Disappointing service - I asked for an early check in so I could get to my doctorate presentation on time. I was traveling with my son who was recovering from a head injury and he needed to lie down. I was told, "no, sorry" and that the rooms weren't ready due to limited staffing. Then, I watched the cleaning staff walk across the street from lunch..... I found another person who immediately checked that my room WAS ready and promptly checked me in. I should add that were we given a room on the opposite end of the property which meant my son had a long walk to the lobby and the restaurant. Shame on you, Radisson. A very disappointing experience. read more

This this is a truly awful property that is badly in need of renovation. The power was not working in the first room that they offered me. When I checked out their computer system was not working and they promised to email the folio, It has not arrived and when I try to call the hotel I receive an outgoing message that they are not receiving calls and then I am disconnected. This has been going on for 2 days. I am trying to get help through Choice Hotel's customer service but they don't seem to be able to get through either. Stay away from this shabby, poorly managed property! read more

I had a flight from Madison Airport that was canceled due to poor weather. The flight was rescheduled 24 hours later. The airlines offered no compensation and expected me to sleep in the airport. I am so thankful for Radisson Madison hotel. I booked a room through a 3rd party and the rate was inexpensive. The customer service was superb. The hotel paid my taxi fee to the hotel and warmly greeted me like a long lost friend. I appreciated the superb hospitality. Check in was easy, room comfy, warm shower. The complimentary Breakfast Buffett had many delicious items. The front desk arranged the complimentary shuttle to the airport and driver gave me a city tour. I appreciate the wonderful hospitality if the staff at Radisson Madison hotel. Props to management. 5 star plus! read more

I stayed here 2 nights. Upon checking in, I checked for bedbugs and found some type of food under my mattress. The tub was also dirty on the outside (looked like blood??) and the toilet seat would not stay in place and has some type of stain on it. The drapes also had a stain -blood?? I was willing to live with everything except the food under the mattress. I left housekeeping a note. Next day upon my return, it was still there though the note was gone!! I had shown these pictures to the front desk and he said hopefully they had cleaned. So I tried to call, except the phone did not work. What kind of a room is this?? Sleep number beds? No. Maybe they didn't finish this room yet. Not sure but went I went back up front, I was offered a new room as housekeeping had left for the day. Not happy to be repacking and unpacking. Did it anyway. The person offered 20% discount for the night and 2 free drink coupons. Went to the bar for the drinks and dinner and was definitely happy with the bartender's service and food and drinks (huge strong margaritas!). I guess that kind of made up for the gross room? I would not stay here again but I would definitely come back to the bar. read more

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Paid thru third party and they did have my reservation. Instead of calling because payment to them didn't go thru they simply charged me again. Went to front desk at 930am to fix-no one working desk this am. Room was fine but cust Serv lacking. read more

Pretty decent experience, not a luxury hotel, but it doesnt pretend to be. The pictures on here seem true-to-life, but just brighter and shinier. The hotel is very - umm winding? Its small, two floors, and they are looooong floors. Easy to navigate enough, but it can initially feel like a house of mirrors to navigate. Rooms are interlocking, so you can still kind of hear the people next to you, even if they are just doing normal things. Not a nuisance for me, but I know some people are a stickler for those things. I liked the location. I came without a car, and so I was pleasantly surprised it was walking distance to many things, like the mall, restaurants and even the small movie theatre. Not much walking distance in terms of nightlife, but enough so you dont feel trapped in the middle of nowhere. They offer airport pick up, too, but they say to call and scheduled 24 hours in advance. read more

Just terrible. The desk clerk tried to break into my room while I was in the shower. As a woman traveling alone I had latched and blocked the door so she couldn't get in,but it still scared me. She apologized and said it was a 'mistake'. I couldn't get ahold of a manager and left for a safer place in the middle of the night. 3 days later they still haven't refunded my money. read more

I reserved a room at this location for a hotel celebration for my son, and his friends. He wanted to go swimming and I wanted to have a separate living quarters than the room with the video games and hot breakfast. This place seemed to have met those 3 basic needs for a reasonable price. We arrived and I was told we'd have a kitchenette with a range...I asked specifically if that would be the case and was told yes. We arrived to find the room had cabinets and counter top space but no range or kitchenette of any kind. The pool was sufficient for my boys, and they swam and played video games into the morning. There was free Wi-Fi, they set up remote controls so that input functions on the tvs could not be changed. So I had to take control of the tv with ph cellphone so my boys could play their video games. We got up for breakfast, and it was hot, with cold options. They had eggs, pork sausage and breakfast-like potatoes. Cold options were cereal and bagels, there was a waffle maker but the server stated they ran out of waffle mix and syrup.....at 8am in the morning... Overall the place met the 3 basic needs, but the experience was underwhelming at best. Might try again, but no promises... read more

Room was ok for price BUT to charge $14/guest to help yourself to breakfast...make your own waffles etc...was a big change and too costly considering Dennys is a block away...and accepts AARP for discount...plus they cook and serve you. What was annoying is they removed the coffee from lobby and no one could "sell" us a cup of coffee...just the $14 deal. We will be better prepared next time. Plan ahead for coffee. Don't care about their over priced breakfast that takes over the only restaurant in the hotel. read more

Gross! Nothing good about this place. Run down dump. Check in was a disaster, staff did not know what was going on. Hallways smell like weed. Checked in at night but my room was still 90 because they don't run the AC before you turn it on. They have a hot tub but it has no working jets. It's an old run down dump. They don't even have a tiny shoe selling essentials like tooth past. If you wanna know what it's like to stay in a housing project, come to this hotel. read more

Stayed here for a football game in late November. Great value. Plenty of parking. Room very nice. Appreciated the 24/7 snack set up. Front desk staff very helpful. However, breakfast set up was terrible - poorly staffed, unclean, poor food. I emailed general manager about this but never received a response. I can recommend staying here but beware that the breakfast may or may not work out. read more

I would have given this four stars for value as the four of us stayed for several days during a job hunting trip. The hotel bar and barkeeper were nice, and the breakfast was satisfying. The cleaning staff cleaned our room nicely for all days but one. The problem is the hotel charged me twice for the room, and for whatever reason, would not reimburse the extra charge. At this point I've lodged a dispute via the credit card company, and I'm certain, after some time and investigation, that the charges will be returned. The question is why did they charge twice and then not immediately reverse the charge? Multiple attempts to resolve this amicably with the property have failed. read more

Very bait and switch type of hotel. My fiancé got this hotel for his mother and us. I understand that covid is a thing, I really do, because we traveled across country to move home to the Midwest. I feel this isn't just because of the "covid". He's pretty good at booking hotels. The hotel isn't what it seems to be online. Other customers where complaining as we walked out to get our stuff from the car. I hate writing bad reviews. I'll have to pass in this hotel again and won't be staying needs work for sure and some friendlier customer service. read more

Absolutely horrible, particularly the management. Disgusting smell in the first room so I had to ask for a different one. I was polite about it and that still must have pissed them off because they skipped my room for service the next day - unless they weren't trying to be petty and it is so badly managed that they manage to forget rooms on random days. They also screwed up the airport shuttle that they claim they have. I came here on a work trip, and if it wasn't for the fact that work booked the room I would have left and gone elsewhere. read more

I was part of a group that went to the Great Taste of the Midwest. We made reservations for Saturday night here. Based on our experience, we'll probably use this hotel again in the future. The staff here was fantastic! We arrived early on Saturday morning around 9:30 AM. We were hoping to be able to check in and put our luggage in our rooms before heading to the Great Taste. Shannon at the front desk was able to get us checked in and into our rooms, even though normally check in isn't until 1:00 PM. We had pre-arranged a shuttle to take us to a local brewery where we could catch another shuttle to the park where Great Taste is held. Due to an issue, the shuttle from the hotel was late getting to us and we missed the shuttle from the Brewery to the park. Even though the park was outside the range they normally go, they took us directly to the park and even made arrangements to pick us up when it was over. The rooms and the common areas of the hotel where clean. The pool and hot tub were nice, one of my friends thought the temperature on the hot tub was a little too hot and another thought the chlorine in the pool was a bit on the strong side. The only problem I had with the physicality of this hotel is the parking. For a hotel this size, there was surprising little parking. I know they had events going on in some of their banquet rooms, modeling auditions during the day, a wedding in the evening. As a hotel guest, I should not have to hunt for a parking spot AT the hotel I'm registered and then end up having to park at a neighboring business because there were no spaces available at all. This happened to us twice. Once when we arrived, and then later in the evening after we left to go to dinner. The rooms had sleep number beds in them. I was kind of excited about this as I had wanted to try one to see what they are like. Unfortunately for me, there were no instructions on how to use it, and then there was the problem that my bed was broken. I couldn't change the number, but I didn't find this out until late in the evening and I was ready to just go to sleep. My bed was hard as a rock. I couldn't read the display, but I swear that it was set at the number that was equivalent to concrete. The shower in our room was nice. I will tell you that they have some serious water pressure. If for some reason you are adverse to using soap, no worries... the water coming out of the shower head will not only blast the dirt off of you, but it will also exfoliate you as well! For the record, I find this to be a good thing. The complimentary hot breakfast they serve in the morning is okay. Sunday morning we had Eggs, sausage, waffles, toast, cold cereal, fruit, OJ, coffee and milk. Nothing really to be all that excited about. But it was free and for free you can't complain. Just be wary of the shirtless guy coming from the pool to get his breakfast. Overall it was a good stay; I just really wished that the bed had worked. read more

This is the third time that I have stayed at this hotel on business. The last time was six months ago and then one year prior to that. Two out of the last three stays, including the current stay, have been absolutely miserable. When we checked into the room, we found that someone else had already been in the room due to depression is in the pillows and bedding. When we questioned the front desk, they apologized and said yes there was somebody else that went into that room by mistake and they must've laid down in the bed. Today is a fairly hot and humid day, and the halls smell like armpits. There are small dehumidifiers in the hallways that are not doing much of anything other than presenting a significant safety hazard in the event of a fire. For two of the last three stays, the hot tub has been inoperable, so relaxation is out. We went out for dinner and we came back we attempted to turn the air conditioner down to make the room more comfortable only to find that the air-conditioner did not work. When we called the front desk again they told us that the air conditioner was broken and that we needed to move rooms. Clearly the front desk is apathetic and management does not care that this hotel is not being maintained and is rapidly degrading. This will be my absolute last stay at this hotel and unless management decides to make some investments to maintain it, I strongly encourage all readers to avoid this hotel. read more

Enjoyed my stay! Comfortable room and very clean. Nice variety for breakfast. Staff were very friendly.

I was disappointed not to be staying downtown as I usually do when I visit Madison, but was satisfied with my stay at the Radisson. The room was clean and the bed was comfortable. I was put in a room VERY far away from the lobby/restaurant, and the hallways are a bit stuffy and hot. The staff was helpful and friendly and the shuttle service to Epic was great. Overall I am very happy with my stay. read more

Personnel staff are cordial and friendly, the room is clean and decent size. The bed is comfortable specially with being an sleep number bed. The second floor hallway reeked as mildew with zero ventilation, the outside structure is over due for a renovation no doubt. The breakfast options are good for travelers (hot and cold) read more

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Booked this room 4 months ago with unrefundable deposit. The hotel let me switch dates but not to the ones I wanted so I decided to stay in Madison longer and visit family and not lose my deposit. Big mistake! 8:30pm Bartenders at Twist Radisson Madison were disrespectful n rude. They eavesdropped on phone call n refused to just let me read my book n finish wine. Confronted n verbally assaulted n called a criminal because I invited my Aunt n Uncle to the breakfast buffet. I felt unsafe with their harassment so I left in tears n reported to the front desk. Who asked me to speak softly because children were checking in. Went to the pool after to relax since I could not return to bar n room was too quiet. F*** is first word I hear as I open door of pool area. 20+ people are in there with beers screaming and partying and there was a baby present but no hotel staff. I have a headache now from the noise. Very unpleasant place to stay in terms of service and quality of people staying here on the weekend. read more

I had two problems, neither of which was ever resolved. First, I booked the room to be paid for upon check in, yet instead they booked it as pay immediately. When I called to resolve the situation, I was treated very poorly by the front desk employee, and he refused to let me talk to the GM. The following weekend I also stayed there (it was booked ahead of time and was hard to change, so I was basically stuck). I ordered room service and was provided raw chicken wings. The kitchen manager was very apologetic, which I appreciate, yet I asked for a phone call from the general manager. No call ever came. I did receive an email from the general manager after complaining a third time, and he said his employees never told him about the request for a phone call. He promised he would call me and talk about the negative experiences. Fair enough. However, it has now been almost two months since the experiences, and five weeks since the general manager emailed me promising he would call me, yet he has not called me. I have even followed up with him twice letting him know that he promised a phone call and never delivered. Avoid staying here, terrible service. read more

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The Radisson Madison is bang-for-buck the best hotel out there and my personal favorite to stay at. All of the staff rock and the hotel does all of the little details better than most. Ie we got a room package that included "chocolates" and ended up getting a beautifully decorated platter of chocolate-covered strawberries. The Radisson Madison KILLS it. 10/10 would recommend. One aside if any Radisson managers happen to be reading this, we got room service for breakfast and a 20% gratuity as well as a room service/delivery charge was included. This seemed a bit odd because I still wanted to personally tip the person who brought the food to us (it's never clear if they actually see those "included tips") so id recommend not automatically including gratuity in a room service bill. To everyone else, I reiterate, go to the Radisson Madison, it's the best. read more

The girlfriend won a free two-night stay to the Mad Rad from a drawing at her work recently, so we decided to make a weekend out of it and drove the four hours to Wisconsin's capitol city. Considering I'm relatively new to the Midwest I always enjoy visiting new places, and I found Madison both charming and beautiful. Unfortunately I can't say the same for the Mad Rad. While it was adequate for a free hotel stay, there were many things that could be improved. Our guestroom was in need of a severe face-lift, and there was something the matter with the plumbing because the tap water was murky at times. The free breakfast was absolutely terrible, even just looking for snacks on our way out. I've also never experienced such an over-chlorinated pool and jacuzzi. It irritated my skin almost immediately upon entering the water, not making for a relaxing experience. On a positive note, the bartender on Saturday night (I forget his name) was incredibly friendly, and made the poor choices and sub-par food a-okay. read more

The five stars is not so much a function of the hotel as of the very friendly and helpful staff. As hotels go this one is fine. The rooms are comfortable and the amenities are decent. They seem to have made some effort in improving the complimentary breakfast in the last year which is a good thing. But the real draw has been the staff. Always friendly and helpful. On our last visit there was a significant snag with our reservation that technically could have caused us to be billed twice for the room through no fault of theirs. However the front desk manager was able to quickly and without any fuss resolve the matter and keep me from getting hit quite hard in the wallet. That kind of service earns my loyalty and we will be staying there any time we are in Madison going forward. read more

Have stayed here twice for business and was equally impressed both times. The room and facilities are clean, feel very safe, and are within walking distance of food, shopping, and entertainment. Staff was extremely friendly and attentive to my needs. The morning breakfast was exceptional and the coffee fantastic. Used the bar service on this past trip and Paul was very friendly with a lot of interesting information about Madison. All and all, I can say most Radisson hotels are a bit above the rest and this one was no exception to that statement. Thank you to the staff for the hospitality! I will be back soon! read more

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DONT DO IT! If you're getting this motel for the swimming pool, don't! The air temperature is only 59° IN THE POOL AREA and they won't turn it up when asked! When I asked for it to be turned up, an hour later someone appeared, but only to change the thermostat so it can't be viewed!!! I understand heating prices have gone up and I understand why the halls are cold but to expect guests to swim in 59° weather is ridiculous!!! read more

I came here for a business fair that they had in one of their meeting rooms. The place looks a little dated, but I'd didn't stay here so I don't know if it's the same with the rooms you'd sleep on. They didn't have a sign up stating where the event was taking place in the building, but staff was nice enough to assist. If you were driving here you might easily miss it. There are a lot of things available in the area though, such as restaurants, shopping, and the UW is not far away. Located near highway. read more

Recent stay, 7.24.16. King bed, room was so tiny, sink outside the bathroom, kids unattended running up and down the hallway, called the office many times that nigjt an again in the morning as the kids were back at. Older area near the west town mall. Never again at radison since this make 3 bad stays in row at separate properties. read more

This is my second stay here (not by choice). I'm here for work and my company's travel agency books at this hotel as well as the Holiday Inn Express. I would rather have stayed at the latter, but it's been booked up for my two trips here. My first review I gave this place 2 stars. I was trying to throw 'em a bone. Now, I take back one star, and if I could take back two, I would. The reason is: insects. This place needs pest control. I was sitting on the bed surfing the internet, when out of the corner of my eye I saw something crawling up the power cord towards me. I freaked out. It was some kind of beetle or box-elder bug looking thing. I killed it but was paranoid the whole night and couldn't go to bed until 1:30 AM. Just the thought of more of them hanging around somewhere made me anxious. In the morning I left to go to my training and when I came back at the end of the day I was hyper-aware of anything and everything on the floor, walls and ceilings. When I went to the bathroom I spotted another insect. It was a silver-wiry looking one. I think it was a silver fish. I wasn't able to kill it because then it crawled into a tiny little crack at the corner of the wall. DANG IT. I'm supposed to come back next month for work and I have already changed my hotel to the Holiday Inn Express (thank goodness it was available next month). read more

Good place for business travel. The prices are reasonable, the beds are comfortable, the water pressure is good, and there's free wireless (or wired) internet. The staff is really friendly. I usually stay here when I come to Madison on business - it's convenient to most places in the Madison area. Downsides: over-eager housekeeping, mediocre restaurant. read more

Stayed here in April for a soccer tournament. Hotel was clearly recently remodeled and at first look was very nice. Would stay again if I got a good rate but with so many other options nearby in this price range I wouldn't recommend. On previous visits stayed at the Marriott, Fairfield and Hilton Garden Inn, all were much nicer for same price or cheaper. On the plus side: Front desk service was friendly and quick. Remodel was nice and fresh. Good location to beauty line adds shopping on the west side. Room was clean and free of bugs. Now for the Opportunities: I'm an early riser and apparently many others as well during my stay. As I work in the lounge I can't tell you how many people are looking for breakfast before 7 am, front desk will guide you towards McDonald's because there breakfast bar doesn't open till after 7. Hardly practical for early risers or for those here on business. Rooms are smaller than those stated above. With luggage for three it was difficult to navigate from within. Not much for throw down space. I was very disappointed how dirty the common areas were in the morning. You think first thing these areas would have been refreshed over night for morning use. Trying to find a clean spot to lay my computer was difficult without first cleaning of someone else's crumbs or debris. Pictures show the cleanest spot. Lastly, I enjoy a relaxing shower in the morning to start my day... The experience here was anything but, I thought my skin was going to peel off due to the high pressure and laser focus of the shower head. That coupled with only on bar of soap for both sink and shower doesn't work for those with multiple people per room. Too bad, this place had a good first impression which is typically the expensive part. Some management adjustments and it could be much better. read more

My experience with Radisson in Madison started a bit rocky...we had some issues with booking and their communication with Priceline, however, it was swiftly taken care of and management handled it immediately. We were given quite a sizable suite as a replacement and we were fully refunded for our troubles. I will absolutely stay here again as the accommodations made were exemplary. Great demonstration of going the extra mile for the customer. read more

On busy conference weekends, later planned conferences get bumped out here. On the negative location side, it's far from downtown, though you can get very close to here on a Madison city bus once every 30 minutes on a weekday, a 45 minute ride. It's a fairly quick 20 minute drive. On the plus side of location, this hotel is 2 minutes from KJs Curry Bowl, which sure beats the catered meeting luncheons. The hotel is clean, well staffed, with good meeting facilities for a medium to smaller size conference. The parking lot is just short of big enough for a sold out weekend. There's a nice sports bar with big screens, even here in the heart of Badger Country I was able to escape the meeting to watch most of the Northwestern game, no hidden up-charges on called drinks. If for whatever reason this part of the Madison Area is where you want a hotel, this hotel is much better than any others nearby for only slightly more money. read more

Radisson Hotel - Madison - It's not a bad place for medical to smaller size meetings. - Hotels Near Me - Madison, Wisconsin

Solid place to stay, and we got a great deal! The rooms are spacious and clean. The breakfast was decent--far better than average free breakfasts with a stay. I'd recommend to friends and stay there again. read more

We had a great time at this Radisson! We went to Madison to watch the Rose Bowl and do some after Christmas shopping. We usually stay at Country Inn & Suites but they were kind of expensive so we tried this Radisson. The room was great and we loved the Sleep Number beds. The soap, shampoo, and conditioner were really high end. The workers were the best part. I went to the bar area alone to see the game while my teenage kids were in the pool. I felt welcomed and comfortable. Draft beers were just $2 and they had free appetizers. Meanwhile, a nice cleaning lady was speaking Spanish to my daughter who is learning Spanish. We will stay here again next time we visit. read more

I am giving this place four stars because I like this better than other Radissone hotels. I really like the decor and the employees were nice. I will say the bad thing would be that the room was kind of small but I managed fine for a single adult Midweek read more

Older hotel. The biggest issue was how noisy it was. I could hear everything in the hallway. I was awoken several times to hear people knocking somewhere in the hallway. I wouldn't come back. read more

I stay at the Radisson every single time I am in Madison. It is my favorite place to stay. They have fantastic service, and I've never been let down. Paul in the Twist is the frosting on the cake for this place, he is insanely friendly and the picture of customer service. read more

This location is fairly standard issue, but one thing really irked me. Why, for the love of god, is it so LONG? Don't most hotels usually build up? Honestly, I kept walking through hallway after hallway after, (yes) another hallway to finally get to my room. Only to find I was put in a smoking room even though I had specifically requested a nonsmoking room when I did my reservation. Sigh. So I proceeded to grab all my bags, lug them back down hallway after hallway after hallway back to the lobby to request a nonsmoking room. Thankfully I was put at in a room that wasn't a country mile away this time. The restaurant is, in a word, boring. I did the complimentary breakfast buffet. Yawn-worthy scrambled eggs, lukewarm french toast sticks, uninspired cereal choices. You get the picture. A better idea? Grab a latte and bagel down the street at Victor Allen's coffee shop. Free wi-fi (or dial-up) and a nice workout room. Oh yes, they have the sleep number beds, which are stellar. I'm a 65. Just saying. read more

Madison Backgammon Club just got kicked out, despite holding their annual national tournament there every year for more than 10 years giving them hotel revenue and renting space for the tourney, plus plenty of bar revenue (when the bar is open, which is subject to ever changing management whims). Don't know if the bar/restaurant is run by the hotel or if they sub it out, but staff has changed 4 or 5 times just this year! There's more but I will wait to post that read more