Do not go to this place they have a sign up that says they give free towels for drying your car…read more And that it's a lie they do not give free towels or drying your car. Go someplace else reputable.

I went to get my car washed and there were still bugs plastered on my windshield, the dirt went all…read moreover the back of my vehicle. They refused to run it through again. They stated because I ran my other car through 2 times because it wasn't clean, so they wouldn't do it again. What good is a car wash if your car isn't clean!! Their solution was to buy a package, why would I do this so late in the year. I will not go back!!!

If you're a Rainstorm monthly "Fast Pass" customer and wish to cancel, make sure you do it at least…read moreseven days before your next billing date. While this is stated in the nearly 5,000 words of Terms and Conditions on their web site, it is not mentioned when signing up. I neglected to read the fine print online, went to cancel two days before my month was up, and found that my credit card had already been charged. Local and district management flat-out refused my request to reverse the charge.

Today I decided to give Rainstorm my final try of service after using this car wash for over 10+…read moreyears. I asked the gentlemen at the pay booth if the interior clean for $28 does a good job. I also inquired asking if it included washing the seats, cup holders, trim and floors? His response, "Um kinda, they do an okay job inside and wash for only 5 minutes...." I still proceeded with the $28 wash and was once again left with a dirty vehicle. Dust, crums, trim uncleaned, dashboard disgusting, door handles not washed, and the cup holders still dirty. I still tipped the teenager and didn't put up a fuss. However, I'll never come back here again. Look at the photos and tell me if this is worth $28?

This place is fabulous! I felt with Charlie Lang when I purchased my BMW 535. Charlie really knows…read morehis stuff! I was considering another brand (MB) but the guy there treated me like I couldn't buy yesterday's newspaper! Charlie made me feel like I was valued and took time to show me why I should be a BMW owner. He said I was too young to drive a Mercedes! (Although I'm almost 60) Once behind the wheel, I knew BMW was for me. Charlie introduced me to his manager Ken and the owner Ben. 2 super guys! He took the time to introduce me to the service staff and pointed out a letter that's displayed on the showroom from the BMW corporate office that congratulates them for being the top rated dealer in the nation! I'm a fan and look forward to my free carwashes!! One of the perks of buying from BMW Champaign! Thank you Charlie!

I am writing to share my very negative experience with Sierra BMW. I strongly advise others not to…read morepurchase a car from this dealership. Before the purchase, the staff spoke politely and seemed helpful. However, once the car was driven off their lot, the attitude completely changed. They became rude, dismissive, and unwilling to provide any assistance. The manager offered no support and did nothing to resolve the issues I raised. This behavior is unacceptable. Buying a car is a major investment, and customers deserve honesty, respect, and continued support after the sale. Unfortunately, Sierra BMW failed in all of these areas. I recommend that anyone considering a vehicle purchase look elsewhere to avoid the poor treatment I experienced.

I went for a $40 hand washed,+vacuum + shine the tires .. which turned into a $80 charge because a…read moredog hair, that he was not able to remove..as he admitted l. But I still charged $80 :-(

Super shady. I wrote up a detailed proposal on Yelp and sent it to a couple of detailers; the info…read moreI sent included that there was pet hair and another pet stain (you don't want to know) and there was even a box to check if pet hair was in the car. This guy wrote back to me with a flat fee of $200, which sounded great. When I asked how long he would have the car, he said two hours if no pet hair. I reminded him that there was pet hair, and suddenly the rate became $300. I get that pet hair is a huge pain! I don't mind that he charges $300 for it. What I do mind is that he pretended not to know I had dog hair in the car so he could make me a low offer, then added it on later once he had my attention. I tried to discuss this with him, and he kept telling me to just go to another detailer if I didn't like his price. I was still trying to explain that it wasn't about his price, it was about the way he lowballed me up front only to raise the price later. He never acknowledged this and just kept arguing about how fair his price is. Either he's not smart enough to understand my point or he's too shady to admit he did something wrong. Either way, I can see why so many of these reviews badmouth this guy.

Great mechanics. Great communication. Great experience. Helped figure out the most economical way…read moreto take care of my repair. Even dropped me home.

With an older car (assuming it is in good mechanical condition) and no collusion insurance, one…read moremoderately inexpensive way to fix that car after an accident, is to remove parts (especially body parts and certain mechanical parts, e.g., the radiator) and use them instead of new parts. However, it takes a good auto body shop with skilled personnel to provide that expertise and service. Central Illinois did an excellent job on my car; they even found a Kia sportage (blown engine) of the same color to use for parts for my car, to eliminate the cost of a new paint job. FYI, with insurance, the insurance company will often pressure you to select a repair shop that will use cheaper new parts to save the insurance company money. YOU MAKE the FINAL SELECTION for the repair shop, so work that has an insurance company behind it would ALSO be best done at a reputable and highly competent body shop, like Central Illinois.

I decided to check out Smitty's because the line was really long the other day and I thought maybe…read morethey knew something I didn't. I still don't get the draw of paying that much for a car wash, but I loved the free vacuums and free air, which is hard to find especially one that works. The glass cleaner provided was a nice touch, but the fresh towels were still damp. Why not use dry towels or the disposable blue shop towels?

A very scary and upsetting situation happened to my friend today at the Champaign Smitty's on Neil…read moreStreet. I will edit or delete review when the owner provides information on the video showing the truck's backing lights. Below is the story- On April 11, 2026 I went to the Champaign location on Neil Street. I was motioned in and put my car in 'N' Neutral. I ALWAYS double check my gear. As I was approaching the dryers my truck started to go backwards! I looked down to see my gear shift and my truck was still in neutral! So I honked my horn several times, my truck then stopped as a guy came out and he got in front of my truck and looked down. He then pressed a button and I went forward and out of the car wash while still in the same gear I was in when all of this happened! SO OBVIOUSLY I was in neutral! I then parked to dry off my truck. The same man came out and said we looked at the cameras and you were in reverse because your backing lights were on the whole time! THIS IS A RIDICULOUS STATEMENT! IF I was in reverse the whole time why didn't someone notice it? Why did my truck go forward as soon as he pressed the button? Why didn't the guy who washed the back of my truck notice my backing lights were on? Thank God no one was behind me. After I got home and thought about this, I called to ask for the video of my truck being 'in reverse the whole time' so I can take it to my car dealership and have them look into it! The guy stammered and said oh I will have to check into it and get back to you. This was several hours ago. I called back and no answer. I left a message. Nothing. Very, very poor customer service! I canceled my membership and asked for a refund via the website.

Mobishine scammed me into paying $600 for a $300 service, and refuses to make it right…read more I never leave reviews, but I have to share my experience with Mobishine in hopes that you'll learn from my awful experience. Do not trust this business! I booked a $600 Ultimate Detail with Mobishine for November 22 and paid a $50 deposit. My appointment got delayed several times due to mechanical issues and weather. Finally on December 16 Salim arranged for me to drive to VIDA Detailing in Champaign to receive the detailing service from a guy who works for Glow Spot IL. I don't know why Salim couldn't have one of his own employees do it, but in good faith, I brought my car to VIDA. While I was waiting during the 2.5 hour service, Salim texted me, asking me to Venmo him the remaining balance so he could pay his guy, because Salim was traveling overseas and needed to square things up before bedtime in his time zone. I explicitly confirmed at this point that I was paying for the full Ultimate Package with 1-year ceramic coating, which he confirmed. Again in good faith, I paid him the remaining $550. Upon picking up my car, the guy who'd detailed it told me that I'd actually only received a standard interior/exterior detail package with hybrid wax, valued at $300. No iron remover, no clay bar, no polishing, no leather conditioning, no 1-year ceramic coating. He told me that he'd discussed the package with Salim, and as a favor to him, agreed to do it for $200. When I reached out to Salim about the discrepancy, he denied that there had been a mistake and tried to convince me that I had in fact received the premium detail that was promised. After I cited receipts proving that this was a lie, he tried to convince me that a fair solution would be for him to perform the ultimate detail (exterior only) a month from now when he's back in the States. I've already waited a month, through two major freezes, with my car parked outside in the ice and snow. I'm not prepared to wait another month for something that should have been completed weeks ago. (Again, where are his actual employees??) I asked Salim to refund me the $300 overcharge, to reflect the value of the actual service I received. At this point he started sending me long, ornate messages full of excuses, appeals, and outright lies. He claimed that he was "not in a position to offer a partial refund," and that refunding me would cost him "35% in taxes, fees, and other business-related charges." When I researched these claims and found them to be untrue, he offered me a $100 refund as a "goodwill gesture," claiming that the service I'd received was valued at $500. Again, I proved this was a lie, at which point he stopped responding to my messages. I reached out one last time in hopes of avoiding a formal dispute, and he came back with a $150 refund offer, couched in platitudes about finding an "amicable resolution." Still trying to get me to pay $450 for a service valued at $300, for which he paid $200, with receipts to prove it all. At this point I feel so uncomfortable with the scammy, manipulative nature of Salim's response that I would never invite him to my home to detail my car even if he could do it tomorrow, let alone a month from now. I now have to open a chargeback claim with my bank, on top of having to book a new detailer to service my car as I originally wanted. This entire ordeal has been FAR more trouble than it's worth. Mobishine is scammy, shady, and will take advantage of your trust in order to steal your money. Don't do business with them. There are plenty of more worthy, honest car detail spots around town to choose from.

Thank's lot guys for your service, i appreciate your hard work, i'll be definitely your loyal…read morecustomer