Came here to give a shout-out to Nikki the technician, she is the best! Who knew having a…read moremammogram could actually be kinda fun?! She is a gem, and made the experience so easy, and she is hilarious. It is much appreciated when having to deal with something as bizarre as a mammogram!! The front desk staff were also great. I was there Tuesday 2-19-25.

Came here to get an ultrasound and MRI for a minor check-up. The system at this place is super…read moreclean and designed to combat Covid. --Pre screening done online. --Before walk-in there is a texting process. --Masks are a must. --Not much of a wait, so you can sit freely alone in the waiting area. The staff were super friendly and efficient. I was welcomed and guided throughout the process. What I liked the best was when they notified me with my results. Super quick, not even 24hours later. I logged into my secure account and it was very EASY to read and understand. My... Pro... LIFE TIP to you: If you do NOT get paperwork, CD, or flash drive (results in your hands) of the work you get done then it NEVER happened. It does not matter if it's a doctor you have been going to all your life, or friend/family you trust... NO PAPERWORK = NO GOOD!

I arrived 30 minutes before my scheduled appointment as requested. I have now been waiting for over…read moretwo hours and I have still not been called in. When I asked the staff, I was told that "everyone's procedure is different," but this does not explain why patients who arrived after me are being seen before me. This level of delay for an appointment-based MRI service is unacceptable. If scheduling cannot be respected, patients should be informed in advance. I will be informing my referring physician about this experience and will also be leaving a detailed review online. Overall, this facility does not respect patients' time and appointment scheduling.

I was sent to Affinity Radiology in Hackensack for an open MRI of the brain , by the Brain Center…read moreof Englewood . After checking in , I was sent to a room with a male tech who told me to get undressed from the waist up! I asked why , since I had removed my jewelry at home . He said because of the metal in my bra .My bra has no metal, and I stated that , so he told me to get on the machine which I did . He told me I would be hearing loud noises and he took a pair of rubber ear plugs out of a plastic bag and inserted them into my ears, while leaning on my chest with his elbows and upper arms . He could have handed me the plugs, as I am quite capable of inserting them into my own ears . This was not an open MRI at all! . I became extremely claustrophobic after about 30 min and pushed the button he gave me to use if I needed help. He did not stop the machine nor he come to my aid , and after pushing the button multiple times I forcibly extracted myself from the machine! Why would , or should , anyone go to a radiology center not affiliated with a hospital? Most local hospitals in Bergen county have the technology . If you are sent to Affinity radiology, ask your self and your doctor "WHY " and make sure to get a satisfactory answer before going .

I was at Bergen Imaging this past week for my annual mammogram and as usual, I can honestly say…read morethat I would never go anywhere else for it as I am treated royally, the staff is excellent and they are a group of sweethearts. If you need a mammogram this is the palce to go for it.

I cannot say enough great things about Bergen Imaging. I have been coming here for years. The…read moreentire team is professional, kind and thorough. Toni is very patient-focused, thorough, and caring. Simply put, Dr. Petti is an outstanding physician with the best eye!

Beware the third-party billing department -- I paid my copay (thank goodness I had a receipt), yet…read moreI still received follow up text and email messages that there was a balance owed on my account. Signing back into my account, it showed a balance -- EVEN THOUGH I HAD PAID IT. I called the third-party billing agency and they said my account still showed a balance . . . even though THEY could also see that I had paid my copay 2 weeks prior. New Century Imaging itself is great -- clean, efficient, easy to schedule. But look out for being double-billed.

I've gone to New Century Imaging in Oradell on multiple occasions for various tests for about 10…read moreyears and they are phenomenal. From scheduling, to pre-registering, wait time to be seen, the actual test, the staff's professionalism, and everything in between. I 100% recommend this facility for all of your imaging needs. The availability to book very soon is a very important factor to me and on multiple occasions I've been able to get in next day. I had the pleasure recently to have Amy as my ultrasound tech 2x and she is absolutely wonderful. Her professionalism and personality put me completely at ease.

Not a place you want to return to (oncology, radiation, breast center, etc.), but the nurses and…read morestaff have generally been friendly and nice. The gamma knife department in particular is well run with good communication. There's also a pharmacy and a holistic wellness center (massage, reiki, meditation), though the latter doesn't seem to be a huge focus overall. I agree with another review that the communication between departments and the billing can be areas of headache. But the latter seems to be an issue in many Healthcare facilities. It would be great if doctors consistently looked at each patient as an individual vs relying on broad generalizations. But again, it's a systemic issue. Located across from the renovated Valley Hospital, luckow is much easier for parking and navigation purposes.

I have gone through 1 round of chemo (6 visits to the infusion center), 4 weeks of radiation, then…read moreanother round of chemo (7 visits to infusion), and finally a bone marrow transplant at Mount Sinai in NYC. The care I got here and at the main Valley Hospital was outstanding! I can't say enough about this place. I am quite sure that had I not gone here, I would not be here today. If you're considering using any of their services, I would recommend you do.

Incompetent Service and Unethical Billing Practices…read more I had an awful experience at ImageCare. They didn't follow the doctor's prescription correctly and missed half of the MRI order for my face and neck, only performing the orbits scan. After realizing their mistake, they contacted me to apologize and assured me that they would correct it at their cost. However, they went ahead and charged me twice instead. To make matters worse, they didn't ensure prior authorization with my insurance before the MRI, causing the insurance to deny coverage. Their negligence and lack of communication have cost me significant time, money, and stress. I'm now fighting with both the clinic and insurance for what should have been a straightforward procedure. This place is only interested in squeezing money out of patients, regardless of health or wellbeing. Save yourself the trouble and go elsewhere. Now they blocked me from adding anymore reviews at google. Definitely, I'll file a complaint through state medical board and every other agency that deals with this issue

I took a star off because it kept giving me an error when I tried to set up an online appointment,…read morebut it didn't tell me why it wouldn't go through. I was running errands and decided to just stop in and make an appointment. Everyone I interacted with was super friendly and helpful! They explained that my type of imaging needed to be cleared by insurance and they had a specific wait time for that - which is probably why the website wouldn't let me make a next day appointment. When I came in for my appointment, I only had to wait about 10 minutes before I was brought into the main MRI room. I came in for an ankle MRI, but I have other medical issues that warrant bi-annual brain MRIs. I'm used to a metal detector in front of the door and having to change completely. It was weird for me to have them take my word that I didn't have any metal on me so I didn't have to change and my purse was just casually put on a nearby counter top. So I wish they explained that more to me in the moment. The techs were super friendly and the process was over quickly. I highly recommend this location!

The technician was excellent and really made me feel relaxed. The MRI took about 30 minutes. Rates…read morewere excellent as well. Overall the staff was very professional. Highly recommend.

Everything was fine. The young lady who took care of me was very nice. All in all, a nice…read moreexperience.

No Long waits, very nice workers at the front desk and I'm…read morethe back. My ultrasound went smoothly

scheduled a lung cancer screening. I called my insurance and the imaging center to confirm this…read moretest, which I had the exact same test in 2023 at the Wayne location with the same code, was covered at 100% as preventative. My insurance changed and I received a bill for $600 toward a deductible which should not apply! After a number of phone calls to the imaging center and my Dr it was clear the imagining center conveniently changed the procedure code so it was listed as diagnostic and not preventative so they could charge me and my insurance a ridiculous amount of money. I also called to see what the procedure would cost as self pay and it was 25% of the total I am being billed. The staff is unprofessional at the Wayne location and the billing department is clearly unethical which is billed through Imagecare at Denville. I am disputing the bill. Seriously unethical business practices.