these folks were very helpful. they did not have what i needed. but they helped me find a solution. very competent. highly recommend. read more

The shop was busy but Matt stopped to let us know he would help us as soon as he finished assisting his current customer. Matt had true experience and knowledge and efficiently answered my son's questions. He quickly located what was needed and we were on our way. Clean surroundings inside and out. All the work associates were friendly and welcoming. Thank you Matt for taking care of us! read more

Great service, put my cargo box on my Bronco in no time. Great selection of everything you need for your vehicle, racks, hitches, cargo boxes. Very helpful staff. Will definitely go back for more read more

Had them order me all the parts showed up to pick them up they sold them to someone else I called several times no answer terrible place to do business read more

1.5 years after trying to work with Rack Attack in resolving the damage done to our car during a standard roof rack install I still have no resolution. This was our fourth time working with Rack Attack for various installations on our vehicles and unfortunately this last time did not go well. After damaging the headliner in our Infiniti (drill punched through the roof - see picture) Rack Attack asked us to obtain 3 separate quotes from repair shops, which we did. We spoke with multiple shops and several indicated they were uncomfortable with this type of install and recommended we use the Infiniti dealer. The headliner needed to be replaced and could not be repaired. We were finally able to locate three willing shops (one was the dealer) and after the quotes came back in the $3,000 range, Ben the manager advised us that they were going to use their own shop. I advised him of the three shops warning about the difficulties in replacing the headliner impacting the multiple airbags installation, and he advised us that Rack Attack was going to make their own shop selection and will always go with the cheapest quote. I contacted the shop Rack Attack selected (that shop originally quoted $800) and asked them if they were familiar with the airbag installation and the problems that could occur. They indicated they were not and told me they would have to increase their quote as a result. I did not want them to make this repair due to the safety concerns I had. Ben then advised us Rack Attack purchased a replacement headliner and we could bring the car in anytime for repair. I escalated to Isaiah and advised him that we did not give Rack Attack approval for this purchase and felt more comfortable choosing our options after Rack Attack made monetary reparations for the damage they incurred on our property. After 1.5 years the issue is still unresolved. We are now working with Bill who asked us to resend the quotes which we did and then we simply asked them to send us a check to cover the damage (they want to install themselves and I do not want them to do so for obvious reasons). I am unfortunately leaving a negative review and submitting my claim to better business bureau. This solution seems simple to me. If a mechanic damages your car during a service and you do not trust them to make the repairs due to incompetence, a check is issued for the damage done. Rack Attack is no longer responding to my inquiries and the last email I have indicated Bill escalated this to the head office. Apparently their answer was to ignore our claim. Where is the "0" star option? read more

Rack Attack - Portland - Outdoor Gear Near Me - Portland, Oregon

Well, I'm not a fan of leaving bad reviews anymore but these guys earned it. Not only did they lose a 4500 sale but they slammed the shop door on us for asking why they were too busy to carry a tent 40 feet over to us so we could load it ourselves. They weren't. The guys going moving at a pace I walk when I first wake up. Best of luck to these people when the people who pay their paychecks don't shop there anymore. Edit: the owner posted that comment then never replied when I sent him a simple email to just call me about it. His reply wasn't genuine. read more

These guys were awesome!!! Totally hooked me up and gave me a great deal. Worked with to get the right rack for my folding tonneau cover. Customized awesomeness. Eric and Nick were awesome, they took great care of me. Will send everyone their way. read more

This past summer, I bought a tandem kayak at Scappoose Bay Paddling Center who, unfortunately, do not sell the kayak racks. For the rack, SBPC highly recommended Rack Attack because apparently Rack Attack would not only recommend a rack for our particular kayak, but would also help us understand how to properly rack our kayak. After purchasing our particular rack and installed the unit on our roof racks in the 95°F heat outside with no cover, we asked Rack Attack to take a look to see if the kayak rack was installed properly. "No, no, no. We can't do that because it would make us legally liable" said Rack Attack. What! I can understand them not wanting to help us install the rack or load the kayak (sort of), but they wouldn't even take a look to see if everything was ok. Having NEVER installed a kayak rack or kayak onto the rack, I would have greatly appreciated someone to look at my work and assess whether my installation was done correctly and that my kayak would not fly off my roof while driving 65 mph on the freeway and smashing into a car killing everyone inside. Really Rack Attack? That's how you're going to do business? Moreover, the rack that Rack Attack recommended does NOT fit my kayak properly and I'm sure the situation would have been rectified if someone would have bothered to look. I cannot in good conscience recommend this business at all! read more

Was having an impossible time finding a cargo box for my Tesla Model S with fixed bars. Went to Rack Attack where they measured the rack distance, gave me some choices and installed the chosen box in 30 minutes while we grabbed some lunch. Super easy and great overall to deal with. I bought the Thule XT Large. read more

Great and timely service! Thank you for my awesome new hullavator racks! A plus is that it's connected to next adventure

Grateful for this place! I stopped by and Sean went above and beyond really helping me out. I had been to three places prior and couldn't find what I needed until I came here. Thank you! Highly recommend. read more

Great and very helpful staff. Got us all set up with the right equipment and did a great job installing it! Highly recommend them.

I ordered my car rack online, and these guys and the ones at the downtown branch really went out of their way to make sure I got what I needed, and got it delivered promptly and with clear communication. When there were errors on my end (I ordered the wrong crossbars, and was mistaken about what was shipped to me), they were very gracious and professional in getting things rectified. I would go back and use them again in a heartbeat. read more

me and my partner came here last week looking for a tow package. we were greeted and everyone was super helpful. the reason why I did not give this place five stars being that I did not make a purchase is that I do believe they are good at what they do I do think their prices are on the expensive side for something that you can get down the street at U-Haul for 25% of the cost. The fact that the tow package they sell only includes partial installation meaning that you have to go to another place to hook up the electrical piece so your brake lights will work on your trailer or anything else that you were towing when I asked what were the other places prices they said they did not know but they just recommend because this is not a service they do in house again all in all not it into in place to get your tow package installed read more

Made a $1200 cargo box and rack purchase; scheduled an installation appointment for Christmas Eve. Upon arrival for the install, was told I needed to now pay a $70 installation fee. I told the cashier that fee wasn't disclosed at the time of purchase. He was sorry. THEN I was told the install would take three hours! I objected stating the installation time was also not disclosed. Again he was sorry. Since I didn't arrange to drop off my vehicle, I sit here in their showroom writing this review. It's going to be a long three hours. read more

First and foremost Taylor and Nick another big thank you. The irony of this review is I had trepidations getting the hitch installed here. Probably one of my biggest misjudgments I have ever made. Not only was that install done ( hitch on my girlfriends BMW Wagon) but when I ran into problems with directions on the Kuat NV 2.0 install at home, Taylor was super accommodating over the phone, email, and sympathetic to the awkward diagram. Not only did Nick help sort things out, both Taylor and Nick noting I was pressed to pick up my bike, offered to help and assembled my rack on the spot in the parking lot to help make sure I wasn't late. Nick and Taylor thank you for the compassion and kindness. I couldn't be happier and most of all thanks for the upbeat and fun service. I won't go anywhere else for outfitting a vehicle for adventure from here on out. Hopefully that will be my own instead of my girlfriends car in the near future, haha. Thank you for everything Nick and Taylor! read more

The installation was fine but customer service was disappointing. From initial call wait to in-person "oh, guess we don't have the product" after waiting 3 weeks for the appt, then rescheduling. read more

I'm really glad these guys are here. I needed a roof basket for my car, Re-Rack told me I would need a $800 custom install with drilling involved. Yikes. Helpful guy at Rack Attack measured my load bars and assured me that the Yakima Load Warrior was going to work for me, which it does. In fact, they guaranteed that it would fit or I could return the rack for a full refund. They saved me several hundred dollars and had me out the door in a few minutes. I had the rack assembled and installed in less than an hour. Woo hoo Rack Attack!! read more

This morning, I started at another competitor rack store nearby (Rerack) and was ignored for 35 minutes (as I patiently waited with my baby). While I was being ignored, I posted on my Facebook and several people suggested I go to Rack Attack. As I continued to wait for service and acknowledgement, I called Rack Attack down the street. They were super helpful and kind, I decided to go there instead. Entered their store in SE Portland, greeted immediately by their staff, one of the guys Tyler gave me the rundown, and allowed me to make a decision. I got my roof rack installed while I wandered around nearby. Afterwards, Tyler showed me how my new Yakima rack worked (locks, etc) and some other options to consider for the future. He made good suggestions but did not hard sell me. He gave me some additional time to think - and I decided to get a cargo basket (Load Warrior) installed. This was kind of a big purchase for me, and I appreciate the care and service I received from Tyler at Rack Attack. I will definitely return for additional accessories and refer future customers to them!! read more

Rack Attack - Portland - Love my new rack system!! Thanks Rack Attack!! - Outdoor Gear Near Me - Portland, Oregon

Long wait times to drop off and pick up a car for a rack install. When they did finally address me, they were rude and condescending. Obviously they think/know that they're the only/main game in town, so customer service isn't necessary, or a top priority. Try to avoid if at all possible. read more

Waist of my time! Was assured they had a custom part to mount a rack on my vehicle. Get there from out of town and short of 5 minutes same guy tells me he has nothing that will work!?! Told me about all these custom parts over the phone yet couldn't take the physical time to try, shit show!!! read more

We had a great experience with Rack Attack in Portland and Tigard. The teams at each store were knowledgeable about each product they sell and what works best for our lifestyle. We travel a lot in our Wrangler with 2 dogs. We needed additional space and the best approach was on the roof. Our Thule roof carrier was installed in less than 15 minutes by the Portland crew. The rack was so easy to do myself (which is what I asked for). We appreciated their professionalism and friendly service. read more

Rack Attack - Portland - Thule evolo rack and roof carrier - Outdoor Gear Near Me - Portland, Oregon

In May I purchased a Thule hitch bike rack. A ratcheting strap in the rear wheel holder became extremely difficult to use--I eventually had to use a heavy screw driver to release the strap to free the bike. I took the rack in on October 5 to have the strap assembly fixed. I was disappointed that they wouldn't fix the rack and, instead, made me fill out a warranty claim form. No word by mid-November, so I went back by the shop. I was told that they couldn't do anything because they still hadn't heard from Thule, and didn't have the part to fix the rack. Rack Attack should stand behind the products they sell and fix or replace them themselves. Any warranty claim ought to be between Rack Attack and the manufacturer, particularly on a five-month-old rack. Additionally, it's a little hard to understand why Rack Attack wouldn't have such a basic part in stock given that they have a full bay for doing installations. Regardless, they could have ordered the part from Thule and had it in the shop in a week or two. It's now two months, and counting, and still no word from Rack Attack. read more

Just great, friendly, knowledgeable service. Who could ask for more? Thank you Nick and Rack Attack!!

A shout out and thank you to Taylor for installing a Rhino Roof Rack on my 2017 Kia Soul, even though it had a panoramic sunroof and Kia said they couldn't do it! Looks great and I can now haul my kayak! He also made time the very next day to do the install. Good service, good about showing me options and explaining the installation process. read more

Rack Attack - Portland - Outdoor Gear Near Me - Portland, Oregon

I was so disappointed with the experience here. Rack Attack sold me cross-rails and neglected to give me all the pieces. I had to drive back across town to pick up the rest. They then installed the rails for me and scratched my silver roof rails in the process. After the install, the cross bars kept making an awful whistling noise at high speeds. Rack Attack first insisted that the cross rails should not be making any noise. I called back twice and the second time told me I had to come in, but that they would probably take a return even though it was outside the (very short) return period. I drove across town again to return the rails. The clerk who happened to be there refused to take a return but then "adjusted" the rails and told me the issue was fixed. Guess what, the next time I drove above 50, same issue. Rack Attack won't take a return and advised me to sell them on Craigslist as they would give me less than half of what I paid to buy the rails back as used. I guess I will sell the rails on Craigslist but with the amount of time I have spent dealing with Rack Attack, I am doubly upset that I now have to spend more time selling them. Don't go here. Go to your car's dealership or to ReRack. Anywhere but here. Maybe I could have gotten lucky with a different clerk but I shouldn't have to get lucky to get decent service. read more

Non-friendly staff. Had to ask several times for help. Low prices, hahaha. Same as everywhere else! saved 85$ going to yakima.com and that ordered from amazon They tried to up-sell as hard as they could, saying "this is best but if you wanna be cheap you can get this" I was shopping for a top (roof) mount bike system. Not helpful! Not friendly! Not going back! Have already expressed feelings about them as am asked where i got my system from. read more

Very stoked on this place and will be back again! Friendly and helpful staff, and a good selection of products from what I could see. All I needed was an Alan key for my Thule rack and they hooked one up for free! Thanks Brendon and Eric!! read more

Great service on my Lexus CT200H I took my Lexus in to see if they could fit the Wispbar from VW Jetta which is now gone. The bars were originally to long to fit the more compact Lexus CT200H but luckily they come up with a great fix by perm-mounting the wins-bars to the roof with a drill-and-bolt fit kit. I must say I was very hesitant at first to permanently meddle with the the Lexus but I was assured that it would look better and keep the car more beautified. I said yes and I couldn't be happier with how the Wispbar looks on top of the Lexus. It looks great! Now, granted it is a permanent modification, just make sure you have the right people work on it... -And, that would be these guys. Very happy customer. read more

Straight forward. No BS. Good price. Fast service. Military friendly. Nice dogs. Installed standard square racks on my 2002 Honda Civic in less than 90 minutes. Price was below what I was expecting. So = Thumbs Up. No need to use fancy adjectives to describe this place. read more

I came here a year ago to get a roof rack & cargo box so that I could move my daughter to college with all of her stuff. The guys that helped me were efficient and friendly in helping me pick out the right equipment. A year later, I had a problem with the lock and they fixed it free of charge. I highly recommend! Thanks Rack Attack East! read more

When the SW location did not have the parts or master key that fit my really old school Thule ski rack, they called this store to make sure they could do the work before sending me across the river. The team at this much larger store was on the ball and friendly, and replaced the locks right away. Good communication across the board, both between the two locations and with customers. read more

Such a great place! I couldn't get my Thule bike rack off, and I walked in ask for advice. The employee just walked out to my car, not even asking if I bought it there and took it off for me, excluding" the trick" as he did. Not only about but he replaced part that I was missing for free! read more

They were awesome. I had a Mercedes ski rack that we couldn't find keys for. They had what I need which enabled me to remove the rack prior to hitting the road back to Colorado. read more

Poor customer service. This is the most straightforward way to put this. They don't tell you a very important fact about their return policy when you buy items. As soon as they take it out of the box and put it on your car (even if you want to see how it fits), the 3 day return policy applies because it is used. Additionally, the salesman did not offer to give me the box the $280 product came in so that also made the 3 day return policy apply. Lastly the salesman did not give me a printout of the invoice and return policy. On the invoice the return policy states that if you have the box and it is unused, you can return it in 30 days. Well since I was never given a box, I could not return the item after 3 days, nor did I know about the necessity of getting the original box before I left the store. When I went into the store to resolve the issue, a different salesman said that since I didn't have the box, the 3 day return policy applied, and he could not help me, even adding in a sarcastic attitude, "this is not REI." Well, I am not expecting to return something that has been used for years. I am just trying to return something that had been used once and was even wanting to purchase something nicer. I just didn't have a box which I was never given. He even gave me attitude about getting a printout of the original invoice. I can't recommend you shop at the rack attack. There are many other rack stores around that have helpful customer service, and yes, you should even consider REI. read more

Benjamin at Rack Attack was awesome, friendly and installed the rack system in record time! Definitely will recommend. :) read more

Rack Attack - Portland - Installed in under five minutes! This place has great service. - Outdoor Gear Near Me - Portland, Oregon

Wow that was unprofessional. I went in with an old Thule bike rack that fit my old car. We recently bought a new car and I wanted to see if there was a way to replace the bracket to fit the factory setup on the new car. Without even looking at the rack some kid in front promptly said no it's not compatible (Yeah no shit that why I'm here). Before I could even ask if they make a different bracket or bars that would mount on the roof, which they do, he walked over and showed me some used rack and said this is the only one that works then sat back down. I'm sure there are some very good people that work there and that's the only reason I will not drop it to a 1 star. I can tell you I will never be going back and if I owned this place this kid would be out of a job. read more

If you want to get a rack for your car they want you to know your exact parts for your vehicle and aren't interested in helping you find out what works. Mike at rack attack said "I'm hanging up in a few seconds and I recommend you find the parts you need before calling". Bought a set of snowboard racks a few years back so I thought I'd give them another shot. It's your job buddy, you work at rack attack... read more

Great Staff. Fast service. Military friendly, dog friendly, no B.S We went in knowing nothing about rack systems for our new kayaks. They were so nice, walked us through several different options (pros/cons) no pressure. We made the decision to get the Hullavator, they explained how it worked, tested in on the vehicle, showed us the return policy or if we had problem to just give them a call. I was very impressed. I would recommend checking them out if you need any type of rack system. read more

Awesome experience here. Called up and spoke to Nick... he was extremely helpful, asking specifics on what I was looking for and walking me through his initial thoughts. Within 5 minutes, I had some quotes for different options in my inbox. Stopped in the next day and in less than one hour I had my new roof rack and cargo box installed. Great service and fair prices... I can't imagine a better experience anywhere else. Really glad I found this place, and will definitely be back. read more