After a serious life event I went to this Ralph's as it was open late to purchase a few items for my family. It was there that Sylvia went out of her way to assist us with finding what we needed. Without even having to ask, she recognized that we looked lost, asked us what we were looking for, and happily guided us to where we needed to go. She even offered advice as to helping us decide on what kind of ingredients we needed based on what we were baking. Sylvia managed to turn a rough night for us into a fun little adventure, and exhibited a passion and attention to detail that I have never experienced shopping before. read more

Discrimination still exists - my husband walked into this location to purchase dish soap. A black man who was dressed nice (not that it matters). He went to walk out of the secured area to get other items and was stopped by the Ralph's employee stating he had to pay before leaving that area. Today, I went into that Ralph's, white woman, dressed confidently, to purchase an item in that same area. I smiled and walked out without paying and moved on to get my other items I needed to purchase. Sad we still live in a world where we classify someone by the way they look! Doesn't the Bible state we are to love "all" people. I know it is a business but then treat everyone the same way! read more

Have shopped here for years and have got great service from every department and all cashiers But last night i needed a few things and was Unlucky to get Patty as my cashier She just handed me my change and said nothing I noticed she was nasty and to the point with the people ahead of me Maybe Ralphs mgr should just have her stay in the back room until she can learn to treat people with respect Remember Ralphs is not the only store in Ontario She acted like i needed to say Thanks to her instead read more

I come to this store about once a month. I've always had a very good experience. The employees are always very helpful and friendly. Today, I had the pleasure of being assisted by Jeanette in the Bakery Department. She went out of her way to make sure I was able to secure the item I needed. Sylvester was my cashier. I hope that I'm spelling his name right. Once again, he was super friendly and very helpful. Thoroughly explained the benefits of using the Ralph's app. Thank you both very much! read more

3 Stars Rating for Overall Experience Our cashier, Alicen, was initially unsure how to proceed and consulted with Service Lead Daniel. Daniel incorrectly refused a printed e-gift card, claiming it had to be physical (even though it worked at another store). After we asked for a manager, Daniel apologized, saying he'd learned via email that the printed e-card was valid. Fortunately, Assistant Front Service Lead Joey then stepped in. Joey was nice and patient while processing the necessary returns and re-processing the purchase with the e-gift card, professionally resolving the issue. read more

Fruits here are very fresh!! Service is great!! Their sales are amazing'. You definitely need to stop by!! read more

Today's encounter with a check out cashier was disgusting and offensive to say the least. Rude, confrontational, and no customer service skills what so ever it was beyond anything I have ever witness from Ralph's Supermarket. Allison was her name and I am differently going to report her to the store director and hopefully they will address this street like behavior. She was so unhappy and her face said it all plus her back talk when asked if she was having a hard day. Please tell me that leadership doesn't condone this !! Watch out for her folks she's horrible... read more

Ralphs - Grocery Near Me - C Ontario, California

I'm surprised this store is still open. Quality of food is always lacking - dried out chicken pieces, wings and potato wedges. 9/10 fresh produce will have mold in several containers whether it's berries, tomatoes, mushrooms or lettuce. Really gross!! read more

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Re: 1251425696124660201 5/22/25 It's very disturbing that I would receive a newly purchased bottle of Private Selection Thyme Leaves without the tamper resistant seal and Simple Truth Organic Raw Honey sticky on the side, with a partially opened tamper resistant seal, and a bag of rotten tangerines in my online pickup order, especially when I was going to use the ingredients for my dinner that evening. SMH read more

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First, being a Senior Male most grocery stores just Won't bag my groceries for me unless I ask or just bag them myself, sometimes I can see the checker in the next Isle bagging groceries for women. But on October 17, 2025 at Approx. 6:23pm Isle 3 Cashier Name: Sylvia B. provided me with the best CUSTOMER SERVICE I've had since 1979! She was so friendly, professional and even Bagged my Groceries! Dear Ralphs, Please Hire more Employees like Sylvia B. I just walked in upon passing to get some produce but I plan on becoming a regular Customer. Your Store is Spotless and employees and customers are friendly. Thank you! read more

I hope someone in the future studies how self checkouts helped to perpetuate racism with store employees because it happened during my visit to this Ralph's on 8/23. My son in I went in here to grab a couple of items. I try not to go in here too much because even with the Ralph's card the prices are way to high on nearly all of their items. But it's one of the few grocery stores that's close in the area so most people like me go there because it's a necessary evil; it's close and therefore convenient. I only had 3 items so I naturally went to self checkout. I got there just as someone was leaving and someone else was walking up beside me. Excluding myself, there were 3-4 other customers using the other self checkouts and an older, balding man with a beard and glasses who who looked to be a store manager or some shift lead or something. He was over the check out area. Now again, there were 4 other people there checking out the same time as me. And yet as I'm checking out - which I did so quickly because, as I mentioned, I only had 3 items - and as I turned to go and leave, I damn near collided with him because the whole time I was checking out, he's standing directly behind me, watching. Like I said, there were 4 other people checking out the same time as me, yet I was the only one being watched. And I'm pretty sure...no. Not even sure. I'm ABSOLUTLEY certain it's because I'm Black. Whoever this man was, he doesn't need to be working with the pubic. If you can embrace cultural stereotypes enough to where it dictates how you do your job, especially when you're working with the public, you shouldn't be working with the public. What's worse is that I'm sure that I'm not the only Black person he's done this to as well. read more

Went for their 8 pc chicken special, it was around 2pm and all they had was a bunch of wings and breasts. The extremely large guy behind the counter told the lady in front of me they're out of drums and thighs and they only had wings and breasts, but he'll charge her the special price anyway. Then the guy tells me he has to charge me regular price. When I asked him when they'll have drums and thighs he says "when I get to it". With all the negative complaints, this Ralphs needs a serious employee make-over. ‍ read more

Store has gone downhill since Rite Aid closed. Area is overrun with the homeless. I see a security guard wandering around however most times his head is down and he's looking at his cell phone. No longer feels safe. read more

Wow... Ina always impresses me with her flower arrangements! Love going to see her & getting an arrangement. She's the best! read more

Ralphs - Grocery Near Me - C Ontario, California

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What's up with the new cashier george? Trying to cheat me on my coupons....twice!! 22 Years never had a problem at this store Was my go to place for ground bison and overpriced beer just for the convenience. I bet the ralphs in eastvale won't try to rip me off my coupons read more

I left my cane in the shopping cart outside the store I called and no one had turned it in, talked with Valerie. She took my information down and two hours later they called me that they had found my cane. I was very pleased that they found it and Valerie S. has great customer service. Thank you again!! read more

It's already low on stars... not surprised. I tried to get through the kiosk due to having less than 15 items. Adriana was too busy on her phone and said they can take you over there. I mentioned i was taken there before with this many items so not sure what the problem is. So I went to the other line where Lex Luthor was ringing people up. I brought it to his attention and he acted like he didn't here even though there was only 7 people in the store.... Let me guess you're the manager right lol. What a joke. You can't expect great customer service from the team if you don't get it from the leadership. Good luck Ralph's I'm sure you're next with the way you're going! read more

Last time I reviewed this place was back in 2017 and I have to say nothing has changed the customer service is great (Carmen and the Flower Lady) they always greet us and make us feel extremely comfortable. Its clean, tidy and cold in here. When there is a line most registers are open. The employees here are courteous and work extremely fast. read more

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Good food Service is good. I have been shopping at Ralph's Since Hughe's Market was opened in The 1980's We moved in to Creekside West HOA in 1988 before all this Growth S l still enjoy shopping at Ralph's I've been to Stater Brothers in Ontario Ranch . Like their Food Store and the other stores at Ontario Ranch ? Like the closest Shops at Archibald read more

Great store has everything you need when they start to get busy they open more registers so you check out fast

I've been going to this store for 25yrs for most shopping..the service is getting worse. For example today I had a large purchase..EVERY Checkstand was closed..I was directed to self checkout. First problem after scanning item the receiving table to small..had to put back into shopping cart..this caused scanner to freeze..had to call attendant over 6 times...took long time to check out. Fyi..when I left they opened 1 lane. I pay for service not to work for free. Vons gives gas points too... read more

The fresh food section is pretty slow, everytime I go there's no one there so I have to find a staff member to call someone to help me. Their employees pretty much stick to their areas so if you need help somewhere and you ask the wrong associate, you're waiting. I do love their discount racks, they have great finds there. Their curbside pick up is pretty slow here but I do appreciate the last time they took $3 off because of the slow service. read more

I wasn't going to write this review, but it still bothers me especially after being a customer for so long at this location. New Year's Eve, I went to buy fried chicken for my family. I asked for an 8 piece and the little lady said "I just put new chicken in the fryer, it may take ten minutes or so to be ready." I asked if I could pay for the chicken NOW and I'll be back to pick it up after I finished my shopping. She said, "Oh you don't need to do that. It will be ready when you come back." I finished my shopping. It was very crowded since it was after 5pm NYE. I get back to the deli and see the lady who I talked to earlier. Instead of her coming out, she had a taller, slim young lady come out. I told her I was there to get 8 pieces fried chicken. She said, "All of this chicken that just finished cooking was bought by them." She pointed to two Hispanic young ladies. I said "ALLLL of that chicken is for them?" She said "Yes, they just bought it." I said well, I was here 1st and asked for an 8 piece and even tried to pay for it and the other lady told me it will be ready in 10 minutes and when I offered to pay for it and come back with the receipt she said it will be ready for me when I get back and I didn't need to prepay. Now, you've sold ALL the fried chicken to another customer. At this point I wondered if she simply forgot I wanted to buy chicken or if it was a RACE issue because I'm Black and the worker is Hispanic like the customers she gave ALL the chicken to...maybe for their NYE Party or something. I asked if I can get at least my 8 piece and she said "Sorry they already paid for it ALL." I was upset. I didn't think it was right and I thought it could've been racist. Anyways, I will go an extra mile up the street to the new Stater Brothers from now on. Their chicken tastes better anyways and their customer service is great read more

Do not buy any gift cards here !!! They sell compromised gift cards and will not stand behind them. I bought 2 50$ Home Depot cards when I opened them they had already been used I went back and was told to contact Home Depot I did and Home Depot told me if I bought them at a Home Depot they would just issue me new cards , however they told me that Ralph's would have to make good on them. Save yourself a huge headache, do not buy gift cards at this store read more

Ralphs - a close up of a package of coups - Grocery Near Me - C Ontario, California

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Got home and had a stale croissant...not by choice. I even ask the deli stocker if the last box of croissants was fresh. She guaranteed it and walked away suspectingly. Sure enough.. they were stale. Ralphs is off my 'on the wat home' shopping stores. read more

I've been on the hunt the past two days for my daughters formula. I cannot find it anywhere so I called this location to see if they have it in stock and I've LITERALLY been on the phone for a little over 20mins just to tell me if Yes they do have it or No they don't have it. Didn't realize it takes this long just to get a simple yes or no. Fucking ridiculous! read more

Worst customer service in the bakery department. No one there and other employees ignored us.

Great store. Great people Clean. Well stocked. Awesome produce department. Fresh meat. read more

INTERIOR - very clean - organized FRESH FOOD - there's fresh produce, seafood bar, bakery section, they sell fresh chicken PRICE - a little on the pricey side, make sure bring your Ralph's card so save a good chunk of money. - check the back for a $1 loaf of bread, and fruit OVERALL - one of the cleanest and best Ralph's in the area with so many parking spots! Employees are always nice here and happy to help! read more

Service was fast, friendly staff, food is always amazing just occasionally overpriced. Clean restrooms open to the public, that's always nice! Their deli area has a lot of quick and ready to eat options. Cold drinks in the front, nice floral section and even self checkouts now. read more

Never fails, most associates need better customer service skills for example, Rosemary from deli. If working with people is not something you enjoy. Let's stick to other avenues, read more

Staff need to learn how to speak to people with respect. Always talking down to customers with a condescending tone whenever a question is asked. Miserable workers need to keep their personal insecurities out of their professional lives. read more

Everyone at the registers were friendly. Was really busy. Miss this being my go to Ralphs. Got lost, as it's not as I remember. Everything is different, isles are more updated. Parking is still super busy. read more

I want to point out that this is the reason why stater bros in Ontario in Ranch has beat Ralphs in customer service by 1 million times today I walked in and I use my Ralph's membership card and instead of giving me the Creek discount price that I had and gave me four dollar short so I asked them why they said it to do digital coupon I stated that my phone doesn't have actual service we were download the app that I actually did have, but I've been a customer here since they neglected to honor their cell headed up walking out I will never be coming into Ralph's again and I can't believe this is the way that she customers. read more

Ralphs keeps keeps change policy! Other establishments like The Home Depot, McDonald's, 7-Eleven give you your change when you pay cash. It must be a coin sourcing problem that Ralph's has. If Ralph's really cares about their customers they should round down instead of rounding up. read more

This is the only store Ive ever been too that claims they take samsung pay yet their machines never read my phone! & They dont seem to care enough that their customers are having difficulty paying, so ill take my business back to stater bros. read more

Sherri in the bakery is the best give her raise asap and Brian in produce is the best

Today I went to buy items I needed along the way I was greeted by Wendi L. in the dairy department wonderful lady! Amanda also wonderful. in this time of uncertainty and worry in our lives. It was so nice to go and shop at store 752. Then I went to check and David T. was awesome! As I was paying I realized I dropped my credit card. Wendi ended up finding it! while I was so worried they all helped Angels here on earth! From the time I walked in to the time I finished it was awesome! read more

horrible do not order flowers from them! i ordered flowers yesterday for my girlfriends birthday and this is what i got! what a joke!! it was so embarrassing!!!! never again!!!! read more

Ralphs - Grocery Near Me - C Ontario, California

Costumer Services here is exceptional by far. First it's an older Ralph's, it's a smaller grocery store and they didn't have 2 things that I was looking for but didn't necessarily have to have or have to buy. This young guy with all black on black tie up vans (I hate that I didn't ask his name) he did carry a white lanyard that had red lines / print on it Anyway this guy was attentive! He first greeted my toddler and I at the bread aisle and was loud with a big genuine smile and positive demeanor Again a few minutes later while I was at the express check out he was helping Carmen (cashier) bag my items I asked for them to ring me up for a plastic bag and without a doubt or any negative response this guy said "Plastic, certainly, you got it!" I mean he was just on top of his game! I noticed cashiers moves fast while not committing errors and still attending to customers needs. This guys and the cashier Carmen wished me a good night and this young man also topped my day off with "you have a blessed day" as he looked straight at me with confidence he must be 19-20 years old brown goldish hair anyway costumer service like this is hard to come by keep up the great work and thank you for taking pride in what you do, it shows. read more

Ralphs - Grocery Near Me - C Ontario, California