I'm pretty picky about grocery stores, this Ralphs is operated well, its clean, prices are okay and I never wait long in the checkout line. Store is just the right size for me. My only suggestion is that they have someone at the Seafood counter more consistently. read more

I have used Ralph's Sunrise for the past 9 years and have always enjoyed going to the store until recently...It has really gone downhill and customer service is gone, for the most part. Many new people but disappointing most of all is I had asked about a particular wine they were out of and was told that it was coming in that night to call in the morning and they would hold 6 for me. I called the next morning, after Joe, the manager had taken my name, spoke to him and said hang on and I thought he went to check and 30 minutes later I ended up hanging up. Called back and asked for him by name again and was told just a minute and no one came on again. Why would I be told to call and if Joe was busy he could have leveled with me, or even said he didn't have the time to check, but to just blow me off...well, that's emblamatic of a bigger problem. read more

Great organic produce section. After experiencing other area high end market, it's hard to deal with one speed (s-l-o-w) service. Especially disappointing is the liquor department. No one could be found to open the higher end wines, champagne. And, there wasn't a single bottle of French wine to be found, expensive or cheap. We requested someone from that department 3 Times, and 3 Times someone came with no idea what that had/didn't have. But it's Ralph's so we did our grocery shopping and went elsewhere for the $300 in wine and champagne!! read more

First time in Ralph's grocery. People very friendly and the produce was the freshest we've ever seen. We bought deli meats and some other salads and have really enjoyed the experience. Will definitely come back! read more

Jun Jun is my favorite part of going to the deli counter...the service ,smile and personal attention is wonderful..he makes suggestions on foods to try and I'm never disappointed ! Very pleasant read more

If I could rate less than a "1", believe me, I would. I would like to know why Pharmacists seem to feel they are so trodden upon! I moved here from Sacramento 4 months ago and chose this location nearby. I should have seen the writing on the wall from the start - I waited at least 4 weeks for my scripts to be transferred and had no call from the pharmacy. Of course they had not even faxed the request to my previous pharmacy - yes I said fax - the second red flag - is it 2021 or 1990? No mobile app either - whaaaatt? So I asked them nicely to expedite the transfer since I had a limited supply of my prescriptions. My second visit there was as lackluster as the first, when the blonde Pharmacist lady stated that my insurance would not pay for my blood glucose test strips (my meter is only a few months old, paid for by the same insurance), and threw down another meter for which they were anxious to charge me out-of-pocket. I get it, but at least they could have called so I could have taken the issue up with the insurance company, but that would be asking too much! To top it off, I had to raise my voice to be heard through the acrylic Covid barrier, and the now long line behind me overheard my entire situation - heard of HIPAA? Anyway, she turned her back on me and continued looking busy, while customers behind me accused me of yelling at her, throwing themselves into my conversation - again violating HIPAA - ridiculous! The situation escalated and Ieventually walked away. My next interaction went just as well, when my husband went to pick up his prescriptions after 3 days and they had only 4 out of 9 completed - it's counting pills people! The discussion got heated again when the same Pharmacist turned her back on my husband, and customers again jumped into our business. They called security, my husband spoke to the Manager, who was totally ill-equipped to deal with a customer complaint - wait, isn't that a part of management responsibility? That is now twice that this employee turned her back on us! If she cannot do her job, why is she there? We were so frustrated that we called the Pharmacy Board to report her, and the store. They even refused to provide the Pharmacist's name. I wish we had noticed the CVS located in the same shopping center before choosing Ralph's! Terrible customer service, no follow-up, no accountability, rude behavior and apparently no corporate mandate for building customer relationships! We moved our business and don't go grocery shopping there either any longer. read more

worst service ever in the deli! Waited almost 30 minutes while staff were walking around behind the deli not helping people won't come here again! They didn't even apologize for the wait. read more

Other then the fill in pharmacist working on 7/19/2020 at 10:30 am Who questioned my Dr orders and was out to through her weight around. Ralph's and the pharmacy has been great. Its a shame how one person can change that. She should be retrained or keep in the back. Everyone else for 2 years has been professional and kind in all departments. read more

I walk to this grocery store, and as such, always bring a book bag so that carrying heavy things back is easier. At this particular store, they request all book bags be checked in at the front desk. I had to wait quite awhile before someone showed up to take it- but it was kept safe and returned to me upon departure. Generally, Ralph's has good sales on things I need most often. You can find things like bread and lunch meat for a dollar almost every time you shop- as well as decent prices on fruits and veggies. The only complaint I really have is that the chicken products were all missing when I went- no cut up or whole chickens. This could however be due to the Foster Farms recall- but if they carried another brand of chicken that would be good. read more

When entering Ralph's there is a sign requesting that only service dogs enter the store. As I walked out a woman had a little dog in her cart. A cart where the next customer is going to put their groceries. Have some guts and tell people "no" to bringing their dogs into the store! read more

Much better before Joe the long-time manager left for a knee replacement. They are always out of something which means separate trips of course. And there are often a group of Kroger/Ralph's management who simply talk with each other and never ask a long time customer how they are doing. Nevertheless this store boasts two very helpful employees - Kammy who runs seafood department and Gennaro in produce. Otherwise - at least until Joe returns - the slightly smaller Ralph's in Smoketree is far more shopper friendly. read more

This is the worst store in Palm Springs, there is always a poor selection of meat and what there is available is very expensive. The store closes one of its doors at 7:45 pm why not just close both doors and let a good market like Whole Foods or Bristol Farms move in, they are expensive but they have Baku products. read more

Worst service deli in the desert. Nothing fresh, disgusting food, terrible service. Others have warned me to stay away, but I was in a pinch. NEVER AGAIN read more

Looked clean and well,organized to me. I found everything I needed right away. There were even different flavors of things I've not seen in my local stores so that was nice. Good variety. No issues with check out or anything else. read more

NEVER AGAIN!!!! i put one star because there is not the possibility to put zero! i had one of the most horrible experience from a customer service/store. i 'm a guy of 29 years old and even proving and showing my valid ID with picture they refused to sell me one bottle of wine. i felt horribly humiliated and teased. the cashier thought my ID was fake! i asked to speak with the Manager of the store Mrs. Editha Howell and she didn't even had the respect to listen what i need to say or my side of the story. Mrs. Jessica Avalos, the cashier, she made also fun of me when i asked to provide to me her name and last name treating me as i was a kid of 12 years old! i will never and never again spend a single penny on any Ralph store for the rest of my life. Horrible and disgusting the way they treat us that are their customer, the one that provide to pay their salary!! read more

I wish this Ralph'a would be half as clean as the one on Palm Canyon. The deli specifically in this Ralph's is so disappointing.. The food is never fresh, the cases are filthy.. And it is like this all the time. Not just once in a while. read more

Ralphs - Old and gross. It's like this everyday. - Grocery Near Me - Palm Springs, California

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2nd time got cheated out of stuff I bought but not put in my grocery bag, but left on the check out line. (Big Box of Klennex's) I hate that when it happens - (And I know that the cashier know's it's going on - this is how the store makes their money back! They cheated me!' read more

Loved this Market! They had a great selection of fresh produce and organic produce. The bakery had some really cute and fun cupcakes that my daughter liked a lot. Nice clerk at register and people were willing to help you find things. I would definitely shop there again! read more

If I could give this place 0 stars I would. Says it's open until 1am but came here at 11:50pm & the doors weren't opening automatically. I used to work for a Food 4 Less so I know you can open them with your hands cause sometimes they get stuck. I opened them and as soon as I stepped in some guy not wearing the uniform said "no no no" and closed the door in my face kicking me out. I just came to get some water in this 120 degree heat. Will NEVER come here again. read more

The reason I'm writing this review is for the excellent service I received at the seafood counter. William went out of his way to take amazing care of us. He is very skilled in his job and is great with customers. Definitely on his way to a manager position. My girlfriend lives nearby and I'll definitely return because of William! read more

I ate here at the daily like 5 times a week and always was fine until Yesterday! I got stffed grape leaves from the deli and they made me sick I think they were either old or just low quality ingredients. I like ralphs but the deli items can be hit or miss. read more

Ordered a cake from the bakery from Deanna she made the most amazing cake and decorated it perfectly she is an amazing cake decorator we think the world of her read more

. Why the 1 star? The pharmacy that's why . Had to transfer my prescription to rite aid because they couldn't seem to get it ready . It's a once a month maintenance med for thyroid nothing complicated . The only thing the pharmacy had going for it was Eva the tech and Ashley the pharmacist . The pharmacy manager is rude and doesn't care at all. WHY , WHY do companies allow this ? This starts at the top ? There are plenty of negative reviews , someone should investigate what is going on here. There is no excuse . There are plenty of pharmacies to go to . I thought the whole purpose of having a pharmacy in a grocery store was to make it easy and to save time. This defeats the whole purpose to make it difficult to get a simple prescription . Rite-aid gladly fills my prescription now and I only go to Ralph's for the chicken now (the best oven baked chicken anywhere ! The chicken tenders aren't bad either) Jun Jun in the deli is always friendly and an important asset to your company! read more

customer service is okay...the products here are fresh and they are alil pricey but i grew up shopping at ralphs.. read more

Ralphs - Grocery Near Me - Palm Springs, California

Exceptional customer care by young woman in bakery - Susanna or Stephanie? They were out of garlic bread and she offered to make me one. Love Ralph's! read more

The bakery staff here are professional, kind very helpful. There was a mix up (my fault entirely) in a very special birthday cake order. The staff really helped work out the solution (despite it not being their fault) & offered to save the day. They didn't have to be to kind or helpful. Very grateful for their approach. Highly recommend them. read more

Ralph's Sunrise has the best customer service in 92262. For example, after I have automatically checked out my groceries and am ready to pay, I insert the debit card and wait for a receipt. I don't get a receipt because I have forgotten which button I need to push, but Zach always appears and reaches for the right key. Zach helps his customers automatically check out; he pays lottery winners; he takes orders for cigars and cigarettes; he's a Western Union whiz. Is there nothing connected with being a grocer that Zach does not understand ? Mike, Annita, Mark, David, Byron, Pauline, Nathan and others always make me feel welcome to shop at Palm Springs' premier supermarket. read more

This review is on their return policy. My wife and I purchased a boxed item that turned out to be empty. Not upset about that, what can you do - that's life. I called and they told me to come in, so I did. I asked to exchange the item for another one, but their last box was the empty one I bought, and the only similar item was double the price. Essentially they told me I was out of luck and had to fork over the money for the replacement item. Don't get this confused, we're only talking about $4.00 here, so it's not a huge deal. They just treated me like an obstacle and left me feeling way more dissatisfied than when I entered. Mark the front end manager didn't offer me any kind of compensation, or any real service at all. Anyone in management would offer to comp something so small when they've inconvenienced their customer more than once. read more

Great store do most of my food shopping there I recommend you can also do self checkout that's pretty good so 5 stars

I noticed my favorite sparkling water, Topo Chico, has gone up in price 4 times! A couple weeks ago a 4 pack would cost about 2.50, now a single bottle the same size costs that! I like the stuff but a 4X price hike isn't supportable. read more

store has some definite stocking problems, shelves half empty, did not have most of the items we were shopping for.

This review is not specific to this Ralphs. I am more upset by the follow up of it's parent company, Kroger. I purchased a large bag of Kroger brand mesquite potato chips from this Ralphs December 26th of 2016. Being that I was hungry I was eating several chips at a time. After eating about 3/4 of the bag I came across something that certainly did not taste or feel like a potato chip. It was a worm that was aprox. two inches long and appeared to have been fried in with the chips. I was disgusted and threw up several times! I called Kroger's corporate offices soon after and firmly but politely let the representative know what had happened. Her feeble attempt at resolution was to offer me a $15 coupon. WHAT?!! I had just puked my guts out due to a worm in YOUR companies bag of chips and you're offering me a $15 coupon?? Her offer seemed like a 'just go away' slap in the face! Though upset, I calmly declined her offer and then wrote to the corporate offices of Kroger to tell them not only of my initial situation, but also the poor excuse for customer resolution I had received. I even took the time to obtain the name of the CEO and, in my letter, tried to be understanding by mentioning how I understood that quality control cannot always be 100%. But I also maintained that a two inch worm fried into and sent with a bag of chips would qualify as an epic quality control fail. Adding another layer to my insult, it's been more than a year since my letter to them and the company has NEVER responded!!! I grew up with Kroger. But since I have learned that this is the way it treats it's 'valued' customers, I avoid them at all cost. And I will continue to spread the word of it's poor resolution practices. Should anyone out there have also had such situation, I would appreciate knowing what steps I may want to consider. Thanks. And to Kroger, thanks for nothing! P.s. I was looking for a way to post a pic here. Is there a way? read more

This review is based on customer safety. Do not go to this store after dark!!! It is not safe. There are homeless people hanging out in the parking lot waiting for you to get to your car. Today, I got in my car and a man came up and starting aggressively tapping on the window, ordering me to roll it down. There is no security at night and if your by itself it's not safe. I hope management does something about this problem, otherwise they are losing my business. read more

This Ralph's is my favorite so far!! Gotta love the friendly staff in the Deli dept. While I was out on vacation in Palm Springs I had to fix dinner really quick for my friends on new years eve and my closest store was Ralphs at sunrise. The clerk that helped me that night was Maria and she was so helpful calculating my servings and offering the best meal. Thank you! read more

Been going to this store for years. It's generally been at least as good, sometimes better, than you average Ralph's. Lately, though, there are serious problems with the checkout staff, particularly the ones assigned to assist in the self-checkout lines. They clearly have no interest in their customers, and even less in working. When the machines don't work, it's YOUR problem, not theirs. And they get rude about it. Time for management to step up and provide some serious in-service training. read more

this review is for the pharmacy. i went there recently to have a prescription filled. the pharmacist on staff looked at the script, and told me he couldn't fill it without verifying, because there were different handwritings on it. mind you, one was his, since he had just scribbled over my birthdate. other than that, i had not touched the prescription since i had put in in my wallet in my doctor's office. unfortunately, my dr's office was closed at this point, verification was impossible. he told me to come back the next day and walked away. i asked him if he was aware that this was an important medication, and he just shrugged his shoulders. i was getting ready to leave for another pharmacy, but realized that it might even be more difficult to do so, given the fact that they don't have a record of my medication history. i have been taking this medication for over 5 years, and always received it through ralphs. so i returned with the intention of asking him for the courtesy to look up my name in his system, see that i have been receiving this medication for years, as well as hand him several ids, credit cards, and my ralphs card to proof my identity. as i walked back, he didn't even walk up to the window, just yelled :" what else". i kindly asked him if he could at least give me the courtesy of looking into his computer and pulling up my file. his response was: " i don't have to do anything. go someplace else." when i pointed out that his refusal to accept a perfectly good prescription would cause me a night of extreme discomfort, he responded "that's not my problem". needless to say, i am upset and flabbergasted. i work in customer service, and never once have i been this rude to a customer. moreover, i wasn't trying to buy a sweater or lipstick, i needed medication. if he is so bothered by customers with a legitimate request, he should not be working in a health care related profession. i'm sure he was a mediocre graduate from some random online university, so maybe he could find a lab job feeding aspirin to lab rats for the rest of his career. when i asked for his his name, he shouted DR!!! o'neill, and i'm the MANAGER here. well, dr. o'neill, i couldn't help but notice your rather minuscule size, so i understand that you were trying to compensate by volume. however, being the manager doesn't make you more entitled to insulting customers, quite the contrary. i contacted ralphs hr, not to complain about him, but to find out his full name. i'm not going to waste my time complaining to supervisors, i took the next step reporting him to the board of pharmacist of california. and let me end this by saying that i have had nothing like good experiences at this pharmacy in the past. everybody who currently works there is courteous, caring and efficient. they were some grumpy people, but luckily, none of them lasted very long. of course now it all makes sense. i would be miserable too and look for a new place of employment if dr. blake o'neill was my boss. read more

Had to be one of the nicest Ralph's I ever been to, staff was incredibly nice and assisted us more than any other market

Poor to terrible customer service. This particular Ralphs market lacks professional management which trickles down to the employees. Serious customer service training (or retraining) is needed for all managers in this store. This store is NOT recommended. read more

This is the cleanest most well organized market I've ever been in! All of the staff ante pleasant and friendly. Only problem is I live in CT and only get to shop a few times a year. It's terrific! read more

The manager of this store is unresponsive and even after contacting their parent company (Kroger) I heard nothing about my inquiry. Shop down the street at Albertson's, Stater Bros. or Jensens. read more