I was never a "cat person." I've always had dogs and actually took quite a bit of pride in being a…read moredog person. But when we adopted our little Autumn girl, she completely melted my heart and turned me into a die-hard cat lover almost instantly. Our family loves Autumn so much. She is an absolute angel -- truly the sweetest cat I've ever met. So you can imagine how terrified we were this past weekend. During a dinner party, she slipped out through our lanai door without anyone noticing. Around 8 PM we heard the loudest cat fight we've ever heard (and we hear a lot, since there are many stray cats on our property). We realized she was missing and ran outside searching, but couldn't find her. Later that night she came home -- but she could barely walk. One of her legs was twitching, she was wincing in pain, and we couldn't even gently touch her back without her crying out. I immediately feared the worst -- that she had fallen from a tree and broken her back. My son stayed up with her all night, but she didn't improve. The next morning, we drove from the North Shore to VCA Family & Oahu Veterinary Specialty Center after being referred by our regular vet (who was closed since it was Sunday). The receptionist was efficient and straightforward, took my information, and told us we could come right in. When we arrived, we were greeted kindly, given paperwork, and within minutes Autumn was taken back for evaluation. After about 30 minutes, we were brought into the exam room to discuss next steps. I'll be honest -- in my emotional, protective state, my first thought when I saw the veterinarian was that she looked young, and I unfairly questioned whether she had enough experience. I feel a bit silly admitting that now, because Dr. Steph Craven was absolutely incredible. She was confident, knowledgeable, calm, and deeply compassionate. She knew exactly what to do and handled both Autumn and my very anxious mama-heart with so much patience and care. I had prepared myself for the worst. I truly thought we might have to say goodbye. Thankfully, after diagnostics, rest, antibiotics, and pain medication, Autumn is going to be okay. Dr. Steph Craven and the entire staff were professional, communicative, and calm under pressure. In one of the most stressful moments for our family, they gave us clarity and hope. I sincerely hope we never face another animal emergency -- but if we do, they are absolutely on speed dial. Thank you so much for taking care of our girl. Aloha, Lynsey (and Autumn)

As a first-time guinea pig mom, I did a lot of research before bringing my two girls home. I…read moresearched high and low for the best pellets, hay, and vegetables, and I put just as much effort into finding the right veterinarian. Since options for exotic animal vets are limited, I wanted to be sure I chose the best. I'm so glad I decided on VCA Pearl City. My guinea pigs have been patients there since they were 6 months old, and they're now almost three. They go in for their annual checkups, and whenever I have a concern, I can send a photo to the vet or schedule a quick consult. That level of accessibility gives me so much peace of mind. They typically see Dr. Luis Ho for their routine visits, and he has always been really thorough. Recently, one of my guinea pigs developed a lump near her mammary gland that grew overnight to about the size of a quarter. We were so scared. After antibiotics didn't work, Dr. Ho promptly referred us to Dr. Nathaniel Lam for a surgical consultation. Both doctors were incredibly knowledgeable and reassuring, which helped ease our anxiety during such a stressful time. The surgery was successful, and my guinea pig is alive and healthy because of their care. I'm truly grateful to the team at VCA Pearl City for taking such wonderful care of my girls. I highly recommend them to anyone looking for experienced and compassionate care for their exotic pets.

I don't normally write a review after a first visit (or rarely ever), but I have used at least 6…read moreother groomers in the past and I must say Angie is about the best I and my girls have experienced! They came out looking great! And they were totally chill. I've never seen anyone interact with them as she does to calm them down. My girls barely noticed when I came to pick them up! Highly recommended.

She very professional and does a fantastic job with your precious dogs. Highly recommend this…read moregroomer.

The care and attention for the animals from the staff is great! We love the manager!…read more The cameras they have up really is a fun aspect.

Snow day for dogs!…read more It is our second time doing this. Last year the snow day was $10 per family (regardless of the amount of pets). This year it was $10 per pet. I decided to only take one dog (Nalu) since simba already went to it in the past. This time the line was not as crazy and I remember we waited out there for a really long time. This time there was a QR code and it texted you when to come up to the gate. This was still a little confusing cause it shows it's your time but not really your time? You still had to stand in line that they had with possibly a handful of people getting the text at the same time. I think in a way that is helpful but not really if your dog really needs space since the distance between dogs is very little in line. There was some vendor booths - snacks. Food and activities. We tried the canine cardio there again which my dog nailed this time! Also it's better if you go early. Going late means yellow snow. lol.

We've only been here twice, but both times it was clear that my dog, Peggy, loved it! She is an…read moreEnglish Bulldog and had gotten incredibly stinky. I was at a total loss for what to do. After her "Bath Spaw" here, that stubborn smell was completely gone, and she has stayed fresh and clean for so long. They did an amazing job! I used to struggle so much trying to get the fold right under her nose clean, but since her visit, it has been completely clear. I'm so impressed with their care and attention to detail. I brought her in for the 'Pawdicure' package and it's the best for keeping her maintained in between full-service grooms.

Kylan is amazing. Took great care of my neighbors dog, Pebbles. She's nervous as she doesn't have…read moremuch exposure to other dogs and going out in the community. Kylan handled her well. Highly recommend Kylan to take care of your fur baby

Interesting location! I honestly would have never known this place existed until a friend had a pop…read moreup there that was next door (apparently they own this space too and they just store bags of dog food in there). The actual location is in pearl city near zippys but all the way in the back of the parking lot. You honestly would not even know it existed unless you come around this area often (to get zippys maybe?) Theres lots of parking fronting the store which is helpful and the store itself is really small. The shop owner keeps her dog in the front of the store - so if you have a reactive dog then it might be best to keep them at home if you visit here.

Jackie is awesome, knowledgeable, and funny. Quality items in the whole store but my Lulu has her…read morefavorites.

Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.