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    Raley's

    2.9 (103 reviews)
    Closed 6:00 am - 11:00 pm
    Updated 2 months ago

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    Worst raleys experience ever
    Brian M.

    Never shopping here again. Empty store. The security guy by the door & heavyset Caucasian self checkout clerk were the rudest people I've ever encountered in my life. Both of these people are unapproachable and zero help. In fact, the last time I came here, if you want to go the same African-American heavyset security guy, refuse to let me use the bathroom, even though I was a paying customer. They kept saying the restroom was broken when it wasn't Today, since self checkout guy & security was unhelpful i went about finding my own way around. Got what i needed and wanted to just leave. Some lady with a big cart cut me off to the only available open checkstand. So i used the self checkout which was a Big mistake. I had a really heavy item and i didn't see a scanner gun so i asked for help keying in the SKU or if there was a scanner. While i was standing at The self checkout the same employee walked away from me to give something or help another guest. He then gave me obvious attitude, trying to help me. Basically told me to MOVE out of the way there's no handheld scanner and he proceeded to type in five digits which didnt work and said i need to LIFT this heavy bottled water myself and scan it.?? I'm just recovering from an injury at work and asked him or someone else for help and he got more attitude picked it up like it was a big inconvenience and scanned it himself. The whole way he went about it was just making me feel inferior and dumb. When he did this, he skipped the screen where I can type in my something extra member club number and it was an even more inconvenience for him to slather over and help some more I dont usually shop here so i couldnt get my phone number to work. The whole time he's putting me down and saying it won't work just forget it. It's only gonna be about two points with those items. I remember him, saying, you really want to go through with this ?? I was, I was getting irritated and said yes I'd like to add my something extra account info, and he said in the most lousy tone "OK shucks sure i guess sir" or something along the lines of "thats terrific, well uuuh okay" When I finally got my correct member information loaded it up it was 403 points, not "just 2 points" (see photo) I proceeded to the payment screen but whatever he did locked it up and it wouldn't work so I had to get him to come over again. And he flat out said " seeeee look what happened I knewwww afraid this was gonna happen It won't work now I have the void it all out. !! " He really was making a big deal about how much of a pain it was. Super condescending and rude . I had enough left the items and WALKED away empty handed. the security guy never got up out of his lousy chair and was mumbling something underneath his mask at me LIKE you're not going to buy those items sir??? NOPE I'm never shopping or coming here again. Also notifying raleys corporate. Should all be on video.

    Entrance to Raley's, Napa
    Bruce K.

    Food supplies for the camper van this afternoon. I hit up Raley's and found great stuff. Cheeses, sliced meats, inexpensive soda. I did okay with my shop. This is a full service supermarket and they have everything. Meat and fish counter looked fresh. Produce area was well stocked. The young man who sliced my ham and turkey was efficient and well spoken. Maybe not the cheapest, since this is California and they've got bills to pay. But I still managed to get everything I wanted and not break the bank. [Review 17566 overall - 362 in California - 1084 of 2022.]

    Bouquet

    My sweet bf grabbed a $26 bouquet on his lunch hour to surprise me last week. Sadly I was surprised by the dismal quality of the flowers at Raley's in Napa. These should have been tossed and that's exactly what I had to do with over half the flowers he purchased. Several other flowers had to be tossed within 2 days. Raley's you should be ashamed to have sold these, someone needs to do a better job in the floral department. So disappointing.

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    5 months ago

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    Customer Support

    Thank you so much for your positive feedback Jessica!

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    10 months ago

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    11 months ago

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    1 year ago

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    1 year ago

    Very clean, organized store. Only purchased one item but will shop here when in town again.

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    3 years ago

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    1 year ago

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    Thomas sorry to hear about your experience with us

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    2 years ago

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    5 years ago

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    3 years ago

    A little pricey, but they have an excellent bakery section and a lot of items that are difficult to find. Good delivery service.

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    Thank you so much for your review, James! See you next shopping trip!

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    2 years ago

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    7 years ago

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    4 years ago

    Too expensive for my budget. Although I like the selections I just can't afford to shop there

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    6 years ago

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    Page 1 of 3

    Ask the Community - Raley's

    Review Highlights - Raley's

    I also have good experience with The Wells Fargo they are my home bank.

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