Poor scheduling, service, and rude staff…read more December of 2022 I switched to a gynecologist who was at Englewood hospital. The physician was great and suggested the hospital for my mamo services. She also recommended that I have an ultrasound as well since I have dense breasts. Called this location and it was difficult to schedule my appointment. Arrived for my appointment time and I had to wait. Even though I had a RX for mamo/untrasound and scheduled it that way, I was told that I would have to come back later after lunch for my ultrasound. There was a woman crying in the clinical area since her test results showed something and she was being sent to another location immediately to see the specialist. This stranger was so upset about the test results and having to go to the hospital or another location. I was not happy about the rudeness of the staff and the fact that they could not do my ultrasound but was still thinking of the upset woman and thought I should get the ultrasound asap. I changed my work schedule and agreed to go back in the afternoon for my ultrasound. Fast forward, thankfully my test results were ok. My insurance company did not pay for my ultrasound since they deemed it as unnecessary. The hospital just kept sending me bills. I spent thousands of dollars out of pocket to pay for the ultrasound. The radiologist recommended continued ultrasounds and the gynecologist I went to at Englewood hospital left to go practice at a different location. I changed practices for my annual visit and this morning I went to my mamo at Valley in Mahwah. It was easy to schedule my appointment, the receptionist and technician were very nice and I was done in 20 minutes. On my way home I thought...ok I used Englewood hospital one year for my Md/mamo/ultrasound and I learned by my poor experience...even though this location is within a mile from my home, I will travel to Mahwah for my mamo services.

This review details my experience during a scheduled mammogram appointment this morning at the…read moreEnglewood, Journal Square location.Prior to the appointment, I received at least three phone calls, the last of which was a request for permission for Englewood to obtain my previous imaging records from another center. I granted this permission, and was informed that the images could take a couple of days to be released, which would delay the review of my new exam. However, the appointment was confirmed to proceed as scheduled, having been booked a month and a half in advance.Upon arrival, I found the front desk staff to be friendly and efficient. After changing for the exam, I was attended to by a technician who provided me with additional paperwork. The technician indicated a section of the form with the word "SPANISH." As I do not speak Spanish, I filled out the paperwork in English. Despite my clear communication of this fact, the technician continued to speak to me in Spanish, which I repeatedly indicated I did not understand.During this interaction, the technician inquired whether I had brought my previous images with me. I attempted to explain that Englewood had requested these images and would be receiving them shortly, as communicated in the earlier phone call. However, the technician interrupted me, stating she would not perform the exam and instructed me to get dressed.Feeling uncomfortable and confused, I requested to speak with a manager. The technician directed me to the front desk, where I explained the situation to the manager. The manager confirmed that my understanding was correct and that the exam would indeed be performed that day. Due to my discomfort with the technician, I requested that another nurse or professional accompany me during the exam.The exams were performed, though an hour had passed since my initial appointment time. After completing the exam, I proceeded to the fitting room, where I encountered at least two other patients waiting. The same technician approached me and loudly asked, "Thielly, are you Jewish?" When I expressed my confusion, she elaborated, stating that "Jewish heritage is more prone to x, y, z."This incident raises significant concerns regarding patient privacy and professionalism at this establishment. All my private information had already been provided through online check-in and during my interactions with the staff. The blatant disregard for confidentiality and the lack of sensitivity in handling personal information are unacceptable.In summary, my experience at the Englewood, was marked by disrespectful and unprofessional behavior, as well as a significant breach of patient privacy. This facility must take immediate action to address these issues to ensure a respectful and secure environment for all patients.

Beware the third-party billing department -- I paid my copay (thank goodness I had a receipt), yet…read moreI still received follow up text and email messages that there was a balance owed on my account. Signing back into my account, it showed a balance -- EVEN THOUGH I HAD PAID IT. I called the third-party billing agency and they said my account still showed a balance . . . even though THEY could also see that I had paid my copay 2 weeks prior. New Century Imaging itself is great -- clean, efficient, easy to schedule. But look out for being double-billed.

I've gone to New Century Imaging in Oradell on multiple occasions for various tests for about 10…read moreyears and they are phenomenal. From scheduling, to pre-registering, wait time to be seen, the actual test, the staff's professionalism, and everything in between. I 100% recommend this facility for all of your imaging needs. The availability to book very soon is a very important factor to me and on multiple occasions I've been able to get in next day. I had the pleasure recently to have Amy as my ultrasound tech 2x and she is absolutely wonderful. Her professionalism and personality put me completely at ease.

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

I have been going to this center for my entire adult life and have only had positive experiences…read morewith the staff, their knowledge and their professionalism. They are now offering live screenings, which means you go home with your results. You have to wait in the office about 90 minutes after your procedure is complete, but to leave with peace of mind and results is priceless. I highly recommend their services.

Staff was not concerned at all that there wasn't enough parking and I almost missed my appointment…read more They could care less about me. The waiting room has so many people, you have to stand. I'd much rather have gone to the old Valley Hospital or another facility. It's easy to do on this website https://www.valleyhealth.com/services/diagnostic-imaging

Let me say this first, the MRI tech (female) is an absolute sweetheart and wish I could rate her as…read morea 5 on her own. The reason why I give it 3 stars is cause they're not coordinated. We've been there a total of 4 times between myself and my girlfriend for a car accident. I went in early and was taken in on time and was quick. However, the 3 times my gf has been there has been just ridiculous. We came in an hour early for her first visit to fill out the forms and get her ID copied. (Typical for first time patients). We weren't seen for 1.5 hours AFTER her initial appointment mind you we were there an hour early already so we were there 3 hours total for a 45 minute test because it was the lumbar spine and foot. Skip to the 3rd time for her and here's where I got pissed off. My gf had aggravated her neck injury to where she was nauseous at times, vomiting and burning pain between her shoulders because her spinal cord was being pinched by the herniated disc. I made sure to get there on time for 630am appointment. They called the day before to see if we could change to 9am but I told them absolutely not because she had an X-ray appointment 45 minutes away in Hoboken. Guess they double booked her time slot after we booked ours already so they were trying to move one or the other. We get there 1st and someone came in after us. I'm guessing the other 630. They take him FIRST! Mind you, my gf had to take the pain meds she was prescribed to just MAKE the drive there from the pain let alone have to lay down on the table for her MRI. 45 minutes later her pain meds wear off and she's in pain and vomiting. The MRI tech remembered her and said why didn't they tell her the extent of her symptoms because her exam would've taken 10 minutes cause the guy who was allowed to go ahead of us was 45 minutes long. She had my gf sit next to her and tried to keep her calm while I drove to a gas station to get her big gulp cups of ice to put in a ziplock bag to help with her pain because they ran out of ice packs. Had to be on empty for them for a while cause the whole shelf was empty. Come back she's done already and sitting with the tech cause it was dark in her area rather than sitting in the lit waiting room which had me so grateful because she didn't have to do so. Also, on the 1st visit, they never handed her back her drivers license and out of habit of never really needing to pull it out, we assumed it was given back. 3 whole weeks not knowing they never gave it back. They didn't call to say hey, the drivers license was left in the copy machine. Not until I made my date for an MRI did I ask hey was a drivers license left behind did they say oh yea. We tried calling. (Complete bs)

I call on a third or fri and ask for an appointment for an xray the following week. You don't need…read morean appointment just walk in Mon, Tues etc during business hours. I go and the first thing this young lady says to me is "nobody is here to do an xray today !" I explain I was told I can "walk in anytime" during these hrs./days. Basically SOMEBODY DECIDED NOT TO SHOW UP FOR THEIR JOB and WASTE MY TRIP. "Walk in Walk out MRI " joke. incompetence

Not the fanciest place but the front desk people are always pleasant amidst the constant flow of…read moremiserable patients. The technicians are always clear in their instructions and make an unpleasant experience bearable.

Went in for a xray of my abdomen and the receptionist attempted to break HIPPA laws by asking me to…read moreconfirm my last name in the elevator within an ear shot of the waiting room. I told her while the elevator doors were still open that's against my hippa rights and she kept trying to get me to say my last name. I told her I will tell her in the X ray room and I eventually felt like I had to ask her to stop giving me a hard time. She was being lazy and trying to shortcut her job by saying " I like to make sure I'm the elevator to make sure i have the right patient" . MA's are not allowed to say your full name or your birthday in public areas of offices!

Saw this testing service on a Netflix documentary and was curious about the process. I was not…read moredisappointed- after one hour of scans and tests I know more about my current health than in any other dr appointment. And the staff could not have been nicer.

From the owner: $80 Dexa scans! Use code WELCOME to book. Know Your Body. Transform Your Life.read more

I was at Bergen Imaging this past week for my annual mammogram and as usual, I can honestly say…read morethat I would never go anywhere else for it as I am treated royally, the staff is excellent and they are a group of sweethearts. If you need a mammogram this is the palce to go for it.

I cannot say enough great things about Bergen Imaging. I have been coming here for years. The…read moreentire team is professional, kind and thorough. Toni is very patient-focused, thorough, and caring. Simply put, Dr. Petti is an outstanding physician with the best eye!

I was very supprised and happy with the Mri and the staff. However they did not follow through,…read moreand fax a report to my doctor. I could have used the other appointment I had with a different mri center which I have used before, and they are very efficient and follow through. Lesson learned stick with what you know and have used before.

RAMIC is no longer RAMIC. I can say the staff at the orignial RAMIC was wonderful and easy to…read moremake an appointment with. Now calls go to an agent at a scheduling desk and they are now NJIN of Mahwah, formerly RAMIC Medical Imaging were when they get the script they call you back.

Went to Quest in Westwood, NJ. Needed a blood test for some lab tests for my doctor. The staff at…read moreQuest was not helpful with their sketchy explanation of the costs for the lab tests, if the cost was not paid by my secondary insurer, Tri Care for Life. Will never go to Quest in Westwood again.

Pro tip: THERE IS NO WIFI HERE! They will not give out the wifi password! If you have a long wait,…read moremake sure to bring a mifi or hotspot! Phlebotomists are friendly and good at their jobs. Low wait time for guests with appointments. Was here all day on a Monday and they were very quick with getting patients and in out, so if you are a walk-in, you wouldn't wait too long.