Always dependable and thorough. Anytime my truck is there they make sure it's top notch when I get…read moreit back. Good people excellent service very efficient and knowledgeable.

As expensive car, I was filled with apprehension and anxiety. However, Miss Breeden made…read moreeverything possible for me. She assured me and dealing with this process everything will go smooth and it did. I am very appreciative of Darlene Breeden. And Pohanka is very wise to have a lady like Miss Breeden as a part of their team

Do NOT purchase a vehicle from this dealership…read more I bought a car here in October 2025 through a salesperson named Luisa, and this has been one of the worst experiences I've ever had. I was promised a flash drive with all of my signed paperwork sent by mail--I never received anything. I've called multiple times and have been given nothing but excuses and runarounds. The worst part: I later found out the vehicle has a Structural damage report on the CARFAX that I myself had to look up because I was not given a CARFAX when I asked for it, which was NEVER disclosed to me at the time of purchase. This is a huge issue and completely unacceptable. Failing to disclose something this important is misleading and raises serious concerns about how this dealership does business. At this point, I have lost all trust in this place and will be pursuing legal action. Save yourself the stress and go somewhere else.

DO NOT BUY FROM HERE!! these people are professional…read morescammers, everything about their business is sketch and to mention "Gary"and "Edwards". Both of them lack professionalism, Gary was just blatantly rude to my father while speaking to him. I bought a Nissan 2010 370z about a year ago from them and when I was finalizing the paperwork they told me they needed to fix the "fuel pump issue" so they made me wait a week after to come back to the dealer which was an hour away from me to pick it up but they never even attempted to fix the issue because it broke down on me the very first day i drove it. Their supposed warranty on the vehicle was just a complete lie the company didn't even know "Autos Direct". It was a back and forth issue for about a 2 months, which they started ducking my emails and phone calls in that period of time,between me and Edwards saying they would "pay" for my repair but that also ended up being a complete lie and they just compensated me with a $1,000 check (which he made me pick up and wait about an hour to receive) to a $3,000 repair because it turns out the ECM was fried and it was never my fuel pump. I had to pay out of pocket to repair this vehicle they supposedly fixed. BY FAR MY WORST EXPERIENCE WITH A DEALERSHIP

Car shopping and repairs are always nerve wracking and can be expensive. I appreciate the…read moreprofessional advice and professionalism of staff. They are friendly and knowledgeable of the vehicles. The waiting areas are wi fi friendly. If just by circumstance your vehicle has to left overnight for work, rental vehicles are available. I love the free car wash after your vehicle has been serviced. They communicate frequently so you know exactly what is going on with your vehicle.

I secured a car from Massachusetts, flew down to take delivery. Everything was as ready as possible…read morefor me, staff was professional and well informed. It was a great experience!

When buying a car they will call you everyday and act like they care. Once you leave with the car…read moreand there's a issue, you will get no response. I wouldn't buy from here again!!!

I will never buy another Hyundai. My 2021 broke down due to a safety plug which the manufacturer…read moresaid was not in the mode. The part has been on back order for four months and still waiting. I received a voice mail stating the part would be here Feb. 11th, fixed by Feb.12 and again still waiting.

My 2014 4-Door Toyota Tacoma (Sport) appraised for $19k the day before visiting Star. They said…read morethey'd give me $4k for it. It needed some minor cosmetic work and had some mud on it. I would have understood if it was too much work for this size dealer and they couldn't take it. Not sure I'd ever do business with them after telling me it's only worth $4k.

I showed up to look at a car they had on their lot. I found the car on Autotrader.com. The sales…read morerep was less than enthused to help me. It seemed as though I was bothering him by asking questions about the car. The car itself was horrible, it failed inspection for a reason that he could not specify. He told me that he could have it re-inspected and it would be fine...Oh really?? Thats illegal buddy. No where on the online add did it say the car didnt have a valid state inspection. When I started it...after having to jump start it...it shut off when I tried to test the A/C and heat. I told him that I wasnt interested in a vehicle that needed so much work and that these things should be taken care of before the car is put up for sale. He said "OK" then walked away. Stay away from this place, shitty cars and even shittier service.

The customer service was great when I purchased my vehicle, but everything went downhill once I…read moreactually needed assistance. I've called multiple times and can never get in touch with anyone. No callbacks, no follow‑up, nothing. It's frustrating to feel ignored after making such a big purchase. I expected much better support.

Outstanding experience working with Ralph Yates. He was professional, honest and knowledgeable…read moremaking the entire sales process easy and stress free. Ralph took the time to answer all my questions going through the truck and never made me feel pressured. Everything was smooth from start to finish. I highly recommend seeing Ralph Yates for your next used or new auto purchase at Sheehy GMC.

Based on the review I should have known better than to get serviced here…read more RAM 1500 in for oil change with two other complaints. Passenger visor mount bracket loose/broken and wiper nozzle not spraying. I was told they needed to replace my visor $680 parts/labor. Mopar replacement mount $34. Replace spray nozzle $303 parts/labor, Mopar replacement nozzle $17 and ChatGPT assessed difficulty 2/10, and repair time 15-30 mins with only a screwdriver. That's a $1,000 repair bill for $50 in parts and maybe an hour of work.

Dishonest. Misleading…read more If I could give zero stars I would. Internet stated processing fee was included in price. Then added processing fee in to OTD price. Stated that was a misunderstanding. These people are the reason car salesmen have such a bad name.

"I am extremely disappointed with my experience at Safford KIA of Fredericksburg. I had the…read moremisfortune of speaking with the Sales Manager, and I have never encountered such a lack of professionalism. He was incredibly disrespectful and spoke with a shockingly rude tone. He has zero communication skills and clearly doesn't know how to treat customers. -What's even more insulting is the attempt to tack on $1,000 in unnecessary fees. Honestly, instead of trying to squeeze an extra $1,000 out of customers, you should take that money and invest it in a class on professional ethics and basic human decency. Your reputation and your terrible attitude need it more than I need your car. I strongly advise everyone to stay away from this place. Take your business somewhere that values customers and operates with integrity

What an absolute disaster! I drop off my car at 10:15 am for an appointment made on-line. I am here…read moreat 7:40 pm still waiting. The oil change was completed around 3 pm (assuming the service advisor was telling the truth- paperwork says they started at 3:09 pm) but the brakes originally picked were incorrect. Someone grabbed manual and the wrong pads. No apologies were offered and no courtesy loaner was provided. What a huge disappointment! How is it that my car is at the dealership for over 8 hours and just given to me after 8 pm? The only positives from this experience are the Uber drivers who came to pick me up and drop me off. The Uber drivers were pleasant and dropped me off and picked me up with no issues. Kia Motors USA can't even explain this 8 hour wait while other cars dropped off much later were done much earlier.

Ask for pricing on new Subaru. Gives me quote on 2025 model without explaining a year old model…read more Plus never reviewed sticker with me. So I questioned pricing quote and they said add on's without telling me about this till I asked and then did not say what they were . Quoted 895 for a VIP club without me asking or explaining first. Then on a year old model they subtracted only one thousand on a price close to 40 thousand for a lease quote. Then when I questioned they said 'what do we have to do to earn your business ?' Just the facts as I see them. Nice car by the way.

Lorie is a wonderful advisor. She was very sweet and helpful. I 100% recommend her. She walked me…read morethrough what each car thing was best she could w my limited understanding.