Went to get the brakes changed. When they called they said to pick up the next morning. We did. When trying to reverse it didn't move!! It was in reverse and it was stuck!! They didn't explain why or how the heck it happened! I still got charged! read more

My husband has used this shop for repairs on an older second car we recently bought. We normally do our own repairs however there are things that require equipment or space we don't have. They are located in industrial area of Kapolei. They always seem to be busy, yet they have got us in to look at our car to order parts in advance if needed. Once on calendar they have always finished in the time/day promised. They have always charged a reasonable price and not suggested work that was not needed. Sometimes in afternoon they have not answered phone so we dropped by. We recommend them as a good local shop. read more

RAF's have been such a blessing for us. When I first moved back to the island it was so hard to find a good mechanic. RAF goes above and beyond to make sure my car is fixed. I now have come to RAFs for a couple years now anytime I have an issue. Rafs is my #1 go to, they are dependable, fair, and provide not only exceptional customer service, the quality of service is top notch. I highly recommended RAFs!!! RAF is the most kind and honest mechanic I have come across in a long time. mahalo read more

RAF Automotive! Is a true great company. Went in for a nail in the tire walked in asked if they could help and they said sure. Turns out the nail was too short to puncture the tire and they said all was good asked them what was the charge and they said nothing you all good. For me because I work in the service industry I know good people when I meet them I will be making this company my go to place to have any future car repairs. Thank you again RAFs god bless all of you! read more

If I could give 10 stars I would. Raf is a stand up guy and an overall good human, which is increasingly hard to find. I've been taking my wife's vehicles to Raf for over 10 years (3 diff vehicles now) and I have yet to have an experience that wasn't top notch. Trust is paramount when choosing an automotive mechanic, similar to choosing a contractor (my profession), and I undoubtedly and wholeheartedly trust Raf and his team with my vehicles and more importantly my family's safety. If you're needing automotive work, look no further. If you're on the fence and weary of, or have been burned by mechanics, give Raf and his team a shot. \m/ read more

I was having difficulty starting my Toyota as it wouldn't kick over. I called Roz as my girlfriend has had her vehicle worked on there and has raved about their service. He saw me the same day and by the end of the day he would solve all my problems repaired my issues and my vehicle is operating at 100%. He went above and beyond and was super nice during the whole time calling me and keeping me in communication with what he was doing and how much it would cost, etc. to get my permission before he did the work. I truly appreciate somebody like this five stars and super customer service read more

RAF and his team are the best in the business. I've taken at least 4 of my vehicles to RAFs over the past 5+ years and he's provided quality straight forward service each time. Before and during every service, him and/or his front end Manager always took the time to explain to me what they were going to do or were doing. Very straightforward while still friendly and detailed in their explanations. He's even given me accurate and straight forward advice when i had vehicle issues that were better served elsewhere. Going into each of those repairs i went in to the other specialized repair shops (BMW/MINI specialized repair needs, Transmission repair, etc.) with a lot more confidence and the details i needed to make informed and costly decisions that were needed. The peace of mind RAF provided each time was well worth the minimal inspection charge (less than half of other shops inspection fees btw). RAF earned my trust from the first time i met him years ago and has upheld his 5 star quality service every time since. When my repair needs falls within RAFs scope of services, i won't go anywhere else. Mahalo RAF , David and Team! read more

I received a very accurate estimate; the job was done on the same day. Highly recommended.

RAF's automotive service and repairs Located in the beginning of the industrial area behind kapolei Costco ... down the road from the fire station #40 and Hardware Hawaii kapolei This Is my family's go to place for automotive repairs for my family and neighbors. We've been taking our vehicles here for over 6+ years. RAF and his team has been always straightforward, honest, and has Great prices. Originally I took my car to the dealership and they said I had to do all kinds of stuff to my other SUV where would have costed an arm and a leg RAF took a look over it for a second opinion and eliminated all the unnecessary junk and provided a maintenance timeline. One time RAF was straight up and honestly said he wasn't able to service an issue and referred me to someone that was able to with reasonable prices as well. People like RAF and his team ...Is hard to find with these qualities these days and I highly recommend them to everyone You'll see they're busy but quick ... least amount of time without your vehicle. Aloha read more

RAF's Automotive - Right side in front of driveway - Auto Repair Near Me - Kapolei, Hawaii

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We just moved to Oahu from Maui and didn't know any good/trustworthy mechanics on Oahu. I found Raf's Automotive via Google Maps. I arrived to their shop on a Friday, and told them about the problem with my Scion's A/C. They said, 'it's a big job and would take several days to complete.' I was happily surprised when they called me the next day, saying my car was repaired! Plus, the cost came under the estimate, (how often does that happen?). I am very pleased with Raf's Automotive's service and quality of work. They gave me a fair price and got the job done fast. I think we found our mechanic. Thank you Raf and David. read more

RAF and staff are hard working and extremely trustworthy. Would highly recommend. read more

So I took a car my cousin gave to me to RAF's to check on some issues like the AC and some other issues I thought it had. What he did was gave it a complete check out and had a list of things that needed immediate attention and a list of other not so immediate things. He also gave me his opinion on what he thought based on what my plans were for the car. Well I didn't have any work done and ended up donating the car, but I really valued his clear unvarnished opinion. He didn't try to up sell me, he didn't even get close to trying to talk me into anything that would've made him money. Awesome! Even though I did pay for the evaluation it was the best money I spent because I got 2 things out of this. First, I got the advice I needed before moving forward with that car and second, I just found a mechanic and auto shop to bring my car to. Thank you RAF's! read more

Took my Camry in for regular maintenance. It was done quickly and customer service was great. Great price too! Will go back for all my oil changes , etc read more

Another positive experience at RAF's. My 20 year old van with 200,090 miles on it was running rough. Got a computer scan which showed various issues including fuel injectors. Make a long story short I brought it to RAF's and was taken right in after discussing possible issues and which way to proceed. The problem was either a bad plug and/or coil. They did the work needed for a reasonable price especially taking me in immediately. It runs fine now. Brought it in about 9 am and was home by 10:30! Great customer service which I find is rare these days. I highly recommend them read more

I've had multiple cars serviced at RAF's over the years and it's always fast, reasonably priced, and excellent customer service.

We made the Move to Makakilo from Kalihi about 8 years ago, and believe it or not, We were still driving to town for our cars regular maintenance. After being ripped off in the past by other "mechanic shops" it's hard to trust any of them. I wish Yelp was around back then so I can leave a review or avoided them. I've even tested them by running my own diagnostics and codes before taking my car in, and Rafs always came back with the same Codes. Big S/O to my friend Benton who recommended them. It's hard to find a trustworthy Mechanic/Shop. The owner is aways there working, very cool guy. read more

Saw a lot of good reviews, and thought I'd give this place a try. I met the owner, Raf, who is a very nice gentleman. He was upfront about his prices and types of services he can offer. I didn't know much about my car, but he worked with whatever information I could provide to him. My AC was not working properly, and performed a diagnostic that revealed I had a coolant leak. He didn't charge more than what was quoted, and informed me no repairs would be done until he received consent from me. I felt very comfortable with our interactions. I did not feel like he was trying to pressure me with any unwanted/unneeded repairs. He seemed like a honest, genuine person who was looking out for my best interest. I would definitely recommend him to family and friends. It's also wonderful to know I am supporting a local owned family business. read more

If I could provide more stars, I absolutely would! *Quality work *Honest *Reliable *Trustworthy *Great customer service This shop is THE best!!! As a woman, it is extremely intimidating to go to an automotive shop. However, there is no need for that at this shop. Because of Raf and his staff's professionalism and friendly service, my entire family does business at Raf's Automotive! I have also referred many friends who have also agreed with this recommendation. We have gone to Raf for the basic oil change/tire rotation to major repair work that was needed on my son's truck - I'm talking $2k+ because the truck was old. And Raf and his staff was always incredible and the cost for his work is very fair!!! Take your vehicle to Raf's! You'll be happy you did! They're good people!!! read more

Took my Tacoma in for vibrating. No other shop could figure out why it was vibrating. RAFs was able to diagnose the issue (failed U-Joint) same day and now the truck drives like new. read more

I've been using Raf for years - these guys are so honest. Do top quality work. And unlike just about every mechanic on island can get you in and out quickly. read more

Somehow my radiator had a crack and was leaking coolant causing my Honda to almost over heat. This issue needed to be addressed immediately and Rafs automotive was the only place that said they can see it today. Not only did he take a look at the car that day but he gave me a very fair price and even Offer a first time customer discount. Had to replace everything but Rafs had it done the next day. 100% coming back here again. Very pleased and Impressed with the service. read more

The greatest achievement a mechanic can provide is to earn your trust...add in genuine decency/honesty and it is a complete package. Raf is a prime example of all the above. A rare gem in our current uncertain climate. You will not regret your decision to choose Raf's Automotive. Doug Latham read more

Was recommended by a friend to go there and have been looking for a honest and good mechanic, was not disappointed and has been my mechanic now for almost 10 years, the shop is fair on pricing , and all the work that has Been done on my vehicles have been finished in a timely manner , explains thoroughly about repairs and estimates and stands behind his work diligently, several of my friends and neighbors go to him as well I'm very satisfied and if any one asks where I go for any car issues RAF is my answer and choice read more

Rafs is tucked into the back of the smaller businesses behind the Kapolei Costco. It took a couple tries to get a hold of him but when I finally did he was very welcoming and flexible. I dropped off my car Monday morning assuming he would take a while (my own experience with lex brodies) but I got a call right when I had gotten home (less than an hour since I had dropped it off) and he told me there was nothing wrong with my car but the tire pressure was off. silly me read the symbol on my dash wrong. What was really nice was he double checked everything to make sure it was just the tire pressure and I was able to come pick it up whenever. He gave me the keys and didn't charge me a dime but told me to just keep an eye on the car just in case. he was a real sweetheart and I enjoyed doing the minor business I had done with him read more

Same day for tire install and alignment by trustworthy people in an untrustworthy industry. Team is solid, friendly, services are priced right, but the owner is too nice. Is that even a complaint? Yeah it is. Some ass took advantage of his kindness and left a Pontiac Aztec on his rack all weekend. Wrong parts, no follow through from the guest. They could have helped you, you, and or you too instead of ass. But that's the Rafs team, customer first. Hope you boys enjoyed the Lilikoi Pancakes. Mahalo for the excellent work and not damaging my wheels, and making my truck drive straight again. read more

Reliable auto needs and resources for your vehicle servicing and maintenance. Friendly staff. Great and easy to find location.

Hands down, best automotive shop I have been to in the 4.5 years I have lived on Oahu. My Jeep had an oil leak in late December 18 and I took it to two seperate mechanics and both gave me an incorrect diagnoses. I took it to Raf, he fit me in to the schedule, didn't charge me to look at the car, found the problem, ordered the part and fixed it in a day! I called one of the Jeep dealerships on island and they told me they had no space on their schedule until 21 Jan 19! Raf is responsive, works hard, does great work, and charges a fair price. He is my go-to shop for all of my automotive needs now and I highly recommend him. read more

Now I see why Raf's has 5!! I brought in my hubby's Mustang for the A/C not working properly. Raf was seated at the front desk and was very informative about what he was going to do to check the A/C issue. Will was the auto tech to check the vehicle and came in to ask a few questions in reference to the vehicle, he explained what the codes were and what he needed to do to fix the issue. This is a professional business and very friendly and approachable. I am very impressed as they didn't try to skirt around and told me exactly what needed to be done. We will be bringing our vehicles here from now on for service! Thank you, Raf for such a good experience. Aloha Teresa read more

I was recommended the shop by someone who said that their dad knew the guy that worked there, David is his name, nice guy. I waited 2 weeks for my appointment. I already knew what was wrong with the car I just needed a confirmation that the resistor needed to be changed I didn't have the specific $40 tool to do it. Takes maybe 20 minutes to test it tops. Then he asked if there was anything else I wanted them to take a look at( ask as if it was just something to take a peek at nothing that he was going to charge me for) not once did he tell me what the charge for anything was going to be or if he was going to charge me anything at all. I get the car back after 10 hours. All incorrect diagnostics except the AC diagnostic that I already gave him( no proof he actually even tested it). The window he checked out he left the window pieces all over the backseat of my car didn't even put it back together. And the taillight diagnostic he gave me was completely wrong and still need to figure out what's wrong with it. Won't return my calls won't take any of my calls absolute worst experience at a mechanic I've had on island i've had more professional experiences from uncles on North Shore just trying to help out. read more

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If I can describe Raf in one word... "trustworthy". Been going to him from around 2007 since my Dad found his shop. He's a good guy, works efficiently, and charges fairly. His business is not advertised, all by word of mouth. read more

I can't ever complain or say anything bad about this place. Brought my car here the first time for an oil change since my previous mechanic is way too far now. Their hours are awesome for me! I want to add right away that they are always friendly, fast, and efficient in their work. I brought my car in again for a routine oil change and my reservoir cap was broken! They drove to acura for the part on lunch and called me to come back so they could change it out. The part itself was $6, but the fact that they had no hesitation in getting the part and fixing the problem (instead of brushing it off and just doing the oil change) is the kind of service you do not see everywhere. Recently, for another oil change, a lady was in the office complaining about Raf's recommendation for the higher priced oil change. He refused to put the lower engine oil, with the intentions of the year/model of the car in mind. The customer was fine after the explanation, but this is another great example of the type of people running this business! He was very professional, and sincere. I love writing these kinds of reviews, but good service is hard to find these days. read more

I thought Raf's Automotive was a credible place to go to for your car repairs and needs, but I was wrong. I heard good reviews about this place so I decided to go here to replace my pillow ball bearing. I paid a hefty price to replace something small for the problem to come back because they did a half ass the job. I called Raf's Automotive if there was some type of warranty because the problem came back within few months, but they could not accommodate it. The clunking got worst to the point where i went through a different shop to repair my pillow ball bearing, AGAIN. I went to a different shop & they were able to replace my pillow ball bearing CORRECTLY. They explained to me why the clunking came back. Showed me the work from the previous place that replaced my pillow ball bearing. The bolts was strip and was not tightened enough, and not lube correctly. This business price gouge you, when you can go somewhere else for a reasonable and fair price. I over payed, wasted my time and money. Would not trust this place. read more

Pre-COVID, post-COVID, still the same reliable, affordable, great quality spot for your car maintenance. Raf is the friendliest guy around, honest, trustworthy and genuine. The reason I did not give 5 stars is the guy that usually works the front doesn't seem to ever answer the phone. His day off is Thursday, and I promise, dude will not pick up the phone if you call on Wednesday. The only time the phone has ever been answered for me is by Raf himself. So if you're not calling on a Thursday (when Raf covers the front), your best bet is to walk-in and make an appointment in person. read more

Raf's Automotive is a trusted, local, service. I never took my car to get serviced anywhere else besides Raf. Staff are friendly, prices are reasonable , and they do quality work. The place is kinda hidden so I suggest you use your GPS, waiting room is small so I usually would have someone pick me up and we can run errands at Costco or get something quick to eat. read more

I would for sure come back to Raf's. They had availability and were able to fix my cars window and replace my brake pads in an afternoon. I also never felt like they were trying to squeeze more money out of me than necessary like some auto repair shops do. read more

Very honest!! Quoted for leaking coolant and did not know where it was coming from. Raf was up front with cost and timing

Hey guys moved from Kapolei to town and just couldn't get the quality professionalism I got from Raf's automotives! So I drove all the way back to Kapolei to Raf's and got my truck fixed! IT WAS WORTH EVERY MILE!! Keep up the good work guys Raf's!! Thanks read more

Great auto shop! They always do a great job and don't overcharge.It's a small business of great quality.

Nice place, took my car in because my car was reviving high and my car rolls when I shift from park to drive etc ALSO Bc i just had a mobile mechanic guy named Ika install my brakes incorrectly to have them look at my brakes Bc a squeak. Told them exactly why it's squeaking, Bc some metal was leaning on the shim. Took my car in 8 am on the dot. Didn't receive one phone call the whole day as for an update on the car. It's around 2pm and I'm calling the shop multiple times with no answer. I get a call at 4 pm letting me know they had a transmission code come up and they can't fix that there n also they took off all the tires to look at my brakes n didn't see anything. Trying to give me some excuse that the squeaking was coming from anywhere blah blah, Bc they didn't hear it. I was upset at this point Bc you didn't tell me upfront that you can't do transmission work here KNOWING that my issues sounded like a transmission problem. I told the main guy I have a video of my tire squeaking and he said to bring it in. I come in the office, the front haole guy tells me the same thing the guy said over the phone. I let him know the main guy said to show the video, I did and he barely bothered to listen giving me the same excuse it could be coming from anywhere. I proceed to say well the last mechanic (Ika) adjusted one side and stated it was a metal leaning against a shim for the squeak on the right, now my left side is doing the same thing. He tries to sway me saying my transmission problem is the main issue (WHICH I ALREADY KNOW THAT) and he wouldn't worry about that. So i asked straight up, so your saying there was no metal leaning on my shim he says in a quick trying to gloss over way " yeah we could see a metal leaning against the shim but your main issue here is your transmission". So you folks lied and didn't address the simple fix it was. I TOLD THEM I WAS WILLING TO PAY BC THEY WERE BRAND NEW BRAKE PARTS BEFORE THEY TOOK MY CAR IN. I know a transmission problem is the worst and can cause 4K of work. I was already planning on getting that fixed ! Wasted my damn time coming here, and they think they way the situation was handled was okay Bc they didn't charge me. BRUH that wasn't the problem, I'm trying to fix my car not let issues sit there. Bah humbug. Would of have this place more stars they gave me a call earlier and frickn let me know they can't do trans work at the beginning ! read more

RAF's is our go-to spot to get our vehicle maintenance done! Really hard to come by honest and hard-working mechanics that aren't money hungry or there to rip you off... RAF's is far from that. This business is honest and won't burn a hole in your wallet like how a regular dealership would. Thank you RAF's for always taking care of all of our vehicles. read more