we arrived to find out that the pool was out of service and were Super bummed out. the man at the front desk offered us a full refund if we wanted to go elsewhere, but we couldnt find something else nearby in the same price range and it was already late, so we just sucked it up and stayed. We went out the next day and when we arrived back in the afternoon the pool was fixed! hooray! the hotel was very clean and friendly. they offer a small breakfast for free in the morning, which was a nice perk. We got a great deal on orbitz for this hotel. it was about 15 minutes from the state capitol, so not right in the heart of the city, but not a far drive either. for this rate, i would definitely stay here again. read more

It seems to be a popular spot amongst the business travelers, as I was here for the same reason. We had a decent corporate discount - so I'm not sure how competitive the pricing is. It's weird how the building is set up. If it's cold outside and you would prefer to walk indoors it might take a while to walk through just to get back to the lobby or the restaurant area of the hotel. The room was pretty clean, and the do have the Sleep Number beds which I am a huge fan of. Maybe when I own my own place I will invest in purchasing one. They also offer complimentary Starbucks coffee that can be brewed in your room. I like how the sink area is separated from the toilet and shower to give accessibility to others that may be sharing the room with you, even though no one else was with me. They also give you complimentary breakfast buffet. It was pretty decent and even though I forgot my coupon given to me at the time of check-in the staff quickly enough gave me another one without having to run all the way to my room. The staff is pretty friendly and courteous of what you'd expect from the Midwest. read more

Madison Backgammon Club just got kicked out, despite holding their annual national tournament there every year for more than 10 years giving them hotel revenue and renting space for the tourney, plus plenty of bar revenue (when the bar is open, which is subject to ever changing management whims). Don't know if the bar/restaurant is run by the hotel or if they sub it out, but staff has changed 4 or 5 times just this year! There's more but I will wait to post that read more

Ok hotel in a non-descript locale. The hotel itself is very dated. I would look for other hotels unless you are using point like I was.

Stayed there with my family for a girl's shopping trip the weekend of Nov 8th, 2019. We check in and the Assistant GM was rude to our party. We go to our room and then headed down to the Twist Bar in the Hotel and there is only one bartender and he is taking orders for food, serving the food and making drinks. Bar is full and he was on his own. Took our party over 15 mins to get a drink. On Saturday the 9th, I went to the front desk to get coffee and all the pots were empty. When I asked if they had anymore available I was told to go to the bar where the breakfast buffet was at to get some. We all leave for shopping and when we return our room was never cleaned. My mother's room and my sister's room were but ours weren't because according the the front desk the cleaning people had to shuttle people so they didn't make it to ours. At 7:00 pm I had to go to the front desk to ask for towels, soap, our garbage emptied and the woman behind the desk got defensive and was actually arguing with me. She was so mad that if the desk wasn't in between us I felt she would have attacked me. She made me feel uncomfortable! I finally told them that I would never stay here or any other Radisson Hotel again and I would be recommending that my employer, as we do a lot of traveling for work, never to use a Radisson either. I have never felt so disrespected at a place as I did here. The service and quality of the employees are very poor. read more

Nice pool. We stayed in April and it was snowing outside. 63F in Chicago, 19F in Madison. Anyway - the hotel was nice, clean etc. The room was nice too and the breakfast was huge, not crowded, plenty to choose from. read more

Room was very nice. Whirlpool was green... kinda disappointing:/ Nice staff though! Love the sleep number bed- comfy!

We booked at this place the same day after having a bad customer service experience at the Country Inn and Suites and I am so glad we chose the Radisson Inn! They went ABOVE and beyond and you can tell that it's how they naturally are. Jose Viveros was absolutely amazing in customer service and guest relations and if I could give him more than 5 starts I would do that. At check in he made us feel so valued and when we asked if they had hot water for tea available he got it for us! There's so much more I can gush about but I will say this, I would anyone to stay here because you feel valued, you're surrounded around a lot of food and shopping areas, near the expressway, and did i mention amazing customer service? Thank you again! read more

The only thing keeping this review from being single-starred is the staff. I've stayed here 3 times (company thing), each time for a week or more and every staff member, from the receptionists to the shuttle drivers to the restaurant staff, has been exceptionally friendly and helpful. Outside of that, I'm not at all impressed with the Madison Radisson. The breakfast is scanty with bad coffee from an instant coffee machine. The windows at the back of the hotel look directly at an in-construction Carmax buildling. At one point it looked as if someone had puked on the main stairs leading to the second floor, it smelled bad, and it stayed there for a good four days. I resorted to to taking the elevator to avoid it and, when they did clean it, the hallway was muggy and badly ventilated and still stank. Also, I woke up one morning with NO HOT WATER! Unacceptable, especially when here for work. Unlike what someone said in a previous review, the bath items (shampoo, conditioner) are low quality - my hair isn't entirely long and I have to use the entire contents of each bottle to fully cover it. Additionally, I bought a couple of packs of herbal tea, drank one of each, left them next to the coffee maker and when I came back in the evening after maid service had been through both of them were gone! They obviously weren't empty...very frustrating, especially when here in winter without a car. Also, the restaurant has the tendency to close for private events. This really got me. They know that a lot of their guests are here without transportation so I don't know how this could stand. Twice I've been forced to wander out in the cold to find dinner. This is something that a hotel guest should NEVER have to worry about. read more

Room was clean & nice ecept the refrigerator barely worked & the sink drains really really slow. We liked the free breakfast & coffee.

Rooms smell weird. Customer service is poor. Location is subpar. The shuttle service is terrible. Your options are far better in Middleton.

I did not stay here as a guest, but as a business customer (did not stay overnight, just used rooms during the day). The conference rooms are bland and getting them cleaned every day was a struggle. The table linens are dirty, the glassware was worse. The conference suite was nicely furnished however (couch, chairs, tv, table and chairs, counter space for food/drinks). But housekeeping does not clean them overnight, so in the mid-morning we were disturbed in order to do basic cleaning. The wireless internet is terrible here. Don't rely on it because you can't stay connected. Also, the "business center" of computers and copier/printer is from the early 2000's. Don't even try to use the machines because you will rip your hair out from frustration. read more

Excellent service. Sleep number beds were comfortable. Happy hour daily and complimentary breakfast. Thank you for the hospitality during my stay. Well be back again !! read more

It's a good 20 mins from Epic - shuttle provided. Good Breakfast. First room given smelled like dog but staff moved me to a new room. Staff is accomodating and friendly. read more

I was in Madison to give a workshop, but I had a few days on my own before and after the workshop, so my plan was to stay at the Radisson on those days. I chose the Radisson because we had such a superior experience staying at a Radisson property in Brussels, Belgium this past summer. Sadly, the Madison hotel was the flipside of the coin -- the worst experience I've had in years of travel. I noticed that the hotel featured down bedding (and who does that these days? -- even Europen hotels have switched to synthetic, hypo-allergenic bedding) so I made a point of asking when I made my reservation if the bedding could be switched out. The helpful reservations clerk said yes and put it in my profile so the hotel would be aware of it. Just to be sure, I called the front desk at this hotel the day before I arrived and was assured they would give me synthetic bedding. Due to multiple travel delays, I did not arrive at the hotel until 9:45 pm. When I got to my room, there was all down bedding on both beds. I immediately returned to the front desk and asked that they give me synthetic bedding, then left to get something to eat. I returned about an hour later and discovered that their solution was to toss three synthetic pillows onto the bed. All the down bedding was still in place, but by that time, the housekeeping staff had left for the day and the desk clerk's shift was over and he was handing things off to a night clerk. I moved all the down bedding over to the seccond bed, found a synthetic blanket in the closet, and made up a bed for myself. By two in the morning, I was having a severe reaction to the down bedding -- my face was bright red and bumpy and very itchy. Looking on the phone sheet, I could find no entry for the front desk, so I got dressed and went down to talk to the clerk. I told him we had to get the down bedding out of the room completely and his solution was to tell me to get a luggage cart from the outer lobby, take it up to my room, pile all the down bedding on it and leave it in the hall for him to pick up. Not surprisingly, I had even more of a reaction from picking up two duvets and 6 pillows, but once I got them out of the room, my reaction started to subside a bit. The next morning, I was dismayed to find that the full breakfast was a poor presentation of junk foods along with a hot tray of awful scrambled eggs and sausage patties set up in a corner of the lobby. There were no vacant lobby chairs and no tables, so I took the food up to my room. Coffee was a big urn of institutional coffee with nothing but fake creamer -- which I cannot consume -- so I had to drive over to a Starbucks to get a decent cup of coffee. There were other small inconveniences as well -- my room lock required 5-10 tries to open the door every time and getting a different keycard did nothing to fix that. There was an exit near my room which I could use to leave the building, but the keycard reader was broken so I could not enter through that door and had to walk around to the front door -- which I discovered during a steady rain, of course. Hallways are very long, with very high-ceilings, and dim -- it looks more like a prison than an upscale hotel. The Sleep Number bed was horrible -- it felt like a cheap, broken-down mattress with a big hollow spot. And I had to go through the whole handshake routine with the wi-fi each and every time I opened my computer, even though I hadn't left the room. When I spoke to the desk clerks later in the day about my allergy problem and the fact that the hotel had failed to set up a room as requested, they refused to give me a discount for the previous night, instead offering a small discount for my second night and offering to give me room service coupons for a future visit to the hotel. Needless to say, there will be no future visits to this hotel. Even more amazing, my comments on an email survey that Radisson sent me a few days later got absolutely no response. Other chains will respond to the slightest dissatisfaction in these surveys, but the Radisson (or at least the Madison hotel) apparently thinks it's above that. I am now unlikely to visit ANY Radisson property in the future. I don't know if each hotel is run independently, but if the Radisson name is on the property, it reflects on their brand. If they tolerate a poorly-run facility in one city, how can I trust that I won't have another miserable experience in one of their other hotels? read more

The entire hotel was very clean and organized. The restaurant "Twist" had great food, drinks and service. Ben was incredible with customer service and knowledge. Paul was a great as well. Great weekend stay and customer service was perfect throughout the entire hotel! read more

I've stayed here before. It's one one of the better places for the money. Nicely updated. Good location, parking, family friendly. Not the reason for the review. I show up and I have no reservation. The guy at the front desk was really patient because I insisted I had booked and already paid. - My card had already been charged. I paid again and contested the first charge with the credit card company. Turns out I apparently clicked the wrong month when I was booking. Rather than argue, they credited my account no questions asked. All I have to say (to this company) is thank you. read more

My wife and I got married at the Radisson on 8-19-17 and we are so, so happy we chose the Radisson. It was affordable and yet also extremely elegant - you'll notice when you go in the ballroom that it's classy and not cluttered at all, with clean lines of warm wood and high ceilings. It is very easy to make it even more beautiful with things like uplights and flowers - in fact, night of, it looked like we spent much more than we did! And we even chose this venue before we tasted the food (I like to tell people we hit the jackpot). The current chef Dennis, for their beautifully remodeled bar and restaurant Twist, is a former restaurant chef who prides himself on things like locally sourced ingredients. We raved about the tasting to all of our guests and sure enough there were only cleaned-off plates at the reception. Finally, everyone we worked with at the Radisson was incredibly kind, helpful, and excited for us. From Kate, who helped things run smoothly on the day of, to Tracey, who very patiently fielded questions from me for the last year, to Aaron, who took over event coordination at the eleventh hour (and worked tirelessly to make sure that none of my previous comments and requests fell through the cracks), the whole staff was just unbelievably great. Bartenders and receptionists were also very pleasant and helpful. I can't say enough about this venue, we must have said "Thank goodness we picked the Radisson" at least a hundred times. read more

I stayed here a while ago and I was happy with my stay. It was a little dated but as I understand and could see, it's getting renovated so if the good service continues and the product is "newer", this will be the place to saty! Well done! read more

I stayed here with my boyfriend for Valentine's day weekend and we had a great experience. Jose at the front desk was extremely friendly and helpful. We were able to check in early, he offered to give us directions anywhere we wanted to go, and was very accommodating. He was great. Our room was a suite, and it was super cool. The room was modern, well stocked, and had everything we could have possibly wanted. We were right across from the pool, but since the bedroom was farther away from the hallway it was nice and quiet. We went swimming and enjoyed the hot tub/pool area. The bed was a little weird, I know a lot of people like the Sleep Number, but we couldn't get ours to the right setting. It feels like an air mattress, but the blankets and pillows were soft and luxurious so that made up for it. We had the breakfast in the morning and it was your traditional continental breakfast, but it was nice. Overall, we had a great stay and would definitely recommend it to family and friends who are staying in Madison. read more

This was an enjoyable and comfortable stay. Rooms were clean, staff was friendly and helpful, and the complimentary breakfast was a great start to the day, offering both hot and cold choices. We would definitely stay again. read more

My boyfriend and I booked this as a last minute thing, and to be honest I was totally skeptical because I tend to be super picky with hotels. But this exceeded my expectations! The parking lot was a little crowded but nevertheless everything else made up for that. The outside is deceiving and had me ready to say "i told you so" to my boyfriend but as soon as you walk in you are greeted with friendly employees. The room was super tidy and clean, and this says a lot because I am a huge germaphobe. I bring my own bed sheets and pillows to hotels because that's how big of a germaphobe I am, but since this was last minute I did not have those things with me. Everything smelled clean, looked clean and felt clean!! The beds were super comfy and it honestly felt like you were being swaddled by little baby clouds licking you with comfort. No joke, the next day my boyfriend set out to buy a new bed because of this experience. I'm not sure if all Radisson's are like this, but I hope they are because for the price, it's most definitely worth the stay, and I hope to continue to stay at this chain wherever I travel to. read more

I stayed here once and it wasn't that nice the parking and walking distance from the room to other places in the hotel was ridiculolous. The rooms and building are dated. I like the brand of Carlson hotels but not this one. I would rather stay at Country Inn (Middleton) only 5 minutes away it may not have an in hotel resturaunt but there are several across the street. The Radisson is over priced for the lack of quality. read more

My wife and I went on an October weekend for our anniversary, winery tour, dinner out, romantic movie, that sort of thing. It just so happened we went on the same weekend as a soccer tournament for younger kids. There were kids running everywhere in the hotel, screaming in the halls at all hours, the pool area was overrun with children so we didn't even get a chance to swim or relax in the hottub. Sadly, it seemed as though most of the parents that I saw this particular weekend didn't seem to mind that their kids were being rude or loud, maybe you tune them out after a while lol. Apparently the hotel staff didn't mind it either because it continued our entire stay. For example, I was awakened at 5:28a.m. by a little girl shrieking at the top of her lungs because she wasn't getting her way, talk about a wake up call lol. As far as the room was concerned, there was a gray golf ball-sized stain on our top sheet, there were some black hairs stuck to the wall inside the shower, and there was a drippy stain on the middle of the headboard. I'm not insinuating what it was, it was just smack dab in between my wife and my heads when we lied down lol, actually made us laugh. The room itself was a nice room as far as size and amenities, just those few caution flags my wife and I noticed. The breakfast was nice and the front desk personnel was very friendly, but there was too much craziness going on for us to enjoy our hotel stay. And I assure you I am not exaggerating at all on my explanation. There were goods and bads, but next time we visit Madison we will probably find another hotel. read more

I was just there yesterday for an overnight business stay and utilized one of their conference rooms for a seminar. Hands down John is one of the best bartenders I've ever had! Witty, kind, attentive and made sure everyone at the bar was properly taken care of. Also the day hotel manager (not sure of his name) was extremely kind, and went out of his way to help me with copies of documents I needed for my seminar (without charging me). I also have to give a shout out to the banquet staff that assisted in helping with the set up and maintaining of comfort for my audience members during my seminar. They were extremely attentive and accommodating! And at the end of my day, I realized I had left my iPhone charger in the room from the night before. A front desk staff member searched the "lost and found" box but could not find my charger. Instead of saying, "sorry we can't find it", he handed me HIS iPhone charger and insisted I take it!!!! unbelievable service from the staff at this hotel! I HIGHLY recommend staying wether it's for a night's get away, a business seminar or a social event. Job very well done!!!! read more

My boyfriend and I recently booked a room here.This was our first time staying at Radisson Hotel. In which we both really enjoyed it. The hotel itself is very modern and nicely decorated. Spacious rooms, pool, hot tub, fitness center, and an awesome newly renovated restaurant now called Twist. The staff was very friendly and accommodating. We had an event up the road that we were running late for and we had not eaten dinner yet, I called the restaurant to see if we could order our dinner ahead of time so it would be ready when we got down there. Bryan (one of the servers) was great at helping us out. He put our order in right away and took awesome care of us while we scrambled around to eat and be on our way. I highly recommend the Salmon dinner. Its uniquely grilled on a piece of cedar plank wood and topped with a delicious lemon dill sauce w/ your choice of side. Not only was it very tasty but I have not seen it prepared this way anywhere else :) The Sconnie Cobb Salad was also really good! Overall nice place to stay, good food, great service. Also not to far away from Downtown Madison, West town Mall, numerous other stores/restaurants. Two HUGE thumbs up!!! read more