I had the good fortune of finding Rachel's last year & w/each appointment my dog,Canela(a Chihuahua)has readily gone to Rosalyn's arms. Whether it's a nail trim & grinding,bath,anal glands emptied,Rachel and/or other staff handles Canela w/care. They run their business w/proficiency & a friendly manner,which was noticeable from the start. It' speaks to their confidence in what they do because customers come in and see their pets being bathed & groomed efficiently. I only wish I had known where they were located sooner. read more

We love Rachel's Dog Grooming! [[HIGHLIGHT]]Staff friendly and welcoming![[ENDHIGHLIGHT]] Our puppy Legend loves going here for monthly grooming. read more

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We've been with Rachel ever since I adopted my dog from the shelter 7 years ago. [[HIGHLIGHT]]Rachel is the only groomer my dog likes.[[ENDHIGHLIGHT]] she is very skillful and professional. My dog always comes home happy after her grooming. read more

Rachel's Dog Grooming - Pet Groomers Near Me - Milpitas, California

Refuses a senior dog for nail trimming just because she's old Doesn't even have a medical issues.

i've been taking my dog, Phoebe, here since she was a puppy & if there is one person she absolutely adores, it's Rachel! my dog is 12 lbs & is very squirmy & can get anxious at times. however, Rachel is very patient & attentive with her--my pup is always SO excited before & after her appointments. customer service is also great, Roz is always helpful when booking appointments & making sure all of Phoebe's needs are taken care of. Rachel offers a wide variety of services in addition to a full bath + trim. this can include nail clipping, teeth + ear cleaning, & even gland expression. i recommend booking an appointment as much in advance as possible, as they book up quickly! they also accept Zelle, cash, or check for payment. shoutout to the RDG team for always making Phoebe look & feel her best!! read more

Rachel's Dog Grooming - Pet Groomers Near Me - Milpitas, California

I am so happy with the wonderful service received for my fur baby Louie. My rating is 100/100. [[HIGHLIGHT]]Rachel and her family are the best[[ENDHIGHLIGHT]] . I highly recommend Rachel's Dog Grooming. Francis read more

[[HIGHLIGHT]]Highly recommend! Friendly staff, great with your fur babies and handles with care.[[ENDHIGHLIGHT]] My dog can be feisty especially to strangers and they knew how to handle his feistiness. We've been coming here for a couple years now. read more

Disclaimer to my review: mostly bath/blowout with minimal trims so not a doodle or more styled breed experience. My cousins have been bringing their dog here and recommended it to me so I decided to bring my husky boy by to get his floof under control. I will say that my experience calling to schedule the appointment was not either good or bad per se. So I can see how some people might get particular in regards to customer service. I was thrown off by certain comments, but the reference was good enough for me and coming from someone with several years working with dogs in the past (daycare) I rather judge a place by how they treat my pup than the humans. The fact they were able to get me scheduled in about 2 weeks time was also great news especially considering it was the holidays and they were closed for 1 of those 2 weeks! I had checked pricing on the site and it seemed fair to what I had paid in the past for my boy. Took him in today. They took him back right on schedule, and were flexible with some last minute requests. Once there in person I found everyone to be very nice and you can tell they enjoy being around dogs. I picked up my dog 2.5 hours later and I swear he is softer than ever before. His trimmed feet looked so cute and his butt was trimmed without it looking to chopped or anything. I hope to bring him back soon! read more

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My first time was a great experience. I don't know the groomers name, but she went above and beyond on the schnauzer puppy cut I asked for. I can tell there was a lot attention to detail. It is hard to find groomers that genuinely care about their clients' dogs while still offering a competitive rate. I highly recommend this place and will be taking both my dogs here moving forward. read more

Rachel's Dog Grooming - giant schnauzer puppy cut - Pet Groomers Near Me - Milpitas, California

I was referred by a different groomer since they don't accept new customers. Employees are very welcoming and very accommodating, they asked me what I want specifically for my dog, the hair length and how I want my pup's face shaped. Stephanie did a great job on grooming my 6month old puppy. Prices are reasonable, i paid 112 (discounted price if you pay cash) that includes bath, haircut, nail trim and teen brushing for Pickle. I will definitely come back, appointment is very easy and they work with what you ask for. read more

Rachel's Dog Grooming - Pet Groomers Near Me - Milpitas, California

Rachel and her staff did a wonderful job with my dog Tommy! He did the bath and brush package plus a few add-ons. He came back looking clean and happy. read more

Called to schedule appointment for my dogs, talked to receptionist + head groomer, both don't have much good attitude. I asked for available dates and she just like give me a time, didn't seem like she has patience at all. Receptionist did not even say bye when she hand up the phone. Not sure where this shop gets it's reviews because they can't even establish good customer service with human. Update after owner's response: Thanks for finger pointing at the customer when there's unsatisfactory feedback from the customer. It's all about attitude how you spoke to the customer. You never explain there's cancellations, and now you made it sound like you did what you could to squeeze me in. When I asked if you have appointments for tomorrow and Friday, all Roz said was today at 10, today at 10, she could have said sorry we only have appointment today, but not keep saying today at 10. I said ok thanks bye but she just hangup without saying anything. If you only believe what you staff saying instead of taking neutral feedback from your customer then good luck to your business. Yes you only lose one customer and it's no big deal to you. read more

I'm a new dog owner and I have been relying on referrals from other dog owners for advice and where to take my pup. My friend sent me here after bringing her dogs one time and she really sold me just by the way she spoke about Rachel. Booking was super easy, pricing affordable, super clean, & grooming was great. They are a small family run business! Of course I am supporting them. Rachel and her family reminded me of my family. They were super nice and professional. I felt right at home with them while picking up my dog. She really knows what she is doing. Highly recommend taking your dog to her!! read more

Rachel's Dog Grooming - Loki Fred and his new do - Pet Groomers Near Me - Milpitas, California

We loved bringing our dog here! We were a little nervous because he is 60 pounds, but they were so sweet and he wasn't scared when he was in there which is a great sign. They are also super communicative and affordable which I appreciate. We will be coming back! read more

We dropped off our 1 year old puppy for full grooming appointment. When i came to oick her up after 3 hours. They charged me 160 dollars for full grooming. That is a lot since my puppy has been to multiple groomers over the last one year but none of them has ever charhed over 120 dollar. This is still fine as it shod have been my responsibility before booking the appointment. My main issue is when i bought her home and started checking her body. I noticed a huge cut on her stomach. I also noticed few bruises on her body. Cant believe i let my puppy go through this pain in the hand of such noob groomers. Never coming back here again and will make sure all our friends know this too. read more

Rachel's Dog Grooming - Bruise - Pet Groomers Near Me - Milpitas, California

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I contacted Rachel's Dog Grooming with high hopes based on the Yelp reviews I've read. In particular, I saw a review mentioning their positive experience with Stephanie and their chow chow. It seems like they had a very positive experience and I was excited to make this my dog's primary grooming spot. I called last week and left a voicemail. I didn't receive a call back (probably due to the holiday), so I left a follow up email. I mentioned that my dog was a chow chow and that he doesn't like getting his nails cut. He pulls away when you try to grab his paws, but he is not aggressive. He is very polite and gets along with all adults and small children. I received an email saying that they cannot work with my dog simply because of his breed. "The temperament of a chow is very unpredictable for this type of service. Rachel's Dog Grooming made a professional decision to no longer perform services on this breed. From the voice mail, it sounded like your chow is also stubborn--not a good choice of dogs for us to risk our careers with." They proceeded to recommend that he get sedation grooming. While I respect this company's right to decline any dog or service, I do feel sad that my dog was rejected before they got to know him and his needs. I am also sad that the company did not call me to ask any clarifying questions. They simply rejected him because of his breed. If you have a dog breed that is stereotypically perceived as stubborn or aggressive, I would take your business elsewhere. I wonder how they handle other dogs as well, such as rescues with trauma. Or any other dog that is scared of their nails being cut. -2 stars off for customer service. I would like to rate their grooming too, but unfortunately I didn't have the opportunity. read more

if I could give Ms Rachel a million stars I would. She the best groomer by far. I have been going to her for many years to have my fur babies groomed. She is so great at what she does. kind gentle with all her clients fur babies. . Another plus is that I support women small business. On top of that she has her family to help her out. So it's like a family. I would highly recommend her if you need your fur babies to have a spa day !! & oh her prices are inlined with other places. read more

Rachel's Dog Grooming - on our way to have a spa day @ Rachel's grooming . - Pet Groomers Near Me - Milpitas, California

I got two of my dogs groomed here once. The scheduling process was quick and easy. They were even flexible to get me an appointment in the same week as I had called. My dogs were groomed well too. The reasons I have given them 2 stars are follows- 1. When I picked up my shihtzu, I noticed that she had some hair in front of her eye. So I asked the groomer (Stephanie) to clean that out. Stephanie was more than happy to take care of it. However, she didn't secure my shihtzu on to the table. No lease, no restrain whatsoever. Imagine my surprise when I see that there are big scissors near my shihtzu's eyes and my shihtzu can easily move her head. What if something had gone wrong and my shihtzu was hurt? How do I trust that this is not happening behind my back, when my dogs stay there for full grooming? 2. I thought of giving them another chance by booking with Rachel. So I called in requesting for an appointment with Rachel. However, the response I got was if I had booked with Stephanie previously, I have to stay with Stephanie. Well, that should be my choice. read more

Our TuTu had her first visit to Rachel's today, and we will definitely be returning. We loved the staff, she was treated well, and she looks fabulous. No more big-box groomers for us, we'd much rather support a small, local business. Thank you to RDG, for making our sweet girl feel welcomed and loved. read more

Rachel's Dog Grooming - Resting after her big day at the grooming salon! - Pet Groomers Near Me - Milpitas, California

I love bringing Kai to Rachel's. The place is clean and tidy. Rachel and her in laws are friendly and wonderful.

Thank you for an amazing job on our very nervous dog, Pinto. Stephanie handled her well right from the start. Stephanie's experience was evident from the way she was able to pick her up and manage our dog's anxiety. After other groomers refused to groom her from the big-box pet stores, we decided to take her to a private groomer and so happy we did. Stephanie was very knowledgeable, professional, caring and patient. She gave Pinto the best haircut -even around her face!! We'll definitely be coming back. Thank you very much for taking special care of our furbaby! read more

Rachel's Dog Grooming - Pinto sporting her new cut!! - Pet Groomers Near Me - Milpitas, California

I started bringing both of my Bichon Frise dogs to Rachel's Dog Grooming around May 2023 after reading many of the other Yelp reviews left here. From the first moment I got in contact with Rachel's Dog Grooming, I was impressed. [[HIGHLIGHT]]The receptionist was very knowledgeable, kind, welcoming, and understanding - she was clear right from the jump about what she needed from us to prepare us for our first visit (vaccination records, dog breed info, contact info, etc.).[[ENDHIGHLIGHT]] When we arrived with both of my Bichons, the atmosphere was homey and warm - neither of my dogs looked nervous or stressed (despite often having separation anxiety) and the entire staff greeted us. Stephanie was also phenomenal - she is a great listener and a very confident, experienced groomer who took the time to ask me for my preferences on how they should be groomed. This put me at ease immediately and gave me the peace of mind I needed that my dogs were in great hands! When it was time to pick them up (just about 2 hours later (~1 hour for each dog), I was impressed at how detail-oriented Stephanie was with their grooming and how efficient the service was. [[HIGHLIGHT]]Since my first visit to Rachel's Dog Grooming, the entire staff has continued to be very consistent in their service - they are always very communicative and focused on building a relationship with each dog (and family) that comes in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Stephanie also takes the time to educate her clients on how to best maintain grooms between visits.[[ENDHIGHLIGHT]] It is clear how much passion drives this business every day. When I went to pick up both of my Bichons at our most recent visit, I was pleasantly surprised to hear that Stephanie had observed my older Bichon's comedone condition while cleaning his ear. This is not a condition that I had ever mentioned to the staff before, so having them point this out to me as an observation when I went to pick my dogs up was impressive, further affirming how much care and attention goes into each pet that they work with. My family members also pointed out how there is rarely any loud whining or barking when you enter the facility - all of the dogs there are noticeably at ease and comfortable and I can't thank the staff at Rachel's Dog Grooming enough for all the work they put into making this a place where owners can trust that their pets' best interests come first and that they will be well taken care of! read more

I love them! Everyone is so nice and my sweet baby Bella always looks and smells amazing at pick up. I love that this is a locally owned business. One of the things that made me immediately feel at ease was how happy the other dogs being worked on and brought in were. Bella is never nervous when realizing she's getting a cut. Highly recommend! read more

We discovered Rachel when she was the principal groomer at the Humane Society of Silicon Valley. She is both personable and professional in her care of our Poodles grooming needs. Glad to see her new shop is open & thriving! read more

Rachel's Dog Grooming - A super soft & cuddly'Miss Parti' after Rachel's magic touch! - Pet Groomers Near Me - Milpitas, California

Rachel has been grooming my dogs for a decade. When I found out she was no longer at HSSV, I was really bummed. She's the only groomer that I trust with my babies. She is especially great at handling and grooming my 17 year old Maltipoo, Fuzzy. He's used to her. After looking for a new groomer in our area, I felt compelled to find Rachel as I was nervous about trying a new groomer. Fuzzy was diagnosed with heart failure late last year and was slowing down so I felt nervous about him going to someone else (I feared he would get a heart attack in the middle of a bath or cut). He was already matted (not severely at all) and needed a cut badly. I ended up doing a Google search to find Rachel and that's how I discovered she opened her own business (Hooray!). I immediately contacted her place and easily made an appointment for Fuzzy and King. When I came to drop off my fur babies last Friday, I was able to tour her place and it's so nice, clean, and welcoming! My dogs were calm and so were the other dogs that were there. What I love about Rachel is that she's truly a dog lover and it shows in her work and her handling. She's very easy to talk to and I love how she interacts and treats my babies. I'm always happy with how they look after their grooming session. Even when I had Chubby (my wirehair JRT who already crossed the rainbow bridge), she always did an awesome job cleaning him up. Another thing I love about Rachel is that she doesn't judge. I've been guilty of bringing in Fuzzy in a matted state (I know I can be a bad parent about that) and I recall being lectured by a previous groomer at PetSmart before I met Rachel. This groomer made me feel so bad that I was embarrassed to bring him in for future cuts. She made me feel I didn't deserve to be a pet parent. With that I'm thankful too because I wouldn't have found Rachel if it wasn't for that. Fuzzy has a lot of hair for his breed but I've never left him in a severe state. He is well spoiled at home and on trips when we take him. Rachel's prices are reasonable for services. Her client list has been growing rapidly and so it could take sometime to get an appointment but to me it's worth the wait. For my fur babies she is the best! Congrats, Rachel on your new business! Fuzzy and King will definitely see you again in a couple of months! read more

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All i can tell you is that I have known Rachel for 12 years. She has taken care of my boys and have seen them grow up. I have followed her from Petsmart, Humane Society and now a business owner. You cannot find a better dog groomer. She is not just our dog groomer but she is our family. read more

Rachel's Dog Grooming - Gavin and Bane - Pet Groomers Near Me - Milpitas, California

Thanks Stephanie for a superb grooming on Jake yesterday, 02`11-22. We love it.

Rachel is so sweet with our little guy. She's been cutting his nails for last 8 years and he ONLY lets her cut his nails. I moved couple times and tried to find a groomer closer to home but our Baby gets anxious whenever anyone else but Rachel touches his paws. She used to work at HSSV 9+ years and now has her own shop. Our Baby loves her! If you're looking for someone who loves dogs and are gentle with your furbaby, 10000% recommend to see her. She's the best!!!!! read more

Rachel is an angel! She's the best. We have a dog that might actually be part weasel, or part fox, or something really really wild. She is super skittish, and until we found Rachel we had some terrible experiences with her at other groomers. Rachel not only handles her with kindness and patience, but she leaves her looking fluffy and adorable. This dog will not let us, her owners of 7 years, touch her feet; but Rachel leaves her little paws looking super muppety and perfect. Our other dog is a super scruffy terrier, and Rachel leaves her looking like an adorable little stuffed animal right out of the dryer. She does an amazing job on both of them. We drive all the way from Livermore to see Rachel because she is THAT good. We trust her with our little shy, high needs fur babies. We can't replace her. Thank you, Rachel! read more

Rachel's Dog Grooming - Please look at those tiny muppet feet on the wild dog. You would never think she's a wild dog. - Pet Groomers Near Me - Milpitas, California

Recently found Rachel through a friend and I'm so thankful to have her groom my fur babies. The most important thing I look for in a groomer is how they treat my dogs, because my dogs are my kids. Rachel is kind and patient and my babies love her. I have 3 small Yorkies, one of which is a blind senior and requires extra care. They love Rachel, running to greet her with tails wagging when we walk in. They all have non-typical cuts that require precision scissor cutting and Rachel has been wonderful in working with me and listening to my feedback. I highly recommend her to anyone who is looking for gentle, kind, skilled grooming! read more

Rachel's Dog Grooming - Before and after - fresh summer cut. - Pet Groomers Near Me - Milpitas, California

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Rachel did an amazing job with my boy Apollo. My dog was sporting some serious Covid disheveled look and in desperate need of a haircut. Brought him to Rachel's per a neighbor's recommendation and now he looks so handsome!! His coat is clean and shiny and smells so good. Will definitely be back and be a regular. read more

Rachel's Dog Grooming - Pet Groomers Near Me - Milpitas, California

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Fast , friendly and efficient! Rachel & her parents do such a great job. It's obvious they care about the dogs . I have 2 dogs and 1 got a full groom and the other just a bath, nail & sani. Will definitely be a regular! Dogs were in and out in less than 2 hours ! read more

Rachel's Dog Grooming - Pet Groomers Near Me - Milpitas, California

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First timer to Rachel's and it was a really positive experience for me and my 5 month old cockapoo pup! Everyone was really nice and the overall vibe of the place put me at ease. Stephanie did a wonderful job and my boy was out in an hour. Will totally make this my regular grooming salon. Thanks ladies! read more

Rachel's Dog Grooming - Pet Groomers Near Me - Milpitas, California

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After a year's of good service. I'm sure that the last time. somebody else takes care of my dog. Resulting on a bad bad haircut. Stephanie is the best but like I say I am sure last time somebody else did it. I talked to them and they denied. I stop the service with them. read more

They are the sweetest people and always do an amazing job with my pup Enzo. Book in advance since they are pretty filled up.

LOVE love love Rachel's Dog Grooming! And so does our pup Rachel knows what she is doing and it shows. She is also fast. So I don't have to leave my dog all day! That's so helpful. I recommend Rachel to everyone read more

I just took my dog to Rachel's Dog Grooming and they did such a fantastic job on my dog! My dog was extremely traumatized from her last groomer at another grooming location and I was hesitant to get her groomed again, but I'm so glad I found Rachel's Dog Grooming! Right when I walked in, I was greeted with a warm welcome by the receptionist and the groomers! The place is very clean and everyone is very friendly. Stefanie was my groomer and she made sure my dog felt comfortable and at ease. She listened to how I wanted my dog's hair to get cut and she did exactly what I asked for. She did such a great job on her. When I picked up my dog, she came out as one happy dog! I will definitely bring my dog here again for future grooming services! read more

It truly pains me to have to write this review, as we have been customers of Rachel's since back when she worked at the Humane Society. We loved the supportive, flexible, positive environment where we once brought our dogs for grooming. Have we had to cancel appointments? Absolutely! Has she had to cancel and reschedule? Absolutely! Still, we worked together to ensure that our dogs received the best possible care. Lately (the last year or so), the customer service has plummeted. We continued to bring our dogs there, because we felt a loyalty to Rachel from the past. Now however, the focus is truly on the bottom line, not the dogs, and in my opinion to the trick to running a successful business is to never let the customer feel like you are only in it for the money. The lady who runs the front desk doesn't seem to like people or even dogs for that matter. Every phone conversation and face-to-face interaction has been rude and leaving us feeling like we are not valued customers. We haven't seen Rachel, since she is the one doing the grooming, so our only interaction with the business has been her front desk attendant. If you are solely bringing your pet here for grooming, Rachel does a good job. If you would like a positive customer service experience, take your business elsewhere. I would rather pay more for someone who treats customers with kindness and respect. We would happily return if she brings back the customer service level from back in the Humane Society days. read more

Y'ALL! I cannot stress enough how incredibly blessed I was to be recommended here. I adopted a dog from HSSV. He's completely deaf, visually impaired, and came from two different homes before coming to us. He has a difficult time opening up to new people, especially when it comes to being handled. Not only did Ms. Rachel take the time to learn about him, but also her entire team took the time and energy to work with him. I know he's a handful, and I'm so thankful she took the time to work with him and his individual needs. Thank you, and see you soon! read more

I love Rachel and crew. I have a mostly blind rescue dog and Rachel is accommodating, reasonably priced, and a caring person.