I can't resist a pen store, even though I have many more than I'll ever need. And when I found out…read morethat Santa Fe Pens was just a short drive from our VRBO, I was there. I ended up with a nice Retro 51 Tornado in with a very cool custom Red Chile Ristra pattern. The folks here were super nice, helpful, knowledgeable, and low pressure. I could have done more retail damage, but was more than happy to slowly leave with a pen that I really enjoyed trying out and looking at.

Took my expensive pen to be repaired and he stole it. Do not leave anything with him, it could just…read moredisappear!

This is a family owned optical shop that has the latest styles in glass frames. The grandmother,…read moremom and daughter run the place. All with lots of experience so that I felt well cared for. Second time I've ordered glasses from them. And I'm happy to be back. Their prices are competitive with a nice discount on a second pair. Only issue is that they don't take insurance which seems to be the way almost every optical shop works now. I like this family so much that I don't care if I have to submit the charges directly to my insurance.

Excellent customer service. Goes beyond the usual to insure the product is exactly what the…read morecustomer needs and wants. I wouldn't even consider another Optical Shop. Curiously, while I was there a couple arrived having driven from Albuquerque because of the extraordinary customer service.

We are traveling with our RV in Santa Fe and my wife's prescription glasses broke. We walked in…read moretoday and we were greeted by two very friendly people. We explained the situation with the broken eye eyeglasses, and they fixed them for free and gave us spare nose pads! Highly recommend the shop both for their professionalism, and they have a great inventory as well. While they were repairing my wife's glasses, we browsed the vast inventory of high-quality glasses.

Everything went well. Service, timing, and fit. The prescription came out perfect as well. I got my…read moreglasses within two weeks!!

Tough review to write as there were good and bad things. I'll start with the bad:…read more 1. Hours. They're closed during my lunch hour and they close at 7 on Friday nights, which isn't great if you're looking to play Friday night Magic. 2. They don't actually sell certain items in store. You have to go to their website to order them, which kind of defeats the purpose of being an LGS, no? 3. They carry 40K, which was great, but couldn't answer any of my questions about it. Oh, and the paint I bought was not the right viscosity for brush painting (it said air on it, so I should've known). So why 3 stars instead of 1? The manager (Sarah, I think?) was very courteous and helpful. So, overall, great effort but not quite there, especially if you're looking for MtG singles or to play competitively. Better options in town for that. Edit: not sure why it says I'm from Denver, lol. I'm local. Can't find where to fix that.

No, they don't have everything under the sun. That's what Amazon or Lowes is for. But they have a…read moregreat selection of all the routine stuff and the staff is friendly and helpful. Can't even tell you how much money I've spent over there keeping up my tired old LA quad. Spending some more tomorrow, matter of fact. Good as it gets for a small town in NM.

I agree they have no customer service. New manager was very rude and not helpful. No one seems to…read morecare. They just sit there and don't ask if you need help finding something.

Our office has done business with this firm for years and years…read more We love them. Couldn't be better. We feel like we are friends with Billy and Sheila. JD

Much cheaper to buy their high quality printers with annual maintenance and toners than to buy…read morecheaper printers from big Office retail places and purchase the toners. I was having to replace those printers every year. We have several medical clinics and we have been dealing with SF Business Products for over a decade with our printers lasting 7 or so years before replacing. Billy and the staff give very personal, friendly and professional service.

I had a very disappointing experience at Ojo Optique…read more I purchased my glasses there less than two years ago. This week, I brought them in for a simple adjustment. The glasses were in excellent condition when I arrived, and a staff member even commented on how well they had been cared for. During the adjustment, the store manager used pliers on the nose piece, and it broke off while in his hands. I was then told the nose piece is soldered to the frame, that it could not be repaired, and that I was essentially out of luck. No warning was given beforehand about any risk of breakage. And, no liability waiver was presented. No offer of assistance was provided. After contacting ownership, the only resolution offered was to replace the front piece at half price ($130). Since the damage occurred during an in-store adjustment, I expected the business to stand behind its work and replace the frame. I understand that accidents happen, but how a business responds matters. I was disappointed that full responsibility was not taken for damage that occurred while the glasses were in their care. This is a local shop with very high prices, they should provide better customer service!

On vacation I lost a screw to my glasses. I called ahead to make sure they would be open and that…read morethey do repairs. Matt was very helpful and was able to replace the screw in very little time, and even indulged me in looking at a couple frames. The shop is very nice, and has excellent and unique choices for a larger fit, and all the frames are small designer companies with very stylish designs. I will definitely be making an appointment on my next trip out!

This location is absolutely stunning! It's a beautiful space! Right in the heart of downtown! Staff…read moreis amazing, so knowledgeable and professional. Great selection of frames! Best quality lenses I've ever had! If you're visiting you should definitely check them out! So many European brands that I've only seen sold here!! Plus they sell Chrome Hearts in SANTA FE NEW MEXICO!!! Whaaaaaat!!!!

Not recommended. I had to pay $130 for simple eye exam that should have been completely covered by…read moremy vision insurance, because Botwin decided that they had done something "medical" rather than simple eye exam, so submitted claim to my medical insurance (which charges me deductible) instead of my vision insurance. The "medical" thing they did? Noticed I have mild cataracts, and said I don't need to do anything about them. This is the exact same thing I've been told for years by other optometrists who always submitted claim to my vision insurance, which covered the entire cost of the eye exam. Thus I had to pay $130 for them to tell me something I already knew, and that didn't need to be treated. I took this up with person at my medical insurance company, who told me that the insurance company had to go by the doctor's "code" for the claim, but that this "coding" sounded unreasonable to her, since the cataracts had already been diagnosed by another doctor, and aren't causing any problem yet. That person --- who works at the insurance company -- wondered if this was a way for an optometry practice to make more money. I don't know, but I'm not returning to Botwin again.