PROS: Loads of parking, atmosphere is great, tech is up-to-date, everyone is nice here, and Lyle…read moreStark in orthopedics was professional and knowledgeable about my condition. They have X-rays, MRIs, CT scans, physical therapy, and other things too CONS: Sometimes they don't answer their orthopedics phone number so I have to call a few times OVERALL: I highly recommend coming here if you're an out patient. They don't have inpatient accommodations, but they have their Paramus campus for that

No hot water in shower. Bed for sleep study might as well been a gurney. Federal] prison mattresses…read moreare more comfortable (I have purchased them for durability). It was cold, but extra blankets were offered.

I have been going to this center for my entire adult life and have only had positive experiences…read morewith the staff, their knowledge and their professionalism. They are now offering live screenings, which means you go home with your results. You have to wait in the office about 90 minutes after your procedure is complete, but to leave with peace of mind and results is priceless. I highly recommend their services.

Staff was not concerned at all that there wasn't enough parking and I almost missed my appointment…read more They could care less about me. The waiting room has so many people, you have to stand. I'd much rather have gone to the old Valley Hospital or another facility. It's easy to do on this website https://www.valleyhealth.com/services/diagnostic-imaging

Not the fanciest place but the front desk people are always pleasant amidst the constant flow of…read moremiserable patients. The technicians are always clear in their instructions and make an unpleasant experience bearable.

Went in for a xray of my abdomen and the receptionist attempted to break HIPPA laws by asking me to…read moreconfirm my last name in the elevator within an ear shot of the waiting room. I told her while the elevator doors were still open that's against my hippa rights and she kept trying to get me to say my last name. I told her I will tell her in the X ray room and I eventually felt like I had to ask her to stop giving me a hard time. She was being lazy and trying to shortcut her job by saying " I like to make sure I'm the elevator to make sure i have the right patient" . MA's are not allowed to say your full name or your birthday in public areas of offices!

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

Very professional and made me feel comfortable and relaxed…read more The tech that did my MRI was attentive and gave excellent care and patient. Did 3 separate tests and it went so smoothly

Saw this testing service on a Netflix documentary and was curious about the process. I was not…read moredisappointed- after one hour of scans and tests I know more about my current health than in any other dr appointment. And the staff could not have been nicer.

From the owner: $80 Dexa scans! Use code WELCOME to book. Know Your Body. Transform Your Life.read more

The customer service was super. I did have to wait but overall they were nice. The place is cleanread more

I was cancelled on twice and my phone calls were often not returned for a few days. Then, after…read moreconfirming three times that they were in network with my insurance, I was billed by my insurance immensely as apparently they are out of network. Very creepy lighting and was uncomfortable being there by myself. Did not allow anyone in with me.

Staff was very nice! Would definitely recommend getting an MRI here! Good parking. Office was…read moreclean.

Everyone from the receptionist, Alexander to the MRI technician, Nancy were fabulous. They were…read moreboth friendly, efficient and professional. Nancy could not have been any nicer. After completing my initial paperwork, I was out of there in 20 minutes. Thank you very much ! Joe talkiewicz

Let me say this first, the MRI tech (female) is an absolute sweetheart and wish I could rate her as…read morea 5 on her own. The reason why I give it 3 stars is cause they're not coordinated. We've been there a total of 4 times between myself and my girlfriend for a car accident. I went in early and was taken in on time and was quick. However, the 3 times my gf has been there has been just ridiculous. We came in an hour early for her first visit to fill out the forms and get her ID copied. (Typical for first time patients). We weren't seen for 1.5 hours AFTER her initial appointment mind you we were there an hour early already so we were there 3 hours total for a 45 minute test because it was the lumbar spine and foot. Skip to the 3rd time for her and here's where I got pissed off. My gf had aggravated her neck injury to where she was nauseous at times, vomiting and burning pain between her shoulders because her spinal cord was being pinched by the herniated disc. I made sure to get there on time for 630am appointment. They called the day before to see if we could change to 9am but I told them absolutely not because she had an X-ray appointment 45 minutes away in Hoboken. Guess they double booked her time slot after we booked ours already so they were trying to move one or the other. We get there 1st and someone came in after us. I'm guessing the other 630. They take him FIRST! Mind you, my gf had to take the pain meds she was prescribed to just MAKE the drive there from the pain let alone have to lay down on the table for her MRI. 45 minutes later her pain meds wear off and she's in pain and vomiting. The MRI tech remembered her and said why didn't they tell her the extent of her symptoms because her exam would've taken 10 minutes cause the guy who was allowed to go ahead of us was 45 minutes long. She had my gf sit next to her and tried to keep her calm while I drove to a gas station to get her big gulp cups of ice to put in a ziplock bag to help with her pain because they ran out of ice packs. Had to be on empty for them for a while cause the whole shelf was empty. Come back she's done already and sitting with the tech cause it was dark in her area rather than sitting in the lit waiting room which had me so grateful because she didn't have to do so. Also, on the 1st visit, they never handed her back her drivers license and out of habit of never really needing to pull it out, we assumed it was given back. 3 whole weeks not knowing they never gave it back. They didn't call to say hey, the drivers license was left in the copy machine. Not until I made my date for an MRI did I ask hey was a drivers license left behind did they say oh yea. We tried calling. (Complete bs)

I call on a third or fri and ask for an appointment for an xray the following week. You don't need…read morean appointment just walk in Mon, Tues etc during business hours. I go and the first thing this young lady says to me is "nobody is here to do an xray today !" I explain I was told I can "walk in anytime" during these hrs./days. Basically SOMEBODY DECIDED NOT TO SHOW UP FOR THEIR JOB and WASTE MY TRIP. "Walk in Walk out MRI " joke. incompetence