If you're a Rainstorm monthly "Fast Pass" customer and wish to cancel, make sure you do it at least seven days before your next billing date. While this is stated in the nearly 5,000 words of Terms and Conditions on their web site, it is not mentioned when signing up. I neglected to read the fine print online, went to cancel two days before my month was up, and found that my credit card had already been charged. Local and district management flat-out refused my request to reverse the charge. read more

don't use rainstorm car wash I took my truck there and they guided me in wrong after I stopped and told them they were and it caused my truck to dent then they grabbed my steering wheel and made it dent worse read more

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Today I decided to give Rainstorm my final try of service after using this car wash for over 10+ years. I asked the gentlemen at the pay booth if the interior clean for $28 does a good job. I also inquired asking if it included washing the seats, cup holders, trim and floors? His response, "Um kinda, they do an okay job inside and wash for only 5 minutes...." I still proceeded with the $28 wash and was once again left with a dirty vehicle. Dust, crums, trim uncleaned, dashboard disgusting, door handles not washed, and the cup holders still dirty. I still tipped the teenager and didn't put up a fuss. However, I'll never come back here again. Look at the photos and tell me if this is worth $28? read more

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They do not respond to emails, phone calls, or follow through even after face-to-face interactions. I've requested receipts from 4 people and told each time that I will receive a call when they figure out how to retrieve it. I don't know what more to do. read more

Man, I should have checked Yelp first. Got the lightning package for 32$ or something and my car still came out dusty. Okay cool, I can scrub it down with the towels left out for us. Nice touch. What I can't stand is the bees. There are so many bees by the vacuums! They got in my car and were all over the place. Holy shit. This is problem waiting to happen esp for someone whose allergic to bee stings. Please take care of the damn bees so we can vacuum without getting stung! I'm not asking to exterminate them but clean up whatever they are attracted to, and it appears to be the trash cans. read more

We come here frequently. The quality of service is not wow, but it's close to us. Today, like always!, we entered the carwash area and after few seconds, the person who is in the picture started yelling and saying "what the f**k"! Then she left and went to the office room, took off her earbuds, and kept yelling. My husband and I are shocked and do not understand what is going on. Then she came back and yelled: go back, go back. We don't know what's going on, but we went back and came inside again. Still don't understand why she yelled and used F word! Again she acts like a maniac and yells! Used the F word again. My husband rolls down the window to see what's happening. She keeps yelling "put it in neutral". My husband said that's what I did, and I do it EVERY TIME we come here! It's in neutral! She then went and pushed the start button and things start working! She yelled we are not doing it right and then it worked!!!!!!!!!! Our kid heard everything! The yelling, the F word, and kept asking what's going on. Well, we don't have an answer. Hey, if you read it, it is your JOB to HELP the customers. You're not getting paid yelling and using inappropriate words! Maybe if you take off those earbuds and focus on your JOB, you can do it correctly. YOU ARE NOT ALLOWED TO YELL AT CUSTOMERS. I don't know if this person owns the business or just works there, but we will not go back to this place until she's there, and you should not do either. You will be the next person to be yelled! read more

Rainstorm Car Wash - Car Wash Near Me - Champaign, Illinois

Spent $16 on a car wash. Didn't take any of the dirt off the car. One of the side brushes in the wash didn't work and the top brush never made contact with our car. I had to rewash the car later that day. Tried to complain to the attendant, but she was no where to be found. Just a badge on a desk with the name "Alexis ". Avoid this place. Save your money. read more

Rainstorm Car Wash - This left on car after wash. - Car Wash Near Me - Champaign, Illinois

Expensive! Barely cleaned my car. I'm used to car washes for much cheaper than clean my car much better. Made me sad!

The membership is the best deal and pays for itself after three washes in a month. You can wash every day. The only complaint is the one on S Neil doesn't have very powerful vacuums, at least not when they are busy. read more

They charged me $10 a month later for a car wash they told me was free. Later, I got an alert that they tried to charge my card $30 even though I never went back there. They were also rude during the only time I went there, but I don't care as much about that as I do about them trying to scam me. read more

Champaign, IL/Prospect Ave Rainstorm Car Wash: This is at least the 5th time this month that I've gone to wash my truck AFTER 8:00 am - the time they state they open - only to find they are STILL not open! This morning, after finding they were still not open at 8:09 AM (~ time every morning I'm on that side of town to quickly drive through...), I drove all the way back across town at ~8:50 AM, only to find they're STILL closed?? What good is having a FastPass membership if I can't ever use it/wash my vehicle?! read more

more expensive than others, and does not do a good job at all. i would avoid this one y'all. read more

Highly overpriced I paid 25 dollars for the deluxe wash and a ceramic finish (there's a "better" wash for even more). First off when it gives you change back it's all in 1's. It gave me back 15 dollars in 1's. Second off the wash takes about 20 seconds and when it came out, it looked about the same. They rush you through the wash so that more people are able to come in, and it doesn't fully wash your car. No wonder why the reviews on this place are terrible. read more

Don't waste your money on this place. When they started out in business, it was pretty good. Then the prices went up and the services went down. They use to prewash the windshield and back window for you - now they have a "Bug Prep Station" so you can do it yourself -- that is, if the "Bug Prep Station" in out in the bug prep area, which usually it's not. Then there's the soap left on your car, then there's the attendants. They use to be helpful, friendly and polite. But not anymore. Then there's the vacuum area without suction most of the time. I'm fed up. They've taken my monthly fee for the last month. Super Wash: I'm coming back! read more

Worst car wash ever. Don't know why I go back other than short on time. You spend $12 to $15 and there is dried soap all over your vehicle and the dust isn't even off of it. You should be ashamed of your business practices. read more

I know automatic carwashes tend to miss spots but my car is clean from the door handles up and that's it. I bought the most expensive package and was a waste of money. My tires don't look cleaned at all. Save your money don't go here read more

This place is great and if you've lived in champaign for a while, you owe it to yourself to stop going to car washes that have been robbing you with their $15 washes. Here are the reasons and as always, just my opinion so hopefully you'll find it helpful: 1. First place in Champaign that offered unlimited monthly wash, 3 levels: $25, $35, $45. 2. Nice employees if you actually need to talk to them about something but most of the time, you just look at their hand motions guiding you. Watch out for one of the guys (sorry can't describe him well) because he just tells you to keep going without watching if you're actually aligned with the railing lol 3. Great hours but could be better if on select days they stayed open longer or opened earlier. 4. Overall it's a well managed place, new equipment and the best price you'll get in Champaign, specially if you buy $70 worth of gas to get $1 off of your wash :) read more

Avoid the Fast Pass scam. I've tried to cancel on their website and it doesn't work. Tried phoning the location and the phone number has been changed to an unknown number!! Emailed the "Help" address several times with no response. Even tried visiting the facility and the manager's response was that I had to come back another day due to technical problems! Horrible experience! read more

Rainstorm car wash is not a place anyone should go ..their car wash malfunctioned making 3 car slam into each other their equipment is faulty and the manager never would come out to talk with us we called police and the manager still didn't come out caused 1,200 damage to my car and was very scary you can't stop when your on the rollers which keeps pushing you forward and the first car got stuck because there car wash is awful..my insurance paid and I was covered under my comp good luck if you go there read more

Paid for the $16 wash and my trunk still has the same dirt on it that it had when I went in! Have water spots all over and paid for spotless. First and last time you will get my money. The boy directing you in has no clue what he's doing. He was waving us in and our tires hit the rails because he didn't direct us one way or the other! read more

My car was still dirty after the car wash. It did not get off bird poop or leaves. I will need to go and wash it myself.

This carwash was nice, once, when it opened. Now, it's incredibly pricy, lowest wash cost being $8 and midrange being $16, and it sucks. The "wash" lasted no more than a couple of minutes, didn't get anything off dirt wise and left soap on my car! This is after I payed the $16 price; I was expecting so much more and was gravely disappointed. I won't be coming here again and I reccomend no-one else come here either unless throwing away money is the desired effect. read more

I purchased a fast pass in 2017 and the first year was pretty good. The price was reasonable 19.95/mo for the basic. My car never really got super clean, but you get what you pay for. When I renewed my membership in 2018 it went downhill. The prices went up, but less gets done. They don't even scrub your car anymore. The car wash constantly opens late and it closes early. Half the time, when it is open, the brushes don't work. My car is never clean and always left with an orange residue if I don't hand dry it. For $32 a month, I should be able to use the wash and come out with a clean car, neither of which seems to be possible. read more

After paying $16 for a wash and "free" vacuum, find out the vacuums are turned off. I went tothe office to get it fixed. Employee said the snow piled on the vacuums makes it dangerous for customers.(which is how the business chose to have it plowed) I said there should be a sign so I know I'm not getting the "free" vacuum. He said it was obvious. Continued to talk over me and say it was obvious as other customers tried the vacuums and left. Treated me like I was ignorant. This ignorant customer will no longer patronize this establishment. read more

Terrible service as for $12 I got a $2 wash. Especially poor cleaning the sides. Way better places

absolutely the worst customer service and they stole money from my account!!! would not return it even when it was proven that the account had not been used for months. stay away from this company. the manager jacob in the mt. zion il car was is rude and complete jerk read more

I went to this place twice. Living in California had made me so used to "clean" cars. I drive through the I74 everyday to work and had bugs and debris stick to my car. Looking at the reviews and ratings, also, its proximity to my apartment, I came here and bought the Rainstorm package. Honestly, I wasn't that satisfied. My car was still wet when it came out and my tires were still full of dirt and debris. I had to wipe them down myself to get it out. But I thought, maybe it's just too dirty. And so, I went in the 2nd time a few weeks later. This time, my car was much cleaner due to the heavy rain. I can't remember which package I got, but this time, I was very very disappointed with the attendant. He kept asking me to move forward without looking at me and I had to adjust the car myself because I realized my car was not aligned. Also, when he sprayed those foam at my car, really? He barely covered half of the car. My front windshield was covered but not my rear glass and side windows. really? all you have to do is spray and you did such a bad job. Luckily, like I said, my car wasn't that dirty and all I had to do was to wipe down some water that still cling to my windshields. But then, I am not the type of person who is very picky when it comes to cars. If you were, I would suggest for you to give it a try and judge for yourself. The reason I'm writing this is because, I will be going in again after 3 months. Given the price, this car wash offers one of the most valuable packages. And also because it opens later than the others. I sincerely hope I would not meet that same attendant again. read more

45 degrees with a car painted in salt and you are closed, on a Saturday. Thanks for nothing

They have been more consistent with their hours and as always a very friendly staff. Much improved. Renewed my monthly car wash pass

I went to the Rainstorm car wash in Bourbonnais, and who's listing is no where to be found on Yelp. I went on the Saturday after the polar vortex and the touch screen computer was not working properly. I was charged $18 dollars for two car washes and was unable to pay for just one...and I live 2 hours away so I won't use it in 30 days. I tried calling the number on my receipt but it has been disconnected 815-932-4448. I looked up the website and Bourbonnais is not listed as one of their sites...and the car wash switched owners at least 3 months ago. I feel like I was scammed and I am sure many other customers were too that day...and I will never go back read more

Purchased the Fast pass and tried to use it after work. Tried several times there but it closes in the early evening like 7:30pm and I couldn't use the wash even once in a month. No hour of operation is posted. Requested the refund after not being able to use once, but refused. Be aware, not to waste your money for the Fast pass. Used this car wash for several month, and I found that they closes the station randomly. read more

Great place.only problem is they only put soap on on side of the car instead of both..the driver side is always cleaner than the passenger side. Fix that and id give them 5 stars read more

I didn't get very good directions to guide me into alignment and after being waved back and forth 3 or 4 times, I ended up breaking my passenger side mirror off! Then i got a wash that left dirt streaked on the side of my van. Stay in the outside lane so you can be sure to head directly forward for alignment, the inside lane is a tight turn. UPDATE--Rainstorm car wash has taken responsibility for the damage--so I've upgraded their score for that. read more

OMG,, Never again I had been coming for awhile and car wash wasn't the best but they would make sure your happy so I kept with it cause I can dry my own car with there towels and vacuum ( I would see little pant chip but I'm like well whatever but ended everything is last time one of the guys guide me to come in the car wash didn't know what he was doing so I heard a loud noise couldn't get out until the wash was done and by then tire was on flat with a big hole in it and I did a claim and no one has called and every time I call manager not there read more

If it was possible i would give this place no stars. Calls itself a car wash paid for a carwash once never again will i go. I paid for a car wash that guaranteed a cleaned car for 5 days... inwhich im like ya ok...sounds too good to be true probably is right...but atleast i could get the car cleaned right. Well i get out and find that the hood of my car now has chips in the paint and my car was still dirty flies in the grill dirt on the hood and both sides and everything... so i find an attendant who i can say was nice and understanding helped my file the complaint he offered to let me run it through once again but you know at this point i dont want the damage to my car since obviously there is problem. The attendant told me i would be notified by the manager in 2 days...it has now been a week no email, no call. I have tried to call they do not pick up the phone. Definitely can get an better car wash with a dirty bucket of water than this place read more

Do not go to this car wash if you value your cars wheels. The miscreants who direct you to the apparatus that pulls your car through the carwash seldom get it right. This results in the car being abruptly pulled over in order to be aligned properly and inevitable wheel damage. I went there only 4 times and after stopping in the detail area realized I had a nice chip in the left front rim due to the carwash. I filed a claim via "the manager" on his cell phone and was told I would hear something within 2 days. It has now been 9 days and No response. What's more, while I was in the detail area I saw another driver I knew who asked me about my damage. She said her car had been run into by the car behind her a month ago and she had sent several emails with no response. Next, I went home and checked out my wife's car. You see, she has the 19.95 per month unlimited wash deal. Both of her drivers side rims, front and back were damaged. These are brand new cars. If you use this business, check your rims. If you have damage related to the car wash, post it here. If there are enough posts, we will start a class action lawsuit. read more

I visit their new location in Lexington, KY on 4/8/18 and my truck bud guard was damaged by the car was equipment. Waiting on the company to contact me. Not happy with this company read more

Quick wash, good service from the attendant, and plenty of free vacuums to use. It would be nice to have a little more suction and a narrower nozzle option on the vacuum system. However, my car is cleaner than it has been in months, so the convenience is a win. I am going to try out a month of fastpass. I wish there were a Rainstorm over in Urbana nearer my house and campus. read more

car washes start at $6 !! super bargain for students like me and open til 7 pm! most others close around 6 or earlier!

I went to Rainstorm a time or two and thought it was great. I loved their setup where you could vacuum your car for free and they even had a place to hang your mats. Then the last time I went, I noticed after a few days that the topcoat of paint was coming off of my car in places. Almost like some chemical had bleached it as my car is yellow and where the paint was gone, it was white. I wasn't sure if it was the carwash or not so I went back again today (several months later) and got their most expensive wash, plus took their offer to get the same wash next time for 1/2 off. I thougth that was a good deal. I went through the wash and then went to go vacuum out the inside and noticed that not only was my car not clean in many spots, another spot of removed paint appeared. I went in and asked for a refund for at least the future wash I purchased and they were nice and gave me a full refund for both. I was surprised they didn't ask to see it. read more