Deli department is really bad. Food is acceptable but their customer service is incredibly bad. They don't address you properly and they never say thank you. read more

I love my local Ralph's grocery store! I normally don't shop on Christmas Eve, but had to this year. The store was well staffed, the store clean and stocked and the lines moved fast! In general Ralph's has the best weekly ads and a great meat department. read more

Went in today reluctantly as this store has such horrible customer service but thought I would give them a chance again Asked about how the rewards worked and the cashier was guessing, telling me it has something to do with fuel that I should go online and look? I said I would like to know how it works with groceries not fuel, she said its only fuel but I could tell she didn't know. So I asked her to get a manager, she goes to another cashier and I received the same horrible response, told me to go online and it will say. Well I went online and did not understand it, that's why I made the trip in, my last trip here, I will stave before I ever go back here. Has help really gotten that bad out there? Back to Whole foods because at least they care and hire outstanding employees. read more

all the staff are nice and helpful. my go to grocery store to go to. ample parking space too in a nice plaza

Cassidy, one of the delightful guest advisors was really helpful when I was struggling to find what I needed, and fast. Because of this, I'll be going out of my way to shop at this specific store. Thank you so much Cassidy, you really got me out of a bind. read more

Won't be shopping here again. The past THREE times I was in here, I had an item with a discrepancy between the shelf price and the checkout scan price.. of course, conveniently, the scanner price was higher every time ‍don't know if it's an honest mistake or something more sneaky to overcharge customers who think they're getting a good fckn deal when they see the shelf price, but I'm glad I caught it on each occasion. Now I'm in a long line because there's one checker and it's 12:30 in the morning, and I gotta go back in with my one bottle of Keifer that I was overcharged by a full dollar and 20 cents. Crazy. Make sure the shelf prices are the same as the scanner prices!!! Lost my business because of the sloppy/shady salesmanship at this location read more

The cashiers are not friendly. And very rude. Plus Ralph's is very expensive compared to the other supermarkets. read more

My first time in this store. I was extremely impressed with the service from everyone, especially the employee Heather. Heather gave me phenomenal customer service and she definitely deserves a promotion! I'll definitely be coming to this Ralphs more regularly. Keep up the good work! Thank you! Respectfully Shahid D. Syed. read more

To cashier Theresa C. It wouldn't hurt to greet a shopper and I would be happier to greet back. Also when you ask for favor like handing baskets to you, you say 'please' and 'thank you'. Bless you ma'am. read more

Ralphs - My receipt to show date time location especially the cashier. - Grocery Near Me - Fountain Valley, California

Nice big store! Clean. Wide aisles. Great bakery and deli. I got chocolate chip muffins which were very good. I picked up some lunch items and snacks for work while I was there. They had small bottles of my favorite sugar free iced tea...and yay, the bottles were on sale when I was there. Quick checkout. Friendly staff. read more

Ralphs - Grocery Near Me - Fountain Valley, California

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This is the last day I'll be shopping here. I was yelled at by an employee who thought I hadn't waited in line for checkout when I had. So loud that other customers around the store looked over and also vouched that I waited in line. I received no apology front the employee, she just laughed and then was no where to be found. Been coming since I was a kid and has been my go to store since I've had a family of my own, but why would I bring my baby to a store where employees yell and are down right rude to their customers? The produce has also been horrible the last few months so why waste my money at a place where I am treated poorly. Albertsons and TJs have my business now. read more

I have shopped at this location for 15+ years. They had one of the friendliest cashiers that recently retired. I'm unimpressed with the new people they have recently hired. These folks need customer service training. They're extremely rude and unprofessional and lost my business because of it. So long Ralph's. read more

The Manager, Amy Ramos has to be the worst Manager this Ralph's has ever had! Just read some of the Yelp reviews and why this person still holds a job is amazing but shows the lack of professionalism of Kroger's. She was the rudest and nastiest person I have ever experienced dealing with in all the years I have shopped at ANY Ralph's store! This is not my usual Ralph's was in the area but she has left such a disgusting impression on me that I will no longer shop at any of the stores! Ralph's/Kroger needs to seriously find someone who is friendly, competent and professional and not put up with this type of person who works with customers and public! There are so many wonderful people who would be an asset to this store but she is a NOT THAT PERSON TO MANAGE A PUBLIC STORE UNLESS YOU WANT RUDENESS AS A PRESIDENCE! READ MOST OF THE YELP COMMENTS ABOUT HER! read more

Big SHOUT OUT to Francisco & Lucy in drive up. This was my first pick up and was very impressed by the courtesy and ease. Definitely will be back, thank you ! read more

I have mucinex on my cart while waiting in the line with mask on properly and there's a lady control the line with black shirt look on my cart. She shouted out loud "Are you guys sick?!" "If you guys sick you can't be here" Honestly, Im not even sick yet but just preparing my things if I get sick, but do I really need to tell her my personal reason of buying mucinex? Instead of just embarrassing me, Why don't you just have temperature checking people before let people in. - is it okay to look on my cart just because I have medicine on it and shout out loud in front of people. - If you are going to do that Please do not have any medicine available or do not let any buy it. - Anybody buy any medicines can kick customers out anytime? Just curious Overall, Rude Employee and lady manager please avoid this location. I already inform a guy manager Hopefully will train your employee better than embarrassing your customers like this. Very unacceptable I went There on Monday 9/21/2020 time 8-8.30 pm read more

I just wanted to take a second to speak on the professionalism of the staff here. I'm guessing based on the stars listed for this location that only angry people put up a review. I've never had a bad interaction with a staff member here and I've been shopping at the store for years. Today, specifically I was grabbing last minute items before thanksgiving. I went through the self check out. I had a glitch and the woman came ovr, was polite and accommodating- even though I was short with her. I can't even imagine how many frustrated people they come in contact with on a day-to-day basis and they still maintain their professionalism. Thank you read more

If you're from the Midwest this is Kroger. Except a subpar Kroger. They carry all of the stuff you'd expect but they aren't as friendly here and they do not take ApplePay. Things are marked up a bit relative to other grocery stores within a one mile radius so do yourself a favor and skip this place unless something you need isn't available at sprouts/mother's kitchen/stater bros/Albertsons/aldis read more

I think my normal rating would have been 2.5 stars for this place... however, I wanted to thank the checker who went out of his way to give me the digital discount for an item that I had gotten yesterday... I am a senior who am technology challenged... so doing digital coupons on my phone is near impossible... the St. Louis style ribs was such a good buy that I wanted to buy more since I smoked them yesterday... excellent and making more tomorrow for a party would have been awesome... but I wasn't able to locate it on my phone... the first worker didn't know how to use it... figured... she said to talk to a checker... the lines were full so I went to self check out and a guy that looked like we were the same age as me was there... Oh boy... thinking he would tell me the same thing... fortunately, he actually knew how to look for the item... but it didn't come up and then told me since I had got the ribs yesterday it was just a one time thing... bummers... he started to type in stuff on his main computer told me the price and I was shocked... not sure if he was supposed to do that, but it's things like that that makes people come back to buy from there... why? Because he cared... he took time to look it up... he took time to input over ride the "rule" so that I could get the item for the sale price... corporate might not like it... but as a customer who will go back because he cared will be the reason Ralph's will go from a 2.5 star to a 5 star business.... instead of reprimanding him your should encourage that in your staff... I don't do yelp reviews for grocery stores... but this workers kindness compelled me too... and my friends who eat my ribs will thank Ralphs as well... I'll be back... hey, digital coupons work... read more

Worst customer service anywhere! I go to Ralph's in Irvine and spent 10k or more in so many years. And when I try this Ralph's I get treated like a 3rd class citizen. Lucy at the self check out was rude and wouldn't let me self check out. She said " I have to many groceries". I said what's the number cause I go to mine and do it all the time with a full cart... she responded "I don't know but that's to much good bye! And kept yelling good bye as I left 5 more times. She needs to learn the policies of the store and how to treat people. Fire LUCY! Like she said to me "Good Bye" read more

Do not go to this Ralph's. They charged me twice ! I was at self check out and my card wasn't working so I went to another one and it worked . The old lady that was working there pressed process for my card to be ran....lady? Seriously? Then I tried to go back and get a refund and the old MAN was rude and is like I can't help you . So sour and unhelpful. Luckily my card services are helpful. read more

Think this chain is part of Kroger's. They carry lots of different brands. Long lines during covid but self check out is fast. Wear mask to enter & shop! read more

While I typically love and enjoy shopping at Ralph's, this place is the worst! The deli in particular is some of the nastiest food and the rudest customer service ever. I've never been more insulted by people while just trying to find a decent lunch. Skip this place! Across the street at Albertson's you will have a very different experience. I've learned my lesson. read more

This is a nice Ralph's location, plenty of parking and very clean. Friendly and helpful staff, check out lines moved quickly. Well stocked, items were fresh and prices fair. My favorite part about Ralph's is the great deals you can get on their clearance or managers specials in the back, it's always worth a look. read more

I came here to get some cake and ballon's for my husbands birthday I asked if someone could blow up some balloons for me and they weren't able to assist me because they were all working in one area and couldn't help me so I asked if they had a manager that could help me and I wanted to get a balloon and the manager gave me an old blown up balloon instead of the new one in the package that he could have blown up for me I recommend do not go later at night for last minute things I'm not happy and they are unhelpful read more

As a Ralph's customer for literally decades, it saddens me to write what my nearest branch has become. Someone has decided to turn this supermarket into an experimental, high tech, Ralph's. They started by offering some handheld device that did something I could never figure out. You were supposed to scan the food you wanted to buy, and then ... who the heck knows what. Then they decided to offer sale items that could only be redeemed using your cell phone. Ah, yes. Save 15 cents on a can of peas, and all you have to do is surrender all the information on your phone. Their latest "improvement" was to get rid of cashiers altogether. You had no choice but to go to automatic tells. You know, the ones where you had to wait for someone to bring your bags, and the computer yelled "please put your item on the packing doc" after every item is scanned. Congrats, Ralph's - you chased me over to Stater Brothers. read more

Who is running our stores these days? How did this location not keep up with the cleanliness and maintenance. This is very important to any business. This is effectively harming all of us. read more

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This is one of the rudest Ralph's locations in Orange County. Every time I shop at this particular location, I regret it. The staff is so sour and surly, it's a complete turnoff to even walk in here. They're unhelpful, angry that they have to be at work, and I would say almost go out of their way to share their misery--anyone who even remotely has a smile on their face/eyes or happy disposition will be targeted by the employees in an attempt to ruin their day with a snide comment or hassled shopping experience. Culprit #1 is Martin (bully who exhibits brutish behavior with anyone smaller than him--who is most anyone). Is he a bouncer or a grocer? It's hard to tell; someone should remind him he's working for a grocery store where customer service matters. read more

I want to start by saying this is my second time ever submitting a review to Yelp. However, given the horrendous treatment from KIRSTIN at this location, it is well warranted. KIRSTIN is one of the Sales Manager at the Fountain Valley, CA location. My husband had witnessed her one night chasing a man out of the store, while video taping him, and screaming, "If you come back without a mask, I will call the police!" Now, I understand most people's emotions are running high given our current national/world climate, and regardless of our opinions about this-or-that, I personally don't want my child witnessing a maniac employee chasing a man out of the grocery store while screaming, threatening and holding up her phone. So, I called the store the next day to ask questions regarding employee policies related to the incident, and she happened to answer the phone. She initially spoke calmly, but when I asked if there's another way that the employees have been trained to manage customers who don't wear a mask (which, by the way, this man walked out calmly), she quickly went from 0-10. She quickly became extremely elevated and SCREAMED and YELLED at me! She would not let me get a word in edgewise, referred to me as "Honey", and eventually hung up on me. Her response was EXTREMELY HOSTILE and she acted with no self-control. I then called back to ask for a general manager, and again, she quickly responded by SCREAMING, cutting me off, I mean...she truly would not let me speak, resorted to calling me "Honey," which... as a grown married woman with kids, is condescending. I don't like to be called "honey" by another woman, other than my mother. She then turned to using the avoidance phrases of, "I'm sorry, Hon, but you're cutting out." "I'm really sorry, Hon, but I can't hear you." CLICK In all my years, I have never seen such rude, obnoxious, ill-mannered, discourteous behavior from a grocery store employee...let alone a STORE MANAGER! Wow...it is quite startling to witness such primitive and crude behavior that was freely exposed. Obviously, this message will be sent to Ralph's corporate office. It appears KIRSTIN has had poor training, and from what I've read, so have other employees at this particular Ralph's. It's clear the issues start from the top. I mean...who trained this woman, and how in the world is she still employed here? It's like rewarding atrocious behavior. Her behavior as a grown woman, and the fact she is being paid to "manage" in this manner, is appalling! Lastly, I was able to speak with the General Store Manager, BRIAN (thankfully someone else answered the phone), and he stated that no employee has been given the right, or authority to behave as "law enforcement." He indicated that, yes, employees have a right to refuse service, and there are policies in place, however, they do not include the aforementioned behaviors. Given the history at this store and lack of skilled management, this Ralph's should be reported to the Better Business Bureau. read more

Big Ralph's, but I wish they had more variety in the produce section. Most of the staff are friendly and will greet you, but every time I ask them where a certain item is, they have no clue! That doesn't really help me much. Other than that, they have a huge variety of cereals, sauces, bread, and aisles of other things. I've found things here that most other supermarkets don't carry. The plaza it's located in is huge so parking is never an issue. read more

Found the staff to be very grumpy and tired. Only willing to help the elder and those who "look and seem" handicap. I really enjoyed the lady in front me who got asked by a staff, do you need any help. When it came to myself, coming out of recent shoulder surgery, you got this. read more

Horrible piece of prime rib for Xmas. The butcher pieced multiple pieces together and the prim rib was 50-60% fat read more

Ralphs - Grocery Near Me - Fountain Valley, California

I'm writing this review as I'm walking out because I just can't wait any longer to write this review!! This place needs praise.. Well at least the seafood department! We decided to go to ralphs to buy some meal prep items, and as we were walking in this sign caught my eye. It said salmon can be prepped for cooking! Curious on this cheap deal, I decided to head to the back. I was greeted with such a friendly guy!!!! Omgoodness.. I am not kidding. He was super sweet to us. We asked him about the deal. He said you're basically just buying the fish. The seasoning was all free. You get a choice of lemon pepper, Cajun sprinkle, Rosemary, etc! Oh my .. Such amazing choices ! We ordered about two pounds of salmon. It was a little less then TEN BUCKS! One pound was seasoned lemon pepper! LOVEEEE. Other was Rosemary! (Very Rosemary if you like that taste) but all we had to do was go home and stick it in the oven.. Idk how it can get any easier than that. We came back again! Today, was greeted by a different guy and guess what? So freaking Ssweet as well! We mixed things up this week and got tilapia and salmon. Tilapia we did one pound with Cajun sprinkle .. It was 3 bucks!!??? I feel like I'm robbing them! They topped it off with some lemon slices too.. I always take pictures when I get home.. And my friends think I seasoned it and everything so beautifully .. Hahaha trick yaaaa. Ralph did it . I can't praise this department enough! Guys. Come here . Please... Keep in mind we have a Ralph card .. Hahah so prices may vary but still.. Come through read more

Ralphs - 3.91 for a pound of tilapia , your choice of seasoning ! What a steal - Grocery Near Me - Fountain Valley, California

Lifeless staff and rude manager lady (wish I'd gotten her name). Perhaps they don't pay their employees enough, I don't know. What I DO know is that going across the street to their competitor (A********'s) was such a different experience. I felt like a human in there and was actually glad that the manager of Ralph's was so rude that I chose to leave without buying anything and instead do my shopping somewhere where they appreciate me as a customer. To Ralph's corporate, feel free to reach out to me if you'd like to talk about it. read more

Horrible horrible customer services. They act kind only to customers "they know." Won't say Merry Christmas or even a hi. Only one out of five staffs I encountered seemed like he cared about his job. No real Christmas spirit in a Christmas Eve. read more

The people here are so unfriendly, and always have such a stank face. I have had numerous bad experiences here at this Ralph's. The worst experience was with a racist manager. I didn't get this jerk's name, but he looked like he was maybe late 20s, he has black hair, pretty slim, and he always wears black pants and a long sleeved light blue shirt. Anyway, I had a horrible fever one night and my fiancé was stuck at work, so I had to gather my strength and go to Ralph's to get some meds. I'm not going to lie, I looked like death and I was wearing unflattering clothes due to having body ache from the fever. The manager saw me walk in, and instantly stereotyped me and followed me through the store up until I went to go pay in the self check out. I literally pay in front of him, and when I'm done he asks me if I have a receipt for the items in my bag!! I'm staring at him in complete shock! I just paid for all of this right in front of you! I say, yes, and I hold it up as he yanks the receipt from my hand to fully inspect it. At that moment, just by sweet coincidence my phone goes off, and it's from work. So, I answer with my typical greeting, "Hi, this is, Dr. _____". Once he hears I'm a professional he immediately drops the receipt on the self- check out station, ok, doesn't even have the decency to hand me my receipt back into my hand, nope just drops it down and storms off with a sour puss face like the douche he was. Every time I ask for help I'm ignored. Just plain Horrible customer service. Trader Joe's has way better customer service, and their produce is much healthier and always fresh. read more

I've not had any issues with this store as of yet . I would like to compliment the young man in the produce dept. (his hair was dyed red today) wish I knew his name... he is the nicest and most helpful... very pleasant.. and very knowledgeable of the produce area... a lady asked if he knew where an item was, not in produce, and he offered to show her.. thanks to this young man.. read more

This Ralphs is hit and miss... sometimes the staff is really friendly... and other times they are really unfriendly. I went shopping here the 4th of July around 6:45am, and everyone was so nice... I think six different employees said Good Morning to me. Then there are days when even the checker doesnt even mumble a hello to me. Shopped here last night and the guy working the deli was extremely nice. Like I said... its hit and miss... I like the days when its a hit :) read more

Do not ever go to this Ralph's the people at check out hate their lives and are so rude and unhelpful. They'll be little you and try to bully you into using a value card when you repeatedly refuse and talk down to you because you don't "want to save money" please Ralph's is over priced anyway I'll take my business elsewhere and I will be calling corporate on the three employees who took their minimum wage job way too seriously Plus they would rather socialize over you while bagging your groceries and then you end up missing items read more

So I come into Ralph's at 7:40am to buy some bagels and get some cash back save me a trip to the atm this morning. I look to see what register is open and none of them are ONLY the self checkout is available so I go to the self checkout and the manger there tells me $100 is the most I can get back in that area and if I want more I have to make more then 1 purchase. Tells me no one is going to be available over there for 10 minutes someone just went on break. The manager is unable to open a register and give me the amount I want cash back-$200( she is the blonde in the pictures) apparently Ralph's is ONLY self checkout until about 8am in the morning. Crazy so many employees and people working but apparently no one can run a cash register. It appears she is SO busy in the picture she can't open a register to help me. read more

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This location is easily accessible. Parking is good. Offer a variety of items. Love Scan & Go. Bring your bags, scan your items, bag as u go, then use ur scanner at the self serve registered checkout. So easy. Love it. They also offer delivery if needed which I have used and it's just like amazon prime now. Staff are friendly. Store is clean, well stocked. Produce options are good. Adrian's not a fan of scan and go, doesn't think it saves time but I do. See for yourself. read more

Ralphs - Entrance - Grocery Near Me - Fountain Valley, California