Very friendly nice service man answered all my questions wasn't out off by me asking. Put me in a…read morereminder text so that I can be called when it's time to use them again. When I called to set up an appointment they were also very nice and friendly.

Weather sub zero, a foot of new snow Rechel Septic Systems drove 30 miles and repaired our 50 yr…read moreold septic system. Kyle and his group were highly recommended and definitely lived up to their reputation - TRUSTWORTHY professional, cost within the researched price range, scheduled the date I requested arrived on time. Their truck did not rip up the yard and plants, most importantly job done! Did I mention I was in a different city .....he sent me photos of the procedure Ten stars for Kyle and Rechel Septic

Working with Robert was a great experience. He was kind,…read morehelpful, and provided excellent suggestions throughout the process. Following the installation of our septic system, he left our property neat and tidy. Communication was excellent, he never delayed in responding to our inquiries. We were very satisfied with the quality and value of his services.

Robert is extremely knowledgeable, professional and price is reasonable. I had other Estimates, I'm…read moreglad I went with him!

I see they have very few reviews on Yelp so I thought I'd share my experience. I hired them to do…read morethe annual required backflow testing. My experience was great. First they charge much less than other companies (like $50 less). The inspector, Brian, arrived at my home 15 minutes early and when he entered was taking proper COVID precautions. He completed the test quickly, gave me a copy of the report and took my payment. A few days later the test was filed with the village as required. Communication with their sales rep via email was also quick and responsive. So in short, they performed the required testing, quickly and professionally and it was very easy communicating with them. I'd use them again for backflow testing.

This inspector is not listed or featured on the CCRA website, despite the informative inspection…read morelittle tag they leave on your inspected unit. Have patronized them for many years and inquired last year why they are not featured on the website that our city says they are, as certified inspectors. The administrative office said they would look into it and remedy the error. This year, after last year's inquiry and still inspections aren't featured on the governing party's website which is required by local law, our backflow unit failed and we were also charged for canceling an appt. within the acceptable cancellation window.i Would give 0 stars if allowed. BAD customer service and noncompliant organization!

We were in a pickle. Had a clogged pipe that leaked all over our basement. We had to get a new Cap…read moreand they had to rod out the huge drain from my kitchen sink and dishwasher. They worked tirelessly for over 6 hours and didn't make us wait. Dan and Brett. Great guys! We've had a lot of bad things happen this Month but our plumbing works great! Thanks!

I had Tidy out for general septic maintenance. They tried to upsell to the tune of $3k. Had a more…read morereputable company come to take a look. As it turns out, the septic work Tidy did five weeks previous was unsatisfactory. Second company did quality work and didn't try to rip me off. Stay away from Tidy as they'll rip you off too

We were very impressed with the timeliness of the visit when we reached out for help. Recommended…read moreby a neighbor. Joe was very professional courteous and clean. Highly recommend

Identified a problem with the sewer main line in our septic coming out of the house. Very…read moreresponsive and came out very quickly to fix the problem. Courteous and professional team explained and showed the problems. Price was reasonable and I feel they did a great job them!

Fantastic. I would highly recommend. We have been on Septic for 21 years and no one has ever…read morebothered to explain everything to me on how best to take care of the system and how often to have the pros out to maintain things. Super on the phone, super in person. VERY thorough. Way better value than the old company too. Change your service to Arrow.

I just recently moved to the area and the house we bought was a bit behind on cleaning out the…read moreseptic tank. I was referred to Arrow by plumber and called Arrow right away, they quoted me a price and told me they could make it out the next day! The guys showed up on time and did a great job, they explained a few things to me since I never owned a home with a septic tank before. Friendly and easy and did a great job!

I am writing a great review for a sh*tty business! Ha ha ha…read more So, we found Mr. Helmer on a frantic search after another septic repair company bailed on some emergency work we needed done. Stanley and his son Aaron came out the day after we called for help, came in very close in price to our original estimate AND they did all the work the same day. We had a MAJOR problem that involved every homeowner's worst nightmare (cutting through concrete and digging up the ground!!) but they finished in less than four hours and we were only without use of plumbing for maybe half that time. Stanley took the time to explain EVERYTHING and assured us that he was treating the project as though it was his own home. It helped that he's also a super personable guy and knows a ton because he's been around forever. Not only did he win our business for this job but now we will call him for our regular pumping needs too. Thanks so much for helping us out of a pretty desperate situation and being super fair and kind to us!

My septic alarm turn on Tue, wed morning I called and informed Helmar about this. They mentioned…read morethat they are in my area and can come there in 10 mins. Service call charges will be $150 and if any repair that would be waived off. They came in 10 mins. Opened lift station and pump started working. Technician told that it was something weird and when he wiggled cord it started working. He mentioned that everything should be fine. I asked that since they have already opened lift station why don't they pump it. They asked me that it will cost $289 to pump lift station, which is under 300 gallon. I mentioned since it is opened let's do it. I paid $289. Technician mentioned in the notes "Taped alarm float to riser pipe. Float may have gotten stuck. After testing the pump is working." In the night alarm again turned on. I called next morning. Technician told that float might be stuck again and we need to come again and may be we can install new float. I asked about cost and was told it is not expensive. I told that I had service a day before and paid $289, I was told that don't worry we will take care of it. Next day technician came and put new float and I got bill of $200. What.......$200 for a $20 float. I called and told that I already paid $289 for service call yesterday and why again $200. Total $489 for a float change. I was told that technician who came day before was not carrying float. Means a service call technician is not equipped with all things they need to fix it and they will need to come again and will charge again. Customer will have to pay $489 for a $20 float. Stay away from company who doesn't have skilled technician and not carrying all necessary equipment and put all overhead on customer to pay $489 for $20 float. Talked to owner and he was very disrespectful and arrogant. Stay away from such shady company. Service crew is incompetent and not equipped with all tools and they need to come multiple times and charges on customer ...again $489 for $20 float and make you feel like they did BIGGEST favor to you.

They never disappoint. I've been a customer for many years and they ALWAYS have my back. Price…read moreis always reasonable and always nice and never judge.

Thoroughly pleased with service. Was a pleasure to talk with tech Gerardo during pump out…read more Impressed how well and area clean area was left when finished. Very Customer Friendly !