Buying a new car from a dealership is something I always absolutely dread. I hate dealing with salesmen who are always asking personal questions trying to size you up. I hate dealing with finance people who always have something to sell you and look at you like you're an idot when you say no (alarms, lojack, extra insurance, extended warranties, etc). Its all very, very tiring to me because by the time I walk onto a dealer lot, I know exactly what I want, I know exactly what I should pay, and I don't want to play the games that a typical dealership plays. So I was skeptical once again when it came time to purchase a new F350 which I needed to order to get exactly the way I wanted it. I contacted Raceway Ford via email to get a quote and Jacob responded back with all the information I requested. I had contacted other dealers and they either gave incomplete information or insisted on calling me which I wasn't interested in...I wanted to do as much as possible via email. I had many, many questions before ordering and Jacob was patient and very quick to respond each and every time with exactly the information I had requested. I was very impressed (and I'm hard to impress). Got the truck ordered and then needed to change an item due to a misunderstanding that I had (my fault). Jacob again was patient and extremely helpful in figuring out what we needed to do and was always just a quick email away anytime I had a question or wanted an update. When the truck came in, it was perfect, largely due to Jacob's persistence and follow-through. Took the family in to look it over and test drive it and then did the paperwork. We used the Costco auto program so the price was already set and was lower than anything I could have negotiated (and lower than all the sites I researched such as truecar.com, kbb.com, and edmunds.com). They had a play area in the showroom, so the kids played while my wife and I took turns signing paperwork (sitting in comfy chairs by the play area). They even had popcorn for the kids. When it was time to go to the finance department, we were in a small room, but thankfully this didn't take long. The finance guy tried to sell us GAP insurance and an extended warranty, but he wasn't overly pushy or annoying about it. All in all, it was a terrific experience and I would do it all again in a heartbeat. The combination of Jacob being an outstanding salesperson and using the Costco auto program made this purchase very unlike any I've had in the past. I would highly recommend to anyone and everyone to visit Raceway Ford and ask for Jacob. He's the best! read more

I had my first visit at Raceway Ford today for an oil change, and I can honestly say it was one of the best experiences I've ever had at an auto service center--which is not something I say lightly about car maintenance. Before even going in, I called ahead to get a quote and confirm that I could bring my truck there since I didn't purchase it from their dealership. Right away, they were incredibly helpful, informative, and--most importantly--transparent. They reassured me that I could service my vehicle there or at any certified dealer of my choice, which I really appreciated. I decided to go with them, and I am SO glad I did. Thomas helped me, and I cannot say enough good things about him--seriously, 10/10, beyond exceptional. From the moment I got there, he was kind, welcoming, and just had the best energy. But what really stood out is that he didn't just "do his job"--he actually cared. Not only did he take care of what I came in for, but he also educated me on things I should have been told when I originally purchased my truck. He walked me through everything step-by-step, gave me helpful resources, and made sure I fully understood my options. What stood out even more was his attitude. He is kind, patient, and genuinely wants to help people. You can tell he takes pride in what he does. He never once made me feel pressured or overwhelmed, which is something I've experienced at other places. Instead of pushing unnecessary add-ons or surprising you with costs at the end, they are upfront, honest, and give you options. Extremely refreshing when it comes down to these places. Yes, there was a bit of a wait, but I went in on a Saturday and they only accept walk-ins, so that definitely played a part. They even offer rides if you live within a certain distance, which is such a thoughtful touch. The facility itself was clean, organized, and not chaotic at all. There was another team member there as well who was just as kind and welcoming. Overall, I am beyond impressed. Experiences like this are hard to come by, and it really makes a difference when a business prioritizes honesty, respect, and quality service. They've definitely gained a loyal customer, and I will be recommending Raceway Ford to everyone I know. And Thomas? Absolute gem. The kind of person you want as the face of a company. They are VERY lucky to have him. read more

The driveshaft on my 2016 Ford Transit 250 broke September 27, 2021 there was already a recall for it. It took until January 21, 2022 for my van to get fixed they told me it was good as new. When i drove it i noticed it made a loud engine noise that it didn't make before the recall was done. I took it back right away and was told that they would call me when the mechanic was free because they were too busy. They never called back so i decided to just drive there and tell them to fix it. They told me they would look at it and let me know what's wrong with it when the mechanic looks at it. They called me the next day and told me it was the exhaust manifold and it had nothing to do with the recall even though it didn't sound like that before. They said it would be 750 to fix and that i would have to pay. They said they had the part and would have it fixed by the next day. Then the next day they said oh no we said the parts would be here in about 7 days. I called and complained and they said oh the parts just got here this morning we'll have it fixed by tomorrow. They called and said they fixed the exhaust manifold and then they that the catalytic converter was also making noise and that they needed to fix that too. I have waited now half a year to get my van back. I still haven't received my van. read more

The driveshaft on my 2016 Ford Transit 250 broke September 27, 2021 there was already a recall for it. It took until January 21, 2022 for my van to get fixed they told me it was good as new. When i drove it i noticed it made a loud engine noise that it didn't make before the recall was done. I took it back right away and was told that they would call me when the mechanic was free because they were too busy. They never called back so i decided to just drive there and tell them to fix it. They told me they would look at it and let me know what's wrong with it when the mechanic looks at it. They called me the next day and told me it was the exhaust manifold and it had nothing to do with the recall even though it didn't sound like that before. They said it would be 750 to fix and that i would have to pay. They said they had the part and would have it fixed by the next day. Then the next day they said oh no we said the parts would be here in about 7 days. I called and complained and they said oh the parts just got here this morning we'll have it fixed by tomorrow. They called and said they fixed the exhaust manifold and then they that the catalytic converter was also making noise and that they needed to fix that too. I have waited now half a year to get my van back. I still haven't received my van. read more

Just wanna say that this place is awesome. I've bought my car here and was extremely happy with my purchase since last year. However, I found a problem with my car last week (some weird noise, coming from the front left suspension of my 2011 Explorer), I took it in on a Monday and I got a call within 2 and a half days later with the news that my car was ready for pick up. They even offer to shuttle us from home to the dealer. It worked out perfectly!! Just wanna thank Jessie from the service department. He really went out of his way to make us feel attended. He called and notified us of any updates and he had an answer for every question we threw at him. The whole staff was very pleasant and professional. NOW, THAT'S WHAT I CALL GOOD SERVICE! in my opinion, we need more business like this around the Inland Empire!. I was at the Mercedes dealer a month ago and my car took more than a week to get back (now that was stress full). As a Ford dealer in Riverside I can really say that this one is truly one of a kind in the city of Inland Empire. I'll Be Back (soon). Perhaps I'll scrap my C-Class and get a Mustang! They are looking sleek out there. read more

I just wanted to drop you a short note and let you know what a pleasure it was dealing with the staff at Raceway. I had sent an internet response late Monday night to a vehicle I saw on line. Rick got back to me the next day and through the internet sent me a price. I sent back where I needed to be and Lisa got back to me within the hour with a quote that worked. I came down on Wednesday morning and meet with Lisa who really seemed concern to get me into the right vehicle. After some discussion about my needs Lisa said that she had something that she thought would work better for me really close to where I needed to be and I was truly blessed with the vehicle that she had. Lisa sent all the paper work over and had a meeting she had to go to. She handed me off to Anthony who is an exceptional young man who went out of his way to me feel comfortable and take care of any questions I had. I believe it was AJ who took care of the contract which was very pressure free. From beginning to end the entire process took about two hours. This by far was the best new vehicle purchase experience I have ever had. read more

A factory AC line was found routed incorrect so I took in my Saleen F150 truck to get fixed under warranty. The line is stressed and ready to break. The service manager and advisor both claimed someone did this to the vehicle. They claim Ford docent do these mistakes, ok. They tried to say Saleen could have done it when car was modified, but they don't touch the AC on these cars at all. Then they said when the supercharger was installed it could have happened, again no AC lines are touched when superchargers are installed. Finally they said the line needs to break for them to warranty it. I mean how much harder are you gonna try to come up with stories to not do the work? This is a 100k vehicle with only has 2k miles still under warranty. They told me I can call Ford corp, or take to another dealership to try and repair that way. Wow!! This is my local dealership, we might as well not have a local Ford dealership with this type of service. You guys should be embarrassed of yourself. This caliber special edition truck shouldn't be ignored. I can only image what you guys say to the smaller guys. read more

A few weeks ago, I went in to get the computer chip in my car key (2001 Ford Mustang) replaced because I needed it for work. My brother had the spare but this seemed like the only way to get the car running before I had work again in 2 days. Initially, they had told me that it would take 2 days and cost $175. This would have been fine. Three days later, I walked 4 miles to the dealership expecting to have a working car, but they couldn't fix the problem. They told me that they would have to replace the transmitter in the car (that links up with the one in my keys) and make me completely new set of two keys. This was another $200 on top of the original quote. This whole situation would have already left me a little upset, but to make things worse, somehow it took them almost 2 weeks for a "2 day" fix. The last nail in the coffin that warranted this post: my old key still works so I was charged $175 extra for something I didn't need. Terrible service. I lost $175 on top of the time and money I lost because Raceway made me miss work. read more

Of the many car buying experiences I've had over the years, this one was easily the best. For the absolute best sales experience, talk to Brian Sayre the Internet Manager. I contacted him as a pre-approved buyer and told him what I was looking for. After a few quick emails back and forth, including trade-in info, we agreed on pricing, trade-in value and scheduled a time to meet. On my way to the appointment, he had the car prepped and washed so it would be ready for delivery when I arrived. Upon arrival we inspected the new car, drove it and completed the necessary paperwork. Needless to say, he's a man of his word, the price we agreed to was the price I paid. No bait and switch, no gimmicks, no add-ons and no pressure. I was in and out of the dealership in about an hour! There are a lot of Ford Dealerships in Southern California and I drove almost two hours to do business with this one. I highly recommend this dealership and absolutely recommend that you work with Brian. read more

This was my first experience buying a car by myself and going in many people warned me to be careful and that I would be taken advantage of because I'm female. This couldn't be further from the truth at Raceway Riverside. Chris contacted me immediately after I expressed interest in a vehicle and was thorough and diligent. I made an appointment to come in the very next morning. He was very clear and concise through the entire purchase and made sure I understood everything and that I was comfortable with the terms. I never once felt pressured and I was in and out in my beautiful new car in less than two hours in time for work. I can't say enough about how pleasant an experience this was and I wish I would have done it sooner. Collette, Andrew and George also assisted me with finance and parts and were all an absolute pleasure to work with. I will happily refer any and all of my friends and family to Raceway in Riverside. Thank you very much and I love my new car. read more

I recently bought a 2012 F350 Form Raceway Ford. I did a lot of shopping around and was in contact with over ten Ford dealers. I had heard that there had been problems with this dealership in the past but they are now under new management. I dealt with sales rep Steve Overton and he was great from the start. I started off by telling him, like I had all the other dealerships, that I didn't need to be sold on a truck and that I knew exactly what I was looking for. He never tried to sell my something that I didn't want and found the truck that I wanted. The other dealers that would return a call or email, wanted to sell me something that they had on the lot and had things on it that I didn't want and not what I needed. Steve gave me the best price right up front, beating the other dealers "best price" by thousands of dollars. Save yourself the time and energy of playing the salesman's games. Call Steve Overton at Raceway and cut right to the best price. read more

I went in for a nail repair in a hurry and they scratched my whole rim on the tire machine. I waited one week for them to send the rim to a CNC shop to remanufacture the rim to fix it so I had to be on a spare tire for a whole week. When it arrived the color was not matching my rims which are OEM. I thought I'd have to be on a spare for even longer but that wasn't case. The ball was dropped but it wasn't completely on them but their rim partner who works on their rims. There was two colors Acura had on that rim for that year he just simply dropped off the wrong one so later that day it was fixed. I bought a new set of tires while we were at it since they were worn and they got the new rim on after a week or a little longer and I got some complimentary services done I was looking to soon, I feel for having to go through the troubles that were caused . Accidents happen and I feel they took care of the problem and then some in an appropriate manner. read more

We operate a company who sets up closures on state highways for construction projects. It's no surprise that our trucks must maintain a top notch level of performance for the fast paced line of work we do. After many disappointments with other dealership locations we got lucky and found Dan, over at Raceway Ford who manages the Fleet department and has a team of knowledgeable mechanics who pay attention to detail, work at a speedy rate with no sacrifice to quality which makes their service unparalleled. Dan sets the standard high on what managing his department and customer service in general should be. Regardless of how busy they are he always greets everyone with courtesy and makes me personally feel like family. In emergency situations he will do what it takes to get our trucks back up and running. Thank you Raceway Ford for putting individuals with a great work ethic and leadership skills just like Dan. read more

Raceway Ford in Riverside Service Department has got to have gone through extensive training on how to lie their brains out all while kissing ass at the same time. Oh, that noise is supposed to be there, Maam. We couldn't duplicate that rattle in the 10 hours we have had your car in for repair. We fixed the problem, it was this (on the opposite side of the car) and it the original problem was not fixed. Maam, really, your vehicle is supposed to sound like that. This is a normal rattle. 20,000 miles and it never made these sounds, noises, rattles. HELLO. I AM NOT STUPID. I am NOT a feminist but they are turning me into a wildly offended pissed off and frustrated woman because they are treating me like I KNOW NOTHING. The little lady who falls for anything the big strong men say. AAARRRGH! HORRIBLE SERVICE. CONDESCENDING MEN. I'd rather pay a real mechanic and will at this point forward. read more

My husband and I were looking for a new Mustang and I were undecided on which one and what color. Chris Hughes from Raceway Ford emailed us and called us, being so polite and professional and genuinely caring that made our buying experience so much better than we've ever experienced at any car dealership. We initially came in thru the Costco Auto Buying Program but he got us a better price!! He didn't pressure us in anyway, and let us take our time in deciding what we wanted, but was there to guide us along the way with product info and we bought from him - and boy was it a sincere pleasure! He has earned our business for life, and he has followed up with us on a regular basis! Show me any other salesman who'd do that after the sale! I highly recommend Raceway Ford and Chris if you are in need of any new car or truck - he'll take real good care of you and treat you like a member of the family! read more

I recently leased my 3rd vehicle. I had never done business at Raceway Ford but I am glad I did. I emailed them ahead of time exactly the vehicle I needed. The entire transaction was negotiated and done via email. It was painless and the best car buying (leasing) experience I have ever had. Lisa and Steve were the BEST. They were quick to reply and had great followup. Once in the dealership Steve completed the process. Came in on his day off to take care of me. He was polite and professional. I had a few things to take care of in service as part of a "due bill" and Mark in the service department was just as helpful. I would recommend Raceway Ford and a Ford Fusion Energi (my 3rd one) to anyone that is looking to buy or lease a vehicle. read more

Well I have no idea how or why "Richard L" had a bad experience at Raceway Ford...I LOVE this dealership and these people. I purchased a used car there in August and got a GREAT deal on the price and worked with the most AWESOME people from my salesman Cornell to the sales manager Barnaby. Then 25 days later I began to have a problem with the transmission and even though I was over the mileage limit for the 30 day dealer warranty they covered my $200 deductable on my 2 yr warranty they gave me with the purchase AND gave me a FREE rental car to drive for 6 days while they were waiting for parts from Ford to fix it. Thank you Barnaby and Collette!!! I would recommend this dealer to anyone!! read more

Eric and his crew in the Body Shop do absolute wonders to a vehicle and its restoration. I had a run-in with a vengeful ex-wife who damaged my front end on my Chrysler 300C. My insurance and the deductible weren't the best of friends, but Eric took the time to listen to my issue, and give me a quote that was hands down better than any estimator I've seen. He took my baby away and when I came back today to get it, it came back absolutely amazing. Raceway's body shop did amazing work and my co-workers all agree that the black metallic blend and everything else was top notch. Highly recommend Raceway Ford and their crew. Thank you Eric for your work!! read more

I bought a 2008 MustangGT from them and returned to buy a 5.0 MustangGT in May of this year. Go to the Internet Department and ask for Jerry or Rheanna. I saved thousands and they are no hassle. They searched and found a 2012 when I couldn't get one anywhere else because of high demand, but I still got it at invoice. The nearest car I wanted was in another state. These are honest people. I can't speak for retail sales. The service department is slow but they do top notch work and the body shop repaired an accident on my 2008 for the best price I could fine - and did an amazing job. The price I got ($28,000) was $3,000 below the best offer I got! read more