1. Rachles-Michele's Oil

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Clifton, NJ

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Rachles-Michele's Oil

5.0 (2 reviews)

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12 years ago

When I used oil heat Rachles-Michele's provided top notch service and reliability.

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11 years ago

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Majka Jos A & Sons Fuel & Oil Burner Service

Majka Jos A & Sons Fuel & Oil Burner Service

1.0
(2 reviews)

What a HORRIBLE experience!…read more After being a loyal customer for over 35 years -- purchasing fuel oil; annual furnace service contracts; water heater, furnace and baseboard heater replacements -- the quality of work, professionalism, responsiveness, respectfulness and honestly at this firm has deteriorated to the point where we need to sever this relationship. A few months ago, we asked this firm to replace several baseboard heaters, repair valves to our multizone heating system, replace a component of our sump pump, and repair the fan in our air-conditioning system. We were told these were simple repairs requiring readily available parts - "No Problem". Not a single phase of these repairs were accomplished without incident. Parts of the baseboard heater covers were missing; servicemen 'forgot' to get certain parts; a three-day repair of the air-conditioning system was misdiagnosed and has taken four weeks; and the shut-down of the air-conditioning system has disabled the heating system as the cooler weather set in. All we have heard has been promises followed by excuses; and then only after having to make multiple follow-up calls for weeks on end. We have experienced a complete lack of respect for our time and needs. They have advertised experience in areas, we subsequently learned were farmed out to third parties. It is a shame that a once quality firm has deteriorated to this point. While there are still several highly skilled mechanics and servicemen at this organization; its leadership no longer values loyal customers.

I am actually too upset to go into all the details of the horrible customer service and abusive…read morebehavior from the owners. Bottom line both Scott and his wife tried to shake us down for money before an oil delivery. The reason is because during the pandemic we paid on 2 installments of which the second half was 2 months after the first payment. He must have yelled Net 30 about 20 times over the phone. He ended the conversation while I was pleading to please provide a delivery and that I have a child at home. Scott repeated he needs customers who pay net 30 and he is ending our contract. An oil company refusing to work with customers,bullying,and threatening and delivering on their threats is terrible customer service, but may not even be legal.

Rachles-Michele's Oil - utilities - Updated July 2026

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