

Professional and friendly! Always very attentive and able to help in a timely manner!

Chad Cupal owner of Cupco plumbing sent one of his guys to my house. They quoted me almost 1000 to rout out a very easily accessed clean out. I told his guy to leave and called Chad. When I questioned his pricing. He hung up on me, then proceeded to text me on my personal phone berating me. When I didn't respond, he decided to charge my credit card 300 dollars, because he had my cars number. I contacted the local police and filed charges for theft against him. He admitted to the police that he took the money because he was frustrated. Is this the kind of business you run? Very unprofessional. read more

Very poor experience. This is clearly a company that sniffs out opportunities to take advantage of people. When I hire a company, I base my decision on trust and value. Can I trust this company around my family? Are they providing fair value for the service? In my case we were completely taken advantage of. I would not recommend this company to provide any services. Additionally, I would be concerned with Cupco's safety practices. The technician paid no attention to COVID protocol. Companies have a responsibility to practice safe protocol, especially considering they do not know if someone in the household is high risk. read more

I hired Cupco Plumbing INC to fix a hot water issue in my bathroom shower ( Cold Water coming from Shower) . I research this on line and problem was likely a shower cartridge . Matt from Cupco explained the cartridge and shower valve that was connected to the cartridge was corroded and need to be replaced . He showed me green corrosion on the valve . Matt said a hole was needed to be cut out in the dry wall behind the shower to gain access to that valve to replace . I asked Matt what this was going to cost and he said $800 . I agreed to have the hole cut in the wall and shower valve and cartridge replaced . 20 minutes later he said I have more problems . He cut a hole in wall and installed 2 shutoff ball valves to the shower . He never removed the shower valve or furnish and installed a new domestic shower cartridge . He said he needed to come back at a later date and that I needed the valve , cartridge and single handle shower trim kit that was also damaged replaced . He said the bill was $1235 . I questioned why the bill was so high . He said he went above and beyond to try and clean that valve out so he didn't have to cut a hole in the wall . He said the valve was badly corroded and preventing water pressure . I told him I had good water pressure , just cold water . He said the valve was preventing hot water . I asked if there was going be any additional charges when he comes back and he said another $1000 to complete the job . Water was turned back on and he left . I called Chad from Cupco and told him I was overcharged, cancelling the call back and hiring another plumber . I hired another plumber and explained what happened . He said he has replaced numerous shower cartridges and there was always green corrosion on the valve . He said its normal oxidation . He turned off the water , removed the 2 shutoff ball valves in the wall . He said it was not code to have the shutoff valves in the wall . He replaced the shower cartridge only and reinstalled my existing shower single handle . Water back on with great pressure and hot water . He said the valve has nothing to do with hot water pressure . The cartridge does the mixing of hot / cold water . He charge me $300 . He told me Cupco was ripping me off . The valve was good and it did not need to be replaced. Cupco was using that green oxidation on the valve as part of there scam / scare tactics and now I have a hole in my wall that I needs to be fixed . So Cupco was trying to charge me at least $2235 for $300 JOB . They got my money , but if I prevent one person from steering clear of Cupco Plumbing . Its a victory . read more

Thank you Chad for the excellent work today. Fast, thorough, reasonable prices, and you explained everything you were doing, why it needed to be fixed, and I can rest easy knowing these plumbing issues are fixed. Highly recommended. read more