My family and I have been here twice. This laundromat is huge, very clean and it's not crowded. The attendants have been very helpful and nice. It's about 6 miles from our house but it's worth the drive to us. Nice size parking lot. Washers - $5.75, $8.00, $9.25 Dryers - Free and 12 minutes. Most laundromat dryers run 10 minutes. Highly Recommend! read more

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I took my laundry there for drop-off wash and fold service. The place was very clean and the staff were pleasant and the turnaround was 24 hours. My only complaint is that I called them the day before and asked what the cost would be and was told $1.20 per pound yet when I picked it up they informed me that it was $1.50 a pound. I understood but I chose this place based on price and feel mislead. read more

The guy that works there is so nice, but I can't say the same about this sad laundromat. There aren't many machines that are working. It's hard to believe they're still in business with literally a handful of working machines. I guess the drop-off brings in profit because I can't imagine it's from 5 working machines, even with jacked up pricing. Maybe they need to scrap the whole thing and start over. read more

Cost $8 for 1 load, atm doesn't work and no help is given. Told me to go to Whole Foods cause she "thinks they have an ATM"

Horrible laundry, there isn't any hot water, prices have gone up, machine time has be somehow shortened, people need this laundry cause it is the only one in the neighborhood, I have contacted everyone I know of, someone from the Alderman's office just told me maybe he don't want your business, stop washing there, really, that was so unprofessional on so many levels, is that how you talk to someone who voted for you, if you are uninformed tell me who to talk to, feeling very dissatisfied. read more

I will NEVER go here again. Wish I would have read these reviews first. I only dropped my laundry off here twice and they managed to lose $60 worth of my things. I replaced the items and just wanted them to acknowledge they were irresponsible. The so called ( Boss) never called me when I left my number and name with the employee. I went there 5 different times and the Boss was never there. read more

I have used their bundle service weekly for years. Twice in the last year they have managed to wash my whites with a red (sock) that was left behind in the washer making all of our t-shirts and underwear pink. Both times the colorblind husband and wife who own it when presented with the newly pink articles of clothing looked at me like I was crazy and said they could see no pink. The last time they agreed to rewash and return them to us sans pink. Last week they skipped washing them and just stuck them in our bag with the rest of the whites. So not impressed with their lack of customer service skills. Now I will have to wash them myself to get the pink out. They do not get it. And I doubt they have ever heard of yelp or they might be more concerned about the perception of their dwindling customer base. read more

I used to use their wash and fold service a lot, but then management changed. Gone was the "kind clean and comfortable" establishment owned by an Asian proprietor. Now there is an owner that I have been reading about on this page, and it helps me feel better somehow. The 2nd to last time I used them, I bought a small bottle of Tide good enough for 2 loads. The woman used the whole bottle on 2 loads and told me that the manager would not agree to having the loads washed to get out the soap and that I would have to go in person to talk to him. Well just today I dropped off some laundry with my own detergent in a plastic container. I thought I would be safe. Well, I see a dryer sheet in the clean laundry, which I did not ask for. Now maybe I'm being a bit picky, but I am sensitive to most soaps and perfumes. But looking at the other stories here, I count myself lucky. read more

I seriously can't come back here. The first time I came here with my boyfriend. We're both bringing in a ton of laundry and this man that works there told me I couldn't get quarters at the machine. He was so rude. How was I supposed to wash with no quarters. Basically he thought I was just in there getting quarters. Did he not see us dragging in our laundry? Really? I didn't go back because because of the rude staff and there really were a ton of broken machines. I decide to go back on my own months later. Today I approach that same man because I put 75 cents in the Coke machine and I got nothing. He walks over to the machine questioning me like I didn't put the money in... Finally he does and also realizes that there's an issue with the machine. It's not giving money back and some of the options simply don't work. He gives me the one option that actually did work and said next time he's not going to give it to me. What?! Are you serious!? The machine clearly wasn't working. I'm not trying to get a random free drink. I just want what I pay for! Plus even more broken machines. A lot of dryers this time were broken. I noticed people had to wait to dry due to the lack of working dryers. Overall, this place sucks. I just can't return. It's sad because it's incredibly close to my apartment. I'm so disappointed in this place and the person who works there. read more

Incredibly rude staff. I have taken laundry here in the past and it was ok, it's just laundry. Until they destroyed two of my shirts and then refused to do anything about it. The guy was always nice before until there was a problem, then he became hostile and told me to leave. read more

About 30% of the washers/dryers are always out of order. If you happen to use a washer/dryer and experience problems and request a refund they want a full investigation as if you're lying, and as if they don't have inoperable equipment. Last night was the last time I go this laundromat. I've been going to this laundromat for the past 11 months every week at the same time 6:15pm. Last night I didn't get there until 8:50 pm, the laundromat closes at 10:00pm. There wasn't a legible/last wash time sign on the entrance door. The owner and his employee saw me walk into the laundromat with laundry and didn't say anything. At about 10:25 I was folding my clothes and the owner approaches me to tell me that the Laundromat closes at 10pm, and that he would appreciate it if I come at a reasonable time so that he can close his business. He went on to explain to me that he was going to keep the Laundromat open to me as a courtesy, but in the future If he isn't there then his employee will not let me fold my clothing, and ask me to leave. I apologized to him, and assured him I wouldn't come late again. I asked him if he would like for me to leave the Laundromat at that moment and he said that I could finish folding my clothes. 5 minutes later he started turning off the lights and he approached me again and said "Hurry up, you need to hurry up now", common sense tells me I need to just leave without finishing folding up my clothes. At this point I had 1.5 loads to go. My son comes to pick me up, and I explain to my son that I needed to leave right away. On the way out the door I told the owner I didn't appreciate him talking to me in a disrespectful tone and that he didn't take into consideration that he nor his assistant didn't say anything to me about it being too late to wash when I came in. He responds by apologizing to me, but yet telling me he wants to go home. He was speaking to me in a condescending manner, and when I told him he goes "What is wrong with you? I apologized, what more do you want?. He's saying this and laughing at the same time. He then turns to my son (16 years old), me (47 years old) and says "Why don't you get your girlfriend? What's wrong with her?".....WOW!!!!. At this point I knew something was wrong with him, I told him "You're very disrespectful to your customers, and I can tell you don't value their patronage. All of this could have been resolved by simply putting a noticeable sign on the entrance door stating the time of the last wash, and stopping me from washing when I entered the establishment. Sometimes staying late as a Business Owner is required, especially when you're providing good Customer Service. I'm allowed to spend my money, but I get thrown out of the Laundromat because you want to go home. There are too many businesses that think they're doing you a favor by allowing you to give them your money. Another form of "Consumer Rape" read more

Terrible, terrible, terrible laundromat. I agree with the other Yelper their are several washer and dryers but several are broken. The staff can be pleasant it just depends on the day. The main reason that I dislike this place is I went one time and their was no hot water, what! Come again I thought that water especially hot is one of the "main ingredients" of a laundromat! The thing that upset me was when I told the manager/worker he confirmed that the hot water wasn't working. I asked him why he didn't put a sign on the main door? He said because people don't read. Excuse me, I read and actually I love reading! This is a convenient place right off the red line Thorndale stop, has a lot of potential to be better. Needs a new owner! Hours of operation 7:00am - 10:00pm. Last wash at 8ish. Reasonable priced washers 7,8 or 14 quarters and dryers I don't know I usual insert 2 or 3 quarters for completely dry clothes. read more

A lot of the washing machines and dryers are broken here. I'm going to search for a better laundromat.