I have used Rainbow on numerous occasions to replace broken windows. On every occasion, they were able to visit the site on the same day. They provide a quote, clean up the glass and board up the window in very quick fashion. I've used them in Rockford, Waukegan, Algonquin and Elgin. I have no complaints about the quality of work and their response time has been amazing. If you have commercial window replacement needs, I would highly recommend Rainbow. I will continue to use them in the unfortunate event of future broken windows. The costs have been reasonable as well. 0 complaints from me or my clients who had their window broken and replaced. Thanks Rainbow! read more

These people don't install the glass. They take a deposit on the glass and don't install the glass. DON'T DO BUSINESS with these people. These people are SCAMS!!!!' Now lying about not having a Tom. We got a letter from you guys about this claim and it's states a Tom. read more

I had new front doors installed on the front of my business. From day 1 the top post locked but not the bottom. I called and they came out 4 times but could not fix the problem. It was then that they told me one of my contractors ruined the door by putting a block of wood by the hinge side to keep the door open. I general contracted the job and was there every day multiple times a day and there was never a block of wood in the door. The front door was rarely used during build out. We all used the back door where we all parked our trucks. The door is still not right and getting worse. Now I have to pay another company to fix it. read more

I had four windows replaced. Rainbow did an outstanding job at very attractive pricing. Customer service and the technicians were very polite and professional. Big thumbs up. read more

I've been meaning to write this review for a couple of months now. One of my pet rabbits accidentally broke the glass door to a media cabinet where our TV sits when he was running his morning laps around the living room. Luckily, it was safety glass, and neither he nor anyone/thing else (except the door) was hurt in any way. Of course, then we had to figure out where to go to replace it. Enter Rainbow Glass & Trim. I took the door that was still OK to them and asked if they could replace it. They said yes, and added that since it was tempered (the aforementioned safety glass), it would take a few days extra since they had to send it out to someone who does tempering. Time passed and they called to say my door was in. However, when I got it home, we found that it was just slightly too tall to fit. I brought it back and explained what happened, and they IMMEDIATELY apologized and said they'd make a new tempered glass door that should fit. No additional charge, since it was their mistake. A few days later, the new door came in and it fits perfectly. So not only did this company give me excellent service; they did so in a difficult situation, where things didn't go perfectly. Some people could have been like, "Tough luck, lady," or been really rude about it. Not Rainbow. They also do custom leather and seat cover work for cars/trucks/motorcycles/etc. The samples in the customer area looked really nice, so I may be back for some of that in the future as well! :) read more

By far the worst job of glass replacement I have ever seen. The sealer around the window was not cleaned or smoothed out and when I complained they said that was the best they could do. I am not a glass shop but if my business did that poor of quality I would have to think we would be out of business and soon. The only reason they got a 1 is because I couldn't get anything lower. We ended up taking out the glass and redoing it here my 1st year tech did so much better of a job. Dan read more

They came out for the measurement and took the deposit right away for a simple broken patio glass door. We were told 7-10 business days for installation. 4 weeks later we called to find out where the glass was. The excuse? There's a problem with manufacturing. Really!?? That sounds convenient since they didn't contact us! Then, they were supposed to install the morning of a beautiful day but didn't call until late and expected to come in the afternoon! Nope! I also have to work sometime! What are you, a cable company where I'm expected to wait all day?? So then the next day has rain in the forecast! Imagine that surprise! So again they're late (understandably) but when I call to inquire and confront them about yesterday and the month turnaround, the person argues with me and talks over me! Don't use them unless you're ok with a slow company with little integrity. At least the installers were good and professional. read more